FIXED OPERATIONS MANAGER
Based In Port Moresby,
Papua New Guinea
Information about the Company and the Position
Ownership Structure: Toyota Tsusho (PNG) Limited is owned by Toyota
Tsusho South Pacific Holdings (TTSPH) based in
Brisbane, Australia. TTSPH’s parent company is Toyota
Tsusho Corporation based in Japan, which is the
trading unit for the Toyota Group.
Organisation: Toyota Tsusho (PNG) Limited
Trading as: Ela Motors
Location: Scratchley Road
PO Box 74
National Capital District
PAPUA NEW GUINEA
Business Activities of Toyota Tsusho: Toyota Tsusho is the trading unit for the Toyota Group, which includes Toyota Motors and
Auto Parts maker, Denso. The Company brokers a wide array of goods including Metals (e.g.
steel), Machinery, industrial materials (chemicals, auto parts) and various consumer products.
The Company exports Toyota vehicles around the world and offers insurance services for
companies. Toyota Motor Corporation owns approximately 23% of the Company.
TTSPH markets and fully supports the Toyota, Yamaha and Hino brands, as well as other high
profile products throughout the South Pacific region. While the TTSPH administrative Head
Office is in Brisbane Australia, its operations are in seven key South Pacific markets. Toyota
Tsusho (South Sea) Limited trading as Asco Motors operates branches throughout Fiji, Tonga,
the Independent state of Samoa and American Samoa. Toyota Tsusho South Pacific Holdings
also trades as Ela Motors in Papua New Guinea, Ela Motors in the Solomon Islands and Asco
Motors in Vanuatu. In the majority of the markets in which the company operates TTSPH are
the market leaders within that Country’s automotive industry.
September 2009 Page 1
With fifteen branches throughout Papua New Guinea, Ela Motors are the largest fully
integrated motor vehicle dealership in the country. Ela Motors markets a wide range of Toyota
products such as the Hilux, Land Cruiser, the Coaster bus range, Dyna trucks and the Camry.
With highly trained technicians providing quality mechanical service and panel shop work the
company prides itself as being the countries after market specialists. A full range of Toyota
genuine parts are available to support all of our customer’s parts requirements. Ela Motors
market quality used vehicles and are resellers of Yamaha marine, motor bike and power
products, Hino, Renault and Mack trucks, and Massey Ferguson tractors.
Number of Employees: TTSPH Group – 1330 staff across the South Pacific.
Ela Motors - Papua New Guinea - 787 staff
Break down: Expatriate - 24 staff
Citizen - 763 staff
Computer System: Hyperion Management System
Microsoft Office suite of products
Reports To: CEO/Director - PNG
? Excellent market competitive salary package
? Medical Insurance Scheme
? Performance bonus scheme
? Education Allowance
? Furnished Accommodation
? Company vehicle
? Annual return airfares
? Five weeks annual leave
Travel Requirements: Regular travel within the region to support Fixed
Operation activities is required. Overseas travel to
attend meetings is also required.
September 2009 Page 2
POSITION : Fixed Operations Manager - PNG
1. Report To:
2. Direct Reports: National Parts Manager
National Service Manager
3. Job Summary : To expand the fixed operations business and exceed budgeted targets of the
fixed operation departments. To consistently promote and market our Fixed
Operation facilities and operations with the goal of increasing market share.
4. Major Accountabilities
? Increase sales revenue, market share and maximise gross profit margins
on all Aftermarket sales.
? In conjunction with the National Service Manager & National Parts
Manager, plan and develop campaigns to maximise sales to our existing
customer base, identify new business opportunities and enhance brand
awareness in the market.
? Develop a detailed understanding of the prices and practices of our
competitors in the Market place and recommend activities to increase
our market share.
? Develop appropriate meaningful profiles on all our main competitors in
the After Market business. Make recommendations to take appropriate
timely measures to deal with any issues that arise from collecting and
analysing the data of competitors in the After Market business.
? Develop strategies to enhance our product mix and pricing structure.
? Develop programs to address the disposal of aged stock.
? Take appropriate cost effective measures to enhance our brand image
in relation to the After Market business.
? Ensure Company inventory levels provide a superior level or supply
ability whilst maintaining minimum inventory levels and exposure to
September 2009 Page 3
Customer Service ? Ensure Customer Relationship Management activities are established
and used to improve customer retention activities whilst ensuring
superior level of achievement in the Customer Service Index.
? Ensure Toyota Service Management principals are introduced and
maintained in all branches in conjunction with National Service and
Relationships ? Liaise with TTSPH, TTC and other key stakeholders on an ongoing basis
in regard to market conditions and business performance.
? Ensure we have effective profitable relationships with the Insurance
Human Resources ? Set annual Performance Management System targets for staff in line with
the overall vision and objectives of the company.
? Obtain Human Resources department approval and CEO approval for the
hire and termination of all staff and ensure any hiring is in line with the
budget and company policy.
? Train and develop employees as appropriate. Training of citizen
employees is one of the primary objectives of the Company and the PNG
Government and a primary objective of the employment contract.
? Conduct regular meetings with staff to set priorities, review performance
to date and motivate increased performance. Ensure a friendly and
motivated working environment and assist with preparation and
development of training plans to ensure staff performance and succession
plans are in place for long-term stability.
Occupational Health & Safety
? Practise good health and safety procedures, follow all requirements and
advise staff on any health and safety matters to ensure a safe working
5. Work Environment
Work is performed primarily in an office environment. However, regular
travel within PNG to support branch after market activities is required.
Overseas travel to attend meetings is also required.
September 2009 Page 4
6. Person Specification
Experience: Minimum of 10 years practical fixed operations experience,
Education / Qualifications:
? Proven After Market Marketing experience
? Be proficient in Microsoft Office Suite of applications
? Strong Analytical skills
? Training/coaching abilities
Personal Characteristics - Ability to:
? Participate and work in a team environment
? Possess excellent communication skills
September 2009 Page 5