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Information Services Strategy

By Dean Shaw,2014-12-25 15:15
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Information Services Strategy

    UNIVERSITY OF WASHINGTON

    DRAFT

    INFORMATION SERVICES

    STRATEGY

    APPENDICES

    WORKING DRAFT 2/4/02

    TABLE OF CONTENTS Appendix I. Implementation Activities ......................................... 7 A. User ........................................................................................................................................................................... 8

    User-Centered Design and Accessibility .............................................................................................. 8 B. Web ......................................................................................................................................................................... 10 C. Authenticate ........................................................................................................................................................... 11 D. Authorize ............................................................................................................................................................... 12 E. Personalize ............................................................................................................................................................. 13 F. Services and Content ............................................................................................................................................ 14 1. Communication Tools ......................................................................................................................................... 15 2. Information Resources ........................................................................................................................................ 16

    a) Knowledge .......................................................................................................................................... 16

    Enriching Learning .......................................................................................................................... 16

    Future Challenges ............................................................................................................................. 17

    b) Management ...................................................................................................................................... 18 3. Transaction Services .............................................................................................................................................. 19

    a) People ................................................................................................................................................ 20

    b) Money ................................................................................................................................................ 21

    c) Facilities ............................................................................................................................................. 22

    d) Teaching and Learning ...................................................................................................................... 23

    e) Research and Scholarship .................................................................................................................... 24

    f) Health Care ....................................................................................................................................... 25 G. Architecture and Infrastructure ......................................................................................................................... 26 1. Computing .............................................................................................................................................................. 26 2. Networking and Wireplant ................................................................................................................................... 28

    Cable Infrastructure Replacement ...................................................................................................... 28

    Campus Network Backbone Upgrades ............................................................................................. 29

    Internet Upgrades Needed ................................................................................................................. 29

    Wireless Technology .......................................................................................................................... 29 Appendix II. Project Descriptions of Implementation Activities31

    Implementation Activities Tables ............................................................................................................ 31 A. User Views ............................................................................................................................................................. 35 B. Web Activities........................................................................................................................................................ 36

    EVP Web Page Architecture Project Charter ........................................................................ 36

    Accessible Web Design .......................................................................................................... 37 C. Authenticate Activities ........................................................................................................................................ 38

    No clear-text passwords (Secure Services) ............................................................................ 38

    Dept. services with UW NetID software, (Web Authentication Services for UW

    Departments) ..................................................................................................................... 39

    Get UW NetID ........................................................................................................................ 40

    Password Protection Software (Secure Services) .................................................................. 41

    Cross Institutional AuthenticationShibboleth ..................................................................... 42 D. Authorize Activities ............................................................................................................................................ 44

    Person Registry ...................................................................................................................... 44

    Integrated Authorization ProjectASTRA (Access to Systems, Tools, Resources, and

    Applications) ..................................................................................................................... 45

    Group Registry (LDAP Authorization) .................................................................................. 46

    Workflow Management .......................................................................................................... 47

    Integrated Audit Database ..................................................................................................... 48 E. Personalize Activities .......................................................................................................................................... 50

    Additional User Views and Content ....................................................................................... 50

    MyWork .................................................................................................................................. 51

    Interface improvements .......................................................................................................... 52 F. Services and Content, Communications Tools Activities ............................................................................. 54

    WebPine ................................................................................................................................. 54

    Personal Calendar ................................................................................................................. 55

    UW Online Technology News (OnTechNews) ....................................................................... 55

    Community Building Tools .................................................................................................... 56

    Personal Calendar (Events System) ...................................................................................... 58

    Affiliate Email ........................................................................................................................ 59

    Alumni Directory Services ..................................................................................................... 60

    Alumni Career Connections ................................................................................................... 61

    Import/Export External Calendar Information ...................................................................... 62

    Integrated Personal Calendar and Events ............................................................................. 63 G. Services and Content, Information ResourcesKnowledge Activities .................................................... 65

    Digital Media Asset Management System .............................................................................. 65 H. Services and Content, Information ResourcesManagement Activities .................................................. 67

    University Strategic Analysis Group (USAG) ........................................................................ 67

    Data Warehousing Initiative: Human Resources, Student, and Financial ........................... 68

    Data Warehousing Initiative: Grant & Contract and Alumni Development ......................... 69 I. Transaction ServicesPeople Activities ........................................................................................................... 72

