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500000 average number of user connections to the Universitys IMAP

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500000 average number of user connections to the Universitys IMAP ...

    Computing and Information Technology [CIT]

    Annual Report for FY 2001

This annual report for FY2001, CIT’s final year, chronicles the cumulative efforts to

    provide computing and information technology support for faculty, staff, and University

    students. Fourteen years after CIT’s formation, the entire campus community now has

    access to a rich array of networking and computing resources. Members of the

    University community have come to depend upon information technology for research,

    teaching, learning, and administration.

CIT consists of the following departments:

    Academic Services supports academic uses of information technology at the University, including support of classroom and web-based instruction, language instruction, and uses

    of multi-media.

    Administrative Services provides support services for CIT (personnel, contract administration, facilities operation, and planning). The group also provides a range of

    services to the University, including Printing and Mailing, ID Card, Software Sales,

    Telecommunications, and Policy and Security.

    Budget and Finance assists the operating units within CIT with all financial issues. The group consolidates budgets, acts as the financial representative on funding issues, sets

    rates for CIT services, and ensures compliance with University rules and procedures.

    Information Systems implements and supports core administrative applications and provides information services (Network, UNIX, NT, DBA, and mainframe) to the entire

    campus.

    IT Architecture works to define and document the present and future Information Technology infrastructure at the University.

    Enterprise Services provides core middleware, e-mail, monitoring, and software and coordinates deployment of desktop computer systems for the campus community.

    Support Services provides front line support for all members of the University community. In addition, the group installs and maintains the campus networking

    infrastructure.

The detailed nature of the annual reports from each group may obscure the overall depth

    and breadth of CIT’s accomplishments during FY01. The following table illustrates

    numerically the magnitude of the cumulative efforts of the organization. The

    immediately following pages highlight the most significant accomplishments during the

    year under review.

    - 1 -

    CIT, by the numbers

32,000,000,000,000 Bytes of information backed up over the network for 7,000 users

    5,000,000,000,000 Bytes of disk space on CIT’s 80 central systems

    21,044,700 Copies made under the oversight of the Copier Center

    6,546,485 Hits on the Help Desk web site from nearly 27,000 unique IP addresses

    500,000 Average number of daily user e-mail connections to the University’s IMAP

    server 500,000 Yearly logins on Windows machines in Campus Computer clusters

    110,000 Average number of daily Webmail connections

    17,000 Distinct network hosts on campus

    8,000 IMAP e-mail accounts

    5,275 ID Cards processed

    5,000 Peak daily e-mail load of simultaneous connections

    4,800 Changes to telephone service or equipment

    4755 Campus events supported by Media Services

    4,635 Subscribers to Dormnet

    2,436 Requests in the Dorms for assistance from 32 students working as Residential

    Computing Consultants (RCCs)

2,000 DeSC computers upgraded

    1,785 New voice mailboxes

    1,680 Users of the dial-in remote access service

    1,600 Lists hosted by Princeton

    1,538 Staff who enrolled in a CIT course

    1,500 Simultaneous users of Streaming Media

    1,086 Video connections installed by Hardware Support

    1,000 Daily users of the OnTime Calendar

    833 Computer systems ordered by students in the Student Computer Initiative 776 Course websites

    629 Staff from 105 departments participated in DeSC training

    400 Campus printers supported by CIT

    172 Training classes offered to administrative staff

    151 Number of UNIX and Windows systems monitored by the Tivoli Enterprise

    Console

     96 Blackboard orientation visits by Graduate Students to faculty offices

    37 37 Computer Clusters containing a total of 231 Windows machines, 59

    Macintoshes, 56 UNIX workstations, more than 100 network drops, and 34

    printers.

13 Administrative departments and 20 staff are participating in the new

    Distributed Computing Support Program

1 New Vice President for Information Technology

    - 2 -

Highlights of the Year

New Administrative Systems

CIT implemented a new Human Resource Management System that integrates the

    Human Resources, Benefits, and Payroll systems using PeopleSoft. This client/server

    system replaces Tesseract, the University's former centralized mainframe system.

The new PeopleSoft system improves data integrity and data control because it shares

    information among all central offices. For the first time, departmental managers are able to view critical job information online about all the employees in their departments. The system also provides new and improved ways to communicate changes to all authorized

    parties via automated workflow.

    Time Collection

Time Collection is a web application that serves as a front end to the PeopleSoft Human

    Resources Management System. Time Collection enables the collection and approval of

    time for biweekly, casual and student employees for both main campus and the Princeton

    Plasma Physics Lab. Time Collection includes all the business rules regarding

    pay,making the process of collecting and approving time both more efficient and accurate. Distributed Media Centers

During FY01, CIT increased the number of locations from which students can gain high

    speed access to a centrally situated video server. The Graduate College, Lower Madison

    Hall, McCosh B59, Frist Campus Center, and the LRC were added to Forbes and Wilson.

