By Megan King,2014-06-28 12:08
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Family Orientation


Dear Family:

    As your loved one is now involved in our program, your cooperation in supporting the following procedures will be helpful and important to all. The following is a brief description of Cri-Help’s requirements from you as a

    relative or friend.

    We are a non-profit treatment program designed to teach and assist chemically dependent men and women how to live productive lives free of drugs and alcohol.

    The program consists of 5 phases, including detoxification, orientation, and progressive responsibility and integrating back into the community.

    I trust that the following pages will answer some of your questions regarding visits, phone privileges, what can and cannot be given to our clients and the proper procedures that need to be followed.

    We know that each individual client can achieve a drug free, productive life and become an asset to their community. Your understanding of addiction and your support of our efforts can and is vitally important for the successful treatment of your loved one.

    If you have questions or need additional information, please contact the Chemical Dependency Caseworker assigned to your loved one.

Your cooperation is greatly appreciated


Jack Bernstein



    Pfleger Center / Socorro

    Pfleger Center’s visiting hours: Saturdays from 2:00 pm - 4:00 pm

    Socorro’s visiting hours: Sunday from 2:00 pm - 4:00 pm


    Visits will be permitted on Saturdays after Client obtains Phase 2 at the Pfleger Center and for Socorro visits will be permitted on Sundays after Client obtains Phase 2. The Client will be responsible for filling out the Visitor Request Form, which will be provided by the Client’s Caseworker. The Client will fill

    out the form with the names of the people who he/she is requesting to have visit. This form must be completed and turned in to his/her assigned Caseworker for approval no later than 3:00 PM the Thursday before the visit is to occur. All visitors are expected to conduct themselves appropriately and stay in designated area(s) during visits. The Client must also sign and have on file a release of information for each person that they are requesting to have a visit from prior to the visit. A maximum of 5 visitors will be approved per

    visit. An Adult must accompany all Children under 12 years of age must on visits.

    Food may be brought onto the facility to be eaten during the visit. If the Client is requesting any additional personal property be brought to them at the time of his/her visit the items being requested must be approved by the Client’s CDW prior to that visit. All personal property and money should be handed directly to a Technician on duty, when signing in at the receptionist desk, prior to visiting the client. Personal items and money should never be given directly

    to any client. Any visitor suspected of being under the influence of any drug or alcohol will be denied entrance and asked to leave the facility.


    Clients may visit family and friends, once they have achieved Phase III. These visits must be requested, by submitting a client pass and be approved by their Caseworker.


    Upon entrance to the program, all clients are prohibited from making or receiving personal phone calls. When he/she achieves Phase II, one incoming and one outgoing call per day is allowed. If you need to contact a client, prior to their achieving Phase II, you will need to contact their Caseworker.


Pfleger Center - calls to clients on Phase II should be made to:

    (818) 750-9755

    (818) 760-9756

    (818) 760-9754

    Socorro - calls to clients on Phase II should be made to:

    Men’s (323) 226-9319

    Women’s (323) 226-9357


    Upon admission clients will be allowed to correspond by mail with their family, friends and loved ones. Clients may have in their possession pen, paper, envelopes and stamps. These supplies may also be purchased in our commissary. All mail must be opened in front of a technician on duty; any money included in a clients mail must be in the form of a money order (see MONEY) and will be placed in the clients trust account by the technician on duty.

    All cashier’s checks, money orders should be made out to Cri-Help, Inc. and

    memo the Clients name.

    All mail should be addressed to the appropriate facility of Client’s


    Cri-Help, Inc. Cri-Help, Inc.

    Pfleger Center Socorro

    Co/clients name Co/clients name

    11027 Burbank Blvd. 2010 North Lincoln Park Avenue

    North Hollywood, CA 91601 Los Angeles, CA 90031


    Cri-Help provides a program designed specifically for family, friends and loved ones of our residents. Our professionally trained staff facilitates the Family Group’s.

    ; At the Pfleger Center the Family Education Group is held at the

    facility, 11027 Burbank Blvd., North Hollywood, every Wednesday

    evening from 7:00 pm until 8:30 pm.

    ; At Socorro the Family Education Group is held at the facility, 2010

    North Lincoln Park Avenue, Los Angeles, every Monday evening from

    7:00 pm until 8:00 pm.

    These sessions provide valuable information to better understand the disease of addiction and how to live independently from your loved one in a healthy manner. Participants also get the opportunity to interact with other family

    group members who share the same issues. We encourage you all to avail yourselves to this educational and supportive group.

    After having attended the required number of Family Education Group sessions, (the number of sessions the family attends will be determined by the Client’s Caseworker) the family members, friends and loved ones, will then be entitled to participate in the Multi-Family Group process. This group is also facilitated by our professionally trained staff and offers an important dimension of recovery for clients, family members and friends.

