Plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance.
; Serve as a link between management and employees by handling
questions, interpreting and administering contracts and helping resolve
; Analyze and modify compensation and benefits policies to establish
competitive programs and ensure compliance with legal requirements.
; Advise managers on organizational policy matters such as equal
employment opportunity and sexual harassment, and recommend
; Perform difficult staffing duties, including dealing with understaffing,
refereeing disputes, firing employees, and administering disciplinary
; Plan and conduct new employee orientation to foster positive attitude
toward organizational objectives.
; Identify staff vacancies and recruit, interview and select applicants.
; Plan, direct, supervise, and coordinate work activities of subordinates
and staff relating to employment, compensation, labor relations, and
; Plan, organize, direct, control or coordinate the personnel, training, or
labor relations activities of an organization.
; Represent organization at personnel-related hearings and
; Administer compensation, benefits and performance management
systems, and safety and recreation programs.
Tools & Technology
Tools: Desktop computers, Notebook computers, Personal computers, scanner
Technology used in this occupation:
Accounting software — AccountantsWorld Payroll Relief; Intuit QuickBooks software; Sage Software Peachtree software
Enterprise resource planning ERP software — Deltek Vision; Oracle
PeopleSoft; SAP software; Tyler Technologies MUNIS
Human resources software — Human resource information system HRIS
software; Sage Software Abra HRMS; UniFocus Watson Human Resources Manager; WhizLabs software
Spreadsheet software — IBM Lotus 1-2-3; Microsoft Excel
Time accounting software — ADP Pay eXpert; iSystems Evolution Payroll
and Tax Management; Jantek Electronics Jupiter Time & Attendance; Kronos Workforce Timekeeper
Word processing software — Corel WordPerfect software; Microsoft Word;
Personnel and Human Resources — Knowledge of principles and
procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administration and Management — Knowledge of business and
management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service — Knowledge of principles and processes
for providing customer and personal services. This includes customer needs
assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the
democratic political process.
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of
behavioral and affective disorders.
Education and Training — Knowledge of principles and methods for
curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus,
statistics, and their applications.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Management of Personnel Resources — Motivating, developing, and
directing people as they work, identifying the best people for the job.
Social Perceptiveness — Being aware of others' reactions and
understanding why they react as they do.
Speaking — Talking to others to convey information effectively.
Coordination — Adjusting actions in relation to others' actions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension — Understanding written sentences and
paragraphs in work related documents.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation — Bringing others together and trying to reconcile differences.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity — The ability to speak clearly so others can understand you.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or
Communicating with Supervisors, Peers, or Subordinates — Providing
information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others — Handling complaints,
settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Establishing and Maintaining Interpersonal Relationships — Developing
constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems — Analyzing information and
evaluating results to choose the best solution and solve problems.
Evaluating Information to Determine Compliance with Standards — Using
relevant information and individual judgment to determine whether events or
processes comply with laws, regulations, or standards.
Judging the Qualities of Things, Services, or People — Assessing the
value, importance, or quality of things or people.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Updating and Using Relevant Knowledge — Keeping up-to-date technically
and applying new knowledge to your job.
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization
Electronic Mail — How often do you use electronic mail in this job?
Telephone — How often do you have telephone conversations in this job?
Face-to-Face Discussions — How often do you have to have face-to-face
discussions with individuals or teams in this job?
Duration of Typical Work Week — Number of hours typically worked in one week.
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
Indoors, Environmentally Controlled — How often does this job require
working indoors in environmentally controlled conditions?
Structured versus Unstructured Work — To what extent is this job
structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to
Letters and Memos — How often does the job require written letters and memos?
Spend Time Sitting — How much does this job require sitting?
Interest code: ESC
Enterprising — Enterprising occupations frequently involve starting up and
carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Integrity — Job requires being honest and ethical.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative — Job requires a willingness to take on responsibilities and
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Adaptability/Flexibility — Job requires being open to change (positive or
negative) and to considerable variety in the workplace.
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation — Job requires being pleasant with others on the job and
displaying a good-natured, cooperative attitude.
Persistence — Job requires persistence in the face of obstacles.
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly
non-competitive environment. Corresponding needs are Co-workers, Moral
Values and Social Service.
Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding
needs are Advancement, Authority, Recognition and Social Status.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.