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LOCAL FIVE-YEAR STRATEGIC PLAN MODIFICATION FOR TITLE I OF THE WORKFORCE INVESTMENT ACT OF 1998 (WORKFORCE INVESTMENT SYSTEM) FOR THE PERIOD July 1, 2008 To June 30, 2009 LOCAL WORKFORCE INVESTMENT AREA 05 Southeast Tennessee Development District 1000 Riverfront Par..

    LOCAL FIVE-YEAR STRATEGIC PLAN

    MODIFICATION

    FOR

    TITLE I OF THE WORKFORCE INVESTMENT ACT OF 1998

    (WORKFORCE INVESTMENT SYSTEM)

    FOR THE PERIOD

    July 1, 2008

    To

    June 30, 2009

    LOCAL WORKFORCE INVESTMENT AREA 05

    Southeast Tennessee Development District

    1000 Riverfront Parkway

    Chattanooga, TN 37402

    Phone: (423) 757-5013

    FAX: (423) 757-5491

    TN Relay: 711

    The Tennessee Department of Labor and Workforce Development released guidance

    relative to the 2008 Strategic Planning Process that requires Tennessee‟s Local

    Workforce Investment Area respondents to provide updates to the three phases from the 2007 Planning Guidance. The phases include:

1) Pre-Planning Meetings and Reports

    ; Partners in LWIA 5 were enlisted to help secure information necessary for

    updating the 2008 Plan. It was necessary for some Partners to obtain

    departmental information from their respective State offices; consequently some

    Partner information is outstanding at the time of this posting and will be

    forthcoming. Ongoing revision of all data elements on the Pre-Planning Snapshot

    will be added to the document as it is received. Final revision will be complete

    prior to the LWIA‟s plan submission to the Tennessee Department of Labor and

    Workforce Development on March 13, 2008. All changes have been highlighted

    in red.

2) Response to Strategic Planning Guidance

    ; Update your Strengths, Weaknesses, Opportunities and Threats (SWOT) analysis

    from 2007.

    ; Provide action plan to address any weaknesses noted form 2007 Local Team

    Snapshot and items noted in the feedback letters of October 13, 2006 (Phase 1)

    and February 15, 2007, (Phase 2). Include completion dates or explain if it is

    ongoing

3) Local Compliance Checklist

    ; Include any Fast Track Funds and On-the-Job (OJTs) under this section:

    ; Describe how the Local Board will ensure continuous improvement of eligible

    providers of services and ensure that such providers meet the employment needs

    of local employers and participants.

    ; Revised budget Pages Will be completed toward the conclusion of the Plan

    Modification Process and emailed to TDOL&WD as a part of the final Plan.

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    LWIA 5

Pre-Meeting 2007 System Snapshot 2008 Changes Highlighted in Red

The following information should be collected and distributed prior to all partners

    participating in the planning meeting.

    1. What are the demographics in your LWIA?

    Total Population of LWIA $565,249 Average Annual Earnings of Population $27,796 Number of persons in LWIA without a GED 103,984 % of Population in LWIA without a GED 26.60% % of population in LWIA with Associates or Bachelors Degree 16.57% % of population in LWIA with a Graduate degree 5.54% Unemployment rate for LWIA in 2003 5.1% Unemployment rate for LWIA in 2004 5.1% Unemployment rate for LWIA in 2005 5.3% Unemployment rate for LWIA in 2006 5.7% Unemployment rate for LWIA in 2007 4.9% Number of persons registered with Job Service for LWIA 39,129 Adult Education Enrollment for the LWIA 4,602 ESOL Enrollment for LWIA 716 Number enrolled in WIA Training activities 2006-2007 278

    Number enrolled in WIA Training activities Jul & Aug 07 55

    Number of persons served by Vocational Rehabilitation 2,146 Number of employers in LWIA 12,409 Number of employers currently using Career Center Services (Provide logic for calculation). **A computational method for tracking the

    number of employers using Career Center services is presently unavailable.

