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CA COMPREHENSIVE EMPLOYMENT STRATEGY

By Bryan Perry,2014-06-17 23:52
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CA COMPREHENSIVE EMPLOYMENT STRATEGY ...

    APPENDIX B:

    CA COMPREHENSIVE EMPLOYMENT STRATEGY

    FOR PEOPLE WITH DISABILITIES:

    STAKEHOLDER INPUT SUMMARY

    BY INPUT METHOD & STRATEGY FRAMEWORK

INPUT METHOD

    & STRATEGY SUMMARY OF COMMENTS FRAMEWORK

INFORMAL FOCUS GROUPS

    A) BUSINESS Need qualified employees to hire

    NEEDS Looking for the best qualified person

    Look at skill sets first

    Review skills from resumes before talking to candidates

    Bottom line is “Do they have the skills?” If so, everything else can be worked around

    Candidates need right skill set workers are not trained for high-tech

    Companies can’t discriminate in this job market

    Hiring managers need to learn how to work with PwD

    Legal issues cause trepidation for managers

    Don’t know definition of “reasonable” for accommodations

    Managers don’t typically know unless someone asks for an accommodation

    Don’t want to hurt feelings by asking the wrong questions

    Definition of disability is vague

    Don’t know disability etiquette

    Need to better understand ranges of disability

    Need to infuse humanity into human resources

    Employers need education so don’t discriminate when PwD discloses disability

    Don’t make assumptions, e.g. “Cerebral Palsy does not equate to mental retardation”

    Training for managers is lacking

    One employer started affinity groups (including PwD) to help identify accessibility issues

    Comp Employment Strategy 1

    Stakeholder Input Summary

Smaller companies more nervous about cost of accommodations, especially those companies

    without a human resources department/person

    Companies with fewer resources may be less knowledgeable about laws Companies need info on legal requirements, resources and HR issues

    Cost of accommodations unknown, if known may alleviate some smaller employer concerns Lot of misinformation about cost, e.g. PwD missing work, health care costs is prevalent Smaller employers need to know about tax credits

    On-line training in short increments; every time you pull a manager off line, it costs the company

    money

    Examples of reasonable accommodations

    Continuing education, 1 to 2 minute continuing sagas

    Post info on website

    Job postings need to be placed in places that youth frequent

    Need to reach out to employers

    Provide a welcoming environment to PwD

    Employers often not willing to do accommodations/light duty for WC PwD to return to work Construction industry views workers with disabilities as liabilities (insurance and safety) Need to learn from Heartland Foundation in San Diego about how to find better matches between

    employers and PwD

    Lot of jobs in construction, but difficulty with people with learning disabilities (lots of math, oral and written instructions); some success with mix of on the job and classroom instruction Employers see value of retaining employees

    Employers need to buy in that no one is perfect, e.g. always have families with problems Employers need to talk to other employers, peer to peer, re: retention, HR, and Health Care costs Need tax Credit for employers who hire people with disabilities

    Education to change culture in companies

    Employers tend to be more tolerant of youth than adult workers with developmental or learning disabilities

    Issue around getting employers to the table to hire veterans; there is no single point of contact Direct relationship between employer/supervisor and worker leads to success Example of how employer plays a key role: Machinist who assembled airplane engines was

    Comp Employment Strategy 2

    Stakeholder Input Summary

blinded on the job; post WC was able to return to work to disassemble engines for maintenance

    Workplace is scared to hire a PwD

    Soft bigotry of low expectations of employers

    Employers hear from other employers about successes in hiring PwD Employers need incentives to raise awareness

    Focus on ability

    Recognize abilities rather than disabilities

    Use common sense, courtesy, and sensitivity with everyone Need ambassadors to get education and training about hiring PwD Need more information on hiring PwD

    Allow PwD to use leave to receive necessary treatment

    Educate to change attitudes of employers

    Use appropriate behavior and etiquette when interacting with PwD Consider how the employees with disabilities will evacuate the premises in an emergency

