Felix Chuang email@example.com
Atlanta, GA (678)528-5110
Adaptable, accomplished manager with broad, multi-functional experience in understanding customers and delivering technology and
; Versatile, focused professional with expertise in Product Development and Management
; Over ten years of experience in technology and Internet industries
; Exceptional communication skills ? interacts easily with executives, staff, partners, and customers
; Extensive project management experience in leading multiple, simultaneous initiatives
EarthLink, Inc. Atlanta, GA 2001 - present
Communications Service Provider
Senior Product Manager – Business Solutions June 2005 - present
Manage two product managers responsible for P&L of $30M product portfolio targeting the small-medium business (SMB) market.
; Developed extensive understanding of small-business technology and communication service needs. Created
methodology for evaluation of markets, opportunities, and competitors. Wrote business plans and product
requirements for a portfolio of products ranging from Voice-over-IP to Virtual Private Networks to Information
; Created product roadmap for evolution of business access products. Investigated alternative and complementary
; Initiated partnerships with financial services institutions for affinity marketing relationships. Senior Manager – MIS Business Analysis January 2005 – June 2005
Analyze new product concepts for corresponding MIS requirements. Assist project team in development of MIS design and scheduling. Act as product manager for MIS systems.
; Worked with MIS and business executives to identify gaps in IT capabilities that would result from long-term
corporate goals. Created roadmap for MIS to develop enhancements and capabilities and coordinated presentation to
executives. Incorporated plan into ongoing and new IT initiatives.
; Research rating and mediation vendors to support converged communications services. Evaluation took into account
several potential business combinations including data, voice, wireless, and video services. ; Conducted initial work into trends and developments in business and IT. Developed business case and technical
requirements. Projects included:
; Research global sourcing for software development resources and compare service models.
; Research next-generation billing and operations support systems to support three-to-five year growth plans.
; Research application integration infrastructure options to support communication between mission-critical IT
; Research and evaluation of IT capabilities for launch of Mobile Virtual Network Operator (MVNO) business
; Research enhancements to invoicing, billing, product bundling, and cross-selling functions. ; MIS liaison for all revenue generating product launches at Earthlink since 2001. Performed IT business analysis and
review on product concepts and proposals. Reviewed over fifty product proposals, ranging from multiple broadband
technologies to digital content to marketing tools.
; Project trouble-shooter – Continuously reviewed EarthLink’s portfolio of over thirty ongoing top projects, identified
potential problems, and worked with project teams to solve or prevent project issues.
Senior Manager – Systems Planning and Process November 2001 – December 2004
Act as liaison for Product and Sales business units. Facilitate interaction between business and technical groups on product and project launches.
; Merger integration - Implementation team lead for consolidation of multiple billing and operational support systems
into a single set of systems. The project resulted in net savings to company of $25 million and significantly reduced
operational expense in management of multiple systems. Developed project schedule and plans to:
; Manage release of new sales and support user interfaces to over 600 sales and 3000 customer support agents.
; Transition strategic and channel partners into new systems.
; Created decision methodology and process for Executive Vice-President of Product Management to allocate
resources for product launches and enhancements.
rd; Worked with product management and 3 party vendors to support launch of multiple products ranging from digital
music downloads to online gaming to managed firewall products.
; Member of cross-functional team to revise product development process.
; Developed online commerce concept into presentation to CEO. Presentation became the basis for unified shopping
Project Manager – Major Projects Group February 2001 – October 2001
; Led cross-functional project team (40+ members) to launch small-business Digital Subscriber Line (DSL) product to
twenty markets within 90 days.
MindSpring Enterprises, Atlanta Georgia 1995 - 2000
Internet Service Provider
Product Manager – Electronic Commerce and Web Hosting September 1999 – June 2000
Manage online commerce and web hosting product lines. Work with multiple vendors to create a complete small business web solution.
; Created strategic alliances with a Fortune 500 company and web community firm. Developed and implemented cross-
marketing programs that drove 10% of product line sales for MindSpring and corresponding lifts in awareness and
sales for the partners.
Reseller Channel Development Manager January 1998 – August 1999
Identify partners for sales partnerships and create supporting marketing programs. Act as liaison and sales support for partners.
; Co-creator of reseller channel program to for web development firms. Built nationwide network of 50 partners that
resulted in 10% of all new hosting and online commerce sales.
Business Sales Consultant July 1997 - December 1997
; Sold web presence products for small-medium businesses. Exceeded quota every quarter.
Business Development Manager January 1996 – June 1997
Develop local marketing and brand presence for thirteen cities. Create partnerships for promotion and sponsorship opportunities. Evangelize the Internet through public speaking engagements.
; Achieved 140% of plan. Won award for sales performance in first-half 2007.
; Developed alliances with radio, print, and television companies and negotiated over $500,000 in complimentary
advertising with a $100,000 advertising budget. Created free PR through sponsorship with a National Basketball
Association (NBA) team.
; Delivered over twenty presentations across the country (Internet Strategies for Small Business) to entrepreneurial
Sales Consultant August 1995 – December 1995
; Top-ranked inside sales representative for internet service.
; Bachelor of Arts, Psychology and Political Science 1994
Emory University, Atlanta GA