Ch11doc - Chapter questions

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Ch11doc - Chapter questions ...

    Chapter 11 - eDestinations

    Chapter questions

     1 Why are destinations regarded as the raison d’être for tourism?

     2 Who is responsible for coordinating the destination brand?

     3 What are the relationships between tourism destination planning and marketing, and how can ICTs facilitate

    these processes?

     4 What are the tourism demand factors that propel DMS developments?

     5 What are the advantages and disadvantages of building rather than purchasing a DMS?

     6 What are the internal functions of DMOs that can be supported by ICTs?

     7 What is the difference between DMSs and DICIRMSs?

     8 Should DMSs facilitate reservations, or should that be left to the private sector?

     9 What strategic competitive advantages can be facilitated through DICIRMSs?

    10 What are the key services that DMSs can offer to tour operators?

    11 How can DMSs support the on-line and off-line branding of destinations?

    12 How can DMSs work closely with on-line and off-line travel agencies?

    13 How can DICIRMSs improve economic tourism impacts at the destination?

    14 How can DICIRMSs improve socio-cultural tourism impacts at the destination?

    Further reading

    Buhalis, D. (1997) Information technologies as a strategic tool for economic, cultural and environmental benefits

    enhancement of tourism at destination regions, Progress in Tourism and Hospitality Research, 3(1), 7193. Buhalis, D. (2000) Marketing the competitive destination of the future, Tourism Management: Special Issue the

    Competitive Destination, 21(1), 97116.

    Buhalis, D. and Spada, A. (2000) Destination management systems: criteria for success, Information Technology

    and Tourism, 3(1), 4158.

    Frew, A. and O’Connor, P. (1998) A comparative examination of the implementation of destination marketing

    system strategies: Scotland and Ireland, in Buhalis, D., Tjoa, A.M. and Jafari, J. (eds), Information and

    Communications Technologies in Tourism, ENTER 1998 Proceedings, Springer-Verlag, Vienna, pp. 258268. Frew, A. and O’Connor, P. (1999) Destination marketing system strategies: refining and extending an assessment

    framework, in Buhalis, D. and Scherlter, W. (eds), Information and Communications Technologies in Tourism,

    ENTER 1999 Proceedings, Springer-Verlag, Vienna,

    pp. 398407.

    O’Connor, P. and Rafferty J. (1997) Gulliver – distributing Irish tourism electronically, Electronic Markets, 7(2),


    Pollock, A. (1998) Creating intelligent destinations for wired customers, in Buhalis, D., Tjoa, A.M. and Jafari, J.

    (eds), Information and communications technologies in tourism, ENTER 1998 Proceedings, Springer-Verlag,

    Vienna, pp. 235248.

    Sheldon, P. (1993) Destination information systems, Annals of Tourism Research, 20(4), 633649.

Wöber, K. (1998) Improving the efficiency of marketing information access and use by tourism organisations,

    Information Technology and Tourism, 1(1), 4559.

    WTO (2001) eBusiness for Tourism: Practical Guidelines for Destinations and Businesses, World Tourism

    Organization, Madrid.

    Websites (end of chapter) International organizations


    Tourism offices:



    Destinations directory: Antor:

    Visit Europe: Destinations




    Australian Tourism Organization:;


    Barcelona: and



    Caribbean: Cayman Islands: Croatia:






    Germany: Gibraltar: Great Britain: Greece:



    Hungary: Iceland:


    Isle of Man: Italy:




    Liechtenstein: Lithuania:





    New Mexico:

    New Zealand:

    Northern Ireland:






    Scotland:; Singapore:



    South Africa:

    South Pacific Tourism Organisations: Spain:; Sweden:




    Websites (additional sites of interest)

    Company Websites and Internet Links

    Organisations for Heritage Preservation

    ICOMOS: International Council on Monuments and Sites:


    UNESCO World Heritage Centre: UK Commission for UNESCO: ICOM:


    European Travel Commission UK Heritage and Culture sites

    Department for Culture Media & Sport: Historic Scotland: English Heritage: English Tourism Council: Resource (The Council for Museums Archives and Libraries:

    The National Trust: The National Trust for Scotland: Environmental Information Service: Ancient Monuments Society:

Press Releases

ebookers/Tiscover link up to form one-stop shop

    ebookers announced today it is to join forces with destination management portal Tiscover to create a

    comprehensive online travel resource.


    News Articles

Wales Tourist Board

    Visitwales site gives tourism supliers a central,up to the minute channel |

The court case

Multimedia Resources and News

Try Tourism Space through WAP

Try Tourism Space through PDA

Scientific and Research Articles

Pyo Sungsoo; Uysal, M.; Chang Hyesook, 2002, Knowledge discovery in database for tourist destinations,

    Journal of Travel Research, Vol.40, No.4, pp.396-403, 30 ref.



Dimitrios Buhalis, 2000, Marketing the competitive destination of the future, Tourism Management, Volume 21,

    Issue 1, February Pages 97-116




Discovering Next Generation Tourism Information Systems: A Tour on TIScover

    Pröll B.; Retschitzegger W.

    Journal of Travel Research, November 2000, vol. 39, no. 2, pp. 182-191(10)






The implications of technological developments on Tourist Information Centres, Tourism Management, Volume

    20, Issue 4, August 1999, Pages 501-509 Jo Connell and Paul Reynolds

    Abstract | PDF (108 K)

McLemore, C.; Mitchell, N. 2001, An Internet conversion study of - A state tourism website,

    Journal of Vacation Marketing, vol. 7, no. 3, pp. 268-274






Sharma P.; Carson D.; DeLacy T.. 2000, National Online Tourism Policy Initiatives for Australia

    Journal of Travel Research, November 2000, vol. 39, no. 2, pp. 157-162(6)






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