By Juanita Franklin,2014-05-12 22:40
19 views 0




? Successful Product Manager with six years of experience contributing to and managing the release of enterprise

    software and data products

    ? Fifteen years of technical experience in positions as Sales Engineer, Technical Consultant, and Product Manager

    ? Fervent about customer satisfaction throughout the product development life cycle and the sales cycle

    ? Effective at conveying technical information to technical as well as non-technical personnel

    ? Experienced at being a team player and a team leader

    ? Detail-oriented with the ability to assess problems and translate them into specific, definable solutions

    ? Proficient with various Microsoft applications including MS Office and MS Project

    ? BS in Mathematics with an MBA in Technology Management


Intermap Technologies, Inc. 2007 2009

    Product Manager, Elevation Data and Imagery Products Englewood, CO

    As a Director of Product Management at Intermap, provided day-to-day management for the ongoing

    development and processing of DEM data and imagery products. In a matrix organization, worked with Sales

    and Marketing to identify market opportunities, worked with Engineering and outside contractors to develop

    new products, and partnered with third-parties to develop products and solutions in the competitive landscape.

    ? Established product pricing for US and European markets based on regional competitive product offerings

    ? Managed Market Research personnel in researching and assessing new markets and potential competitors

    ? Developed and delivered product-related training and webinars to internal and external audiences

    ? Developed Business and Functional Requirements for and managed development of Intermap’s

    e-commerce data store

Accela, Inc. 2004 2005

    Product Manager, Accela GIS Sandy, UT

    As the Product Manager for Accela GIS, oversaw all aspects of the product life cycle from product design and

    development through maturity and end-of-life. Assessed market factors as well as product functionality, quality,

    usability and customer feedback to determine the focus of future product development.

    ? Coordinated cross-functional, international team resources with team members in the US and China

    ? Developed Functional Requirement Documents (FRD) for product enhancements

    ? Developed and delivered technical training to Sales, Sales Engineering, and Customer Service personnel

    ? Delivered product presentations to company executives in key, high-level sales situations

    ? Managed Business Partner relationships

Hewlett Packard Co. 1998 2003

    Support Planning Specialist Network Storage Solutions Division, Roseville, CA 2000 2003

    As a member of various cross-functional product teams in the development of HP’s OpenView Storage Area

    Manager suite of software, influenced product quality and design throughout the product life cycle to insure

    customer satisfaction and product supportability. This included coordination of workaround and patch

    development after product release.

    ? Delivered training and webinars to HP field and support personnel on product enhancements

    ? Worked with Human Factors engineers to improve product usability and minimize support calls

    ? Wrote Technical Bulletins on product update information for customers and HP personnel

    ? Provided third tier technical support and facilitated communication with software engineers

    ? Served as Beta Test coordinator for product releases and updates


Pre-Sales Technical Consultant, Enterprise Storage Global Sales and Services, Fullerton, CA 1999 2000

    As a member of a Storage Account Team, delivered technical presentations to business customers at all levels of

    management resulting in capital storage sales in excess of $1 million. Collaborated with customers to determine

    their Storage/SAN needs, and represented the Account Team during solution implementation to ensure a

    positive Total Customer Experience through the end of the sales cycle.

    ? Contributed to RFPs, RFIs and configuration quotes to insure solution feasibility

    ? Engaged necessary resources to resolve unique issues when working with complex heterogeneous


    GIS ISV Technical Consultant Partner Development Organization, Fullerton, CA 1998 1999

    As the ISV (Independent Software Vendor) Technical Consultant, developed and maintained relationships with

    ISV personnel from the leading GIS software companies to promote HP products and joint solutions for their

    partners and customers.

    ? Supported HP sales representatives in providing hardware configuration solutions to customers resulting in

    hardware sales, some of which exceeded $500,000

    ? Identified mechanisms for leveraging HP business in GIS industry

    ? Developed and maintained various web pages where ISV partners could find the latest industry information

    and HP product promotions pertinent to increasing their business

Environmental Systems Research Institute, Inc. 1992 1998

    Sales Engineer Southwest Regional Office, Redlands, CA

    As one of the senior sales engineers in the regional office, developed and delivered software demonstrations and

    presentations, and provided technical expertise on software solutions. Provided pre- and post-sales technical

    assistance ranging from the development of custom application programming to solution strategies and


    ? Delivered training, technical presentations and demonstrations of ESRI products at workshops, tradeshows,

    and user group meetings to audiences of up to 400

    ? Developed prototype GUI applications for sales situations to give customers an insight into how the

    software could be used in their particular environment

    ? Provided majority of Microsoft Windows system administration, as well as minor system administration on

    HP, Sun, and IBM Unix systems for regional office

    ? Provided TCP/IP network support for regional office LAN


MBA, Technology Management, University of Phoenix, Diamond Bar, CA

    BS, Mathematics, California State University, San Bernardino


    Fundamentals of Product Management Sequent Learning Networks

    Pricing for Profitability UC Berkeley, Haas School of Business

Report this document

For any questions or suggestions please email