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Policy Subject Client Rights and Services Termination

By Janice Thomas,2014-06-17 18:04
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Policy Subject Client Rights and Services Termination ...

Policy Subject: Housing Solutions Admission Policy

    Policy:

    The “Agency” will assess applicants for placement in the “Housing Program” using a selection process that is fair and equal and in accordance to HUD regulations for the Supportive Housing

    Program.

    Definitions:

    Applicant is defined as any individual that is applying for housing services from the “Housing Program” of the “Agency”.

    Procedures:

The Process will consist of:

    1. Case Manager will set an appointment for eligibility assessment upon successful outreach,

    referral, or client request.

    2. Eligibility assessment will be completed to ensure that potential program participant meets

    HUD chronic homeless definition including documentation of diagnosable disability.

    3. At the eligibility screening case manager will either provide a letter to the potential

    program participant stating they are not eligible for services and why OR will provide a list

    of documents required to complete the first step in the application process.

    4. Applicant will have up to 2 weeks to supply case manager with any HUD required

    documentation for chronic homelessness and disability or supply case manager with

    explanation of why documentation has not been secured. (Case Managers will assist

    applicants as needed)

    5. When case manager has successfully obtained homelessness documentation case manager

    will conduct a program briefing with the applicant and assist applicant in completing the

    application for the “Housing Program” including special needs assessments, proof of

    identifying documents as required for leasing, income verification, and release of

    information forms.

    6. Applicant will have up to1 month to supply case manager with any additional

    documentation requested at time of application or supply case manager with explanation of

    why documentation has not been secured. (Case Manager will assist applicants as needed)

    7. If Case Manager has not received the required documentation or has had no contact with

    the applicant within specified time limitations applicant will have to reapply for assistance.

    Case Manager will notify the applicant through letter sent to last known address stating

    that the application has been denied and the reasons for denial.

Forms Required for Admission:

See Tab 1 and Tab 2 in the “Housing Program” file template for required forms and

    documentation

    Date of policy: 9/27/07

    Date of Board Approval: (insert here)

Policy Subject: Housing Solutions Case Management Policy

    Policy:

    The “Agency” will assess program participants to determine their supportive service needs and eligibility for mainstream resources and develop an individual mutually agreed upon service plan

    for all program participants.

    Definitions:

Program Participant is defined as any individual that is receiving housing services from the

    “Housing Program” of the “Agency”.

Mainstream resources is defined as non homeless targeted health, social service, and employment

    programs for which homeless populations may be eligible such as SSI, SSDI, Unemployment

    benefits, Veteran’s Benefits, Medicaid, Food Stamps

Procedures:

Case Managers will maintain complete service documentation of case management using the

    following procedure:

    1. Case Manager will conduct an initial assessment of supportive service needs including a

    review of eligibility for mainstream resources.

    2. Based on initial assessment, case manager will create a housing skills and supportive

    service checklist.

    3. Using both the initial assessment and the housing skills and supportive service checklist

    the case manager and program participant will create a mutually agreed upon service plan.

    4. The housing skills and supportive service checklist and the service plan will be reviewed

    and updated every 3 months to assess progress towards goal achievement, obstacles, and

    unmet identified needs.

    5. Case notes will be maintained and updated with every contact made with program

    participant or their case.

Regular contact will be made between the case manager and the program participant through home

    visits, office visits and when case managers accompany program participant to social service or medical appointments. Home visits will be made based on need and individual case plan as

    determined by case manager with no less frequent visits than once per month.

Forms Required for Complete Case Management:

    See Tab 3 in the Housing Program” file template for required forms and documentation

    Date of policy: 9/27/07

    Date of Board Approval: (insert here)

Policy Subject: Housing Solutions Lease-up Process Policy

    Policy:

    The “Agency” will assist program participant in locating and securing affordable safe and sanitary

    rental units.

    Definitions:

    Program Participant is defined as any individual that is receiving housing services from the

    “Housing Program” of the “Agency”.

    Rental Unit is defined as any housing unit that meets the following criteria:

    ? Located in (insert service area)

    ? Meets housing quality standards or habitability standard

    ? Rent at or below current Fair Market Rent

    ? Complies with rent reasonable standards

    Procedures:

The Lease-up Process will consist of:

    1. Provide and review tenant handbook

    2. Provide a list of apartments that meet the criteria listed above for rental units that partner

    with “Housing Program”. Participants are not limited to these units and may select any

    unit that meets the criteria.

    3. Participant selects rental unit and provides landlord contact information to Case Manager.

    4. Participant completes apartment application and provides Case Manager a copy.

    5. Case Manager attaches copy of application to application check request, request is

    approved by Director of Program Services and forwarded to Accounting Assistant for

    processing.

    6. Once participant has been approved by the renting agency, Case Manager conducts rent

    reasonable assessment, HQS inspection and verifies that the rent and utilities do not exceed

    FMR prior to approving the unit.

    7. For units that fail the initial HQS inspection, the landlord will be given the option of

    correcting any deficiencies within one week or the participant will select another unit.

    8. Once unit is approved, participant and landlord execute a lease agreement and “AGENCY”

    and landlord execute a contract agreement.

    9. Case Manager must be provided with a copy of the lease. A copy of the lease is attached

    to the request for the unit deposit and first month’s rent, request is approved by Director of

    Program Services and forwarded to Accounting Assistant for processing.

    10. Case Manager will assist and ensure that utility service is secured in the participant’s name

    prior to or up to two days after move-in.

    11. Within one week of move-in, Case Manager will accompany participant to Wal-Mart to

    supervise the use a “move-in” gift card designated for household items and needs. Case

    Manager will make every attempt to assist in providing furnishing for the unit. Appeals:

    In the event that the case manager deems that a unit does not meet FMR, HQS or rent

    reasonableness, the participant may appeal that decision with the immediate supervisor.

    Date of policy: 9/27/07

    Date of Board Approval: (insert here)

Policy Subject: Pet Policy

    Policy:

    The “Agency”