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CM 52 Product Definition 1May09

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CM 52 Product Definition 1May09

    Last Updated on May 1, 2009

    Product Definition for Avaya Aura?

    Communication Manager Release 5.2

    Editor: Christopher E. Johnson

    ABSTRACT

     This document provides a high-level description of Avaya Aura? Communication

    Manager software, the surrounding solution, and the supporting sales offer. This version of the document builds upon previous Communication Manager Release 5.0 and 5.1 versions by adding information related to the launch of Release 5.2.

    This document is for internal use only and is targeted at Sales and Sales Support organizations. All pricing contained within, while accurate at the time of publication, should be considered as unofficial; the reader is directed to verify the accuracy of all prices cited.

    NOTE: The pricing in this document is based on Global List Pricing. For regional list prices please refer to your local price list for more information.

    Avaya Aura? Communication Manager 5.2 Product Definition

    TABLE OF CONTENTS

    1. AVAYA AURA? ............................................................................................................4 WHATS NEW WITH THIS RELEASE ........................................................................................4 AVAYA AURA? EDITIONS ......................................................................................................6 2. OFFER DESCRIPTION ............................................................................................ 10 2.1. PRODUCT AVAILABILITY ............................................................................................ 10 2.2. OFFER CHANGES IN COMMUNICATION MANAGER 5.2 ............................................ 11 2.3. OFFER CHANGES IN COMMUNICATION MANAGER 5.1 ............................................ 11 2.4. OFFER CHANGES IN COMMUNICATION MANAGER 5.0 ............................................ 12 2.5. DEFINITIONS OF USER LICENSE ............................................................................... 15 2.6. SUPPORTED HARDWARE ........................................................................................... 16 2.7. NEW SYSTEM LICENSES & AFTERMARKET ADDITION .............................................. 16 2.8. SOFTWARE BUNDLES FOR THE MID MARKET OFFERS ............................................. 22 2.9. ANALOG LICENSE OFFER .......................................................................................... 23 2.10. AVAYA ONE-X? - UC ALL INCLUSIVE ................................................................. 26 2.11. UPGRADES & MIGRATIONS TO COMMUNICATION MANAGER 5.2 ........................ 30 2.12. MOVING, MERGING AND CONVERTING SOFTWARE LICENSES ............................. 35 2.13. ENTERPRISE AND BRANCH SURVIVABILITY SOFTWARE LICENSE ......................... 36 2.14. INTEGRATED MANAGEMENT ENTITLEMENTS ......................................................... 38 2.15. OPTIONAL APPLICATIONS ..................................................................................... 40 3. PRODUCT DESCRIPTION ..................................................................................... 44 2.1. WHATS NEW WITH AVAYA COMMUNICATION MANAGER 5.2 ................................. 45 2.2. WHATS NEW WITH AVAYA COMMUNICATION MANAGER 5.1 ................................. 51 2.3. WHATS NEW WITH AVAYA COMMUNICATION MANAGER 5.0 ................................. 58 3. COMPATIBILITIES/INCOMPATIBILITIES .................................................. 65 3.1. MINIMUM ADJUNCT VERSIONS FOR A 6/7 DIGIT DIAL PLAN ................................. 65 3.2. MINIMUM CIRCUIT PACK FIRMWARE VINTAGE ........................................................ 65 3.3. INTEROPERABILITY WITH NON AVAYA VENDORS ..................................................... 65 4. ENVIRONMENTAL REQUIREMENTS AND LIMITATIONS ...................... 66 5. REGULATORY COMPLIANCE ............................................................................... 66 6. SOLUTION SERVICEABILITY ............................................................................. 66 6.1. SOFTWARE SUPPORT AND HARDWARE MAINTENANCE ............................................ 66 6.2. AVAYA MAINTENANCE SOFTWARE PERMISSION (MSP) .......................................... 67 6.3. SERVICE ENTITLEMENTS FOR ALL CUSTOMERS ....................................................... 68 6.4. WARRANTY ................................................................................................................ 68 6.5. PRODUCT CORRECTION NOTICES (PCNS) .............................................................. 68 6.6. PRODUCT SUPPORT NOTICES (PSNS) ..................................................................... 69

