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Find answers to frequently asked questions (FAQ) about Office 2007

By Scott Webb,2014-05-19 12:51
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Find answers to frequently asked questions (FAQ) about Office 2007

Microsoft Office 2007 Downloadable Trials Frequently Asked Questions

     Find answers to frequently asked questions (FAQ) about Office 2007 Downloadable Trials.

Office Trials General Questions

    Q. What is a trial version?

    A. A Trial version allows you to evaluate the 2007 Office release for a limited amount of time such as 180 days in this case. To use the Trial version, you must activate the software the first time you run it. Otherwise, the Trial version runs in Reduced Functionality mode. In Reduced Functionality mode, your software behaves similarly to a viewer. You cannot save modifications to documents or create any new documents, and additional functionality might be reduced. No existing files or documents are harmed in Reduced Functionality mode. Full functionality returns when you activate the software.

Q. I have the Microsoft Office system Beta 2 installed do I need to uninstall it?

    A. Yes, you do need to uninstall the Microsoft Office system Beta 2 prior to installing a Microsoft Office system Trial.

Office Trials Activation

    Q. What is activation and how do I get started?

    A. To continue to use all of the features of your product, you must activate the product. Microsoft Product Activation is a Microsoft anti-piracy technology designed to verify that software products are legitimately licensed. Activation works by verifying that the Product Key, which you must supply to install the product, is not in use on more personal computers than are permitted by the software license.

Q. How do I activate my Microsoft Office programs?

    A. The Activation Wizard automatically contacts the Microsoft licensing servers through your Internet connection. If you are using a valid Product Key that has not already been used for the allowed number of installations, your product is activated immediately. When you activate through the Internet, your product ID (derived from the installation Product Key) is sent to Microsoft through an encrypted transfer. A response (the confirmation ID) is sent back to your computer to activate your product. If you choose to activate your product through the Internet and you are not already connected, the wizard alerts you that there is no connection.

    Q. How do I activate my Microsoft Office programs at a later time?

    A. If you don't want to activate your copy of the software when you install it, you can activate it later. 1. Do one of the following in these 2007 Microsoft Office system programs:

    Access, Excel, PowerPoint, or Word

    1. Click the Microsoft Office Button , and then click Program Name Options.

    2. Click Resources, and then click Activate.

    InfoPath, OneNote, Outlook, Publisher, Project, SharePoint Designer, or Visio

    ; On the Help menu, click Activate Product.

    2. Follow the instructions in the Activation Wizard.

Microsoft Office 2007 Downloadable Trials Frequently Asked Questions

     Telephone support is not available for Trial versions, so the wizard will not provide a telephone number.

    Q. Where can I locate the 25-character trial product key to activate my trial software? A. During the download process you received the 25-character trial product key on the “Download” and

    “Thank you” (it’s recommended that you bookmark this page) pages. You may also find the product key in your Thank you e-mail sent immediately after the download completed.

Q. Can I use the trial software without activating it?

    A. No. You must activate the trial software before you can use it.

    Q. What happens if I cancel the activation process before the trial has been activated?

    A. If you cancel the activation process at any time, or if activation is interrupted for any other reason (for example, if the Internet connection is lost), you will still have the opportunity to go through the activation process until you have successfully activated the trial software.

Q. How can I tell if my software has already been activated?

    A.

    1. Do one of the following in these 2007 Microsoft Office system programs:

    Access, Excel, PowerPoint, or Word

    1. Click the Microsoft Office Button , and then click Program Name Options.

    2. Click Resources, and then click Activate.

    InfoPath, OneNote, Outlook, Publisher, Project, or Visio

    ; On the Help menu, click Activate Product.

    2. If your software is activated, you receive the following confirmation message:

    This product has already been activated.

    If your software is not activated, the Activation Wizard starts. Follow the instructions in the

    Activation Wizard.

Office Trial ExpirationTrial Period and Notifications

    Q. How long can I use the trial?

    A. Once activated, trial software will be fully functional for approximately 180 days. The trial period begins to run when you activate the software and the length of the trial period will vary depending on when the trial was activated. The trial software will only expire at the last day of the month within a user’s trial period. During the activation process, you will be notified of the date on which the trial period will expire.

Microsoft Office 2007 Downloadable Trials Frequently Asked Questions

Q. What happens when the trial expires?

    A As you reach the end of the time allowed to evaluate a Trial version, you receive reminders each time that you start the product. The Activation Wizard reminds you that your Trial is coming to an end, and asks if you want to convert to the Full product. If you don't convert to the Full product by the end of the Trial version's time limit, the software runs in Reduced Functionality mode.

Office Trial ConversionPurchase Options

    Q. What does convert mean?

    A. Convert means you have finished evaluating a Trial version and have decided to purchase the Full product. You are prompted to provide a Product Key that you already have or will purchase online.

Q. How do I convert my trial?

    A. You can convert from the trial software to a full-version either before or after your trial period ends. Check

    http://www.microsoft.com/education/howtobuy.mspx for special student offers.

    Before the trial period ends:

    You will start receiving expiration reminder messages indicating the date when the trial will expire. At this point, you can convert to the full product in two ways:

    1. In any of the expiration reminder messages, click Convert, and then follow the steps in the conversion process, below.

    2. At any time during the trial period (or even after the trial has expired), you can open any of the Microsoft Office System products, and in the Help menu: click “Activate your software”.

    After the trial period expires:

    The software goes into reduced functionality mode. Some of the limitations of reduced functionality mode include the following:

     You cannot create any new files.

