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Hurricanes Katrina and Rita Relief and Recovery Assistance - Home

By Johnny Cunningham,2014-06-26 20:23
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Hurricanes Katrina and Rita Relief and Recovery Assistance - Home ...

    National Voluntary National Voluntary

    Organizations Active in Organizations Active in

    Disaster Disaster

    Hurricanes Katrina and Rita

    Relief and Recovery Assistance Guide

    December 20, 2005

    To subscribe or submit feedback email

    Esf-06-MASS-CARE@dhs.gov

    Download the latest edition of this guide at www.nvoad.org

Please Note:

    Assistance programs operate for defined and often limited periods of time.

    Please be sure to check the current availability of any program listed in this Guide.

Let‘s make the relief process easier for survivors. You can help. Please send

    us local disaster assistance, service and recovery information which you

    wish to be included in the guide. We will do our best to get it in the next

    edition. Contact us at ESF-06-Mass-Care@dhs.gov with any comments,

    questions or concerns you may have.

TABLE OF CONTENTS

    TABLE OF CONTENTS...............................................................................................................2 I. OVERVIEW........................................................................................................................4 PURPOSE ...................................................................................................................................4 THE RECOVERY PROCESS (SEQUENCE OF DELIVERY) ........................................................4 HOW TO USE/ACCESS THE INTERNET ....................................................................................6 II. DISASTER ASSISTANCE .......................................................................................................7 CONSUMER PROTECTION INFORMATION ..............................................................................7 EMPLOYMENT INFORMATION ...............................................................................................11 Finding Jobs ........................................................................................................................11 EMPLOYMENT INFORMATION (CONT.) ................................................................................13

    Unemployment Insurance ..................................................................................................13

    Unemployment Assistance ................................................................................................14

    Benefits ...............................................................................................................................15 FINANCIAL ASSISTANCE ........................................................................................................16 FEMA Registration ............................................................................................................17 Direct Deposit of Assistance Funds into Your Account ..................................................17

    FEMA‘s Citizenship/Immigration Requirements ............................................................17

    FINANCIAL RECOVERY INFORMATION ................................................................................20

    Mortgages ...........................................................................................................................22 FOOD INFORMATION..............................................................................................................24 Food Assistance ..................................................................................................................24 HEALTH AND HUMAN SERVICES INFORMATION .................................................................27 HOME CLEANING INFORMATION .........................................................................................31 Debris Removal ..................................................................................................................31 Mold Removal and Safe Debris Removal Tips ................................................................31

    Carbon Monoxide (CO) Awareness ..................................................................................32

    Cleaner, Disinfectant, and Pesticide Awareness ..............................................................32

    Airborne Asbestos and Lead Dust Avoidance ..................................................................33

    HOUSING INFORMATION .......................................................................................................34 National Temporary Housing ............................................................................................34

    National Temporary Housing ............................................................................................35

    INSURANCE INFORMATION ....................................................................................................38 Veteran‘s Administration (VA) Insurance ........................................................................41

    LEGAL ASSISTANCE ...............................................................................................................42 LEGAL ASSISTANCE (CONT.) .................................................................................................43 LEGAL ASSISTANCE (CONT.) .................................................................................................44 REPLACING IMPORTANT RECORDS ......................................................................................45 REPLACING IMPORTANT RECORDS (CONT.) .......................................................................46 REPLACING IMPORTANT RECORDS (CONT.) .......................................................................47 REUNIFICATION INFORMATION ............................................................................................48 Finding Missing Persons ....................................................................................................48

    REUNIFICATION INFORMATION ............................................................................................49 Reuniting families and loved ones and their pets. ............................................................49

    TUDENT RESOURCES INFORMATION ..................................................................................50

    Veterans Affairs .............................................................................................................50

    ? Information for veterans receiving Veterans Affairs (VA) education benefits .50 Finding Missing Pets ..........................................................................................................49 STUDENT RESOURCES INFORMATION (CONT.) ....................................................................51 S

    TAX INFORMATION ................................................................................................................53 Federal Personal Casualty or Theft Loss Deductions (Hurricane Katrina Only) ...........53

    Federal Deadlines for Taxpayers Affected by Hurricane Katrina ...................................54