    Employee Self-Services (ESS) Update ................................................................................... 72

    Online Personnel Actions ...................................................................................................... 73

    Medical Center HR System Enhancement .............................................................................. 74

    Managed Kiosk ...................................................................................................................... 76

    Online Work Leave Record .................................................................................................... 77

    Integrated recruiting/hiring ................................................................................................... 78 J. Transaction ServicesMoney Activities ........................................................................................................... 80

    UW Web Credit Card Project ................................................................................................ 80

    E-Procurement Project .......................................................................................................... 81

    Grant and Contract Initiative: Grant & Contract Protocol Development ............................ 83

    Travel System ......................................................................................................................... 85

    University Budgeting System ................................................................................................. 86

    Grant & Contract Accounts Receivable System ..................................................................... 87 K. Transaction ServicesFacilities Activities ...................................................................................................... 89 L. Transaction ServicesTeaching and Learning Activities ............................................................................. 90

    MyClass ................................................................................................................................. 90

    Student Personal Services ...................................................................................................... 91

    Catalyst SimpleSite Tool ........................................................................................................ 93

    Undergraduate Admissions .................................................................................................... 94

    Educational Outreach Systems .............................................................................................. 95

    Catalyst Portfolio Tool .......................................................................................................... 96

    Student Learning Outcomes Project ...................................................................................... 97

    Online Gradebook .................................................................................................................. 98

    Open Knowledge Initiative .................................................................................................... 99 M. Transaction ServicesResearch and Scholarship Activities ..................................................................... 101

    Grant and Contract Guide ................................................................................................... 101

    Grant and Contract Proposal Development ........................................................................ 102

    Grant and Contract Administrative Systems ........................................................................ 103 N. Transaction ServicesHealth Care Activities.............................................................................................. 106

    O. Architecture and InfrastructureComputing Activities ............................................................................ 107

    Video/Audio Streaming Services .......................................................................................... 107 P. Architecture and InfrastructureNetworking & Wireplant Activities..................................................... 109

    Campus Backbone Upgrade (Formerly 10/100 Megabits Switched) ................................... 109

    Wireless Network Pilot Project ............................................................................................ 110

    Campus Wireplant Upgrade ................................................................................................ 111

    Building Network Upgrade (formerly Gigabit Ethernet) ..................................................... 113

    Wireless University .............................................................................................................. 114 APPENDIX III. About This Report .......................................... 116 A. Contributors ....................................................................................................................................................... 116 B. References ........................................................................................................................................................... 117 C. Development and Review Process.................................................................................................................. 118 APPENDIX IV. Technical Information ............................... 119

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    APPENDIX I. IMPLEMENTATION

    ACTIVITIES

    The next sections offer a step-by-step view of the University‟s plans for

    building the next-generation infrastructure described in the Conceptual

    Framework. The sections follow the same organizational approach used in the

    Conceptual Framework by presenting each technology component separately.

    The sections begin with an overview of significant accomplishments in

    each area, current status, and major work ahead. Each section ends with a list

    of specific projects and activities sorted by their status: recent

    accomplishments, current activities, planned activities, or future possibilities. A detailed description of most activities is available in Appendix II.

    These sections highlight only the major projects and activities in each area: those that have broad impacts across units and departments. There are numerous other efforts underway that cannot be included here and much more work to be completed than can be described in these sections.

    The activities described in this section represent the University‟s current understanding of the

    best way to proceed. These are open to discussion, revision, and change as the University considers its technology directions and options and as it determines what will work best for the future. 7 12/25/14 ISS REPORT APPENDICES -- WORKING DRAFT

    A. USER

    When the MyUW portal, http://myuw.washington.edu/, was launched in

    the spring of 2000, it marked a major milestone in the University‟s efforts to

    provide personalized, Web-based information and services to all of its

    constituents.

    Today, nearly 70,000 people regularly log on to MyUW to take advantage of

    the personalized, interactive information and services it provides. Extending

    these services to the millions of people associated with this University is an

    enormous undertaking and will involve many challenges.

    The University already is making progress toward meeting this goal. Just a year after MyUW was initiated, some 35,000 students were enjoying a full range of personalized information and services through MyUW. Today, educational outreach students can sign up for a UW NetID and use MyUW services. Faculty and staff can view their earnings and benefits information through the Employee Self-Service section of MyUW. Teaching faculty and teaching assistants can see their class schedules and link to MyClass, which provides a number of Catalyst Web and community building tools. In addition, recent alumni with UW NetIDs can use the University‟s email and email forwarding services.

