By George Carter,2014-05-12 22:46
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    Tak Wai David Luk th3228 E 44 Ave., Vancouver, BC, Canada V5R 3B1 (604) 433-8834 or (778) 960-8831



    Exceptional marketing leader focused in software product management. Proficient in strategic product planning to align software evolution with product vision and business opportunities. Successfully drove product innovation by creating highly differentiated network and infrastructure management features and applications to reduce telco and enterprise’s OPEX and enhance their operational agilities. Also specialized in product evangelization to both internal organizational leaders and external customers.


New Product Inception Product Life Cycle Management Strategic Partnership

    Competitive Analysis Requirement Definition Product Launch

    Sales Training Customer Presentation NOC Operations

    Infrastructure/Network Management Networking and Storage Technologies TMN Model and FCAPS


Self-employed, Vancouver, BC June 2009 Now


    ; Attended various webinars and technology forums focusing on the business and technology development in

    the cloud computing and virtualization industries. In particular, monitoring closely on the technology

    trends and solutions as offered by leaders like VMware, Citrix, Amazon, etc.

    ; Performing market analysis and developing tourism related business plan to take advantage of the

    “Approved Destination Status” of Canada as granted by China.

Infinera Inc., Sunnyvale, CA Oct 2007 May 2009

    Senior Product Manager

    ; Owned and grew a US $20M+ revenue product line with strategic product planning and product

    management responsibilities for the Infinera Digital Network Administrator Element Management System

    (DNA EMS) and SNMP Fault Integration Server (FIS).

    ; Devised the end-to-end network management strategy and requirements in the fault, configuration, service

    provisioning, performance and security management areas for all Infinera network elements. These feature

    evolutions allowed customers to administer their Infinera optical OTN network under a single management

    platform and hence facilitated their deployment of new Infinera ATN network element. ; Formulated Infinera’s network management vision and strategized innovative service and network

    management features like “Circuit Diagnostic Manager”, “Optical VPN Service Manager”, and “SLA

    Monitoring Manager”. These differentiator features increased customers efficiency in end-to-end service

    provisioning, monitoring and troubleshooting capabilities and hence reduce their network operational cost. ; Developed new business cases and marketing requirements for the CORBA and XML northbound interface

    software development toolkits (SDKs) to provide additional back-office integration capabilities with other

    Operational Support Systems (OSSes). These products were critical components to attract new target

    customers in the tier-1 service providers and enterprise market segments.

    ; Successfully led a cross-functional team to obtain concept and execution approvals for the R5.1 and R6.0

    DNA and the SNMP FIS. New network management features driven into these releases enabled Infinera to

    differentiate its management platform from those of incumbent competitors like Huawei and Ciena. ; Prioritized all critical customers’ feature requests and aligned them appropriately in the product roadmaps

    that resulted in gaining significant contracts from customers like NTT-C, Deutsche Telecom, and Google.

David Luk p.2

    ; Tailored the go-to-market strategy for launching R5.0 and R5.1 of DNA and SNMP FIS. Trained sales, created product collaterals and performed product demonstrations at customer sites and tradeshows to highlight value propositions of new management applications and to gain industry tractions.

    ; Acted as liaison between Infinera and IBM to ensure that all SNMP FIS releases were tested and certified by the IBM Tivoli Netcool. Customers deploying or migrating to new SNMP FIS releases were guaranteed to have smooth transition without any equipment and service monitoring disruption.

Cisco Systems Inc., San Jose, CA Jun 2000 Oct 2007

    Senior Product Manager

    ; Owned the management interfaces (TL1, SNMP, CORBA) and craft tool (Cisco Transport Controller) for all the network elements in the Optical Transport Business Unit. These platforms included the Cisco ONS15454 Multi-Service Provisioning Platform (MSPP), the Multi-Service Transport Platform (MSTP), and other optical platforms that allow service providers and large enterprises to build metro optical networks.

    ; Devised the network and element management strategy for the ONS 15310 and ONS 15216 product lines based on market requirements and reference network architecture. Drove key product requirements on Fault (alarm and events management), Configuration, Performance, and Security areas based on ITU, IETF, Telcordia standards and customers’ operational needs. Deployment of these products at major service

    providers (e.g. AT&T, Sprint) demonstrated a successful integrated network management solution. ; Defined and delivered the multi-layer (TDM/Ethernet/Storage, SONET/SDH, GFP, G.709) service provisioning and troubleshooting features for the Cisco ONS 15454, 15530 and 15216 product family. These features enhanced customers’ operational agility to create new optical services and reduce service

    downtime and truck roll expenses.

