Amy E. Shillander
30041 Tessier, Apt. 83, Laguna Niguel, CA 92677
Phone: 949-282-9275 Email: firstname.lastname@example.org
Energetic and Highly-motivated with background in sales and marketing, account supervision,
expansion of client base, customer relations, employee training and office management within
the Information Technology and Real Estate industries.
HEALTHY BUILDINGS INTERNATIONAL, INC www.hbiamerica.com
Office Manager – 2007 to Present
? Oversee the maintenance of computer stations and software for office. Also, network
issues, systems backups, and provides support when necessary.
? Assist with the management and implementation of our email, webhost/website to help
troubleshoot & resolve IT-related issues.
? Build and maintain vendor relationships and manage the purchase of all hardware,
software, and other IT supplies.
? Design & implement, company website, market mass maillings, online news letter and
? Respond to all customer issue/request and dispatch all requests to appropriate personnel.
? Create using Access Database; quotes, jobs, invoices, expense reports, update contact
information, run queries & reports, and purchase orders.
? Prepare Multimedia Power Point Presentations assist in presentations.
GEMCRAFT HOMES, INC. www.gbillc.com
Sales Manager - 2006 to 2007
? Worked directly under President with investor relations and sales, Chief Executive
Officer with market research and project management, and direct contact with Company
Chairman on tactical marketing and corporate financial process.
? Developed sales and customer service procedures, which secured key accounts for Real
Estate Investment Company.
? Generated over $2MM in funding for new development projects in Houston, Texas.
? Organized and planned sales meetings and functions for over 100 people.
? Prepared Multimedia Power Point Presentations in conjunction with the marketing
department and also assisted in presentations.
? Using “CMS’ System, Dreamweaver and Fireworks, developed the Company website.
? Designed brochures, business cards, and sales materials using Photo Shop.
FOUNDATION FOR AFFORDABLE HOUSING www.ffah.org
Executive Assistant – 2004 to 2006
? Worked with Director of Finance with reports and market strategy; Asset Manager with
Financials and compliance issues; and Director of Resident Services with event planning
? Prepared Applications, including; Private Grants, Government Housing Authorities and
the California State Tax Credit Allocation Committee.
? Maintained Information in Company Database and Corporate Files. Part of Group Team
who designed, developed and implemented Companywide Act Database management
system; a multi platform data analytic tool for corporate efficiency.
? Organized and planned executive meetings and functions for over 300 people.
? Created Multi-media PowerPoint Presentations and also assisted in presentations.
THE IRVINE COMPANY OFFICE PROPERTIES www.irvinecompany.com
Property Manager - 2003 to 2004
? Negotiated, developed, and prepared leases, permits, contracts, and other property
? Planned, scheduled and coordinated general maintenance, major repairs, and remodeling
or construction projects.
? Managed timely professional responses to each customer issue/request and emergencies
dispatched all requests to appropriate personnel and kept documentation of all issues and
? Generated daily and monthly reports, i.e. operating expenses, monthly variance reports,
leasing activity, square foot reconciliation, contract maintenance, tenant improvement
maintenance, budgeting, building projects and everyday operational matters.
? Won the Customer Committed Team 2003 Award, for best building presentation in
QNET SYSTEMS www.qnetsys.com
Purchasing and Sales Manager - 1999 to 2003
? International marketing, sales and distribution of Sun Microsystems and Cisco computer
hardware. Consistent attainment of monthly quota $150,000.
? Established Cold Call Sales Program within first 6 months – increased client base by
more than 5 times original size.
? Maintained warehouse inventory and filled purchase orders for 4 company branches.
? Troubleshooted hardware specifications for customers.
? Supervised and trained administration, purchasing and sales personnel.
? Allocated monthly sales commissions and processed payroll using ADP.
? Assisted sales personnel with pricing and fulfilling quotation requests.
? LONG BEACH CITY COLLEGE – Communications
? HIGH TECH SOLUTIONS - Microsoft Specialization Certificate
? HELMS GROUP - Complete curriculum IBM AS/400 education
? CERTIFIED NOTARY PUBLIC
PC SKILLS (Advanced)
Microsoft - Word, Excel, Outlook, Power Point, Access
Adobe- Acrobat, Dreamweaver, Fireworks
Other - Act, Photo Shop, Quark Express