    Page 2 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

    6.7. REMOTE CONFIGURATION SUPPORT (RCS) ............................................................ 70 6.8. AVAYA LABS FIELD SUPPORT ................................................................................... 70 6.9. DESCRIPTION OF FIRMWARE DOWNLOAD POLICY ................................................... 70 6.10. REMOTE MAINTENANCE AND INADS ................................................................... 71 6.11. REMOTE ALARM MANAGEMENT SERVICE (RAM) ................................................. 71 6.12. TOLL FRAUD INDEMNIFICATION ............................................................................ 72 6.13. AVAYA MANUFACTURER SUPPORT POLICY ............................................................ 72 7. DOCUMENTATION ................................................................................................... 73 7.1. RELEASE NOTES........................................................................................................ 73 7.2. DOCUMENTATION ...................................................................................................... 73 APPENDIX A: GLOSSARY OF TERMS AND ACRONYMNS.............................. 74 APPENDIX B: STANDARDS SUPPORTED ............................................................ 79 APPENDIX C: RELEASE HISTORY LIFECYCLE DATES .................................. 80 APPENDIX D: ADDITIONS TO COMMUNICATION MANAGER 4.0 AND

    EARLIER SYSTEMS ......................................................................................................... 80 APPENDIX E: SOFTWARE RE-LICENSING POLICY ........................................ 81 APPENDIX F: SELECTED COMMUNICATION MANAGER FEATURES AND

    RELATED PRODUCTS ..................................................................................................... 81 APPENDIX G: MIGRATION AND MERGE OFFERS ........................................... 81 APPENDIX H: LICENSE MOVES ............................................................................... 81 APPENDIX I: LSP AND ICC CONVERSION ......................................................... 81 APPENDIX J: MOVING LSP AND ESS SERVERS .............................................. 82 APPENDIX K: UPGRADE PROTECTION PLAN FOR COMMUNICATION

    MANAGER 4.0 .................................................................................................................... 82 APPENDIX L: ESS CONVERSIONS ........................................................................... 82 APPENDIX M: RFA LICENSED FEATURES ............................................................ 82 CONTACT INFORMATION ............................................................................................ 83

    Page 3 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

1. AVAYA AURA?

    Avaya Aura? is a new product that extends and enhances Communication Manager with new capabilities, simplified packaging, and a revolutionary new SIP-based architecture. Avaya Aura? is a natural evolution of our open, highly-reliable and extensible IP

    communications platform that delivers everything you‘ve come to expect from Communication Manager, plus a whole lot more.

    Avaya Aura? provides core communications services that enable innovative unified communications and contact center solutions, making people more productive, customers more satisfied, and businesses more effective. Avaya Aura? is revolutionary, providing significant new business agility and cost savings by changing how communication solutions are architected, and evolutionary, allowing customers to easily and incrementally benefit from new capabilities while leveraging existing investments. Next generation Avaya Aura? capabilities include SIP session management, single cross-enterprise dial plans and administration, increased multi-vendor integration, aggregated presence and inclusion of Avaya one-X? Unified Communications interfaces, new reduced footprint deployment choices, and extensions to our rich and reliable voice and video telephony features.

Key customer benefits of Avaya Aura? are:

    ; Business agility driven through a holistic enterprise architecture for connecting

    users, applications and systems.

    ; New cost savings from SIP connectivity and reduced PSTN usage through a single

    enterprise-wide dial plan.

    ; Increased productivity from the faster deployment of the right unified

    communications applications to the right users everywhere.

    ; Increased customer satisfaction by better connecting people and accelerating

    processes in real-time across the ―customer ready‖ enterprise.

    What’s New with This Release

    The new Avaya Aura? product consolidates several new and existing functions into a holistic package that makes it easier to buy everything you need for Unified Communications. The key components of Avaya Aura? are:

    ; Avaya Aura? Communication Manager 5.2 a new release of Avaya‘s flagship IP

    telephony software.

    ; Avaya Aura? Session Manager 1.1 a revolutionary new SIP foundation that

    dramatically expands Communication Manager‘s scale and control, while enabling

    exciting new user capabilities.

    ; Avaya Aura? System Manager 1.0 a new common management framework for

    Avaya Aura? that provides centralized management functions for provisioning and

    administration to reduce management complexity.

