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Directions and Definitions

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Directions and Definitions ...

    Please Keep This Sheet Attached to the Questionnaire

     Indicate any changes to name and address below.

    Please make a photocopy of

    your completed question-

    naire

    for your records

    10633 Graphic Communications Industry

    Survey Forms Online Return by:

    at

    www.msec.org Friday, October 17, 2008

    Surveys

    UNDERSTANDING OF CONFIDENTIALITY

    This survey questionnaire should be completed with the understanding that:

    ? Organization identity and compensation or benefit information will remain confidential and will not be released

    without advanced approval by the organization.

    ? The contents and the resulting survey report will not be used in collective bargaining sessions or in grievance

    proceedings by either MSEC or the organization.

    ? The resulting survey will be used solely to assist in guiding the effective management of compensation or bene-

    fit programs.

    1799 Pennsylvania Street ? P.O. Box 539

    Denver, Colorado 80201-0539

    303 839 5177 (main) ? 303 861 0135 (fax)

    surveys@msec.org (email)

    TABLE OF CONTENTS

General Information Questionnaire Job Code Page Pressroom Sheetfed (continued) ............................ 12 - 13 Sales Personnel Information Questionnaire 507 4 Color 29" and Smaller - Press Operator Inside Sales Representative 510 4 Color 30" and Larger - Press Operator Outside Sales Representative 511 4 Color 30" and Larger - 2nd Press Operator

    513 5 Color 29" and Smaller - Press Operator Job Code Page

    514 5 Color 29" and Smaller - 2nd Press Operator Office ....................................................................... 10 - 11

    101 Receptionist 516 5 Color 30" and Larger - Press Operator 102 General Secretary 517 5 Color 30" and Larger - 2nd Press Operator 103 Customer Service Representative 519 6 Color 30" and Larger - Press Operator 104 Customer Service Manager 520 6 Color 30" and Larger - 2nd Press Operator 114 Counter Person 522 Pressroom Working Supervisor/Foreman 112 Sales/Marketing Manager 523 Pressroom Manager 105 Estimator Pressroom - Non-Heat Set Web ................................ 13 106 Estimating Manager 525 Lead Press Operator - Non-Heat Set 107 Billing Clerk 526 Second Press Operator - Non-Heat Set 108 Bookkeeper (Accounting Clerk) 527 Feeder/Helper - Non-Heat Set (includes roll tenders 113 General Accountant and joggers) 109 Controller Pressroom - Heat Set Web ........................................ 13 110 Office Manager 533 Lead Press Operator Heat Set 111 Purchasing Agent 534 Second Press Operator - Heat Set 116 Chief Operating Officer/General Manager 535 Feeder/Helper - Heat Set (includes roll tenders and 239 Web Designer and Administrator joggers) 843 MIS Manager (IT Specialist) Pressroom - Letter Press .......................................... 13 886 Human Resource Manager 529 Foil Stamping/Embossing Press Operator 117 Credit Manager Bindery ..................................................................... 13 14

    601 Hand Bindery Worker Production ............................................................... 11

    201 Scheduler 602 Small Machine Operator 202 Plant Manager 603 Folder Operator - 17" X 22" or Larger 203 Production Manager 604 Paper Cutter

    605 Stitcher Trimmer Operator Electronic Pre Press ................................................ 11 - 12

    304 Graphic Designer 615 Perfect Binder 406 Color Scanner Operator 616 Bindery Combo Person 306 Pre Flight Technician 606 Bindery Working Supervisor/Foreman 413 Digital Stripper I Mac/PC Operator 607 Bindery Manager 307 Digital Stripper II Mac/PC Operator 609 Truck Driver 308 Imagesetter/Digital Proofer/CTP Technician 610 Shipping and Receiving/Stock Handler 311 Combination Person 611 Shipping/Receiving Manager Mechanical Pre Press .............................................. 12 Mailing Operations / Fulfillment .............................. 14 402 Stripper 612 Mail Handler 403 Stripper, Process 613 Inserter Operator 414 Platemaker 614 Inkjet Operator 405 Combo Camera/Stripper/Platemaker 617 Fulfillment/Distribution Services Manager 410 Pre Press Supervisor/Foreman/Manager 618 Fulfillment/Distribution Services Worker High Speed Copy Operations .................................. 12 Maintenance.............................................................. 14 416 High Speed Digital Photocopy Operator 701 Maintenance Person (Building) 418 Digital Press Operator - Color 702 Maintenance Person (Equipment) 417 High Speed/Digital Printing Supervisor 703 Maintenance Manager/Plant Engineer Pressroom Sheetfed ................................................. 12 - 13 501 Single Color 11" X 17" - Press Operator * Indicates new job to this year’s survey. 532 2 Color 11" X 17" - Press Operator ** Indicates a change in Job Description/Job Title 502 Single Color 29" and Smaller - Press Operator 504 2 Color 29" and Smaller - Press Operator 505 2 Color 30" and Larger - Press Operator 506 2 Color 30" and Larger - Feeder/Helper

