COMPETENCY BASED QUESTIONS
; Tell me about a time when you changed your priorities to meet others'
; Describe a time when you altered your own behaviour to fit the situation.
; Tell me about a time when you had to change your point of view or your
plans to take into account new information or changing priorities. Client Focus
; Give an example of how you provided service to a client/stakeholder
beyond their expectations. How did you identify the need? How did you
; Tell me about a time when you had to deal with a client/stakeholder
; Describe a situation in which you acted as an advocate within your
organization for your stakeholder’s needs, where there was some
organizational resistance to be overcome.
; Describe a situation you were involved in that required a multi-dimensional
; Give an example of a difficult or sensitive situation that required extensive
; Tell me about a time when you really had to pay attention to what
someone else was saying, actively seeking to understand their message. Organizational Awareness
; Describe the culture of your organization and give an example of how you
work within this culture to achieve a goal.
; Describe the things you consider and the steps you take in assessing the
viability of a new idea or initiative.
; Tell me about a time when you used your knowledge of the organization to
get what you needed.
Problem Solving and Judgment
; Tell me about a time when you had to identify the underlying causes to a
; Describe a time when you had to analyze a problem and generate a
; Tell me about a situation where you had to solve a problem or make a
decision that required careful thought. What did you do? Results Orientation
; Tell me about a time when you set and achieved a goal. ; Tell me about a time when you improved the way things were typically
done on the job.
; Describe something you have done to improve the performance of your
; Describe something you have done to maximize or improve the use of
resources beyond your own work unit to achieve improved results. Teamwork
; Tell me about a time when you worked successfully as a member of a
; Describe a situation where you were successful in getting people to work
; Describe a situation in which you were a member (not a leader) of a team,
and a conflict arose within the team. What did you do? ROLE SPECIFIC COMPETENCIES
; Tell me about a time when you coached someone to help them improve
their skills or job performance. What did you do?
; Describe a time when you provided feedback to someone about their
; Give me an example of a time when you recognized that a member of
your team had a performance difficulty/deficiency. What did you do? Impact and Influence
; Describe a recent situation in which you convinced an individual or a
group to do something.
; Describe a time when you went through a series of steps to influence an
individual or a group on an important issue.
; Describe a situation in which you needed to influence different
stakeholders with differing perspectives.
; Describe something you have done that was new and different for your
organization, that improved performance and/or productivity. ; Tell me about a time when you identified a new, unusual or different
approach for addressing a problem or task.
; Tell me about a recent problem in which old solutions wouldn't work. How
did you solve the problem?
; Tell me about a time when you had to lead a group to achieve an objective. ; Describe a situation where you had to ensure that your "actions spoke
louder than your words" to a team.
; Describe a situation where you inspired others to meet a common goal.
; Describe a situation in which you developed an effective win/win
relationship with a stakeholder or client. How did you go about building the
; Tell me about a time when you relied on a contact in your network to help
you with a work-related task or problem.
; Give me an example of a time when you deliberately attempted to build
rapport with a co-worker or customer.
; Describe a situation in which you took a creative approach to resourcing to
achieve a goal.
; Tell me about a time when you had to deal with a particular resource
management issue regarding either people, materials or assets. ; Describe the options you would consider to resource a project or goal if
you did not have the available resources within your own span of control. ; Describe a situation in which you established a partnership with another
organization or stakeholder to achieve a mutual goal. What steps did you
take to ensure the partnership was effective?
; Describe the level of stress in your job and what you do to manage it. ; Describe a time when you were in a high pressure situation. ; Describe a time when things didn't turn out as you had planned and you
had to analyze the situation to address the issue.
; Describe a challenge or opportunity you identified based on your industry
knowledge, and how you developed a strategy to respond to it. ; Describe a time you created a strategy to achieve a longer term business
; Describe a time when you used your business knowledge to understand a
specific business situation.