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Main Activities of the Organisation

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Main Activities of the Organisation ...

     Information Systems in Organisations

     Semester 2, 2008 (6348)

    Assignment Cover Sheet

    Date and time of Tutorial: Tuesday 3:30 - 21/10/2008 Name of Tutor: Sabrina D’Ambrosio Assignment name: Case Study Assignment Plagiarism

    According to the University of Canberra Academic integrity policy, plagiarism is:

    "Claiming and using the thoughts or writings or creative works of others without appropriate

    acknowledgement or attribution. It includes:

    (a) copying part or all of another student's assignment;

    (b) allowing another person to write some or all of an assignment;

    (c) copying paragraphs, sentences or parts of sentences directly from texts or the internet without

    enclosing them in quotation marks or otherwise showing them to be copied - even if the source is

    acknowledged, this is still plagiarism;

    (d) using concepts or developed ideas, even if paraphrased or summarised, from another person, from

    texts or the internet without acknowledging the source;

    (e) copying graphics, architectural plans, multimedia works or other forms of intellectual property

    without appropriate acknowledgment."

    The consequences of plagiarism (depending on the seriousness of the case) range from reducing your

    mark or failing the assignment up to a formal reference to a summary inquiry:

     By signing below I certify that I contributed my share to the attached assignment.

     Student Id: Student Name: Signature:

     3029659 Peta McGrath

     Student Id: Student Name: Signature:

     3029601 Xin Janet Yu

     Student Id: Student Name: Signature:

     3029409 Jen McCormack

     Assessors Comments & Grade

Academic integrity policy, University of Canberra,

    https://guard.canberra.edu.au/policy/policy.php?pol_id=3003 Accessed 26 March 2008

    Group: Janet, Jen and Peta 1 of 15

Executive Summary ......................................................................................... 3

    Introduction ...................................................................................................... 4

    Assignment Cover Sheet ....................................................................................................... 1Main Activities of the Organisation ........................................................................ 4

    Figure 1 Alters Framework .................................................................................................. 5 Figure 2 Rich Picture .......................................................................................................... 6 Figure 3 Activity Diagram .................................................................................................... 7 Information Systems Used by RAMS ..................................................................... 8

    Figure 4 Architectural Diagram ........................................................................................... 8 The Main Roles People Play in the System .......................................................... 9

    Information System - Pre-Approval for a First Home Loan .............................. 9 Innovations That Contribute to the Success of RAMS .................................... 10

    Usability of the Interface .......................................................................................... 11

    Issues Associated with Security and Integrity of the Data ............................ 11 Conclusion .................................................................................................................. 13

    Appendix 1 ................................................................................................................... 14

    Bibliography ................................................................................................................ 15

    Group: Janet, Jen and Peta 2 of 15

    The main activities of the RAMS website are to provide home loan products and information to Executive Summary potential customers. RAMS utilises a number of different mediums to market their various home loan products. There are a number of key stakeholders within the organisation that contribute to the home loan pre-approval processes for first home buyers. RAMS provides customers with an innovative, flexible and straightforward range of products. The interface is easy to use and provides step by step instructions to explore the website. The security and integrity of information is maintained through an encryption software package.

Group: Janet, Jen and Peta 3 of 15

Introduction

    The aim of this report is to investigate an Australian organisation. The report will identify the various business processes and structures of the organisation and the sorts of information systems being used. Whilst there are a number of information systems within the RAMS organisation the focus of this report is based on the first home buyers pre-approval application.

    RAMS, which stands for Registered Australian Mortgage Securities, is home loan provider for the first home buyer, self employed, investor and people refinancing existing home loans. The company’s core aim is to provide real choice and value to meet the needs of all home loan

    customers.

    The organisation was established in 1991 and available to the public in 1995. It offers customers the option of browsing the products on the website or at a local office.

Main Activities of the Organisation

    The purpose of the RAMS home loan website is to provide potential customers with information about the RAMS home loan products. The website provides customers with the option to apply directly online or manage their existing RAMS accounts.

    The website provides customers with calculators and budget planners. The calculators are available to:

    ? provide an estimate of a customers borrowing capacity

    ? estimate the amount of each repayment and

    ? estimate stamp duty

    The budget planner enables customer to determine the affordability of a loan, based on the information determined from the calculators.

    One of the main activities in the organisation is the pre-approval of home loans lodged by first home buyers. This process can be demonstrated in System Diagrams, such as the Alters Framework Diagram (figure 1), Rich Picture (figure 2) and Activity Diagram (figure 3) . The objective of the website is to provide enough information to potential customers so they will chose RAMS as their home loan provider.

    Group: Janet, Jen and Peta 4 of 15

    Alters FrameworkCustomers Self employedFirst home buyersRAMSInvestorsHome buyers

    Products & Services?Variety of home loan products?Calculators: capacity, repayments, stamp duty and affordability?Budget Planners?Newsletters?Q&A discussions?Loan comparison tools

    Business Processors ?Customers browse site for preferred product?Customers apply online to obtain the preferred product?Customer is able to contact a consultant for more info or to apply in person. ?Home loan application process: consultancy with real estate agents and solicitors, confirmation of income, assets and liabilities etc.