    MSEC Graphic Communications Industry 2008

    Directions and Definitions

Please familiarize yourself with all instructions before filling out the questionnaire. Please refer to the example be-

    low as you review the directions. No organization’s structure or job descriptions will match exactly the jobs outlined in this survey. It is critical that participating organizations match their jobs as closely as possible. Our objective is

    to provide survey results that accurately reflect competitive pay levels for jobs involving work of a similar nature

    and performed at a similar skill level.

    ? Press Sizes: If scales differ on press sizes (i.e. ? Use Data Closest To, But Not Later Than

    38" - 41"), report the highest rate paid. September 13, 2008.

? Review Job Descriptions. Do not merely match ? Actual Rates -- Report the number of employees

    job titles. It is the content of the job that deter-receiving each actual rate. Do not report aver-

    mines a good match. ages.

     ? Exclude:

    - rates for unique situations, such as demotion or ? Report Only Employees Who Spend 80% Or

    accommodation, where an incumbent is paid More Of Their Time In The Described Func-

    more/less than you would normally pay for the tion.

    position

    - part-time employees (employees working few-? Do Not Report The Same Employee In More er than 35 hours per week) Than One Job - shift premiums, overtime premiums and lead differentials ? Do Not Try To Force Match Every Employee. - overtime premiums It is not necessary that you report all your em-- lead differentials, and ployees, nor is it necessary that you report for - temporary and seasonal employees. every job in the survey. ? Include: ? Report Only Full-Time Employees (employees - additional compensation granted in equal working at least 35 hours per week). If work amounts to all employees in a job (e.g., cost-schedule is less than a 40-hour workweek, adjust of-living accumulations). the base rates to reflect a 40-hour workweek (i.e.

    those working 3-day 12 1/2 hour shifts, etc.).

? Make copies of the rate sheet BEFORE filling in job matches and salary information. If you have any questions regarding filling out the rate sheets, please call the Surveys Department.

    Any questions about a job match or filling out this questionnaire should be directed to the

    MSEC Surveys Department at (303) 839-5177. Please return by Friday, October 17, 2008 MSEC Graphic Communications Industry 2008

    GENERAL INFORMATION QUESTIONNAIRE 1.0

    Full Name of Organization:

    Name of Person Completing Questionnaire:

    Street Address and Zip Code (if different than on cover):

    Phone Number: Fax Number: E-mail:

    ? Please check here if you would like your information included in the PIA National Survey: _________

    ? Operation Type:

    Design Studio _____ Service Bureau _____ Commercial Printer ____ In- House ____

    Quick Print/Small Commercial Printer _____ Binder/Finisher _____

    Mailing House ____ Digital Printer _____ Other _____

2.0 Total current employment size: Number of Full Time Employees __________

    Number of Part-Time Employees __________

    Total Number of Employees __________

3.0 What is the total percentage increase in pay (including merit, general, longevity, cost-of-living, etc.) that

    the average or typical employee received during 2007 and 2008 and is projected to receive during 2009 for

    each of the following categories:

     % Increase % Increase % Increase

    Category for 2007 for 2008 for 2009

    Exempt Employees* _________% _________% _________%

    Non-Exempt Employees** _________% _________% _________%

    *Employees who are not paid overtime because they are classified as Executive, Administrative or Professional under

    the Fair Labor Standards Act.

    **Employees who are eligible for overtime and minimum wage payment as specified in the Fair Labor Standards Act.

    These employees can be both hourly and salaried.

