State In-Service Training Program Course Catalog
Spring 2010
Agency Registration Deadline: 02/03/10
Staff Development Courses offered by
The State of Connecticut Community College System
in partnership with
Department of Administrative Services
www.commnet.edu/inservice
Welcome!
Dear Colleagues,
The Department of Administrative Services and Connecticut‘s Community College System are partners in providing a wide variety of cost-effective training opportunities to Connecticut State employees. This catalog includes courses that will help your staff enhance their skills to meet and support agency goals efficiently and with a high level of customer service. All agencies and employees at all levels are encouraged to participate! Whether you are familiar with the In-Service Training Program or looking at a catalog for the first time, we welcome your participation and feedback.
What’s NEW this term?
State In-Service Training for spring 2010 is offering courses that address possible career mobility opportunities and include Advancing your Career in the State System, Interviewing Skills for Career Advancement and Positioning Yourself for a Promotion. We are also offering a Middle Management Skills Certificate. For our
social service agencies with staff working in the field, we are offering R.A.D. Rape Aggression Defense. New
computer technology courses include Adobe Acrobat Intermediate, Oracle Database 10g and PHP Web
Programming, Web Usability and Design II-Intermediate and Word/Excel Combination in Spanish and Writing for the Web. New instructors this spring include Kenneth Larson, George Hernandez, Michael Jordan-Reilly, Ted Crommett, Cathy Poehler, Fierida Mimo, Victor Mitchell, Dawn Leger, and Mara Braverman.
How do I register?
All registrations are coordinated and submitted by agency Training Approval Officers (TAOs) using the online registration system. See your agency‘s TAO for details about deadlines and the approval process within your agency. If you don‘t know who your TAO is, please check our website or call 860-244-7614.
How do I pay for courses?
Please ask your Training Approval Officer regarding payment options for courses. You may be eligible to apply for union workshop funds for reimbursement as defined by your collective bargaining agreements. Some individuals self-pay directly to our CT Community College System Office. Please be sure to gain prior approval to take the course from your supervisor.
Visit our web site:
www.commnet.edu/inservice. Or, to visit the Community College System page or any college‘s individual page, check out: www.commnet.edu.
Thank you for your time and interest. We look forward to seeing you this spring!
Jane Williams
Workforce Development Coordinator
Connecticut Community Colleges
Phone: (860) 244-7614 Fax: (860) 244-7883
jwilliams@commnet.edu
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Table of Contents Page No.
8 Registration Information
10 For Training Approval Officers: How to Submit Agency Registrations
11 Registration Information for Students
12 Individual Application for State In-Service Training Programs
13 Agency Registration Form
Essential Business Skills
14 "He Said-She Said"; Building an Inter Gender Communication Bridge in the Workplace
14 Accounting II
15 Advanced Grant Writing
15 Advancing Your Career in the State System
16 Assertiveness Training: Getting Your Point Across (Nicely)
16 Becoming Proactive and Avoiding Job Burnout in Turbulent Economic Times
17 Bringing Out the Best in Others When Tempers Are Short and Resources are Tight
18 Building Blocks of Writing Certificate
18 Building Writing Basics
19 Bullying in the Workplace
19 Business Writing with Style and Impact - NEW!
20 Call Center Customer Service NEW
20 Climbing the Public Speaking Mountain: Overcoming Fears and Phobias
21 Conflict Resolution in the Workplace
21 Conversational Spanish for the Real World Use in the Workplace
22 Covey: Stephen Covey
22 CPR/AED Certification
23 Dealing Constructively with Negativity in the Workplace - Making a Positive Impact
23 Dealing with Difficult Customers
24 Defensive Driving
24 Editing 101
25 E-mail Etiquette NEW
25 Ergonomic Issues: Relieving Stiff Joints, Neck and Back Pain Level 1
26 Franklin Coveys 4 Disciplines
26 Getting Good Press in a Bad News Economy NEW
27 Grammar & Punctuation with Less Stress
27 Grammar Review
28 Handling on the Job Conflict
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28 How to Get Along with Everyone: Advanced Communication Skills
