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MILLWARD BROWN MARKET RESEARCH

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This interview was conducted by me with the respondent under the Code of Conduct laid down by the Market Research Society and according to the instructions

    SERIAL NO:

     FieldWorks The Butlers Wharf Building

    36 Shad Thames

    London SE1 2YE

    Tel No: 020 7357 8522

MRS - S Day

    DIR - K Evans

    Private & Confidential

    August 2008

    JN4641

    Project National Station Travel Plan

    QUESTIONNAIRE

Respondent Name:

Address:

    Post code: Telephone No:

    Email Address:

Interviewers Declaration:

This interview was conducted by me with the respondent under the Code of Conduct laid down by the Market

    Research Society and according to the instructions I was given.

Date of Interview: Start time Finish Time:

Signed:

Interviewer Name: Interviewer No.

Signed off by:

Client Signed off by:

FieldWorks Signed off by:

SELECT STATION INTERVIEWS CONDUCTED AT

    Accrington 1 Eastleigh 11 Romsey 21

    Ashford 2 Hatfield 12 Shotton 22

    Bristol Parkway 3 Hazel Grove 13 Southend Central 23 Chandlers Ford 4 Hebden Bridge 14 Southend Victoria 24 Chapeltown 5 Kings Norton 15 St Albans City 25 Colchester 6 Leamington Spa 16 St Albans Abbey 26 Darlington 7 Leighton Buzzard 17 St Denys 27 Derby 8 Loughborough Jct 18 Stoke-on-Trent 28 Digby and Sowton 9 Middlesborough 19 Thornaby 29 Durham 10 Milton Keynes Ctl 20 Truro 30

    1 Project National Station Travel Plan October 2008

    Good morning/afternoon/evening, my name is ......... from FieldWorks. train company and Council and Passenger Focus are working together to understand how people travel to and from the station. This is part of a longer term project to improve access to the station and your views are very important to us.

     Your answers will be treated in the strictest confidence and will be used for statistical purposes only.

IMPORTANT: Any information you offer will be treated completely confidentially.

    IMPORTANT: The interview is solely for research purposes and we will not attempt to sell you anything today or afterwards.

IMPORTANT: The survey will take approximately 5 mins of your time.

ASK ALL

    Q1 Are you? SINGLE CODE ONLY

     Waiting for a train (start of journey) ...................................1 Go to Q2i

     Exiting the station ...............................................................2 Go to Q2ii

     Catching a connecting train ...............................................3 Skip to Q3

Q2 Can you please tell me:

ASK IF OPTION 1 SELECTED AT Q1

    Q2i Where have you just come from? SINGLE CODE ONLY

ASK IF OPTION 2 SELECTED AT Q1

    Q2ii Where you are now going? SINGLE CODE ONLY

    Q2i Q2ii

    Home 1 1

    Work 2 2

    Other (Specify) ________________________________ 3 3

Could you please give me the postcode of where you are going?

     .............................................................................................

    ASK ALL

    SHOWCARD Q3

    Q3 What is the main purpose of your journey today? SINGLE CODE ONLY

     Commuting to / from work ..................................................1

     Company business ............................................................2

     Personal business (e.g. dentist) ........................................3

     Commuting to / from education..........................................4

     Shopping .............................................................................5

     Visiting friends / relatives ...................................................6

     Leisure (e.g. pub, cinema, sporting activity) .....................7

     Other (Specify) ...................................................................8

     .............................................................................................

    2 Project National Station Travel Plan October 2008

SHOWCARD Q4

    We are interested in your main mode of travel (MODE USED FOR THE GREATEST DISTANCE)

ASK IF OPTION 1 SELECTED AT Q1

    Q4i How did you travel to this station today? SINGLE CODE ONLY

ASK IF OPTION 2 SELECTED AT Q1

    Q4ii How will you travel from this station today? SINGLE CODE ONLY

    Q4i Q4ii

    Walk 1 1

    Cycle 2 2

    Car drive alone 3 3

    Park and ride (car then dedicated park and ride bus) 4 4

    Car share 5 5

    Car dropped off 6 6

    Train 7 7

    Taxi 8 8

    Motorbike 9 9

    Bus / Coach / Tram 10 10

    Other (Specify) ________________________________ 11 11

IF OPTION 1 SELECTED AT Q4i OR Q4ii SKIP TO Q7

     .............................................................................................

