23589 version 1
Page 1 of 3
Explain process, and develop and measure levels of service, for infrastructure assets
Level 5
Credits 10
Purpose This unit standard is for people who work within the infrastructure asset
management sector.
People credited with this unit standard are able to explain process for
developing levels of service for infrastructure assets, and develop and
measure levels of service for an infrastructure asset group.
Subfield Civil Engineering
Domain Infrastructure Asset Management
Status Registered
Status date 26 March 2007
Date version published 26 March 2007
Planned review date 31 December 2012
Entry information Open.
Accreditation Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB) InfraTrain New Zealand
Accreditation and Moderation Action Plan (AMAP) reference 0101
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1 The following requirements apply to this unit standard: the ethical codes and
standards relevant to a professional body or bodies; NAMS (National Asset
Management Steering Group) CCV Manual, and legislative requirements which may
include but are not limited to: Treaty of Waitangi Act 1975, Health and Safety in
Employment Act 1992, Resource Management Act 1991, Health Act 1956, Building
Act 2004, Copyright Act 1994, Local Government Act 2002, Public Works Act 1981,
and Transit New Zealand Act 1989.
2 Assessment against this unit standard must be based on evidence from the
workplace context.
; New Zealand Qualifications Authority 2010
23589 version 1
Page 2 of 3
3 Definitions
Infrastructure assets typically refer, but are not limited, to asset groups such as roads
and bridges, airports, railways, ports, parks and recreation facilities, water supply
systems, stormwater systems, wastewater systems, flood and land drainage systems,
solid waste management, telecommunications, energy, and infrastructure buildings
and facilities.
CCV Manual refers to the current version of Creating Customer Value from
Community Assets Manual – Guidelines for Agreeing Service Levels with Customers,
available from NAMS at http://www.nams.org.nz.
Organisational requirements refer to strategies, policies, procedures, and
requirements of the candidate’s organisation. Organisation refers to the business
entity and can cover a variety of types and forms of organisation, whether profit or
non-profit, in private, public, or voluntary sectors, including business units, iwi, and
other special purpose bodies.
Elements and performance criteria
Element 1
Explain process for developing levels of service for infrastructure assets.
Performance criteria
1.1 Process for developing levels of service for infrastructure assets is explained in
accordance with CCV Manual.
Range customer value, project plan, describing service levels and options,
communicating with customers, decision-making, delivering value.
Element 2
Develop and measure levels of service for an infrastructure asset group.
Performance criteria
2.1 A service level review project plan is developed in accordance with Part A
Section 2 of CCV Manual.
2.2 Customer service standards are developed in accordance with Part A Section 3
of CCV Manual.
2.3 Customer communication plan is developed and implemented in accordance
with Part A Section 4 of CCV Manual and organisational requirements.
2.4 Levels of service are defined and measured in accordance with Part A Section 5
and applicable service area of Part B of CCV Manual and organisational
requirements.
; New Zealand Qualifications Authority 2010
23589 version 1
Page 3 of 3
Please note
Providers must be accredited by the Qualifications Authority, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the InfraTrain New Zealand askus@infratrain.co.nz if you wish to suggest
changes to the content of this unit standard.
; New Zealand Qualifications Authority 2010