     You can view existing files, but you cannot modify them.

     You can print files, but you cannot save them.

    You can convert into a full-use version of the product by following these steps:

    The Conversion Process:

    Follow these steps to convert your Microsoft Office System trial product to perpetual use with no uninstall or reinstall necessary.

    Step 1: Get Perpetual Product Key and Start Conversion Process

Microsoft Office 2007 Downloadable Trials Frequently Asked Questions

    Obtain the Microsoft Office System product at any retailer or online to get a perpetual product key. After you have obtained your perpetual product you have two

     Options to start the conversion process.

    Option 1:

    In any of the Microsoft Office trial expiration reminder messages, click Convert.

    Option 2:

    In either Access, Excel, PowerPoint, or Word, click the Microsoft Office Button ,click “Program

    Name” Options, click Resources, and click Activate.

In either InfoPath, OneNote, Outlook, Publisher, Project, or Visio, click the Help menu, click Activate

    Product, and follow the instructions in the Activation Wizard.

    Note: To avoid uninstalling the trial if you obtain the full product version at retail, the full product version should be the same version and language as the trial software. For example, if the trial software is 2007 Microsoft Office Home and Student English, the full product version should be 2007 Microsoft Office Home and Student English as well. If the full product version is a different language version, you will have to uninstall the trial and manually install the full product version.

Step 2: Convert Your Trial Through Set-Up Wizard

    In the Setup dialog box, click Enter Product Key if you have purchased a perpetual product key from a retailer or click Buy Online Key if you do not have a perpetual product key and would like to purchase it online.

    Note: When converting to a full product, you are encouraged to compare prices between our authorized resellers both through retail and online. Prices may vary. If you choose to obtain the product online, you will be routed to the Microsoft Web site and the Microsoft eCommerce vendor to obtain a perpetual product key. You will then be returned to Office Setup.

Step 3: Enter the Product Key

    Enter the product key shown on the packaging of the perpetual product obtained at retail, or the product key that you obtained online. Click Continue.

Step 4: Accept Microsoft Software License Terms to Install

    You will then see the Microsoft Software License Terms (MSLT). Accept this agreement to use the software by selecting “I accept the terms in the License Agreement” and click Next.

    After you accept the MSLT, an alert window will open saying that your product is being updated. Another message will open once the software has been set up successfully.

    After launching the full version for the first time: You will be prompted to activate it. Unlike the trial

    activation, during activation of the full version, you will have the option to activate the software either over the Internet or by telephone. The default option is to activate the software over the Internet. Once that is done, the trial is converted to perpetual use with no uninstall or reinstall necessary.

    Microsoft Office 2007 Downloadable Trials Frequently Asked Questions

Office Trial Support

    Q. Is there support available for the trial?

    A. Yes. First check http://us20.trymicrosoftoffice.com/faq.aspx?culture=en-US You can also check

    http://office.microsoft.com/. You can also reach Wiley customer service at: 1 (888) 764-7001

    Q. How do I uninstall the trial from my computer if I decide not to convert the software or I choose to purchase another Microsoft Office 2007 product?

A. It is not necessary to uninstall the trial if you choose not to convert the software. However, if you choose

    to purchase another Microsoft Office 2007 suite or program then it is recommended to uninstall the trial software prior to loading the software. To uninstall the trial, you should follow these steps:

    1. To open Add or Remove Programs, click Start, click Control Panel, and then double-click Add or Remove Programs.

    2. Click Change or Remove Programs.

    3. Scroll down until you find Microsoft Office 2007. Please note that there may be nothing in the Change or Remove Programs dialog box that indicates that the program is a trial.

    4. Click Microsoft Office 2007 and then click Remove, the program will then run through the uninstall process.

Q. I bought an upgrade version and it doesn’t work. What should I do?

    A. First, please confirm you meet the qualifying criteria for an upgrade purchase. To qualify for an upgrade you must have a valid license for one of the following products:

Office Standard Microsoft? Works 6.0-10; Works Suite 2000 2007; Any

    Office 2000-2007 (any program or suite), Office XP (any

    suite)

    Office Small Business Microsoft? Works 6.0-10; Works Suite 2000 2007; Any

    Microsoft Office 2000-2007 (any program or suite),

    Microsoft Office XP (any suite)

    Office Professional Microsoft? Works 6.0-10; Works Suite 2000 2007; Any

    Microsoft Office 2000-2007 (any program or suite),

    Microsoft Office XP (any suite)

    Project Professional Microsoft? Office Project Professional 2000-2003; Project

    Standard 2000-2007

    Visio Professional Microsoft? Office Visio? Professional 2000-2003; Microsoft

    Office Visio Standard 2000-2007

    Visio Standard Microsoft? Office Visio? Standard 2000-2003; Microsoft?

    Office Visio? Professional 2000-2003

    Groove Microsoft? Office Groove? 2003; Microsoft Works 6.0-10;

    Works Suite 2000 2007; Microsoft Office 20002007 (any

    suite), Microsoft Office XP (any suite)

    Publisher Microsoft? Office Publisher 2000-2003; Microsoft Publisher

    Deluxe 2000; Microsoft Publisher with Digital Imaging 2003;

    Microsoft Works 6.0-10; Works Suite 2000 2007;

    Microsoft Office 20002007 (any suite), Microsoft Office XP

    (any suite)

    If you do not meet the qualifying criteria, please click here to return your product key.

Microsoft Office 2007 Downloadable Trials Frequently Asked Questions

FAQS Technical Assistance

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