    Provide special equipment to be available to help with evacuation Inform safety coordinator of employee’s location before emergency occurs Assign buddies for employees requiring assistance during evacuation Incentives provided by state to encourage hiring of PwD Educate companies about the hiring process for PwD

    Need employees to hire

    Less paperwork and more efficiency from the state

    Unaware of what is “reasonable” for accommodations

    Need training to ease fear of litigation

    Need education to correct misconceptions

    Need employees to have reliable transportation

    Feel standards for job coaches are to low

    Job developers need to keep a fluid relationship with employers through continuous contact

    More experienced and educated job coaches

    Train employers on how to handle accommodations

    Employer training and education

    Change employer attitudes

    Comp Employment Strategy 3

    Stakeholder Input Summary

Need to look for abilities and be open-minded

    Information about hiring PwD must be brought to their attention so they are aware Reduce process and paperwork involved in state reimbursement

    Need DOR to provide help and work with employers efficiently

    Need higher standards and education required for job coaches for them to be beneficial Adequate transportation for employee

    Want professional, certified job coaches

    Incentives provided by state so employers are receptive to accommodation PwD Need communication to front-line managers

    Job sharing is an alternative for employers to share the hours for students Employers need to be told about accommodations and job coaches during interview

    B) PREPARATION PwD need to “get out of their own way,” need to help themselves

    & SUPPORT PwD come with attitudes

    PwD are not labor market ready

    PwD want people to do the work (employment search/interview) for them PwD need to be trained to operate in the high tech world

    PwD don’t know how to ask for accommodations affects job performance All applicants must be computer savvy

    Some PwD don’t want to ask for accommodations, they want to be treated like everyone else Many PwD don’t know how to ask for accommodations, which affects job performance Candidates must have skills & be ready to accept rejection and keep going Need fewer people on Medi-Cal

    Need attention to increased job retention rates for PwD

    Link PwD to temporary agencies

    Develop systems of transportation to meet employment and recreation needs PwD need to avail themselves of the services available

    PwD need to learn self advocacy skills

    PwD need to advocate for themselves, learn how to influence public policy PwD need to participate in plan(s) development, policy development & implementation PwD need to connect to community programs, e.g. People First, etc. Need to develop systems for mentoring

    Comp Employment Strategy 4

    Stakeholder Input Summary

    For retaining employment PwD may need to re-think what they “will” and “won’t” do PwD need to make thoughtful decisions about career choices PwD need opportunities for advancement

    PwD need to be “savvy” and specific about their needs

    PwD need role models of people in the workforce that “look like me” PwD need soft skills

    PwD need honest feedback from supervisors/performance appraisals PwD need to develop and articulate skill sets

    PwD need to develop better work ethic

    Motivation the key

    PwD need service providers to discuss opportunities about career paths Service providers need to view employers as partners/committed in making their workforce fully

    inclusive

    Service providers need better business and public sector linkage Employers don’t know how to reach workers with disabilities and service providers do Service providers need to create a more welcoming environment, “this place is for you” Service providers need to practice common courtesy toward PwD Greater accountability for service providers

    Support work expectations

    Service providers should address the full array of barriers

    Accessibility an issue for PwD using service providers

    Service providers need to be diverse in their knowledge of disabilities Staff of service providers need to be sensitive to disabilities and disability issues in attitude and

    culture of the organization

    Service providers need to collaborate and come to agreement on the goal Staff of service providers need to keep careers in mind, not just a job for PwD Service providers need to work with education

