FSP / Client Service Level Agreement
I understand that my Financial Services Provider will /can furnish the following services to
me on my request:
1. Investment Advice
2. Financial Planning
3. Estate Planning
4. Life Assurance, Disability and Severe Illness Cover
5. Collective Investments (Unit Trusts)
6. Retirement Planning
7. Medical Aid
8. Capital Guarantee Products *
9. Offshore Investment s
10. Pension/Employee Benefit Schemes
*I understand that any initial capital and investment return guarantee is only as good as the
institution backing such guarantees as well as any Income Tax legislation not adversely
affecting such guarantees.
I understand that my Financial Services Provider does not and will not render the following
services to me and that if I require these services, I have to enter into an agreement with a
firm either identified by myself or referred to me by my Financial Services Provider.
My Financial Services Provider will not be held accountable for any such referral and you
will have no legal recourse in law against my Financial Services Provider for such referral.
1. Trading in listed and unlisted shares
2. Financial Accounting
3. Investment Management
4. Banking
5. Trading in foreign exchange
6. Legal Services and Advice
I understand that my Financial Services Provider entitled to access any information about
me from any company or financial institution which they may deem necessary to assess
my financial affairs and to adequately and professionally render a financial planning
service.
My Financial Services Provider undertakes to:
1. Comply with all legislation as envisaged by FAIS, FICA and any other legislation
that comes into effect.
2. Deliver any financial plan or other advice as agreed on between myself and my
Financial Services Provider within 20 (twenty) working days to me in writing.
3. My Financial Services Provider will base this advice on my current circumstances
as revealed to the Financial Adviser.
4. My Financial Services Provider will act on my instructions within 24 hours when
placing business or switching portfolios and assume that the relevant companies
will treat all instructions with the same level of urgency.
5. Effect no restructuring/switches without my prior consent in writing, if so required by
the relevant companies
6. Disclose all costs and fees associated with the services rendered by my Financial
Services Provider or products sold to me.
I undertake to and/or acknowledge that:
SILKE BROKER PROTECTION?
An Authorised Financial Services Provider
1. Furnish my Financial Services Provider with all information required to advise me in
a professional manner within 24 hours of being requested.
2. Furnish my Financial Services Provider with written consent when restructuring or
switching within my portfolio is required.
3. Furnish my Financial Services Provider with any information of a change in my
circumstances, which information might effect a change in my financial plan or
portfolio.
4. Inform my Financial Services Provider if I wish to discontinue with my relationship
with them, subject to 3 months written notice to my Financial Services Provider.
5. Unless specifically stated in the applicable product, there is no guarantee on the
performance of investment returns.
6. My Financial Services Provider is entitled to receive all fees, commissions and
ongoing commissions as disclosed to me.
7. My Financial Services Provider will review my portfolio on a 6 monthly basis unless
specifically otherwise requested by myself. Should my Financial Services Provider
not make contact with me in order to review my portfolio as set out above, I accept
that the onus will fall on me to request such a review.
Client Review Dates:
1. Investment Planning:
Yearly , Six (6) Monthly or as required
2. Wills, Risk Benefit Reviews (Life/Disability/ Severe Illness):
Should be yearly, but should one have a life changing event i.e. birth, death, buying
new property or business one should contact our office as these new changes
could change your requirement. A quick hour together to review your affairs is
usually a relatively painless process and can provide invaluable insight on the road
ahead into your future financial future.
3. Medical Aid:
Is done yearly, in the Month of November.
Should your circumstances change and you wish to upgrade your medical aid for
whatever reason – it is imperative that you contact our office to implement these
changes.
IMPORTANT
? All Medical aid Companies will only allow a client to upgrade once a year in
the month of November to be effective January of the following year.
? Downgrades can be done ANYTIME
SILKE BROKER PROTECTION?
An Authorised Financial Services Provider
SILKE BROKER PROTECTION?
An Authorised Financial Services Provider