Lee Ferguson Resume.doc

By Margaret Ramirez,2014-09-16 20:36
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Lee Ferguson Resume.doc


    1708 Southcreek Dr., Leander, TX 78641 | | 512-585-6938


    Over 5 years experience in Network infrastructure and over 6 years in overall IT industry. Recognized as a strategic technical thinker, and an innovator with a comprehensive view of business and a keen focus on meeting or exceeding customers’ expectations. Exceptional verbal and written communication skills, ability to interface effectively with

    clients, management and employees at all levels.


; Microsoft Certified Systems Engineer (MCSE)

    ; Microsoft Certified Systems Engineer : Messaging (MCSE: Messaging)

    ; Microsoft Certified Systems Administrator (MCSA)

    ; Microsoft Certified Systems Administrator: Messaging (MCSA: Messaging)

    ; Microsoft Certified Professional (MCP)

    ; Comp TIA (NET+)

    ; Comp TIA (A+)

    ; Security Clearance (Inactive) (TS)


Connectivity & Hardware Cisco AS5300, Cisco 2621, 3640, 2511, SonicWall firewall, routers, Catalyst 3550 and 3500 switches,

    wireless, Ethernet, Fast Ethernet, Gigabit Ethernet, Cable/DSL modem

    OS & Enterprise Apps Windows 2000/2003 Server, Exchange Server 2003, Norton Antivirus, Symantec, ISA firewall,

    Proxy Server, SharePoint, Postini Spam Filter.

    Technologies RAID, SCSI, OSPF, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop, IIS Desktop Technologies Windows /98/ 2000/XP/VISTA/7, Microsoft Word, Excel, Power Point, Internet Explorer,

    Scanners, Desktop and Networked Printers.


Temple-Inland Sr. Computer Operator/Tier 2 Analyst 2007-Present Austin, TX

    ; Tier 2 Support Analyst

    o troubleshoot and resolve IS&T infrastructure issues, including Blackberry Enterprise activation and synch

    issues, Exchange mail delivery issues, print queue administration, and network latency and connectivity issues

    o create and edit knowledge base documentation

    o participate in team projects that enhance the quality of service

    ; Sr. Computer Operator

    o Monitor corporate data center consisting of a heterogeneous environment of 500+ Windows and Unix servers

    o Respond to systems alerts, investigate and assist in the recovery of hardware failures, and assist in the recovery

    of failed systems and applications

    o Coordinate activities with regional engineers, senior management, support groups, and customer support


    o Develop and maintain operational documentation

    o Rack and RIS new servers, decommission and de-rack old servers, maintain data center network cables

Mi8/Apptix Analyst 2/Supervisor 2006-2007 Austin, TX

    ; Tier 2 Client Support Analyst

    o Provided Tier 1 support to high-profile clients

    o Researched and resolved issues escalated from Tier 1 analysts

    ; Client Support Supervisor

    o Supervised and provided technical support to Tier 1 and Tier 2 Client Support Analysts

    o Reported monthly to upper management regarding the development and progress of the Client Support


    ; Tier 1 Client Support Analyst

    o Configured routing rules, domains, and recipient policies on e-mail gateway firewalls and backend mail servers

    o Created and managed Blackberry Exchange Server accounts in a BES 4.0 environment

    o Provided troubleshooting for Microsoft Exchange , Microsoft Outlook 2003, Postini Spam filtering, RPC over

    HTTP, OWA, SharePoint, Windows Mobile, Active Sync, and Goodlink

Unisys Client Support 2004-2006 Austin, TX

    ; Team Lead

    o Served as part of a team of 4 Team Leads, managing a call queue of approx. 40 Service Desk agents, supporting

    a high-profile Federal Agency with 1000+ users nationwide. Required Top Secret clearance ; Account Provisioning Agent

    o Created, modified, managed, and disabled MS Active Directory and Exchange accounts.

    o Created and deleted VPN accounts. Used Active Directory and NetLogic DRA to create, manage, and disable


    o Assisted in writing Operating Procedure instructions for the Account Provisioning department. ; Client Support Agent

    o Supported Windows 2000 and XP, MS Exchange, MS Office, VPN connections, etc.

    o High priority on customer service and technical ability

    o Served as Senior Shadow training new-hires

    o Position required Security Clearance

ATC Copier/Printer Repair Technician 2001-2004 Austin, TX

    ; Repaired Canon, Kyocera-Mita, and various other brand copiers in shop and at clients’ business locations

    ; Connected digital copiers to clients’ networks, working in conjunction with clients’ Network Administrators

    ; Communicated with end users on all levels

4U Technologies Technical Consultant/Technician 2000-2001 Austin, TX

    ; Repaired Macintosh computers in shop and on site. Assist customers on phone with their Macintosh related problems ; Repaired HP laser printers, Genicom line printers, and Toshiba and HP fax machines ; Installed, configured, and maintained ISDN-based video conferencing equipment including PictureTel and Polycom

IKON Canon Technical Consultant/Technician 1997-2000 Austin, TX

    ; Repaired Canon B/W and Digital Color copiers at clients’ business locations

    ; Required firm grasp of mechanical and electrical diagnostic and troubleshooting procedure ; Strong emphasis on professional communication with clients on all levels


    Tech Pros Group, Inc. LAN/WAN Engineer Program Irvine, CA

    Texas A&M University BBA, Marketing College Station, TX

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