; Every shipment if found label wrong printing, rework that and charge rework cost
to supplier per ctn RM50, raise rework fees form to management(bennto) sign.
; Packaging including pallet must film strength and properly, not accept wrong
; Prepare defective & golden sample 3sets for tidy,azum and nda to do standardize
for quality lock(azum brand) bennto already classify which is can accept or not
accept except simple, evol let management reconfirm standard. But evol and
simple can’t request perfect turning or great quality, because these product is
customer requirement just can install or normal use only.
; Accessories can’t accept rust in future, because these are can’t allow happened
again.(eg. Key holder can’t fully close or Key ring rust because our hand always
hold the key, always must be see its situation, if rusty, customer will lost
confidence, so if these small issue will affect customer acceptability, why we
can’t do it more better?
; If found incoming product eg. Ebar twist(exp: incoming 1000pcs, check 100pcs
found 3 defective(this in aql standard also can accept this shipment). But these
3%defective also want claim nda, calculate want claims 3 % product cost for all
shipment quantity or sorting all until it done, claim rework cost and product cost,
which is more saving cost and effeficency, let management do decision. If less
accessories also do this procedure.
; if after two or three months, cust. Goods return to tidy, we can one to one request
nda to do replacement or deduction,(let management decision) no need raise
feedback report, do memo format inform problem and only. Don’t affect iso
; Handle must let mr er and management do decision must allow few percent is
defective, cannot do 100% one to one changing(because these are lower profit
; Combine carton packaging and quantity.
; Every shipment per item must have extra quantity or accessories, if tidy use those
extra quantity pcs, no need payment to nda, if not, tidy must pay money of those
quantity to nda. prevent if meet defective product, can rework and replace right
now.(but also can’t every times request certain percent of quantity)
; Must setup a policy a period of time after customer receiving goods, if not maybe
after half of year or 3 years, they want claims for defective or give reasons not fit
to use or other reason(except potential customer or theirs account payment or
other, just can consider let them claims or return, but tidy policy is not encourage
do this step, if want to do this step must record down( example: this customer if
refer back the record, he already return once time before, is tidy want accept
again or not?)
; Every time 441,666,442 (lion steel, big customer) incoming to tidy must sorting
100% percent (tidy sorting itself or pass to azum sort). Check housing burr, clip
not open enough or not even, number printing wrong, cam or metal part rusty, key
holder loose, or not fully close.
; But beento already said quality issue, temporary cant recorrection right away,
wait nda do confirmation deadline when can done solve problem. And after
quality standard can catch up internation standard, tidy group must review quality
can further more or not.