    Several classrooms in McCosh and all of the classrooms in Frist were also connected to

    the server. In the fall semester, in addition to language classes, 11 courses (788 students) accessed 45 films on the server. In the spring 85 additional films were digitized for 11

    courses.

Course Web Sites

In August, 2000, the Provost’s Office funded an initiative with the aim of creating a web

    site for every University course. CIT’s Academic Services created skeleton web sites for

    every course. During the year, graduate students visited 96 faculty offices to provide

    assistance in improving the web sites. The number of course web sites grew from 673 in

    FY00 to 776 in FY01.

Email

    The installation of additional e-mail servers improved overall reliability of campus e-mail. The campus community connects to IMAP, POP, and webmail services nearly 13,000

    times daily.

    - 3 -

Dormnet

On the recommendation of the Priorities Committee to eliminate the direct, separate,

    charge for student Dormnet access, the University combined the Dormnet fee with the

    general housing fee for all undergraduates and most graduate students living in Dormnet-

    capable housing. The action takes the campus much further forward toward a ubiquitous

    computing environment. During FY01, Dormnet was extended to Lawrence Apartments

    and the Grad College Annex. Dormnet subscriptions rose 2.3% from FY00, totaling

    4,598 members (4,246 undergraduates, 352 graduate students). The University agreed

    that all new student living spaces (including those for Graduate students) will be data

    capable.

    ID Card Project

During FY01, the University evaluated the current and future uses of the campus ID card.

    A report proposes an expanded Campus Card Office to handle data administration for all

    card uses. Beginning next year, students should be able to use their ID card as a debit

    card on campus and with participating local vendors.

Funding network infrastructure

During FY01, the Provost established a building wiring upgrade project funded jointly by

    CIT and the University. The funding will extend the campus’s fiber optic infrastructure

    from the backbone to the desktop and permit CIT to provide the campus with networking

    speeds in excess of 10MB. During FY01, CIT began to wire selected buildings and to

    provide high-speed access as far as funds would permit. New procedures with Facilities

    now ensure that planned renovations include an upgrade to the building wiring.

Towards the Future

The new Vice President for Information Technology, Betty Leydon, has established a

    new organization, the Office of Information Technology [OIT] that joins the existing

    groups within the former CIT with two new additional groups.

Partnership 2000 [P2K] brings improvement and innovation to administrative processes

    through the replacement of all of the University’s administrative systems with client-

    server systems.

The Educational Technologies Center [ETC] develops and supports technology

    applications in support of teaching and learning. The ETC also develops courseware for

    alumni lifelong learning and enrichment.

    - 4 -

The mission of OIT will be to enable the effective use of information technology in

    support of the University. In pursuit of this mission, OIT’s goals are to

? Deliver information technology products and services that meet the needs of the

    University community and achieve the highest levels of customer satisfaction.

? Support the use and development of information technology to enable innovation

    in teaching, learning, research, and scholarship.

? Provide leadership in planning for the effective use of technology.

? Provide a robust, reliable, and secure information technology infrastructure.

? Attract, develop, and retain quality information technology professionals.

? Enable communication and collaboration among information technology

    professionals and users of information technology at the University.

    - 5 -

Academic Services

Academic Services supports Academic uses of Information Technology on campus,

    principally in the form of instructional technology (IS). During FY01, Academic

    Service’s second full year, AS shared this mission with the Educational Technologies

    group [ETC]. ETC focused on supporting faculty who are developing relatively

    sophisticated web-based instructional technology applications. AS focused on baseline IS support for faculty (media services, courseware) as well as support of student and staff use of IS.

Academic Services contains four groups:

    ? Academic Technology Services (the PLACE)

    ? Academic Applications

    ? Language Resource Center

    ? Media Services

During FY01, there was steady growth in the services supported by Academic Services,

    particularly courseware services and media services. There were also some new

    initiatives in the area of IS training and support for research computing, but these were limited. With new leadership in place, AS hopes that a number of new initiatives, both in research computing support, and in classroom use of video, will come to fruition, against a backdrop of ever-more robust and reliable courseware, language and media support.

Academic Technology Services (ATS)

Academic Technology Services aims to enhance the educational experience of Princeton

    undergraduates and graduate students by encouraging the use of, and supporting, digital

    instructional technologies.

    ? ATS operates a fully equipped New Media Lab that offers walk-in equipment

    access and advice to Princeton students, faculty, and staff seeking to integrate

    digital media into their work;

    ? ATS selects and supports general courseware tools;

    ? ATS offers non-credit lectures, workshops, and seminars in new media and IT;

    ? In coordination with other campus groups, ATS undertakes selected IT

    development projects.

During FY01, use of the Blackboard courseware tool grew dramatically. A new

    instructional technology training series witnessed modest success, principally among staff and students.