    ; At the Pfleger Center the Multi-Family Group is held at the facility,

    11027 Burbank Blvd., North Hollywood, every Thursday evening from

    7:00 pm until 8:30 pm.

    ; At Socorro the Multi-Family Group is held at the facility, 2010 North

    Lincoln Park Avenue, Los Angeles, every Wednesday evening from 7:00

    pm until 8:00 pm.

    ; Socorro also offers a Family Education Group and Multi-Family Group

    for the Spanish speaking population, which is held at the facility, 2010

    North Lincoln Park Avenue, Los Angeles, every Friday evening from

    7:00 pm until 8:00 pm.

    We encourage Family to attend outside Nar-Anon, Al-Anon & Alateen

    . Please refer to the information provided below when looking for a Meetings

    meeting in your area. You can access meeting locations at the following phone numbers and websites.

Nar-Anon World Service Office Al-Anon Family Groups of

    Southern CA

    22527 Crenshaw Boulevard, Suite #200 B 4936 Lankershim Blvd. Torrance, CA 90505 North Hollywood, CA 91601

    Telephone: (310) 547-5800 or (800) 477-6291 Telephone: (818) 760-7122 E-Mail: For Meeting Info Only: (888) 684-


    General Info Website: E-Mail:

     Local Info Website:

     National Info Website:

    For those Family members living in and around the San Fernando Valley area, we would like to bring to your attention that Nar-Anon

    does hold a meeting here at Cri-Help, Inc. 11027 Burbank Blvd.,

    North Hollywood, CA, every Monday night at 7:30 p.m. For more

    information contact Mark J. at (818) 848-0841 or Audrey S. at (818)



    Strict client confidentiality is maintained at Cri-Help, unless the client otherwise grants permission. A “Release of Information” form must be filled

    out and signed by our clients in order for us to speak with any individual inquiring about a client’s presence here. This form is maintained in his/her file. No family member, friend, loved one or agent is granted any information about our client’s participation in the program without a signed and dated

    “Release of Information” form on file.

    Cri-Help’s objective and goal is for family members, loved ones and friends to have a better understanding of our integral role and to create a relationship that will enable healthy recovery for all.

    Any questions and/or comments you may have, please contact either your loved one’s chemical dependency caseworker or the chief support technician at (818) 985-8323. Thank you for your support and cooperation.


    Each client can have up to $200.00 per month in his or her trust account. If you wish to place money in client’s trust account, it must be in the form of a

    money order, made payable to “client’s name” c/o Cri-Help, Inc. Our

    Technician on duty cannot accept cash or personal checks, please do not ask them to do so.

    Purchases from the Commissary (which sells, hygiene products, snacks and other miscellaneous necessities a client might need), are directly deducted from client’s trust account. Clients will also be given a weekly allowance, which is

    deducted from this account, based on their phase status. Client’s on Phase I will be allowed to have $7.00 cash in their possession, Phase II - $9.00, Phase III & IV - $20.00 and Phase V - will be determined according to the individual client’s Case plan (see Phases).


    Clients are allowed to receive packages consisting of the following items only: Instant coffee, powdered creamer, sugar cubes, cigarettes, dry-mix drinks (Kool-Aid, etc.), personal hygiene products (soap, toothpaste, hair products, etc.) and clothing (not to exceed the amount of clothing allowed - see What

    To Bring List). Please do not bring any other food products or items other than those discussed above. When planning to deliver any packages or money, please arrange to make the delivery to a Staff member or Technician on duty.



    (Also see Client Dress Code below)

    We ask that all clients limit their supply of clothing to the items listed below. Arrangement will be made to pick up extra clothing if needed. 6 pairs of pants 2 pairs of shorts

    3 dresses 3 skirts

    3 sweaters 2 jackets

    2 slips 2 pajamas or nightgowns

    7 bras

    7 underpants 6 shirts or blouses including


    7 undershirts 7 sets of nylons

    No Open Toe Shoes!) 7 sets of socks 5 pairs of shoes (

2 belts 1 bathrobe

    1 pair of shower shoes or slippers and sandals





    In an effort to encourage and maintain a positive image, Cri-Help, Inc. has established a dress code for all clients. Most clothing attire is acceptable; however, items that are not acceptable at Cri-Help, Inc. are listed below:

; Dark sunglasses.

    ; Hats with lettering other than insignias of NA/AA or Cri-Help. ; Earrings (for men).

    ; Visible body piercing.

    ; Provocative/revealing clothing (sling shot undershirts).

    ; Clothing with excessive rips or holes.

    ; Any clothing or accessories such as hats, T-shirts, etc., that depict any

    drug/alcohol, sexual, racial, gang related or which are

    political/controversial in nature.