    ; Avaya Aura? Communication Manager Branch 2.0 a set of Communication

    Manager features optimized for enterprises with customer-facing distributed branch

    offices or retail locations.

    ; Avaya Aura? SIP Enablement Services 5.2 an application for enabling SIP

    connectivity and capabilities, released in conjunction with Communication Manager

    5.2 software.

    ; Avaya Aura? Communication Manager Messaging built in voice mail

    application for Communication Manager.

    Page 4 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

    ; Avaya Aura? Application Enablement Services 4.2 the current release of

    Avaya‘s enhanced set of telephony APIs for customizing and integrating

    Communication Manager solutions.

    ; Avaya Aura? Presence Services 1.0 the current release of Avaya‘s presence

    aggregation service for collecting and disseminating rich presence from Avaya and

    third party sources. ? - UC All Inclusive a package of desktop and mobility applications ; Avaya one-X

    included with Avaya Aura? Enterprise Edition.

    ; Avaya Integrated Management 5.2 a new release of our system administration

    and network management tools for Communication Manager software, media

    gateways and switches that will be migrated over time into System Manager.

    Significant enhancements will be made to Avaya Aura? in subsequent releases planned for late 2009 and early 2010. Features that will not be available in the initial release are flagged with a † in the text below.

    Avaya Aura? Communication Manager

    Communication Manager 5.2 is the latest release of Avaya‘s flagship IP telephony software, which supports different feature sets as appropriate for each edition of Avaya Aura?: Branch Edition, Standard Edition and Enterprise Edition. The biggest story in the release is the reduction in the total cost of ownership, realized in several areas of the network architecture, designed particularly for customers considering a Flatten/Consolidate/Extend project to reduce cost and simplify management. Improvements were also made to the SIP-based solution by increasing trunk and endpoint capacities and adding support for Session Manager. As with every release, serviceability, reliability, and robustness enhancements were made to ensure Avaya‘s solutions are as adaptable as possible to changing network conditions, and to hold service disruptions to an absolute minimum.

    Avaya Aura? Session Manager

    Session Manager 1.1 is an important new component of Avaya Aura? and a key enabler of

    Avaya‘s next generation architecture. This revolutionary new SIP-based routing element

    provides more centralized control capabilities and significant improvements in scale enabling more cost effective and larger distributed deployments for enterprises. Session Manager overlays your existing PBX infrastructure ensuring an evolutionary path forward that protects investment in today‘s Avaya systems and software while extending the solution to bring:

    ; Lower total cost of ownership

    ; Much faster time-to-market for new applications†

    ; Centralized infrastructure for communications

    ; Inherent mobility across the enterprise

    ; A Services-Oriented Architecture approach enabling next generation application

    deployments and services

    This new infrastructure will provide for a substantially increased number of locations and users as well as end-to-end security. Lower total cost of ownership comes from enterprise-wide dial-plans, flexible rules-based routing between applications, toll avoidance, and best-cost routing across all existing PBXs (both Avaya and third party, including Cisco and Nortel models) as well as new SIP access elements.

    Page 5 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

    Session Manager sits at the core of your enterprise communications infrastructure and provides enterprise-wide access to analog, DCP, and H.323 endpoints, as well as analog and digital trunks to rich SIP-based applications such as Meeting Exchange, Modular Messaging, Voice Portal and many others. A new management solution, System Manager, will be offered in conjunction with Session Manager that brings together the capabilities of existing Avaya management systems, to provide a seamless, single point of control for the entire enterprise.

    Avaya Aura? System Manager

    With the introduction of Session Manager and the new Avaya Aura? architecture, System Manager is being added to provide a solution level approach to network administration that enables the incorporation of new components and applications under a common management umbrella over time. System Manager provides a new common management framework that optimizes centralized management functions for provisioning, operations and fault/performance monitoring to simplify and reduce management complexity and solution servicing.