29 Interpersonal Communication
29 Interpersonal Intelligence and Leadership: The Key to Understanding Others
30 Interviewing Skills for Career Advancement - NEW!
30 Lean Government - It’s not an Oxymoron
31 Maintaining Separation Between Your Work Life and Your Personal Life
31 Managing Disagreement, Conflict & Confrontation
32 Managing Frustration and Stress: Your Own and Everyone Else’s
32 Managing Multiple Priorities When Resources are Scarce and Teams are Lean
33 Maximizing Your Memory
33 Medical Terminology for Lay People
34 More Productive Work Through Written Communications
34 Motivating Change Resistant Employees: Change Strategies That Work
35 Never Let Them See You Sweat
36 Office Professional Certificate - I
37 Office Professional Communication Certificate NEW
38 Perfect Pronunciation 1
38 Perfect Pronunciation II
39 Performance Under Pressure: Managing Stress in the Workplace
39 Positioning Yourself for Promotion - NEW
40 Power Communication
40 Power Negotiations - I (Introduction)
41 Project Planning & Management
41 Proposal and Report Writing
42 Proven Problem Solving Skills: Maximizing Productivity
42 Pump Up Your Proofreading Proficiency
43 R.A.D. Rape Aggression Defense- NEW
43 Rejuvenating the Mind, Body & Spirit
44 Sign Language I Beginners
44 Sign Language II Intermediate
45 Six Hours to Taking Great Minutes
45 Spanish - On the Job I
46 Spanish for the Workplace - I & II
46 Spontaneous Speaking
47 Stephen Covey's 4 Roles of Leadership
47 Stress Management - NEW
48 Take Charge of Your Health and Increase your Productivity - NEW
48 The People Side of Project Management NEW
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49 The Super Service Toolkit
Thinking on Your Feet: Developing the Power to Persuade Others to Get What You Need in Lean
