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Examples of COMPETENCY BASED QUESTIONS

By Dorothy Martin,2014-07-21 05:27
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Examples of COMPETENCY BASED QUESTIONS

    COMPETENCY BASED QUESTIONS

    CORE COMPETENCIES:

    Adaptability

    ; Tell me about a time when you changed your priorities to meet others'

    expectations.

    ; Describe a time when you altered your own behaviour to fit the situation.

    ; Tell me about a time when you had to change your point of view or your

    plans to take into account new information or changing priorities. Client Focus

    ; Give an example of how you provided service to a client/stakeholder

    beyond their expectations. How did you identify the need? How did you

    respond?

    ; Tell me about a time when you had to deal with a client/stakeholder

    service issue.

    ; Describe a situation in which you acted as an advocate within your

    organization for your stakeholder’s needs, where there was some

    organizational resistance to be overcome.

    Communication

    ; Describe a situation you were involved in that required a multi-dimensional

    communication strategy.

    ; Give an example of a difficult or sensitive situation that required extensive

    communication.

    ; Tell me about a time when you really had to pay attention to what

    someone else was saying, actively seeking to understand their message. Organizational Awareness

    ; Describe the culture of your organization and give an example of how you

    work within this culture to achieve a goal.

    ; Describe the things you consider and the steps you take in assessing the

    viability of a new idea or initiative.

    ; Tell me about a time when you used your knowledge of the organization to

    get what you needed.

    Problem Solving and Judgment

    ; Tell me about a time when you had to identify the underlying causes to a

    problem.

    ; Describe a time when you had to analyze a problem and generate a

    solution.

    ; Tell me about a situation where you had to solve a problem or make a

    decision that required careful thought. What did you do? Results Orientation

    ; Tell me about a time when you set and achieved a goal. ; Tell me about a time when you improved the way things were typically

    done on the job.

    ; Describe something you have done to improve the performance of your

    work unit.

    ; Describe something you have done to maximize or improve the use of

    resources beyond your own work unit to achieve improved results. Teamwork

    ; Tell me about a time when you worked successfully as a member of a

    team.

    ; Describe a situation where you were successful in getting people to work

    together effectively.

    ; Describe a situation in which you were a member (not a leader) of a team,

    and a conflict arose within the team. What did you do? ROLE SPECIFIC COMPETENCIES

    Developing Others

    ; Tell me about a time when you coached someone to help them improve

    their skills or job performance. What did you do?

    ; Describe a time when you provided feedback to someone about their

    performance.

    ; Give me an example of a time when you recognized that a member of

    your team had a performance difficulty/deficiency. What did you do? Impact and Influence

    ; Describe a recent situation in which you convinced an individual or a

    group to do something.

    ; Describe a time when you went through a series of steps to influence an

    individual or a group on an important issue.

    ; Describe a situation in which you needed to influence different

    stakeholders with differing perspectives.

    Innovation

    ; Describe something you have done that was new and different for your

    organization, that improved performance and/or productivity. ; Tell me about a time when you identified a new, unusual or different

    approach for addressing a problem or task.

    ; Tell me about a recent problem in which old solutions wouldn't work. How

    did you solve the problem?

    Leadership

    ; Tell me about a time when you had to lead a group to achieve an objective. ; Describe a situation where you had to ensure that your "actions spoke

    louder than your words" to a team.

    ; Describe a situation where you inspired others to meet a common goal.

    Relationship Building

    ; Describe a situation in which you developed an effective win/win

    relationship with a stakeholder or client. How did you go about building the

    relationship?

    ; Tell me about a time when you relied on a contact in your network to help

    you with a work-related task or problem.

    ; Give me an example of a time when you deliberately attempted to build

    rapport with a co-worker or customer.

    Resource Management

    ; Describe a situation in which you took a creative approach to resourcing to

    achieve a goal.

    ; Tell me about a time when you had to deal with a particular resource

    management issue regarding either people, materials or assets. ; Describe the options you would consider to resource a project or goal if

    you did not have the available resources within your own span of control. ; Describe a situation in which you established a partnership with another

    organization or stakeholder to achieve a mutual goal. What steps did you

    take to ensure the partnership was effective?

    Self-Management

    ; Describe the level of stress in your job and what you do to manage it. ; Describe a time when you were in a high pressure situation. ; Describe a time when things didn't turn out as you had planned and you

    had to analyze the situation to address the issue.

    Strategic Thinking

    ; Describe a challenge or opportunity you identified based on your industry

    knowledge, and how you developed a strategy to respond to it. ; Describe a time you created a strategy to achieve a longer term business

    objective.

    ; Describe a time when you used your business knowledge to understand a

    specific business situation.

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