    The initial release of System Manager provides for central administration of dial plans and network routing policy. In future, System Manager will be enhanced to allow for common user provisioning across the Communication Manager, Session Manager and Presence Services components†. Over time System Manager will adopt most Avaya Integrated Management features and be extended to provide one place for managing users across all Avaya applications as well as third party applications that opt to leverage System Manager‘s

    pluggable Service Oriented Architecture framework†. Benefits include better data consistency, faster deployment, lower total-cost-of-ownership and less training. Avaya Aura? Communication Manager Branch

    Communication Manager Branch 2.0 is a SIP-based solution that provides a set of Communication Manager features optimized for enterprises with customer-facing distributed branch offices or retail locations. New in Release 2.0 are capacity enhancements that increase scalability up to 2,000 centrally managed branches and 360 users per branch. Also new in Communication Manager Branch 2.0 are additional key features, support for 24xx digital phones, more robust interaction with the Contact Center and features for EMEA, APAC and CALA regions.

    Avaya Aura? Editions

    Avaya Aura? is easy to purchase and deploy through Avaya Aura? Editions: Branch Edition,

    Standard Edition and Enterprise Edition. These software Editions bring together all the functionality needed for common customer situations with a simple per user licensing fee. Hardware (servers, gateways, and phones) are flexibly purchased in addition to software licenses and the hardware topology depends on the redundancy, scalability and geographic distribution needs for each customer. Different elements of the software may run on separate hardware servers, or some elements may be combined on the same hardware server. Gateway distribution and configuration will depend on availability and capacity needs. Avaya and BusinessPartner sales engineers assist customers in designing the right hardware configurations to meet their business needs. The software Editions and their functionality remain the same regardless of hardware choices.

    Avaya Aura? Branch Edition meets the needs of customer-facing branches, retail stores, financial and insurance offices, and government offices requiring local customer service

    Page 6 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

    oriented functionality combined with low-cost deployment, easy migration from existing key systems, centralized management of thousands of locations, and enterprise-wide SIP networking.

    Avaya Aura? Standard Edition meets the needs of single-site deployments and mid-to-large distributed enterprises requiring comprehensive voice, video, messaging, SIP and Presence communications capabilities with standard survivability at remote locations. Standard Edition has the option to easily add licensing for enterprise-wide SIP session management and Unified Communications applications for targeted users, including Microsoft and IBM UC integration, and mobile worker and teleworker support.

    Avaya Aura? Enterprise Edition includes everything in Standard Edition and meets the needs of highly distributed, and potentially multinational, mid-to-very-large enterprises requiring the same comprehensive communications capabilities with increased high availability options including 100% feature survivability at remote locations. Enterprise Edition includes, with no additional licensing, enterprise-wide SIP session management and Unified Communications applications for all users, including Microsoft and IBM UC

    integration, and mobile worker and teleworker support.

    All Avaya Aura? Editions include appropriate management and administration tools.

    Additional Avaya unified communications and contact center solutions, including rich unified messaging, conferencing and web collaboration, video endpoints and bridges, speech and video self service, and market-leading inbound and outbound multimedia contact center applications, can all be incrementally added to Avaya Aura? Editions. An extensive array of

    certified third-party products is also available through the Avaya DevConnect ecosystem.

Avaya Aura Packaging

    ??Avaya AuraAvaya AuraCommunication ManagerCommunication ManagerBranch 2.0Branch 2.0Standard 5.2Standard 5.2Enterprise 5.2Enterprise 5.2

    ??4Q09 cal.4Q09 cal.Avaya AuraAvaya AuraSession Manager Session Manager (new)(new)+$50k / Instance+$50k / Instance

    ??2Q10 cal.2Q10 cal.Avaya AuraAvaya AuraSystem Manager System Manager (new)(new)

    ??Avaya AuraAvaya AuraSIP Enablement ServicesSIP Enablement Services

    ??Avaya AuraAvaya AuraCommunication Manager Messaging Communication Manager Messaging (Built-in, can also add Modular Messaging)(Built-in, can also add Modular Messaging)BranchBranch500 users included500 users included500 users included500 users included

    ??Avaya AuraAvaya AuraApplication Enablement Services -Application Enablement Services -CTICTIBranchBranch+ $ licenses+ $ licenses+ $ licenses+ $ licenses

