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writing letters

By Rick Hunt,2014-10-28 11:11
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writing letters

    WRITING BUSINESS LETTERS

    Useful phrases

    ; Dear Mr Brown

    ; Dear Ms White

    ; Dear Sir

    ; Dear Sirs Salutation ; Dear Madam

    ; Dear Sir or Madam

    ; Gentlemen

    ; We are writing to inform you that ...

     to confirm ...

     to request ...

     to enquire about ...

    ; I am contacting you for the following reason. Starting ; I recently read/heard about . . . and would like to know . . .

    ; Having seen your advertisement in ... , I would like to ...

    ; I would be interested in (obtaining/receiving) ...

    ; I received your address from ... and would like to ...

    ; I am writing to tell you about ...

    ; Thank you for your letter of March 15 ...

    ; Thank you for contacting us.

    ; In reply to your request ...

    ; Thank you for your letter regarding ...

    Referring to ; With reference to our telephone conversation yesterday ...

     previous ; Further to our meeting last week ...

    contact ; It was a pleasure meeting you in London last month.

    ; I enjoyed having lunch with you last week in Tokyo.

    ; I would just like to confirm the main points we discussed on

    Tuesday . . .

    ; We would appreciate it if you would ...

    ; I would be grateful if you could...

    ; Could you please send me . . .

    ; Could you possibly tell us/let us have... Making a ; In addition, I would like to receive ...

    request ; It would be helpful if you could send us ...

    ; I am interested in (obtaining/receiving...)

    ; I would appreciate your immediate attention to this matter.

    ; Please let me know what action you propose to take. Offering help ; We would be happy to ...

    ; Would you like us to ...

    ; We are quite willing to ...

    ; Our company would be pleased to ...

    ; We are pleased to announce that ...

    Giving good ; I am delighted to inform you that ...

    news ; You will be pleased to learn that ...

    ; We regret to inform you that ...

    ; I'm afraid it would not be possible to ...

    Giving bad news ; Unfortunately we cannot/we are unable to ...

    ; After careful consideration we have decided (not) to ...

    ; I am writing to express my dissatisfaction with ...

    ; I am writing to complain about ...

    ; Please note that the goods we ordered on (date) have not yet

    arrived.

    Complaining ; We regret to inform you that our order n?--- is now considerably

    overdue.

    ; I would like to query the transport charges which seem

    unusually high.

    ; We are sorry for the delay in replying ...

    ; I regret any inconvenience caused

    Apologizing ; I would like to apologize for (the delay/the inconvenience) ...

    ; Once again, I apologize for any inconvenience.

    ; Thank you for your quotation of ...

    ; We are pleased to place an order with your company for ...

    ; We would like to cancel our order n?...

    ; Please confirm receipt of our order.

    ; I am pleased to acknowledge receipt of your order n?...

    Orders ; Your order will be processed as quickly as possible.

    ; It will take about (three) weeks to process your order.

    ; We can guarantee delivery before ...

    ; Unfortunately these articles are no longer available/are out of

    stock.

    ; Please send us your price list.

    ; You will find enclosed our most recent catalogue and price list.

    ; Please note that our prices are subject to change without Prices notice.

    ; We have pleasure in enclosing a detailed quotation.

    ; We can make you a firm offer of ...

    ; Our terms of payment are as follows :

    ; Our records show that we have not yet received payment of ...

    ; According to our records ... Referring to ; Please send payment as soon as possible. payment ; You will receive a credit note for the sum of ...

    ; I am enclosing ...

     Enclosing ; Please find enclosed ...

    documents ; You will find enclosed ...

    ; If we can be of any further assistance, please let us know

    ; If I can help in any way, please do not hesitate to contact me

    ; If you require more information ...

    ; For further details ...

    Closing remarks ; Thank you for taking this into consideration

    ; Thank you for your help.

    ; We hope you are happy with this arrangement.

    ; We hope you can settle this matter to our satisfaction.

    ; We look forward to a successful working relationship in the

    Referring to future

    future ; We would be (very) pleased to do business with your company.

     business ; I would be happy to have an opportunity to work with your firm.

    ; I look forward to seeing you next week

    ; Looking forward to hearing from you

    Referring to ; " " to receiving your comments future ; I look forward to meeting you on the 15th

     contact ; I would appreciate a reply at your earliest convenience.

    ; An early reply would be appreciated.

    ; Sincerely, }

    ; Yours sincerely, } (for all customers/clients) Ending ; Sincerely yours, }

     business letters

    ; Regards, (for those you already know and/or

     with whom you already have a working relationship.)

    ; Yours faithfully

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