49 Times
50 Understanding and Using Your Budget Effectively- NEW
50 Using Social Media to Get Your Agency Noticed
51 When Communication Gets Tough
51 Winning Grant Writing Skills
Developing Leadership Skills
52 Achieving the Right Management Balance
52 Bridging the Generation Gap NEW
53 Building Effective Work Groups
53 Communication & Performance Management
54 Communication Strategies - For Leaders
54 Covey: Rethinking Stress
55 Creating Buy-In
55 Developing the Leader Within
56 Discover What Every Supervisor Must Know to Be More Effective
56 Doing More with Less - Management Strategies that Work NEW
57 Essentials of Project Management
57 Leadership and Motivation
58 Making the Transition to Management
58 Middle Management Skills Certificate - NEW!
60 Shortcuts for Supervisors
61 So, You’re a New Supervisor
61 Supervisory Skills Certificate - I
62 Supervisory Skills Certificate - II
64 The 8th Habit, From Effectiveness to Greatness
65 The Hats We Wear
Technology Advancement
65 Access 2003 Certificate
66 Access 2007 - Beginner
66 Access 2007 - I (Introduction)
66 Access 2007 - I (Introduction)
67 Access 2007 - II (Intermediate)
67 Access 2007 - II (Intermediate)
68 Access 2007: Database Skills for Non-Programmers
68 Adobe Acrobat: Basics
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68 Adobe Acrobat: Forms
69 Adobe Acrobat: Intermediate - NEW!
70 Adobe Dreamweaver - I (Introduction)
70 Adobe Dreamweaver - II (Intermediate)
71 Adobe Flash - Introduction
71 Adobe InDesign - Introduction
72 Adobe Photoshop CS3 for Beginners – The Help You Need to Get You Started
72 Adobe Photoshop CS3 for Intermediate Users – Going Beyond the Basics
73 ASP.NET - Introduction
73 Be Your Own PC Tech - I
74 Database - Introduction - NEW!
74 Excel 2003 Certificate
75 Excel 2007 - I (Introduction)
75 Excel 2007 - I (Introduction)
75 Excel 2007 - II (Intermediate)
76 Excel 2007 - More!
76 Excel 2007 Intermediate NEW
77 Excel 2007: Data and Functions
77 Fine-tuning Windows + File & Folder Management
78 Identity Theft: What you need to know to Safeguard Non Public Information
78 Microsoft Project 2007: Essentials
79 Microsoft SQL Server 2008 - Introduction - NEW!
79 MS Office 2007 New Features NEW
80 Oracle Database 10g and PHP Web Programming - NEW!
80 Oracle Database 10g: Introduction to SQL
81 PHP & MySQL Introduction: How to Create Web Forms and Capture Information
81 PowerPoint 2007 - Introduction
82 PowerPoint 2007: Get Up to Speed
82 Programming Basics: Foundation for C#, VB.NET, JAVA and XML
83 Publisher 2007 - Introduction
83 Using the MS Office Suite Together as a Whole
84 VBA (Visual Basic for Applications) - Introduction
84 Web Page Creation: Using Cascading Style Sheets Effectively - NEW!
85 Web Page Design with HTML
85 Web Usability and Design - I (Introduction)
86 Web Usability and Design - II (Intermediate) - NEW!
86 Word 2007 II - (Intermediate)
87 Word 2007: Form Design and Creation
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87 Word 2007: In-Depth - NEW!
88 Word/Exce1 2007 Combination
88 Word/Excel 2007 Combination in SPANISH
89 Writing for the Web - New
90 Instructor Biographies
98 College Locations
99 Maps & Directions
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Registration Information
Registration Timeline
Agency Registration Deadline ................................................................................................ 02/03/10
Late Registration ..................................................................................................................... 02/10/10-02/19/10
Course confirmations / seat reservations available online throughout registration ............... 02/19/10 Training Approval Officers notify staff of seat reservations
and provide maps & directions to each college ............................................. beginning 02/19/10 Courses begin……………………………………………………………………………………………….03/12/10
General Registration & Program Information
Eligibility
; In-Service courses are open to all employees regardless of classification or job title. Individual agencies may
elect to limit registrations in a way that best suits their organization.
; Where agency requirements allow, employees should be encouraged to attend classes other than those directly
related to their present position, in order to foster mobility and skill enhancement. Registration
; Agency seat reservations are submitted by each agency’s Training Approval Officer (TAO) using the automated
online system. Upon receipt of confirmed seat reservations, TAOs will notify staff and supply maps & driving
directions as appropriate.
; Staff should direct all questions regarding timelines and procedures to their agency TAO, as each agency has
unique policies concerning the program. Don’t know who your TAO is? Visit the In-Service website or call
(860) 244-7614, or inquire in your Human Resources Department.
; In most cases student names are not submitted with seat requests. Each agency must keep track of which
seats are associated with which staff members or departments, and staff should direct questions concerning
seat reservation status to their TAO.
Attendance & Refund Policies
; Once seats have been reserved for all courses at the end of the registration period, withdrawals and course
substitutions are not allowed.
; Agencies “own” reserved seats and are required to pay for reserved seats even if a staff member does not
attend.
; Before registering, students must be sure to check their schedules carefully and obtain supervisor’s permission
to attend a course.
; If for any reason the original registrant cannot attend, a substitute from the agency may be sent.
It is the responsibility of the original registrant and the agency Training Approval Officer (TAO) to identify
and select the substitute.
; Participants must be careful to attend the correct course section and location as assigned. Additional
charges will be invoiced to agencies when non-registered staff attend courses.
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General Registration Information
Course Cancellations and Postponements
; We reserve the right to cancel any course with insufficient enrollment, during the initial registration period. Course status will be communicated to Training Approval Officers at the conclusion of the initial registration period.
; Inclement weather postponements: Students should check the college website and listen to radio and TV stations for individual college closings. When in doubt students should call the college in question. Telephone numbers and detailed cancellation information is available in the catalog under the map section. When classes are held, students are expected to attend. No refunds or credits will be given for non-attendance. ; When courses must be postponed due to inclement weather or unexpected instructor illness, Training Approval Officers will be notified by the college offering the course as soon as the college is aware of the situation. If
registrants cannot attend the new class date(s), the agency must notify the college right away. If no notice is given at least 48 hours prior to the new course date, credit for a future course may not be issued. NOTE:
Colleges do not have student names or contact information prior to class and cannot contact students individually. TAOs are responsible for notifying their employees.
