Christine I

By Allen Rose,2014-07-09 20:43
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Christine I ...

    Christine I. Patty

    5005 Birnamwood Trail

    Greensboro, NC 27407



    To secure a position as a paralegal in a field of law which will allow me to utilize and incorporate my

    Customer Service skills to continue serving and helping others.


    August 2009 December 2009: Guilford College, Greensboro, NC

     Paralegal Certificate Program

    Coursework: Introduction to law and legal terminology, Civil Litigation, Legal Research and

    Writing, Tort Law, Criminal Law, Family Law, Real Estate Law, Contracts, Ethics, Wills,

    Estates & Trusts, Lexis, Notary Class

March 2009 April 2009: Guilford Technical Community College, Greensboro, NC

     Medical Terminology (Online Instruction)

June 1981: University of North Carolina at Greensboro, Greensboro, NC

     Bachelor of Arts Degree in Sociology

     Minor: Music


    ? Managed diverse base of business customers throughout the Southeast, including businesses

    billing from $5K to $1M per month

    ? Prepared quotes and proposals

    ? Responsible for renewing all contracts

    ? Reviewed and updated all business services provided

    ? Responsible for growing customer base through inside sales and some direct sales

    ? Project managed installation of customer’s service from point of sale, including all order entry,

    tracking through systems and coordination of all vendors

    ? Maintained all services and ensured billing accuracy

    ? Collections for accounts in arrears

    ? Resolution of all customer issues through trouble ticket reporting and tracking to completion

    ? Responsible for meeting directly with customer contacts quarterly to ensure satisfaction with

    products and services

    ? Answered incoming calls and inquiries

    ? Provided sales reports

    ? Typed correspondence

Christine Patty

    Page 2

    EMPLOYMENT HISTORY INFOLINK Communications Greensboro, NC

    Account Manager October 2004 to November 2008

BTI / Deltacom Greensboro, NC

    Major Account Field Support Specialist January 1998 to October 2008

MCI / Verizon Greensboro, NC

    National Account Support Consultant January 1987 to October 1997

Compute! Publications, Inc. Greensboro, NC

    Customer Service Representative 1982 1985


    ? Microsoft Word, Excel, Outlook, ACT, LEXIS, Power Point, Typing 55wpm, e-mail


    ? Vice President of Adams Farm Women’s Club

    ? Member of Guilford Paralegal Association

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