    ??Avaya AuraAvaya AuraApplication Enablement Services -Application Enablement Services -UCUCExtension to Cellular Extension to Cellular and IP Softphone and IP Softphone ??Avaya AuraAvaya AuraPresence ServicesPresence Servicesavailable.available.Consider Consider ??Avaya one-XAvaya one-XUC All InclusiveUC All InclusiveStandard/Enterprise Standard/Enterprise ??????Edition for full UC All Edition for full UC All Avaya one-XAvaya one-XMobile, Avaya one-XMobile, Avaya one-XPortal, Avaya one-XPortal, Avaya one-XCommunicator, Communicator, InclusiveInclusive+$50 / User+$50 / UserMicrosoft OCS and IBM Lotus Sametime integration, Extension to Cellular, Microsoft OCS and IBM Lotus Sametime integration, Extension to Cellular, VPNremote deskphone licenseVPNremote deskphone license

    Avaya Integrated Management Avaya Integrated Management (as appropriate for Edition)(as appropriate for Edition)

    -included -available for fee-included -available for fee

    Page 7 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

How to Order Avaya Aura Editions

    To order Avaya Aura Editions today use the existing material codes for Avaya Aura Communication Manager Standard 5.2, Avaya Aura Communication Manager Enterprise 5.2 or Avaya Aura Communication Manager Branch 2.0 adding codes for each entitlement as appropriate to the Avaya Aura package. In November 2009 these will be replaced with material codes reflecting the Avaya Aura Edition names.

    The following tables explain the process for configuring each Avaya Aura Edition in the ASD tool. The ASD tool will provide the appropriate material codes based on the package you choose and the entitlements.

    Page 8 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

    How to Order New Avaya Aura Editions in May 2009 Avaya AuraAvaya Aura??Branch EditionBranch EditionAvaya AuraAvaya Aura??Standard EditionStandard EditionAvaya AuraAvaya Aura??Enterprise EditionEnterprise Edition

    Choose Choose ChooseChooseChoose Choose Communication Communication Communication Communication Communication Communication $285-420 / user$285-420 / user$100 / user$100 / user$185-320 / user$185-320 / userManager Branch in Manager Branch in Manager Standard in Manager Standard in Manager Enterprise in Manager Enterprise in ASD*ASD*ASD*ASD*ASD*ASD*

    Branch Branch Communication Communication Request Session Request Session $50k / instance $50k / instance Request Session Request Session $0 / instance $0 / instance $0$0Manager Messaging is Manager Messaging is ManagerManager(server)(server)ManagerManager(server)(server)automatically includedautomatically included

    Specify # EC500 Specify # EC500 Request System Request System $0 with Session $0 with Session Request System Request System $0 with Session $0 with Session $72 / user$72 / userlicenseslicensesManagerManagerManagerManagerManagerManagerManagerManager

    Specify # Specify # Specify # Specify # $72 / user$72 / user$0 for up to 500 $0 for up to 500 $0 for up to 500 $0 for up to 500 Specify # IP Specify # IP Communication Communication Communication Communication SoftphponelicensesSoftphponelicensesManager Messaging Manager Messaging Manager Messaging Manager Messaging $35 > 500$35 > 500$35 > 500$35 > 500users-users-users-users-

    Specify # Avaya one-Specify # Avaya one-Specify # Avaya one-Specify # Avaya one-Network Management Network Management $0 / user$0 / userX?X?UC All Inclusive UC All Inclusive $50 / user$50 / userX?X?UC All Inclusive UC All Inclusive $0 / user$0 / userautomatically includedautomatically includedlicenseslicenseslicenseslicenses

    Site Administration Site Administration Site Administration Site Administration and Network and Network $0$0$0$0automatically includedautomatically includedManagement Management automatically includedautomatically included * Will be replaced with Avaya Aura Edition Naming in November 2009

    How to Order Upgrades to Avaya Aura Editions in May 2009 Avaya AuraAvaya Aura??Branch EditionBranch EditionAvaya AuraAvaya Aura??Standard EditionStandard EditionAvaya AuraAvaya Aura??Enterprise EditionEnterprise Edition

    Upgrade Upgrade Single and Multi Single and Multi Choose Choose Prices from Prices from Choose Choose Choose Choose Single and Single and Upgrade Prices Upgrade Prices Communication Communication prior prior Communication Communication Communication Communication Multi Upgrade Multi Upgrade for upgrades for upgrades Manager BranchManager BranchDistributed Distributed Manager Standard Manager Standard Manager Enterprise Manager Enterprise Prices for Prices for from prior from prior upgrade in ASD*upgrade in ASD*Office Office upgrade in ASD*upgrade in ASD*upgrade in ASD*upgrade in ASD*upgrades from upgrades from releasereleasereleasereleaseprior releaseprior release