    Tax Relief by Location ......................................................................................................55 TRANSPORTATION INFORMATION ........................................................................................57 For Evacuees with Medical Needs ....................................................................................58

    Department of Health and Human Services (HHS) Medical Travel Center ..................58

    Evacuees housed in a shelter, hotel or private home .......................................................58

    A Brief Description of Discharge Planners ......................................................................59

    III. APPENDICES .....................................................................................................................61 APPENDIX A: COMMON MYTHS ABOUT FEDERAL DISASTER ASSISTANCE .....................61

    1. The Federal government has total responsibility for disaster recovery ......................61

    2. The objective of Federal disaster assistance is to ―fix everything‖ ............................61

    3. Everyone in the disaster area is eligible to receive Federal disaster assistance .........61

    4. When Federal agency representatives arrive, they will immediately distribute money

    to disaster survivors ............................................................................................................61

    5. Money received for Federal disaster assistance can be used as the recipient thinks

    best ......................................................................................................................................61

    6. Federal aid replaces the need for insurance ..................................................................62

    SUMMARY ........................................................................................................................62

    A

    PPENDIX B: DISASTER RECOVERY CENTERS AND SBA LOCATIONS .............................63

    I. OVERVIEW

PURPOSE

The purpose of this Assistance Guide is to connect Hurricane survivors with disaster aid.

    It was created in response to the diverse needs of the evacuee community and provides

    survivor assistance information. This Guide is designed to inform everyone in need, and

    those who serve them, on available relief and how to best access that relief.

The Guide lists information on many programs and agencies. Updates and verification

    are on-going. We will provide additional information on assistance, services, and

    programs with each edition. This Guide belongs to you, not to its editors.

The Guide is arranged in sections based on needs and the types of services provided.

    Within each section is a table arranged to show help available nationally and for selected

    states. Each program‘s information includes what they can do for you and how you can

    contact them.

THE RECOVERY PROCESS (SEQUENCE OF DELIVERY)

    Voluntary Agencies

    The first thing you must do is reach out to local Voluntary Agencies, such as the

    American Red Cross or the Salvation Army. These organizations may be able to take

    care of your immediate needs, such as housing in shelters or clothing.

Insurance

    Next, you need to contact your personal insurance agency and file a claim. If you do not

    have insurance, or the amount of your insurance award does not cover your needs, you

    will then need to contact FEMA and register for assistance at 1-800-621-FEMA

    (1-800-621-3362), 1-800-462-7585 (TTY) or online at www.fema.gov.

    FEMA Housing Assistance

    After registering with FEMA, they can financially assist you with temporary housing,

    with repairs to your previous home, or with purchasing a new residence if your old one

    cannot be made livable again. The types of temporary housing in which you may be

    placed in are hotels/motels, apartments, mobile homes, and travel trailers.

    FEMA/State Other Needs Assistance (ONA) Non-SBA Dependent

    After you register with FEMA, they will also refer you to the FEMA/State ONA program.

    This covers medical, dental, funeral, and other disaster created expenses.

Small Business Administration (SBA) Income Evaluation (Repayment Capability)

    You will now submit an SBA loan application. From this point on, there are two paths

    your aid can take. If you are approved, you will receive an SBA Referral and a loan to

    help meet your remaining housing needs.

If you do not qualify for an SBA loan, you will receive FEMA/State ONA Assistance

    which will cover personal property, transportation, group flood policy, and moving and

    storage. In order to receive FEMA/State ONA you must have applied for, and been

    denied, an SBA loan.

Unmet Needs Voluntary Agencies

    We have now gone through all the federal aid available. If you arrive at this point and

    still have needs the federal process has not been able to address, please contact your local

    voluntary agencies.

HOW TO USE/ACCESS THE INTERNET

    This guide provides internet addresses as well as phone numbers to find information.

    Using the internet can often be a quicker and more hassle-free way to obtain the

    assistance you need. This section will cover basic Internet use and where to locate

    Internet access

Basic Internet Use:

    Website Address:

    ? ―Address‖ or ―Location‖ is the place that it can be found on the Internet.

    ? May also be known as a ―webpage,‖ ―homepage,‖ or simply a ―website.‖

    ? The ―Address‖ is typed in the box found in the top left portion of the screen.