    Transportation for employment and independent living needs Workers with disabilities get stuck in the Worker’s Comp system, unable to find WC physician to

    certify ability to return to work

    WC PwD need job transition to new jobs with less physical demands

    Comp Employment Strategy 5

    Stakeholder Input Summary

    Needs assessment on issues of worker health and safety, focus on DD & best practices Need to address English as a Second Language issues in PwD, language & reading Injured workers, WC and other workers have trouble navigating state and social services system Barriers PwD face that need to be addressed include: employers communicating directly with the worker not just coaches or placement staff; co-workers and supervisors fearful or uncomfortable;

    disabled workers get less training and suggestions from other staff & informal education is limited Construction trades have state certification tests, PwD not provided accommodations Customized training program for shipyard building e.g. General Dynamics wanted to reduce turn

    over in boring jobs that worked well for DD workers e.g. cable plugging, cross training in 8 different

    areas,

    Job coaches can be very helpful

    Paid mentorship programs, e.g. machinists, apprenticeships

    Funding for training & mentors

    PwD need real jobs, not just minimum wage/no benefits jobs

    Academic/community college training needed for career ladder

    Formal wrap around services piece needed, need support services plus training, hands on, needs

    to be paid for; includes PwD & non English speaking workers (TAT funds, 25% funds) Maintain and increase funding for Regional Centers’ Supported Work Medi-Cal funds for Supported Work

    People need to be able to advance in careers

    Could retrain away from heavy physical work

    People who are injured on the job, whether worker’s comp or other disability programs, don’t know

    how to navigate the systems

    Service providers don’t know where to send veterans; there is no single point of contact Veterans returning from combat need more than Core A services

    Military doesn’t prepare people to make it in civilian world; average soldier needs at least 6 months

    to prepare. Need a transition program

    It is easier to track veterans with physical disabilities, as they return for care. Veterans with mental

    health disabilities are much more difficult to track

    TAP curricula changes are needed to make sure veterans are aware of resources in local

    community

    Comp Employment Strategy 6

    Stakeholder Input Summary

    Prevention of mental health/alcohol and drug issues may stop high number of homeless vets VA are not tracking Reserves/National Guard; they are getting lost

    Reservists/National Guard are displaying issues with employment/families when they return If NG/Reservist deployed to combat area they can receive up to 2 years of VA benefits; If not

    deployed to non-combat area they receive no VA benefits

    The military is keeping over 200 soldiers at Balboa and 100 at Camp Pendleton on medical hold

    until their disability stabilizes to ensure they continue to receive military pay/benefits Veterans organizations are used to dealing with the older vets; need to learn to deal with the

    younger vets

    There are age related issues for younger vets/women

    County Mental Health organizations need to be included in service provision Great need for family support services for veterans

    Veterans need help in removing stigma of asking for mental health services Need one-stop team model to address veterans services needed

    Need to ask the soon-to-be released veterans what they need

    Vets need equal treatment to access high school and community colleges. Residency is an issue for some soldiers released in CA; want to stay but can’t afford to go to school

    here

    Need a law that if a returning soldier meets criteria, there is no charge for community college tuition Veterans need to learn that basic skills are needed for civilian employment Programs need to be designed to help medics transfer to LVN

    Younger soldiers are taken off their normal developmental track; for them it will take longer to return

    to occupational/employment track

    A holistic approach needs to be taken, family issues need to be addressed Begin providing training services to soldiers as soon as they know they are going to be released; much more than TAP, like assessments, training, etc.

    Educate veterans and family regarding mental health issues (PTSD)

    Need early intervention and prevention for veterans; intervene early to prevent more serious issues Need mental health support systems for families, including broad-based wraparound programs Programs are impersonal

    EDD’s job services is now impersonal compared to years ago

    Comp Employment Strategy 7

    Stakeholder Input Summary

    UI process is unclear & staff do not seem to be trained to assist, get different/conflicting answers Job Services automatically refers PwD to Vocational Rehabilitation

    Vocational Rehabilitation needs to conduct initial assessments, not just pre-injury experience Vocational Rehabilitation needs to do more career counseling, career exploration, benefits planning

    counseling

    PwD need one-on-one counseling

    For SCIF, an information sheet is needed to let PwD know what to expect PwD need to be informed of system requirements, help with knowing what they need to do to

    receive assistance & navigate the system

    Better trained staff are needed throughout the system

    PwD need better education

    YwD need improved skill sets

    YwD need college opportunities instead of immediate job after high school YwD need better understanding of the benefits and outcomes of employment and careers YwD need assistance to have/maintain motivation to pursue long-term education and training YwD need mentors, role models of people that “look like me” who are in workforce YwD need first experiences to learn soft skills and gain exposure to jobs YwD need variety of opportunities to learn what jobs they like or not