    Branch Branch Communication Communication Request Session Request Session $50k / instance $50k / instance Request Session Request Session $0 / instance $0 / instance $0$0Manager Messaging is Manager Messaging is ManagerManager(server)(server)ManagerManager(server)(server)automatically includedautomatically included

    Purchase Purchase Specify # EC500 Specify # EC500 New or New or Request System Request System $0 with Session $0 with Session Request System Request System $0 with Session $0 with Session licenseslicensesUpgrade Upgrade ManagerManagerManagerManagerManagerManagerManagerManagerLicensesLicenses

    Purchase Purchase Specify # Specify # Specify # Specify # $0 for up to 500 $0 for up to 500 $0 for up to 500 $0 for up to 500 Specify # IP Specify # IP New or New or Communication Communication Communication Communication SoftphponelicensesSoftphponelicensesUpgrade Upgrade Manager Messaging Manager Messaging Manager Messaging Manager Messaging $35 > 500$35 > 500$35 > 500$35 > 500LicensesLicensesusers-users-usersusers

    Specify # Avaya one-Specify # Avaya one-Specify # Avaya one-Specify # Avaya one-Network Management Network Management $0 / user$0 / userX?X?UC All Inclusive UC All Inclusive $50 / user$50 / userX?X?UC All Inclusive UC All Inclusive $0 / user$0 / userautomatically includedautomatically includedlicenseslicenseslicenseslicenses

    Site Administration Site Administration Site Administration Site Administration and Network and Network $0$0$0$0automatically includedautomatically includedManagement Management automatically includedautomatically included * Will be replaced with Avaya Aura Edition Naming in November 2009Page 9 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

    Avaya Aura? Communication Manager 5.2 Product Definition

2. OFFER DESCRIPTION

    NOTE: The pricing in this document is based on Global List Pricing. For regional list prices please refer to your local price list for more information.

    NOTE: All pricing contained within, while accurate at the time of publication, should be considered as unofficial; the reader is directed to verify the accuracy of all prices cited by accessing SAP or ASD after the products become generally available.

Avaya Communication Manager 5.2 is renamed as Avaya Aura? Communication Manager

    5.2.

    Avaya Aura? adds powerful new capabilities to Communication Manager, including session management that enables multi-vendor hardware and software to communicate across the enterprise network. Avaya Aura? orchestrates a wide array of communications applications deployed to users depending on what they need rather than by where they work or the capabilities of the system to which they are connected.

    Avaya Aura? supports single cross-enterprise dial plans and centralized administration, reducing operating costs and speeding up rollouts of new applications. New aggregated presence features and the inclusion of Avaya one-X? Unified Communications interfaces allow businesses to take full advantage of unified communications application and solutions.

    2.1. Product Availability

    3. Release 5.2 of Avaya‘s Communication Manager is planned to launch globally on May 4,

    2009. Product availability dates may differ for other products mentioned in this

    document. Please refer to the corresponding offer definitions for more information. 4.

    Media pre-loaded with Communication Manager 5.2 can be purchased from Avaya Customers with Avaya maintenance can alternately choose to download the .iso file from Avaya‘s Support site. Blank removable media can

    also be purchased for translation backups.

    Type SAP CODE DESCRIPTION GPL

    Software Media CD for

    700454481 CM5.2 LINUX UNITY SFTW CD NEW SYS $100.00 CM 5.2 New Systems

    Software Media CD for

    700454499 CM5.2 LINUX UNITY SFTW CD UPG $100.00 Upgrades to CM 5.2

    Avaya offers functionality in three system-wide software editions suitable for customers with different needs and requirements. These software editions are:

     TM1. Avaya Aura? Communication Manager Branch see the Avaya Aura Branch

    Edition Product Definition. This Product Definition will focus on Communication

    Manager Standard and Enterprise Editions.

    Page 10 of 85 Avaya Inc. Proprietary & Confidential. May 1, 2009 The information contained in this document can not be distributed or reproduced in whole or in part without express written consent of Avaya Inc.

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