    ; Any other items of clothing that poorly reflect the overall image of Cri-

    Help, Inc. or jeopardize the safety of the facility or those within it.

    Clothing is expected to be neat and clean at all times. All clients must wear under garments. Clients must dress appropriately and follow the dress code whenever leaving the dorm.


    (What to bring)

    Toothbrush, toothpaste, deodorant, shampoo, body soap, shaving razor, etc.


    (What to bring)

    Blow dryer, brush/comb, curling iron, electric razors, electric toothbrushes, etc.


    (What is allowed)

    Clients may bring their own bedding, linen and towels if they prefer not to use the ones provided, they may bring alarm clocks, clock radios, portable radios (no headphones will be allowed) and tabletop photos or nightstand accessories.



    In order to ensure a protected environment, we ask that clients refrain from bringing valuable items such as credit cards, expensive jewelry, check books, computers, pagers, cell phones, walkmans/headphones, etc.

    No reading material other than NA/AA recovery related item will be allowed. No candles, incense or other flammable items will be allowed in client’s rooms.


    Cri-Help, Inc. is equipped with washers, dryers, irons and ironing boards to accommodate clients. Laundry soap is available for sale in the Commissary, which is located on the facility. Clean towels and bedding are provided.




    On Phase One, you must obtain an approved 12-step program sponsor and you may receive phone calls only from your sponsor. All phone calls are subject to monitoring and must be approved by the Technician on duty. You may only leave the facility under the supervision as directed by staff. Your mail must be opened in the presence of the Technician on duty and is subject to monitoring. You must attend daily 12-step meetings and in-house groups as directed. Phase Two will be granted upon the completion of all Phase One assignments as well as the approval of staff through the Case Conference process.


    Upon attainment of Phase Two, certain restrictions are modified as follows: you are permitted two, 10 minute phone calls per day, plus incoming and outgoing calls to and from your sponsor. Your phone calls are subject to monitoring and must be approved by the Technician on duty. You are allowed personal visits on Saturdays by an appointment through the Chemical Dependency Worker. You may take eight (8) hour passes on the buddy system on Sundays between 10:00 am and 6:00 pm. Your passes must be taken with someone holding a current Privilege Card as well as another second phase client. Pass applications must be submitted by Thursday at 11:00 am in writing to the CDW's office, explaining location, phone numbers, time leaving, time returning and means of transportation. You may request up to $20.00 per person to be deducted from your trust account for pass. Your mail is opened in the presence of the Technician and is subject to monitoring. Daily attendance of 12-step meetings and in-house groups continues. Phase Three is granted upon the completion of all Phase Two assignments as well as the approval of staff through the Case Conference process.


    Existing restrictions are further modified as follows: Once per day, on the buddy system, you may walk to the store with permission from the Technician on duty. You may take up to twenty (20) minutes at the store. Business type passes will be granted once per week on the buddy system for the amount of

    time necessary to complete your business and may only be for business such as medical/dental, legal, DMV, etc. Recreational passes will be approved for twelve hours or less between 10:30 am and 11:00 pm on Sundays. Your passes

     Narcotics must be on the buddy system and include the attendance of a full

    Anonymous or Alcoholics Anonymous meeting with signed proof of attendance submitted at time of return from pass. Passes should be filled out as outlined in Phase Two with the maximum money off books being $30.00. Phase Two phone rules apply; please use facility phones unless you are on pass and have staff permission. Your mail must be opened in the presence of the Technician and is subject to monitoring. Attendance of 12-step meetings and in-house daily study groups continues.


    This phase will be granted after the satisfactory completion of all previous phases as determined by the staff. Passes for employment search may be approved as needed and you may begin working as soon as you have a job and staff approves it. Business passes may be taken without a buddy with approval from the Chemical Dependency Worker. A case plan will be established for you, indicating the times you leave and return to the facility, information on your place of employment as well as any rules regarding the workout phase. You are expected to adhere to your case plan. All other Phase Three rules will continue as outlined above. Phase Five will be granted after a minimum of two weeks successful employment and approval by staff.


    This is the final phase and it is designed to gradually let go of you as you make your way into the community. You may take twenty-four (24) to seventy-two (72) hour passes by request in writing to the Technician's office by 11:00 am on Thursday. You will develop a fifth phase case plan with the Chief Chemical Dependency Worker and your Chemical Dependency Worker. While working, you will be required to pay 1/4 of your net pay for room and board. You will be required to show proof of the amount of pay (payroll check stub) you receive each week to your Chemical Dependency Worker. One half (1/2) of your earnings will be required to be placed in a savings account. You will be required to show your bankbook balance to your Chemical Dependency Worker weekly, and have permission from the Chemical Dependency Worker and the Chief Chemical Dependency Worker to withdraw money out of your account. The purpose of this is so that when

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