    To meet the University‟s future goals, many additional constituent groups will need to be given access to MyUW. The University currently is working to provide access for parents, researchers, patients, referring physicians, and student applicants.

    A major challenge in accomplishing this is finding a way to distribute UW NetIDs and passwords to large groups, while ensuring that they actually are being delivered to the correct people. The University also needs to identify a secure way to provide passwords to these people.

    User-Centered Design and Accessibility

    In conjunction with the MyUW effort, there is a strong emphasis on user-centered design for new products and services. From the time a new product is conceived, and throughout its lifecycle, users' needs and perspectives are taken into account. The goal is to make new technology work effectively for all users. The USER project is one example of this. Users are involved in determining which products to build and how they will work, and users evaluate how well these products address their needs.

    Computing & Communications has created a usability lab to evaluate the user experience with prototype designs. Several existing Web-based interfaces, including MyUW, have gone through usability testing to identify ways to improve the user experience. See

    http://depts.washington.edu/cac/usable/

    C&C also has established an Application Integration Team (AIT) that, among other efforts, is working with developers to determine when and how to involve users at all stages of development. Methods being considered include observing students, faculty, and staff in their work environments, talking with individuals and small groups, holding focus sessions, analyzing user interactions with existing interfaces, conducting surveys, and learning more about the user population. 8 12/25/14 ISS REPORT APPENDICES -- WORKING DRAFT

    User participation is not limited to services and projects related to MyUW. C&C recognizes the importance of involving users in the design, prototype, and testing of new applications and services to ensure that services and products are meeting users‟ needs.

    In addition, the University has a long tradition of providing access, equal opportunity, and reasonable accommodation to its services, programs, activities, education, and employment for individuals with disabilities. The Web should not be the exception to this policy. A Web site has been established to help Web developers determine why and how to make their pages accessible. See http://www.washington.edu/computing/accessible/index.html

    Below is a list of different constituent views for MyUW that are already available, currently being developed, planned for the near term, or future possibilities:

    User Views

    Recent Accomplishments Current Activities Planned Activities Future Possibilities

    ; Teaching faculty ; Educational Outreach ; Prospective ; All others students employees ; Students ; Alumni ; Prospective students ; Employees ; Employees ; Parents

    ; Research faculty ; Friends and donors

    ; Library patrons ; Patients

    ; Contractors and ; Neighborhood and vendors community groups ; Referring physicians

    ; Sports fans

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    B. WEB

    The University's main Web site, http://www.washington.edu, has 170,000

    pages, 800,000 files, and is accessed over 15 million times per month. These

    numbers are continuing to increase as the site expands and as the electronic

    word replaces the paper one. The site is under continual design review and

    constantly is being enhanced to reflect new University themes such as

    "Learning on the Leading Edge" and to take advantage of technological

    improvements. The goal is for the main Web site to reflect the dynamic and

    diverse nature of the University, to show the exciting activities that are

    happening here, to reach out to new constituents, and to welcome potential

    students, employees, and donors.

    Looking into the future, the University's main Web site will continue to provide a rich and valuable array of resources to the University community and external audiences. It also will provide important information for MyUW and the interactive services it offers. Work to improve the site is ongoing, including efforts to make information even more accessible and oriented towards users' needs. For example, a new home page recently was introduced that includes a new look, more news, and quick links to popular services. The new home page design reflects the UW‟s overall

    communications strategy.

    In addition to the mains site, the University offers MyUW to many of its constituents. More information about the status and future development of MyUW can be found under User and

    Personalize in this section of the report.

    The University also provides a variety of Web servers to its constituents to enable groups and individuals to create and publish their own home pages. Web servers are made available to faculty, students, and staff for individual home pages, publications, and courses, and to departments for departmental Web sites. These Web servers continually are being upgraded with new technologies, such as streaming audio and video, which enable constituents to publish more sophisticated and interesting pages.

    Below are recent accomplishments, current and planned activities, and possible future directions in this area. A detailed project description is available in Appendix II if there is a page reference below.

    Web Activities

    Recent Accomplishments Current Activities Planned Activities Future Possibilities

     ; EVP Web charter (p. 36) ; Accessible Web design (p. 37)

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