4.0 What is the amount of premium paid for:

     Hourly Supervisors

     Second Shift: $________ or ______% $________ or ______%

     Third Shift: $________ or ______% $________ or ______%

5.0 What is your starting salary for the most inexperienced, entry level, personnel?

     Office __________/hr Job Title: ____________________________________________

     Production __________/hr Job Title:____________________________________________

6.0 Are you implementing environmentally friendly processes and procedures? ____ Yes ____ No

    7.0 Have you researched all avenues for recycling? ____ Yes ____ No

    8.0 Have you implemented pollution prevention strategies? ____ Yes ____ No

MSEC Graphic Communications Industry 2008

    GENERAL INFORMATION QUESTIONNAIRE (continued)

Position Questions

    9.00 If you match MIS Manager (job code 843), how many employees are in the MIS department? __________

    10.00 If you match Human Resources Manager (job code 886), how many employees are in the Human Resources

    department? __________

    11.00 If you match Credit Manager (job code 117), how many employees are in the Credit department? __________

Benefit Questions

    12.00 Does your company pay 100% of the premium for 15.00 Indicate the frequency of reviews for plant

    medical insurance for the employee? employees:

     1.0 _____ Once a year No Medical Insurance .5__________

     2.0 _____ Twice a year Exempt 1.0______Yes 2.0 _______No

     Non-Exempt 3.0______Yes 4.0 _______No 3.0 _____ Quarterly

     4.0 _____ No set period If not, specify the % the company pays: 16.00 Do you have a: (Please check those that apply) Exempt: ______________________% 1.0 _____ Drug testing policy for new employees Non-Exempt ___________________% 2.0 _____ Written Personnel Policy 13.00 Does your company pay 100% of the premium for family (employee plus spouse and children) 3.0 _____ Employee Handbook coverage? 4.0 _____ Written job descriptions No Family Insurance .5__________

     5.0 _____ None of the above Exempt 1.0______Yes 2.0 _______No

     Non-Exempt 3.0______Yes 4.0 _______No 17.00 Do you have a probationary period?

     1.0 _____ Yes 2.0 _____ No If not, specify the % the company pays:

     If so, how many days? _________ days Exempt: ______________________%

    18.00 Do you have a non-smoking policy? Non-Exempt ___________________%

     1.0 _____ Yes 2.0 _____ No 14.00 Indicate the frequency of wage increases:

     Exempt: Non-Exempt: 19.00 Do you have a non standard workweek (i.e. work 1.0 ___ Once a year 5.0 ___ Once a year less than 5 days/40 hours)? 1.0 ______ No 2.0 ___ Twice a year 6.0 ___ Twice a year 2.0 ______ Yes, compensation is based on a 3.0 ___ Quarterly 7.0 ___ Quarterly 40-hour workweek 3.0 ______ Yes, compensation is based on 4.0 ___ No set period 8.0 ___No set period hours worked

MSEC Graphic Communications Industry 2008

    GENERAL INFORMATION QUESTIONNAIRE (continued)

20.00 Number of paid holidays per employee?

     No paid holidays .5__________

     Specify number of days 1.0_________

    21.00 Maximum number of 100% paid sick leave days available to an employee after the first year of service (without

    accumulation)? (Exclude Short and Long Term Disability.)

     No paid sick leave .5__________

     Specify number of days/year 1.0_________

22.00 Do you grant paid vacation as an employee benefit?

     No paid vacation .5__________

     If you have paid vacation, please complete the following:

     1 week after ________ years of service 1.0______

     2 weeks after ________ years of service 2.0______

     3 weeks after ________ years of service 3.0______

     4 weeks after ________ years of service 4.0______

MSEC Graphic Communications Industry 2008

    SALES PERSONNEL INFORMATION QUESTIONNAIRE

1.0 How many Inside sales representatives does your company currently have?

     Full-Time __________ Part-Time __________

    2.0 How many Outside sales representatives does your company currently have?

     Full-Time __________ Part-Time __________

    3.0 If you offer a draw to your employees, what is the maximum $ amount per week?

    4.0 What would you estimate the average dollar value of a print order to be in your company?

     (to the nearest $100): $

    5.0 What percentage of quotes become actual print orders in your company?

     (to the nearest 5%): %

    6.0 What percentage (to the nearest 5%) of your sales representatives’ time is spent on?:

     % Existing accounts % Development of new accounts

    7.0 Please indicate the number of full-time sales representatives compensated under each of the following formulas

    (Complete all that apply):