    ? An example of a box for the ―Address‖ is shown below:

    ? There will already be some form of address in the box, but you may delete that

    and type in the address you would like to visit.

Links:

    ? Quick ways to other web pages that may have similar or related information.

    ? This is another way for you to move around on the Internet.

    ? Links are usually printed in a different color than the rest of the text around it:

    They are typically in blue and underlined- THIS IS ONLY AN EXAMPLE, IT

    WILL NOT WORK

    ? By clicking on a link, you should move to another part of the document or site

    that is related to the information you need.

    ? If you discover this is not what you wanted, there is a ―Back‖ button at the top of

    your screen which will take you to the last information you were viewing.

Navigation Icon:

    ? You will also notice that when your computer is working on a request from you,

    the picture in the upper right corner moves.

    ? This means that the computer will soon take you to your destination- do not click

    on anything while the picture is moving.

Where to locate Internet access:

    ? Access is available to the public in several places. Access may be found in:

    o Your hotel lobby/business center

    o The public library (call before traveling to check for free access)

    o Internet cafes (cafes typically charge a per-minute fee)

    o You may also try to find assistance through the hotel staff.

    II. DISASTER ASSISTANCE

    CONSUMER PROTECTION INFORMATION

    Who to contact if you suspect you are a victim of fraud.

    Consumer Protection Resources

    Organization Phone Number and Website

    Federal Trade Commission (FTC) 1-877-ID-THEFT (1-877-438-4338)

    (1-877-438-4338) ? Hotline is available from 9 am to 8 pm

    http://www.consumer.gov/idtheft Eastern Time, Monday through Friday

    ? If you believe you are the victim of Identity

    Theft, contact the FTC as well as the three

    credit unions and your credit card issuer

    Equifax 1-888-766-0008

    www.equifax.com ? If you believe you‘ve been the victim of

    Identity Theft, call to place a Fraud Alert

    on your file

    Experian 1-888-397-3742

    www.experian.com ? Hotline is available from 9 am to 5 pm,

    Monday through Friday

    ? Priority assistance for hurricane victims

    ? If you believe you‘ve been the victim of

    Identity Theft, call to place a Fraud Alert

    on your file

    ? Free copies of you credit file

    Transunion 1-800-680-7289

    www.transunion.com ? If you believe you‘ve been the victim of

    Identity Theft, call to place a Fraud Alert National on your file

    Federal Bureau of Investigation (FBI) 1-800-CALL-FBI (1-800-225-5324)

    ? Report information or complaints of public

    corruption and/or government fraud relative

    to Hurricane Katrina

    ? Call 24 hours a day, 7 days a week

    Department of Energy 1-800-244-3301 ? Hotline available 7 am to 12 pm EST,

    Monday through Friday.

    ? Call the Gas Price Watch hotline if you

    suspect gas price gouging and/or price

    fixing

    National Flood Insurance Program (NFIP) http://www.floodsmart.gov/floodsmart/pages/index.jsp

    http://www.fema.gov/nfip/ ? Provides information and links to additional

    flood insurance information. Additionally,

    the NFIP has a special website for

    customers:

    Alabama Attorney General 1-800-392-5658

    www.ago.state.al.us/ ? Hotline available 8 am to 5 pm, Monday

    through Friday

    ? Contact the Attorney General‘s office to

    report price gouging and price fixing Alabama

    Consumer Protection Resources

    Organization Phone Number and Website Arkansas Attorney General http://www.ag.state.ar.us/ ? Contact the Attorney General‘s office to

    report price gouging and price fixing

    Arkansas

    California Department of Consumer Affairs Toll free hotline: 1- 800- 952-5210

    Tel: (916) 445-1254 ? File a complaint

    http://www.dca.ca.gov/ ? Consumer protection and price gauging

     reporting

     California

    Florida Attorney General Attorney General‘s Office Fraud Hotline:

    1-866-966-7229 (in state) ? Hotline available 8 am to 5 pm, Monday

    1-850-414-3990 through Friday

    http://myfloridalegal.com/consumer ? Medical fraud control

    ? Consumer protection and price gauging

    reporting ? Identity theft reporting Florida ? Consumer fraud alerts

    ? You may also visit their offices at: The

    Capitol PL-01Tallahassee, FL 32399-

    1050

    Georgia Governor‘s Office of Consumer http://www.georgia.gov Affairs Then, click on:

    1. Legal, Public, Consumer Affairs

    2. Consumer Protection Georgia 3. Consumer Complaints Louisiana Attorney General http://www.ag.state.la.us/Complaint.aspx

    ? Contact the Attorney General‘s office to

    report price gouging and price fixing

    Louisiana Department of Insurance For forms:

    1-800-259-5301 (in state) ? Hotline available 7 am to 6 pm, Monday

    1-225-342-1258 (out of state) through Friday and 8 am to 5 pm, Saturday

    http://www.ldi.la.gov and Sunday.