    SHOWCARD Q5

    ASK ALL

    Q5 Why did you / will you use this means of transport? MULTICODE POSSIBLE

     Time savings ......................................................................1

     Convenience ......................................................................2

     Cost savings .......................................................................3

     No buses or infrequent buses available at the time I

     wanted to travel ..................................................................4

     The bus routes do not suit me ...........................................5

     Lack of / poor cycle routes .................................................6

     Not enough secure cycle parking ......................................7

     Lack of / poor pedestrian routes ........................................8

     It’s too far to walk or cycle..................................................9

     I need more information on other ways to travel to /

     from the station ................................................................. 10

     Lack of car parking ........................................................... 11

     Other commitments (e.g. dropping children at school) .. 12

     Personal safety ................................................................. 13

     Mobility impairment .......................................................... 14

     Other (Specify) ................................................................. 15

     .............................................................................................

    ASK IF OPTION 3, 5 OR 6 SELECTED AT Q4, OTHERS SKIP TO Q7

    Q6 What is the one thing that would make it easier for you to get to / from the station by a means other than the car?

    3 Project National Station Travel Plan October 2008

SHOWCARD Q7

    ASK ALL

    Q7 How often do you use this station? SINGLE CODE ONLY

     Daily ...................................................................................1

     3 or 4 times a week ............................................................2

     Once a week.......................................................................3

     Several times a month .......................................................4

     Less frequently ...................................................................5

     ................................................................................................................................ ............................................................. .......................

    SHOWCARD Q8

    Q8 How satisfied are you with the ease of travelling to and from this station? SINGLE CODE ONLY

    Very Very

    SatisfieDissatisfie

    d d

    1 2 3 4 5

     ................................................................................................................................ .............................................................

    Q9 RECORD THE RESPONDENTS GENDER

     Male ...................................................................................1

     Female ................................................................................2

     .................................................................................................................. .............................................................

    SHOWCARD Q10

    Q10 Which age group do you belong to? SINGLE CODE ONLY

     16 to 25 ..............................................................................1

     26 to 34 ...............................................................................2

     35 to 44 ...............................................................................3

     45 to 54 ...............................................................................4

     55 to 64 ...............................................................................5

     65 to 69 ...............................................................................6

     70 to 80 ...............................................................................7

     81+ ......................................................................................8

     .................................................................................................................. .............................................................

    Q11 What is your working status? SINGLE CODE ONLY

     Working full time ................................................................1

     Working part time ...............................................................2

     Full time student .................................................................3

     Not working ........................................................................4

     Refused ..............................................................................5

SHOWCARD Q12

    Q12 Was there anything else that made it difficult to get around today? MULTICODE POSSIBLE

     Heavy / bulky luggage ......................................................1

     Travelling with a pushchair ................................................2

     Travelling with a folding bicycle .........................................3

     Travelling with a non-folding bicycle ................................4

     Travelling with a dog ..........................................................5

     Travelling with a wheelchair ..............................................6

     Travelling with children ......................................................7

     Temporary mobility problems (e.g. broken leg) ................8

     Other (Specify) ...................................................................9

    4 Project National Station Travel Plan October 2008

     None apply ....................................................................... 10

SHOWCARD Q13

    Q13 Do you have a disability or long term illness? MULTICODE POSSIBLE

     No, none .............................................................................1

     Yes; mobility .......................................................................2

     Yes; eyesight ......................................................................3

     Yes; wheelchair user ..........................................................4

     Yes; speech impairment ....................................................5

     Yes; hearing .......................................................................6

     Yes; learning difficulties .....................................................7

     Other (Specify) ...................................................................8

    IF RESPONDENT HAS TIME, PLEASE COMPLETE THE REMAINDER OF THE QUESTIONNAIRE. IF NOT, PLEASE ASK Q14.

    Q14 - Would you be happy to take part in further research about rail travel and for your contact details to be passed onto the train company and local authority?