    - 6 -

    Blackboard

The Provost decided in August, 2000 to have AS create a skeleton Blackboard course

    web site for every Princeton course. To assist this effort, a faculty outreach program involving graduate students involved 96 in-office Blackboard orientation visits totaling 174 hours.

    As a result, the number of course websites grew to 776, an increase of 78.4% over FY00. 87% (673) of these websites used Blackboard.

    During FY01, ATS staff provided special Blackboard training and orientation sessions to the following Princeton students, faculty and staff:

    ? Help Desk demo

    ? New facilitators (fall and spring)

    ? SCADs

    ? Politics academic departmental staff

    ? WWS academic departmental staff

    ? History academic departmental staff

    ? ELE academic departmental staff

    ? EAS Studies academic departmental staff

    ? Office of Population Research

    ? History faculty demo

    ? Library Staff (originally 2 sessions; 4 more added by popular demand!)

    ? Molecular Biology academic departmental staff

    ? WWS301-POL308_S2001 student drop box demo (300+ lecture course)

    ? WWS301-POL308_S2001 instructor drop box demo

    ? WWS JCI faculty demo

    ? WWS JCI student demo

    During FY01, ATS staff responded to 511 phone calls to the Blackboard hotline. Staff actively maintained the Blackboard knowledge base in order to assist Help Desk

    consultants in responding to questions. ATS staff spent many hours beta-testing the new Blackboard version 5.5.

    Course Support

During FY01, ATS staff contributed to the following courses and courseware

    development efforts:

Online Music Reserves Pilot: AS staff have worked with the Library and ETC on this

    project. ATS defined and documented the process by which audio tracks are located on Library CDs, converted into RealMedia format, and moved to the NT streaming media

    server machine operated by CIT Web Services. Courses served include FRS159w,

    MUS103, MUS106, MUS204, MUS209, and POR101.

    - 7 -

    Online Foreign Language Poetry follow-up projects: These course tools use synchronized text/audio presented over the web using Flash. Staff developed the

    prototype for Classics Language Instruction Project (CLIP):

    http://www.princeton.edu/~clip. Prof Wildberg took over project production and

    completed it on his own.

Professor Coffin served as content provider for Online Arabic Poetry.

    http://www.princeton.edu/~arabic/poetry and for the Musical Tour of the Arab World: http://www.princeton.edu/~arabic/music. ATS staff built the modules.

    VIS315 class based in ATS New Media Lab: As in previous terms, this course had regular meetings in the lab. ATS hourly employees actively participated in the training of

    VIS315 students in Photoshop, Illustrator, Freehand, and Flash.

    Web authoring training for Princeton classes: At the request of the professor in charge of the following courses, ATS staff and hourly employees held special “Intro to the Web”

    sessions:

POL230 (F2000). Professor Tucker

    CHM333 (S2001). Professor Spiro

    CEE393 (S2001). Professor Peters

    ENG574 (S2001). Professor Hayles

CHM202 online lectures: ATS and ETC staff collaborated to produce web-based

    streaming lectures for CHM202.

MUS105 Practica Musica: Working with CIT’s Clusters group, ATS provided file-

    hosting services for Practica Musica software and student projects for Professor Koonce.

Project Eclips: Supporting Professor Dworkin’s effort to digitize small publications, ATS

    student workers scanned these materials and delivered the digital media to ETC.

    New Media Lab consulting and equipment access

    AS’s New Media Lab offers year round walk-in consulting and equipment. Members of the University community with questions about new media and instructional technologies

    come to ask questions, to use equipment not generally available such as slide scanners or

    digital video, and to get help in assembling courses. Overall, faculty and student walk-in

    visits declined by approximately 3% from FY00 (see separate graphic, below) but visits

    by University staff increased by more than 50%.

During FY01, a new ID-card-based guest register captured lab usage as well as counting

    visitors. The top four usages were: video capture/editing (26%), flatbed scanning (23%),

    non-Blackboard web design advice (20%), and slide scanning (13%). As in prior years,

    - 8 -

ATS staff continue to provide hardware and software support for the Language Resource

    Center [LRC] and to a number of clusters dedicated to high-bandwidth video applications.

ATS Education Series

During Spring, 2001, ATS offered eleven non-credit mini-courses on topics related to

    new media and instructional technology. The courses were particularly well attended by

    Princeton employees. The titles of these courses were as follows:

    ? Intro to digital images

    ? Pixels v. vectors

    ? Intro to Photoshop

    ? Intro to Freehand and Illustrator

    ? Intro to Blackboard CourseInfo

    ? Enhance your course with CourseInfo's online assessments

    ? How to have a successful CourseInfo site

    ? Using Blackboard CourseInfo's communication tools

    ? Intro to web publishing at Princeton

    ? Finding things on the web

    ? Final Cut Pro / Media Cleaner 5

    ATS New Media Lab Walk-in Visits, by customer type

    - 9 -

Princeton University Course Websites, by term

- 10 -

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