     __ Straight salary only Commission only

     __ Draw against commission Commission plus bonus

     __ Salary plus commission Salary plus bonus

     __ Salary plus commission plus bonus

    WAGE INFORMATION FOR SALES REPRESENTATIVES INSIDE SALES REPRESENTATIVE OUTSIDE SALES REPRESENTATIVE Your Job Title __________________________________ Your Job Title ___________________________________

    Rates Reported Are:Rates Reported Are: Hourly Weekly Hourly Weekly

    Bi-Weekly Semi-Monthly Monthly Annual Bi-Weekly Semi-Monthly Monthly Annual

    Position Currently Vacant Position Currently Vacant Please provide the individual rate of pay and commission and bonus for Please provide the individual rate of pay and commission and bonus for each Inside Sales Representative. If you need more room, please use an each Outside Sales Representative. If you need more room, please use an extra sheet. extra sheet.

    Years Commission Years Commission Base No. of Bonus Paid Base No. of Bonus Paid in paid in paid Salary Empls 9/07-8/08 Salary Empls 9/07-8/08 Position 9/07-8/08 Position 9/07-8/08

Basic Workweek:__________Hours Basic Workweek:__________Hours

    MSEC Graphic Communications Industry 2008

    SALES PERSONNEL INFORMATION QUESTIONNAIRE (continued)

    8.0 Indicate the primary formula used by your company to compensate inexperienced or trainee sales representatives

    (Mark one):

    1.0 Straight salary only

    2.0 Commission only

    3.0 Draw against commission

    4.0 Salary plus commission

    5.0 Commission plus bonus

    6.0 Salary plus bonus

    7.0 Salary plus commission plus bonus

    9.0 Indicate the primary formula used by your company to compensate newly hired experienced sales representatives

    (Mark one):

    1.0 Straight salary only

    2.0 Commission only

    3.0 Draw against commission

    4.0 Salary plus commission

    5.0 Commission plus bonus

    6.0 Salary plus bonus

    7.0 Salary plus commission plus bonus

    10.0 What are your company’s primary sources for obtaining new sales representatives? (Mark all that apply):

     1.0 ___ Select employees from within the company

     2.0 ___ New graduates from educational institutions

     3.0 ___ Experienced sales representatives from other industries

     4.0 ___ Experienced sales representatives from the graphic arts industry

     5.0 ___ Agencies/Referral Services

     6.0 ___ Other, please specify: 11.0 Upon hiring, does your company require that sales representatives sign a non-compete/non-disclosure agreement?

    (Mark one):

     1.0 ___ Yes

     2.0 ___ No

    12.0 Upon hiring, does your company require that sales representatives sign an employment contract other than a non-

    compete/non-disclosure agreement? (Mark one):

     1.0 ___ Yes

     2.0 ___ No

    13.0 At what point do sales representatives actually receive commission dollars? (Mark one):

     1.0 ___ Not applicable, our sales representatives’ compensation is not based on any commission formula

     2.0 ___ When the job is sold

     3.0 ___ When the job is billed

     4.0 ___ Quarterly

     5.0 ___ When the job is in production

     6.0 ___ When the job is paid for

     7.0 ___ Other, please specify: MSEC Graphic Communications Industry 2008

    SALES PERSONNEL INFORMATION QUESTIONNAIRE (continued)

    14.0 Are sales representatives assessed a penalty for? (Mark all that apply):

     1.0 ___ Never assessed a penalty

     2.0 ___ Late payment by customer

     3.0 ___ Nonpayment by customer

     4.0 ___ Dispute with customer

     5.0 ___ Loss or rework caused by carelessness or incorrect information on the part of the salesperson

     6.0 ___ Other, please specify:

    15.0 On what basis does your company pay commissions? (Mark one):

     1.0 ___ Not applicable, our sales representatives’ compensation is not based on any commission formula

     2.0 ___ Gross sales: what percentage do you pay? _________%

     3.0 ___ Value added sales: what percentage do you pay? __________%

     4.0 ___ Other, please specify:

    16.0 Do you have a person hired specifically for prospecting or account development? (Mark one):

     1.0 ___ Yes

     2.0 ___ No

    17.0 Do you give additional compensation for new versus existing accounts? (Mark one):

     1.0 ___ Yes (Specify) _______________________

     2.0 ___ No

    18.0 Does your company pay any expenses for sales representatives? (Mark one):

     1.0 ___ Yes

     2.0 ___ No

    19.0 If your company does pay expenses for sales representatives, check off all types of expenses your company pays:

     (Mark and complete all that apply)

     1.0 ____ Pager

     2.0 ____ Meals with customers

     3.0 ____ Gifts to customers

     4.0 ____ Laptop

     5.0 ____ Cell Phone

     6.0 ____ PDA’s (Digital Assistants)

     7.0 ____ Use of company credit card(s)

     8.0 ____ Lodging expenses while on company business

     9.0 ____ Fax/modem

     10.0 ___ Use of company vehicle

     11.0 ___ Sporting/social events with customers

     12.0 ___ Car allowance for use of rep’s own vehicle. Specify allowance/month $_______/month

     13.0 ___ Mileage reimbursement for use of representative's own vehicle

     Specify reimbursement per mile? $____________ /mile

     14.0 ___ Cell phone/expense reimbursement/allowance

     If so, what is the average per month? $____________ /month

     If there is a maximum allowance, how much per month? $_____________/month

     15.0 ___ Reimbursement or equipment provided for a home office

     16.0 ___ Other, please specify: ___________________________________________________________

    MSEC Graphic Communications Industry 2008

    106 Estimating Manager

    Reviews all incoming estimates and plans jobs once they

    have been sold. Also provides any necessary comments and

    resolutions to potential problems. Provides a means of com-101 Receptionist munication between Estimating - Sales and Estimating - Cus-Operates a single or multiple position telephone switchboard. tomer Service. Reports to the President. Primary duty will be answering telephones as well as screen-Work Space: ing visitors.

    Work Space:

    107 Billing Clerk

    Clerical individual who manually or through data processing 102 General Secretary equipment compiles all job cost information and presents it Performs complete secretarial jobs for executives or manag-for review by management. ers. Does work of confidential nature and relieves principal Work Space: of any detail work. If this individual spends more than 50%

    of their time in customer contact or order entry, they should

    be treated as a customer service rep. 108 Bookkeeper (Accounting Clerk) Work Space: Any clerical individual who is responsible for a specific ac-

    counting function, e.g., accounts payable, payroll, accounts

    receivable, etc. In smaller shops this person may perform all 103 Customer Service Representative of the above duties but is not responsible for creating a finan-Acts as coordinator between the customer, salesman and pro-cial statement. duction personnel. Duties will include order entry as well as Work Space: job tracking (not scheduling). May also be called Account

    Manager.

    Work Space: 113 General Accountant

    Responsible for general ledger and financial compilation.

    Work Space: 104 Customer Service Manager

    Serves as liaison between sales and production functions.

    May supervise personnel. Overall responsibility for timely 109 Controller order entry, accurate job ticket information and scheduling. Under the direction of the President of the company and has Reports to the plant manager. complete responsibility for all accounting and financial activ-Work Space: ities.

    Work Space: 114 Counter Person

    Takes and enters orders for walk-in customers. May do short 110 Office Manager copy jobs. May do some estimating. Individual whose primary responsibility is to coordinate all Work Space: of the office/administrative functions. This person will nor-

    mally have hire/fire capabilities and report directly to senior

    management. In smaller shops, this person may also perform 112 Sales/Marketing Manager other duties of a secretarial or accounting nature. Implements company sales and marketing plans and super-Work Space: vises sales representatives.

    INCLUDE TOTAL AVERAGE ANNUAL

    COMPENSATION (INCLUDING COMMISSION). 111 Purchasing Agent Work Space: Responsible for the purchase of paper, film, plates, office

    supplies and the miscellaneous needs through the purchase

    order system. Also responsible for the handling of mainten-105 Estimator ance and repairs to the equipment/building. Reports to the The person responsible for all estimates as well as developing Customer Service Manager. estimating rates and standards. May also be responsible for Work Space: scheduling and ordering special materials and buy outs.

    Work Space:

    Page 10 2008 Graphic Communications Industry

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