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    Total Population of LWIA $565,249 Average Annual Earnings of Population $27,796 Number of persons in LWIA without a GED 103,984 % of Population in LWIA without a GED 26.60% % of population in LWIA with Associates or Bachelors Degree 16.57% % of population in LWIA with a Graduate degree 5.54% Unemployment rate for LWIA in 2003 5.1% Unemployment rate for LWIA in 2004 5.1% Unemployment rate for LWIA in 2005 5.3% Unemployment rate for LWIA in 2006 5.7% Unemployment rate for LWIA in 2007 4.9% Number of persons registered with Job Service for LWIA 39,129 Adult Education Enrollment for the LWIA 4,602 ESOL Enrollment for LWIA 716 Number enrolled in WIA Training activities 2006-2007 278

    Number enrolled in WIA Training activities Jul & Aug 07 55

    Number of persons served by Vocational Rehabilitation 2,146 Number of employers in LWIA 12,409 Number of employers currently using Career Center Services (Provide logic for calculation). **A computational method for tracking the

    number of employers using Career Center services is presently unavailable.

    2. LWIA Partner Performance Scorecard

    Please fill out the following Table

    Measure Actual Goal

    2006-2007 2008-2009* WIA Adult Entered Employment Rate 82% 82% WIA Youth Entered Employment Rate 71.5% 71.5% Dislocated Worker Entered Employment Rate 86% 86% Job Service Entered Employment Rate 59% 66% Veterans Entered Employment Rate 55% 65%

    Vocational Rehabilitation Entered Employment Rate 19.9% 20% LWIA Average Earnings

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    WIA Adult Average Earnings (Earnings Change) Dislocated Worker Average Earnings (Replacement) $9,771.00 N/A Job Service Average Earnings $10,700.00 $10,700.00

    Number of GEDs Awarded Incumbent Worker Training Grants applied for N/A N/A Incumbent Worker Training Grants Awarded $200,000 $200,000 OJT Commitments OJT Contracts WIA Adult Credential Rate 75% 75% Adult Education Skill Attainment Rate for LWIA

    Customer Satisfaction Rate Employers 80% 80% ______________________________________________ ___________ ___________ Customer Satisfaction Rate Participants 81% 81%

     ___________

* If FY 2006-2007 Goal has not bet set, leave column empty.

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; Update your Strengths, Weaknesses, Opportunities and Threats (SWOT)

    analysis from 2007

    Weaknesses Opportunities and Threats

    Local Workforce System in LWIA 5

    Strengths Opportunities

    ; (TDOL) Labors services are provided to ; (TDOL) Strengthen employer the public at no cost contacts/job orders

    ; (TDOL)No longer labeled the UI office ; (TDOL) Develop better working

    relationships among employers, partners ; (TDOL) Easy access for job seekers

    and other agencies. being referred from partners for job

    services due to co-location ; (TDOL) eCMATS, common scorecard

    for all partners develop better reporting ; (TDOL) Trained staff to assist clients

    systems with disabilities/ Trained labor staff flexible to handle change ; (TDOL) All Partners to Market career

    center services ; (TDOL)Matching employers and job

    seekers ; (AE) Building a network of support

    through creative use of a strong ; (TDOL) Available job orders

    collaborative network ; (TDOL) Available labor pool in data base

    ; (AE) Potential for gaining additional ; (TDOL) WOTC

    funding from community resources or ; (TDOL) TAA/ATAA programs to assist

    agencies with training/wage supplement

    ; (AE) Grant-writing training is a resource opportunities for dislocated workers

    ; (AE) Scorecard provides up-to-date ; (TDOL) Veteran priority services

    review of program progress ; (TDOL) Labor Market Information

    ; (WIA) To expand services and outreach. provided for all partners/public (Source)

    ; (WIA) To increase WIA enrollments. ; (AE) Flexibility to respond to evolving

    ; (WIA) To improve integration of student needs / educational opportunities

    services. ; (AE) Qualified / dedicated instructional

    ; (WIA) LWIA Board members could lend staff

    greater support to the system. ; (AE) Maintains a close working

    ; (WIA)Expand internal data collection relationship with Juvenile Court

    efforts. ; (WIA) Open to ways to improve services.