    ? Contact if you are not satisfied with the

    service (subject to Louisiana law) that you

    received from your insurance company.

    ? Lodge a complaint against your insurance Louisiana company

    ? Help locating an insurance company

    ? Mail completed forms, as well as copies of

    supporting materials, to: Louisiana

    Department of Insurance, Property and

    Casualty Consumer Complaints, PO Box

    94214, Baton Rouge, Louisiana 70804

    Consumer Protection Resources

    Organization Phone Number and Website

    Mississippi Attorney General Jackson: 1-800-281-4418

    Gulfport: 1-228-324-0114 ? Hotline available 8 am to 5 pm, Monday

    Gulfport: 1-228-518-1326 through Friday

    http://www.ago.state.ms.us/divisions/consumer/ ? Contact the Attorney General‘s office to

    report price gouging and price fixing

    Mississippi Insurance Department For forms:

    ? Hotline available 8 am to 5 pm, Monday 1-800-562-2957 (in state) through Friday 1-601-359-2453 (out of state) ? Contact if you are not satisfied with the http://www.doi.state.ms.us/ service (subject to Mississippi law) that you

    received from your insurance company.

    ? Mail completed forms, as well as copies of Mississippi supporting materials, to: Mississippi

    Insurance Department, Consumer Services

    Division, PO Box 79, Jackson, MS 39205.

    ? You may also visit their offices in the

    Woolfolk State Office Building, located at th501 North West Street, 10 floor, Jackson,

    Mississippi

    Bureau of Consumer Protection Las Vegas: 702-486-3194

    Carson City: 775-684-1180 Nevada Attorney General Reno Office: 775-688-1800

    Las Vegas Office: 702-486-7355 ? Hotline available 8 am to 5 pm, Monday For referral: 1-800-266-8688 through Friday http://ag.state.nv.us/ ? Consumer Protection Nevada ? Fraud protection services

    ? You may also visit their offices at:

    Reno: 5420 Kietzke Lane Suite 202, Reno,

    Nevada 89511

    Las Vegas: 555 E. Washington Ave Suite

    3900, Las Vegas, Nevada 89101

    Oklahoma Attorney General 1-405-521-2029

    http://www.oag.state.ok.us/oagweb.nsf/ ? Contact the Attorney General‘s office to

    Then, click on: Consumer Protection report price gouging and price fixing

    Oklahoma

    Tennessee Attorney General‘s Consumer 1-800-342-8385 Affairs Hotline http://www.attorneygeneral.state.tn.us/ ? Contact the Attorney General‘s office to

    report price gouging and price fixing

    Tennessee

    Texas Attorney General http://www.oag.state.tx.us/consumer/consumer.shtml

    ? Contact the Attorney General‘s office to

    report price gouging and price fixing Texas

    Consumer Protection Resources

    Organization Phone Number and Website

    Texas Department of Insurance For forms:

    1-800-599-SHOP (1-800-599-7467) [in state] ? Contact if you are not satisfied with the

    1-512-305-7211 (out of state) service (subject to Texas law) that you

    http://www.tdi.state.tx.us/consumer/cpportal.html received from your insurance company

    ? Mail completed forms, as well as copies of

    supporting materials, to: Texas Department

    of Insurance, Consumer Protection Program

    (111-1A), PO Box 149091, Austin, TX

    78714-9091

    ? You can also fax the information to: 1-512-

    475-1771

    Utah Division of Consumer Protection Toll free: 1-800-721-7233

    http://www.commerce.utah.gov/dcp/ ? Hotline available from 8 am to 5 pm, MST

     ? Child protection Utah ? Consumer complaint forms.

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