     Yes ......................................................................................1

     No ........................................................................................2

THANK AND CLOSE INTERVIEW IF ANSWERED OPTION 3 AT Q1

     .................................................................................................................. ..........................................................

    SHOWCARD Q15

    Q15 Which means other than that you used today, do you ever use to get to / from the Station? MULTI-CODE

    Q15

    Walk 1

    Cycle 2

    Car drive alone 3

    Park and ride (car then dedicated park and ride bus) 4

    Car share 5

    Car dropped off 6

    Train 7

    Taxi 8

    Motorbike 9

    Bus / Coach / Tram 10

    Other (Specify) ________________________________ 11

     .................................................................................................................. ..........................................................

    ASK IF RESPONDENT SELECTED OPTION 3, 5 OR 6 AT Q15, IF NOT SKIP TO Q19

    Q16 If available, which alternative means of getting to the station would you consider? MULTI-CODE

    Q16

    Walk 1

    Cycle 2

    Car share / Car club 3

    Public transport 4

    None / DK 5

    5 Project National Station Travel Plan October 2008

     .................................................................................................................. ...............................................................

    ASK IF RESPONDENT SELECTED OPTION 3 OR 5 AT Q15, OTHERS SKIP TO Q19

    Q17 Where did you park your car? SINGLE CODE ONLY

     Station car park Season Ticket ........................................................... 1

     Council car park (paid) ........................................................................... 2

     Other car park (please state location) .................................................... 3

     On street (please state location) ............................................................ 4

     .................................................................................................................. ............................................................... .....................

    SHOWCARD Q18

    Q18 If you couldn’t park near the station, what would you do? MULTICODE POSSIBLE

     Use another station ................................................................................. 1

     Get a lift.................................................................................................... 2

     Use park and ride facilities ..................................................................... 3

     Get a bus ................................................................................................. 4

     Get a taxi ................................................................................................. 5

     Walk ......................................................................................................... 6

     Cycle ........................................................................................................ 7

     Drive all the way to my end destination ................................................. 8

     I would not travel ..................................................................................... 9

     Other (Specify) ....................................................................................... 10

     .................................................................................................................. ............................................................... .....................

    ASK ALL

    Q19 Do you live closer to a station other than this one? SINGLE CODE ONLY

     Yes (Specify) ........................................................................................... 1

     No ............................................................................................................ 2

     Don’t know / not sure .............................................................................. 3

     ................................................................................................................................ ............................................................... .....................

    SHOWCARD Q20

    ASK IF RESPODENT SELECTED CODE 1 AT Q19, OTHERS SKIP TO Q22

    Q20 If so, why do you use this station? MULTICODE POSSIBLE

     More frequent services ........................................................................... 1

     Better facilities ......................................................................................... 2

     Easier to get to ........................................................................................ 3

     Cheaper rail fare ..................................................................................... 4

     Better connecting services ..................................................................... 5

     Train services I need .............................................................................. 6

     Feel safer at this station .......................................................................... 7

     Cheaper parking ..................................................................................... 8

     Easier to park .......................................................................................... 9

     Other (Specify) ....................................................................................... 10

    6 Project National Station Travel Plan October 2008

Q21 How many cars are there in your household? SINGLE CODE ONLY

     None ...................................................................................1

     1 car ....................................................................................2

     2 cars ..................................................................................3

     3 cars ..................................................................................4

     4 + cars ...............................................................................5

ASK ALL

    Q22 For how long have you been using this station?

    Years Months

ASK IF LESS THAN 2 YEARS AT Q21, OTHERS SKIP TO Q24

    Q23 What did you do before?

     .................................................................................................................. ............................................................... .....................

    ASK ALL

    Q24 Since using this station, have you made any changes to how you travel to it?

     Yes ........................................................................................................... 1

     No ............................................................................................................ 2

IF YES, GO TO Q25, IF NO, THANK AND CLOSE

     .................................................................................................................. ............................................................... .....................

    Q25 What changes did you make?

     .................................................................................................................. ............................................................... .....................

    Q26 Why did you change?

    7 Project National Station Travel Plan October 2008

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