    ; (WIA) Continue to expand Career ; (WIA) Open to system innovations (pilot

    Readiness Certifications to develop more projects)

    skilled labor pool. ; (WIA) Disability Program Navigator

    ; (WIA)Expansion of projects through the ; (WIA) Cooperative, well-trained and

    Tri-State Workforce Collaborative. customer-focused staff

    ; (WIA)Forge more structured ; (WIA) Flexible delivery of services

    relationships with secondary schools to w/available resources.

    capture data on graduates/dropouts. ; (WIA) CertificateKey Database

    ; (WIA) Advertise more. ; WIA) Expanding Career Readiness Cert.

    ; (WIA) Streamline processes.

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; (WIA) Continued Advancement of ; (WIA) Improve technology.

    Regional Support through evolvement of ; (WIA) Improve/expand Career Center

    Tri-State Regional Workforce Alliance sites.

    ; (W IA) Vocational evaluation, assessment ; (WIA) Addition of state testing capacity

    ; (VR) LWIA involvement in workforce ; (WIA) Invite new and existing businesses

    activities and Career Center System to tour career center.

    ; (VR) Co-location of VR counselor at ; (WIA) Partner rather than compete with

    Chattanooga Career Center OPPORTUNITIES (Conti.)

    STRENGTHS (Conti.) Orgs./staffing agencies

    ; (VR) Consultation on serving people ; (WIA) Enhance OJT‟s.

    with disabilities and for Career Center ; (WIA) Offer a unique service or focus

    accommodations / accessibility concerns on a particular customer group that gives

    ; (VR) Contract with Community the career centers a market niche. (WIA)

    Rehabilitation Providers to provide a ? (VR) Recent initiatives to serve more

    wide array of services for VR clients individuals with mental illness / to

    ; (TDOL) eCMATS: Easy access through offer more assistance for self-employment

    the Internet for customers to obtain job services

    order information from home/library ? (VR)Collaboration with the Disability

    without having to be at a career center. Program Navigator

    Weaknesses Threats

    ; (TDOL) Insufficient feedback from ; (TDOL) Decreasing funds

    employers on referrals made for ; (TDOL) Privatization

    employment ; (TDOL) Low skilled labor pool/low

     Work closely with employers to obtain education levels

    information from emails / faxes / mail ; (TDOL) Lack of ability to determine ; (TDOL) Confidentially among partners placement numbers leading to low

    e/CMATS limited information to partners performance measures.

    and reporting systems ; (AE) Yearly funding decreases which

     This would be handled by Field Office cripple program‟s ability to adjust

    ; (TDOL) Marketing coordination among ; (AE) Bledsoe County‟s AE staff

    partners needed by regular system; will be

     Establish a system to coordinate all relocated if funding continues to marketing activities decrease

    ; (TDOL) Inability to provide service and ; (AE) AE Center roof leaks, no place

    not following through on service to relocate (Bledsoe)

    (example: inability to meet the employer ; (WIA) Need to update

    needs for testing, slow referral process equipment/materials occurring with

    Work closely with partners who may be greater frequency.

    able to provide required services which ; (WIA) Low skilled labor pool with TDOL is unable to provide through poorly developed soft skills. established policies ; (WIA) Not able to respond as quickly ; (TDOL) Inability to streamline process as private agencies. and procedures to speed up services. ; (WIA) Young adults not accessing

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    career center. ; Establish the best system to provide

    THREATS (Conti.) seamless service to avoid duplication

    ; (WIA) We do not show our impact in WEAKNESSES (Conti.)

    the community. ; (TDOL) Inability to provide higher

    paying job opportunities for professional ; (WIA) Lack of space and resources.

    customers ; (VR) Continued funding for Career

     Market services for the professional Center co-location

     positions available in the LWIA ; (TDOL)Decreasing funds leading to

    ; (TDOL) Misconception due to non co-staff reduction/changes in how Labor

    location in affiliate sites Dayton & Jasper provides services.

     Work toward co-location of all offices

    ; (TDOL) Cleveland Career Center needs

    new facility to better serve our customers

     Obtain a new facility

    ; (AE) Inability to operate program five .

    days week / 12 hrs. per day

     Set up rotational work shifts, if adequately staffed- incorporate volunteers

    ; (AE) Uncertain year / year funding

     Seek additional grants to supplement

    ; (AE) Staff shortage in rural counties due

    to lack of funding

     Incorporate volunteers / allow students to assist

    ; (WIA) Career Centers still not well-

     known

     Saturate the market/advertise.