    TechnologyInformation Participants?Online website?Variety of home loan ?Customer/browsers?Phone and faxproducts?Rams Financial Group?Computers?Online calculators?Westpac Banking Corp?Laptops?Personal/financial ?WA Finance Brokersdetails?Networks?Consultants?Storage and Back up?Solicitors ?Real Estate Agents

    Context (risks)Infrastructure?Security of information in online form?Internet?Making an uninformed decision about ?Branch officesa product?Software for Security?Feedback?Website design?Competition

    Figure 1 Alters Framework of the RAMS organisation

    Group: Janet, Jen and Peta 5 of 15

    RegulatorsAre staff meeting targets?(ACCC)Are staff performing?How can I make more profits?%Reserve Bank - Interest Rates

    What product is most suitable?Does the customer need more infoBusiness Should I make an appointmentManager

    Report perfomance

    How much money can be lent?Manage performing & financial positionWill the customer be able to pay?Which is the most suitable credit provider?Confirm the amount of borrowing and repaymentsDo I need more information?Apply onlineProvide confirmation of pre-approvalDirect Lending Manager

    Financial investigator

    Confirmation of pre-approvalProvide customer’s info

    Confirm infoProvide supporting &documentationPre-approval

    Search & choose the product

    How much can I borrow?Who can I borrow from?$What is my budget?Can I make the repayments?Who can help me?Credit ProviderBrowse Website

    Manage Customerwebsite1st Home loan info provided Website Developer -Glass OnionRequest infoSeek info

    Provide advice

    SolicitorGovernment

    Figure 2 Rich Picture First Home Buyers Pre-Approval Process

    Group: Janet, Jen and Peta 6 of 15

    CustomerRAMS Home loans

    Logon to website www.rams.com.au

    Researches RAMS ProductsUtilise Website Tools

    complete form for preapprovalConfirms that form is complete

    [YES] [NO]

    Conformation of informationSummary of information

    Submit finalised informationReceives finalised information

    Provides relevent documentationContacts customer & requests supporting documentation

    Receives appropriate documents

    preapproval grantedReceives notification

    preapproval denied

    Customer notified

Figure 3 Activity Diagram - First Home Buyers Pre-Approval Process

    Group: Janet, Jen and Peta 7 of 15

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The Main Roles People Play in the System

The main people involved in the RAMS home loan processors are:

    Customers are the people who have applied for a loan, have a current loan, browsers of the website and potential home loan applicants. These people will utilise online banking, support, tools and calculators, request appointments and ask questions. The tools the customer utilises are a type of decision support system (DSS). The tools provide information to the customer that will assist them in making a decision to purchase a home or not.

    Rams Representatives includes all the staff within the RAMS organisation. Some examples are the Direct Lending Manager, who is the contact for customers; they will provide advise on RAMS loan products, receive applications, check the integrity of the information, forward the applications to the financial investigators and advise the customer of the outcome.

    The Direct Lending manager utilises a management information system (MIS) to confirm with a customer the amount they can borrow, what the repayments will be and what product will be most suitable.

    Financial Investigators will work with the Direct Lending Manager. They are responsible for investigating the information provided in the customer’s applications. Examples of the work

    would be investigating income, credit history, the ability to repay the loan, savings histories and value of asset details.

    Business Manager operates the business and manages the people performing the roles listed above. They utilise the executive information systems (EIS) to obtain data about performance and financial information. This information enables the Business Manager to make high level strategic decisions for the organisation.

    Website developers from Glass Onion (http://www.glassonion.com.au/) are the people who run the website and ensure that it is still visually appealing to customer, is easy to use, and loads data information as advised by RAMS.

Information System - Pre-Approval for a First Home Loan

The main processes to obtain pre-approval of a First Home Loan are:

    ? Customer researches various products

    o Browse website

    o Utilise various tools to determine amount to be borrowed, repayments etc.

    Group: Janet, Jen and Peta 9 of 15

    o Search Frequently Asked Questions to obtain confirmation of information or

    seek further advice or speak to a Direct Lending Manger.

    ? Customer selects most suitable product

    ? Customer applies online for pre-approval

    o Provides personal information

    o Chooses product

    o Provides employment details

    o Identifies property or value of expected property

    o Provides predicted purchase price/deposit

    o Provides assets and liability information

    o Confirmation of information

    o Submission of finalised information

    ? RAMS processes the information

    o RAMS contacts the customer directly

    o RAMS requests supporting documentation

    o RAMS determines if pre-approval can be provided

    o RAMS advises the customer of the outcome

Innovations That Contribute to the Success of RAMS

RAMS key highlights offers home loan packages for first home buyers including no deposit

    loans and loans for self employed people. As RAMS advertises on their website; “It’s tough

    trying to save for a home loan deposit when you’re already paying rent. That's why we've made

    it easy for first home buyers with products and services tailored specifically to your needs, like

    our no deposit home loans”.

This home loan option is a very enticing opportunity to take for first home buyers as they qualify

    for the first home buyer’s grant which will cover the transaction costs and make it easier for

    them to obtain a home loan. This organization is a popular home loan lending business in this

    current period of time as demand for housing has increased substantially and therefore the

    housing supply has decreased, pushing prices up as people will pay higher amounts for houses.

Inflation in Australia is also higher pushing interest’s rates up as well as higher living costs such

    as groceries and the price of oil has also increased. All these factors contribute to the

    difficulties first home buyers face when trying to establish buying a first home as the living costs

    and high rents make it hard for people to save for a deposit, which banks usually will require at

    least 10% deposit.

    Group: Janet, Jen and Peta 10 of 15

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