    ; Conceptualized and developed multiple network management features and solutions that cover Fibre Channel, FICON, Ethernet, TDM, SONET/SDH, and DWDM technologies. These value added features ensure the Cisco optical networks can be managed using Cisco’s management tools or be easily integrated

    with service providers’ (e.g. AT&T, Sprint, Softbank, KDDI) existing OSSes.

    ; Spearheaded a project to integrate the management strategy for “Optical + Storage Extension” solution and worked with corporate marketing to message the overall integrated management solution benefits. The delivered solution facilitated the market penetration of the Cisco optical products into the enterprise market. ; Guided OEM vendors Avanex and JDSU to develop all the management features into the ONS 15216 products to provide a cost effective management solution in consistent with existing ONS 15454 behavior. These features reduced the management integration effort and staff training cost for all optical customers. ; Authored a proposed Generic Framing Procedure (GFP) management standard paper and presented it in T1M1, T1X1 and ITU standard meetings to demonstrate Cisco’s thought leadership and commitment to the

    optical technology and market.

    ; Defined key management and control plane features that include MPLS OAM, Ethernet OAM, security, netflow, SPAN, lawful intercept, subscriber & policy management functions for the first release of the Cisco ASR 9000 Aggregation Services Router that targeted the major service providers to provide Carrier Ethernet (e.g. EVPL, ELAN) and triple-play services.

Nortel Networks Ltd., Richmond, BC, Canada Apr 1998 Apr 2000

    Preside Framework Product Manager/Technologist Specialist

    ; Managed all the product life cycle management activities for the Preside Framework development kits (SDKs) that included the GUI Framework, the CORBA Framework, and the Managed Object Agent (MOA) Framework. These SDKs were designed for all Nortel business units to create element management systems with consistent behavior and common look-and-feel.

    ; Created the strategic roadmaps and annual marketing plan for all the Preside Framework development toolkits.

    ; Collected and drove all internal customer functional requirements into various product specifications that led to the delivery of release 1.0 and 2.0 of these products.

David Luk p.3

    ; Planned all marketing and communication collateral and activities (including value propositions, customer

    presentations, training, user documentations, etc.) for the Preside Framework portfolio.

Applied Digital Access Inc., Burnaby, BC, Canada Jul 1996 Mar 1998

    (Acquired by Acterna/JDSU)

    Field Application Engineer/Software Designer

    ; Organized and coordinated all dry-run and cutover activities for the Digital Services Network Support

    System (DSSII) at BC Telecom (now Telus).

    ; Built constructive customer relationship with BC Telecom managers and staff via regular scheduled


    ; Collected, reviewed and prioritized system deficiencies and system enhancements collected during system

    deployment to ensure timely and quality issue resolutions.

    ; Led 2 engineers to develop the "Map Configuration" feature to ease customers to manage point-to-

    multipoint circuits for the Service Management System (SMS), a configuration management tool for

    SONET network.

MPR Teltech Ltd., Burnaby, BC, Canada May 1992 Jul 1996

    (Acquired by Applied Digital Access Inc.)

    Software Designer

    ; Designed, implemented and unit tested multiple SMS features that included the Circuit Scheduling, the

    Network Disaster Recovery and a shortest path tree routing prototype. These features were all delivered on-

    schedule and with extremely low defect count.

    ; Led a software problem resolution team to ensure quality software resolution for all SMS features.


The University of British Columbia, Vancouver, BC, Canada Sep 1994 Apr 1998

    Master of Business Administration

    ; Completed a marketing research report on ATM network management product

Simon Fraser University, Burnaby, BC, Canada Jan 1988 Aug 1993

    Bachelor of Applied Sciences (Hon.), School of Engineering Science

    ; Completed a thesis on “Distributed Routing: A Network Management Problem”


    ; Proven excellent team player and strong performer based on past performance reviews

    o 2 promotions in the 7 year tenure with Cisco Systems Inc.

    o Top 20% performers ranking in consecutive years

    ; Peer recommendations available in LinkedIn profile at

    ; Fluent communication skills in English and Chinese (both Mandarin and Cantonese)

    ; Highly adaptive to work in both Western and Eastern culture

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