    YwD need jobs with opportunities for advancement

    YwD need to get honest feedback from supervisors on performance in early work experience YwD need connections to employers

    YwD need an understanding of how and when to use disclosure and requests for accommodations

    to best advantage

    YwD need skills to manage necessary support services

    YwD need to learn work ethic, e.g. being on-time, willing to work, having soft skills YwD need better access to career counselors in education settings/high schools YwD need early exposure to work environment

    Schools to identify internships and work experience, including paid work experience, not just

    volunteer positions

    YwD need to learn social skills

    Need to develop youth at work curricula

    Comp Employment Strategy 8

    Stakeholder Input Summary

Need to make courses more accessible to those with cognitive disabilities, e.g. more interactive,

    more pictures

    Promote all programs that promote youth and workers to work recognize that disability is part of all

    programs

    Department of Rehabilitation needs to pay for college

    YwD learn to advocate for self & ask for accommodations

    Caring staff of disabled student services make a difference, help focus on strengths YwD need on-the-job experiences, a chance to use the adaptive equipment and build confidence Supportive college teachers

    YwD need an understanding of how/when/how much to disclose

    YwD need to learn how to deal with the social service systems

    YwD need to learn how to enhance their skills, especially marketability using computers Students with disabilities need to learn about the “outside world”

    Students should work with the Career Center & obtain Social Security information YwD need access to services

    YwD need access to better transportation

    YwD need research their career goals, have internships and job shadowing opportunities RSP in secondary school, disabled student services in college, vocational rehabilitation assistive

    technology & Recordings for the Blind & Dyslexic all helpful to YwD Supportive family members, including grandparents

    YwD need access to health benefits, either through parents’ insurance, buying their own insurance

    or Medi-Cal

    IEPs need to inform students about the need to work

    Workability are very helpful for YwD to help learn how to talk with employers about

    accommodations, getting refresher training and learning what it takes to get a job, and getting

    familiarized with skills and techniques to find a job

    Individualized training for YwD aimed at personal job interest

    Experience and skill training needed for YwD

    YwD found rehab counselor helpful

    Transportation and car needed

    YwD need tutors to help understand studies and improve grades

    Comp Employment Strategy 9

    Stakeholder Input Summary

Alternatives to HS Exit Exam to achieve diploma for YwD

    YwD need variety in occupation places

    YwD need practice interviews and group career training

    Parents of YwD need information and communication

    YwD need more job exposure

    YwD need to have the opportunity to receive a diploma with alternatives to the HS Exit Exam or a

    modified HS Exit Exam

    Certificate of Completion doesn’t help YwD get jobs the way a diploma can YwD need more transportation options

    YwD need supplies in school in order to learn

    YwD need computer and reading skills for job applications

    YwD need communication services such as e-mail

    Motivation training is needed for YwD and their parents

    Bus training and education for parents regarding transportation for YwD YwD need diplomas to better obtain a job

    Grades should not be a barrier to gaining work experience

    YwD need proper preparation and training for college

    Education and information about drugs and their effect on keeping a job for YwD YwD need diplomas

    YwD need confidence/communication/socialization training for handling job fairs Mock interviews are needed for YwD

    YwD found job developers and teachers motivating

    YwD need role models

    YwD need to be taught Braille and spelling, not just one or the other Network for parents of YwD

    PwD need to developing concentration skills

    PwD need help passing the Exit Exam

    PwD need jobs they can live off of

    PwD need work skills that will help them achieve the job they desire; assurance of a future

    Schools need to teach transition into life after Graduation earlier than they do Parents need more people in different programs to answer questions

    Comp Employment Strategy 10

    Stakeholder Input Summary

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