Billing Procedures
; The Community College System Office is responsible for a centralizied system of registrations and billing. ; Invoices to state agencies will be prepared upon completion of the registration process. We ask that all Invoices be processed and returned within thirty days. Billing will be based upon the number of seats confirmed for each agency.
Prerequisites
; Prerequisites (if any) are included in course descriptions. For computer courses especially, prerequisites are very important! The learning of all participants is adversely affected by those who are unable to keep pace at the required skill level. We strongly urge you to screen your employees for prerequisite skills!
Textbooks
; In most cases textbooks are not required. When textbooks are required, a note is included in the course decription and books will be available at an extra cost at the college bookstore.
Certificate Requirements
; To earn a certificate of completion, 100% participation is required for classes that meet for one day. 80% participation is required for more lengthy courses. Each college may set more stringent (100%) attendance requirements for multi-session programs when necessary.
; Certificates will be issued at the end of each course. Employees who leave at any point before the instructor ends the program will not be given a certificate.
; CEUs are granted for most In-Service courses and are included on the certificate of completion. One CEU measures 10 contact hours in class, so a course that includes 30 contact hours will be worth 3.0 CEUs. Contact hours are measured in clock hours, and do not include lunch or coffee breaks.
; In order to grant CEUs, each college must collect sufficient student data to enable them to track the student on our registration system. The student data can include birthdate and/or social security
number.
Instructors
; Instructor names and biographies are published in the catalog and online. In the event of an illness, we may need to make instructor substitutions when necessary without notification. Currently it is our policy not to provide refunds or allow course substitutions if instructor substitutions are made.
Reasonable Accommodations
; For information regarding disability related accommodations or to request a disability related accommodation, contact: Jane Williams (Workforce Development Coordinator, Board of Trustees, CT Community College System, 61 Woodland Street, Hartford, CT 06105, Tel. (860)244-7614,
Fax: (860)244-7883, E-mail:jwilliams@commnet.edu) at least four weeks in advance of the course.
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For Training Approval Officers: How to Submit Agency Registrations
; Sign in online at www.commnet.edu/inservice with the password assigned to you by the in-service coordinator.
Search the courses that you would like to request seats in and enter the total number of seats for each course. Seat totals can be modified by using the “My Requested Seats” link, entering the modified totals and the new
totals will appear on the TAO Reservation Report link. All seats reserved by an agency at the end of the reservation period will be “owned” by that agency.
; Each agency has the option to request more seats than are available in any course. When the agency does so, they will have what is called “wait seats”. The colleges will respond to the demand for these seats by opening up new course sections if possible. If your agency is interested in moving the “wait seats” into a new section, please contact jwilliams@commnet.edu or crotondo@commnet.edu and we will do this.
; Your agency is required to track Introductory, Intermediate and Advanced levels courses with seats that must be assigned together.
; An “Individual Application for In-Service Training Programs” is included in the appendices section. If your agency has an internal application form, disregard the one provided.
; Double check your TAO Reservation Report prior to the end of the registration period. No adjustments will be made because of seat request errors after this date.
; It is not necessary to submit individual applications or summary pages to the in-service coordinator. The only form required is the Agency Registration Form.
Questions
Training Approval Officers should feel free to call or write with questions concerning any aspect of the program. Questions should be directed to Jane Williams, jwilliams@commnet.edu or (860) 244-7614. We thank you for
your time, energy, and commitment to helping your agency’s staff become more knowledgeable and efficient!
Looking for a customized solution?
Do you have a large number of staff to be trained? We can arrange a course just for your staff to
be delivered at your location or on campus. Regular per-seat fees apply. Our colleges can also
customize courses to suit your specific needs. Contact Jane Williams at jwilliams@commnet.edu
or (860) 244-7614 for additional information.
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