    ; (WIA) Services not always provided as

    quickly as employer/customers expect.

     Streamline processes/procedures.

    ; (WIA) Service delivery not seamless

     Strengthen integration between partners

    ; (WIA) Some Career Center

    locations/facilities lack adequate space,

    parking and professional image.

     Look at all sites‟ needs/upgrade/change

    ; (WIA) Career Centers do not have latest

    software, hardware and technology.

     Plan to replace/upgrade technology.

    ; (WIA) collect more data at local level for

    continuous improvement of services

     Implement CC surveys.

    ; (WIA) High growth, high demand

    industry sectors not using services.

     Target advertising to these employers.

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    WEAKNESSES (Conti.)

    ; (WIA) Not enough input from employers.

    Survey employers/find more ways to

    bring them to Career Center.

    ; (VR) insufficient funding to serve all

    eligible individuals Continue discussions

    with State and Federal legislators for

    more State / Federal funding

    ; (TDOL) Low skilled labor pool/high skill

    market demand

    ; Provide action plan to address any weaknesses noted from 2007 Local

    Team Snapshot and items noted in the feedback letters of October 13,

    2006 (Phase 1) and February 15, 2007 (Phase 2). Include completion

    dates or explain if it is on-going.

    There were no weaknesses noted by the Review Team to the LWIA 5 2007 Local Team Snapshot.

    In the October 13, 2006, Planning Workgroup Feedback on pre-planning information submitted by LWIA 5, the Review Team noted the following:

    1. For Section 1, Key Partners, it is recommended that all mandated Partner

    Programs be addressed. Upon receipt of the recommendation by the Review Team,

    the revision was made.

    2. Who are the key partners in your local workforce system?

    Partner Services provided by partner

     TDOL&WD

    ; Job Search, job placement, job listings, job development,

    TAA/TRA, Veterans programs, Food Stamp Reemployment,

    labor market information, Rapid Response, state testing,

    federal bonding, resource information, marketing/outreach,

    WOTC Employer Information, ADA, EEOC, employer

    information: Tax / TOSHA, alien certification, UI claimant

    information / means to file, referral to other programs

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     SETDD/WIA

    ; Skills training, resumes, assessment, interview preparation,

    job development, workshops, career center orientation,

    technology for disabled, special assistance for disabled,

    career exploration, case management, Rapid Response,

    financial assistance, marketing/outreach, youth activities,

    resource room, fax service, job placement, Career Readiness

    Certification, referral to other programs, follow-up

     DRS (Division of DHS)

    ; Assessment, diagnostic, skills training, job search, job

    development, job placement, case management, training:

    post-secondary, vocational, skills training, vocational

    guidance and counseling, physical restoration, training

    maintenance and transportation, rehabilitation technology,

    assistive technologic evaluations, post-employment services,

    WOTC, benefit planning, disability training awareness

    training for employers, ADA information, transition from

    school to work, referral to other programs, follow-up.

     AE

    Assessment, basic education skills, job skills, ESOL, GED preparation and testing, counseling, life skills, basic computer skills, TABE and customized testing for employers

    Tennessee Department of Family Assistance eligibility, development of Families First Personal Responsibility Plan, provision of childcare and other Human Services

    support services for Families First participants, assessment,

    career counseling, Families Services Counseling, education,

    training, employment services, follow-up, post employment

    services, referral to other programs.

Intake, interest inventories, assessment, vocational assessment, American Indian Center

    self-directed job search, career management workshops, career Native American

    planning, individual career planning, referral, Programs

Outreach, intake, eligibility determination, assignment of Senior

    Aides to work as receptionists / Resource Room support Title V Senior

    personnel in Career Center locations Neighbors

Outreach, eligibility determination, assistance with financial aid Board of Regents

    applications, training in demand areas of high growth, Approved

    Training Provider, coordination with the One Stop Career Center

    System

Outreach, recruitment, general program orientation, Job Corps Recruitment

    presentations of program to WIA Youth, assessment, career

    development services, case management, service coordination,

    referral.

Career transition services, development / expand employability Job Corps Placement

    skills, assist students with obtaining and maintaining long-term

    employment or entry into advanced education / training, resume

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