Business Analyst - All Star Consulting

By Brittany Young,2014-06-16 23:24
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Business Analyst - All Star Consulting ...



    ? Analytical, enthusiastic and innovative Business Analyst with over 7 years of Information

    Technology experience in business analysis, deployment and web development

    developing business processes and system solutions for Pharmacy, Banking, Retail,

    Consumer Lending, Mortgage (LOS), Auto and Web Application.

    ? Comprehensive knowledge of Software Development Life Cycle (SDLC), having

    thorough understanding of various phases like Requirements, Analysis/Design,

    Development and Testing.

    ? Extensive experience in gathering, managing and documenting business and functional

    requirements, communicating effectively with upper management, developers and QA


    ? Adept at creating and transforming business requirements into functional requirements

    and designing business models using UML diagrams - Context, Use Case, Sequence,

    Activity diagrams in Enterprise Architect , MS Visio and Rational Rose.

    ? Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires,

    interviews, brainstorming and JAD and JAR sessions.

    ? Comprehensive knowledge of RUP, Waterfall, Agile and Six Sigma methodology.

    ? Strong experience in conducting UAT and documentation of test cases. Familiar in

    designing and developing manual and automation test cases and test scripts using Test

    Director 7.6 and Winrunner 7.5.

    ? Exceptional problem solving and sound decision making capabilities, recognized by

    alternative solutions, and confident, accurate, decision-making coupled with excellent

    communication and interpersonal skills. Excellent track record for meeting deadlines and

    submitting deliverables on time.

    ? Well versed in different management scenarios like Change Control, Quality Assurance,

    Defect Tracking, System Integration, and Scheduling.

    ? Have exposure in educating internal customers on business systems and procedures

    and working with other analysts and QA team to set priorities and schedules.


Management Tools: MS Project, MS Visio, Word, Excel, PowerPoint

    Tools: Enterprise Architect 6.1, Rational Rose, Rational Requisite Pro, ClearCase, ClearQuest, PVCS Dimensions

Testing/Reporting Tools: Test Director 7.6, Winrunner 7.5, SilkTest 5.0.3, Crystal Report

1111 Oak Street, San Francisco, CA 94117 Tel: (415) 552-1400, Fax: (415) 552-2588

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    Languages: C++, SQL, Perl, Java, JSP, XML, JavaScript, XML, Html

Platforms: Mac OSX, Windows NT/2000/XP, UNIX, LINUX, SOLARIS, z/OS

Database: Oracle 10g/9i/8i, IBM DB2, MS SQL Server, MS Access

    Networking: TCP/IP, Ethernet, HTTP, DHCP, FTP, Cisco 2500/2600

    Other Tools: VI, SQL*PLUS, MS FrontPage, Outlook, SharePoint, Remedy, Lotus Notes, Weka, Hogan, Shaw, Falcon, XML Spy


Retail Company, San Mateo, CA 2/07 Present

    Business Systems Analyst

    Project: File Replacement (TPM)

    As a Business Analyst my role is to write Technical Specification documents by analyzing

    legacy Cognos (MNT) system and replacing existing outdated pricing, drug product and third

    party edits interfaces with one new, comprehensive web-based application. The new application

    is more user-friendly and streamlines the data entry process.


    ? Prepare Technical Specification Document.

    ? Conduct and participate in status meetings to collect data from business users.

    ? Validate Screen Technical Specification with technical designs created by IT developers.

    ? Implement business modeling using MS Visio to develop screens for the application.

    Environment: Windows XP, Microsoft Word/Excel/PowerPoint/Project/Access/Visio, Oracle 9i, Oracle SQL Developer, Informix SQL Editor 4.0, Remedy, PrintKey, ADX (Pharmacy System),

    HP 3000, Linux.

Bank, San Francisco, CA 11/06 1/07

    Business Analyst Project: Gap Analysis & Customer Online View Functional Specification

    As a Business Analyst my role was to analyze log files from various channels and perform gap

    analysis. Wrote functional specifications online banking to integrate look and feel with current

    interfaces, minimizing the number of places/screens customers and bankers have to go.


    ? Conducted GAP analysis to identify customer channel usage trends and interactions

    focusing on likelihood to buy, product recommendations and reduce customer attrition.

    ? Analyzed functional specifications and data from various data sources like mainframe,

    oracle database and flat files.

    ? Conducted conference calls with SMEs to gather information.

    ? Used data mining applications like Weka to generate models and refined rules based on

    the data analysis.

    ? Used XML Spy to view XML Schemas and WSDL files.

    ? Authored Functional Specifications and communicated them to development and testing


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    ? Participated regularly in Review meetings with Project Manager, Architect, Application

    System Engineers and Business Analyst.

Environment: OS, IBM DB2, Hogan, Shaw, Falcon, Microsoft Word/Excel, XML Spy 2004,

    Enterprise Architect, Weka 3, Windows XP, Oracle 10g

Retail Company, St. Louis, MO 2/05 8/06

    Business Systems Analyst

    Project: Deployment & IVR

    The goal of the project was to reduce the amount of customers that do not self-authenticate in

    the IVR by using ANI (Automatic Number Identification) as a means of authentication. The

    project was also involved in creating an IVR application to support authentication. Defined and

    tracked software releases, enhancements and software defects. Addressed the areas of

    security patch management and application deployment to provide relevant software and

    updates to users quickly and cost effectively.


    ? Wrote the Requirements and Functional Specification documents.

    ? Conducted Joint Application Development (JAD) sessions to develop and agree upon a

    system that focuses on the business requirements.

    ? Participated regularly in Walkthroughs and Review meetings with Project Manager, QA

    Engineers and Development team.

    ? Used PVCS Dimensions Process Modeler for adding users and roles into Oracle


    ? Regularly interacted with offshore and onshore development teams.

    ? Handled regular deployment issues across Dev, Prod and Test environments.

    ? Implemented and support software installation packaging and distribution using Web

    Based Software Deployment (WBSD).

    ? Scheduled production deployments using WBSD on Tivoli server end-points.

    ? Deployed UNIX, Windows NT, J2EE packages to servers located at HQ and stores.

    ? Troubleshoot development and production failed packages and communicate offline

    end-points to appropriate support teams and developers.

    ? Ensured that the clients adhere to the Change Management Notification (CMN) process

    for any WBSD requests and ensure that any application to be deployed in

    stage/production has been relatively error free.

    ? Used Tivoli Information Management for z/OS to report, track, monitor and resolve

    problems detected in the data processing environment.

    ? Documented all system changes and request for user access using Change

    Management Forms in the SharePoint document library.

Environment: PVCS Dimensions, UNIX, Windows XP, z/OS, Tivoli, Oracle 9i/10g, MS Visio,


Consulting Firm, St. Paul, MN 9/03 1/05

    Business Analyst Project: Consumer Lending Application

    The project was to identify and outline the scope of the enhancements required for the Orange

    Lake Country Club (OLCC) conversion into Daybreak. As a Business Analyst, my role was to

    gather business requirements, perform gap analysis, write business and functional specification

    documents, and facilitate UAT.

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    ? Led workgroup sessions with business managers to gain final approval on business

    requirements and solution documents. Delivered product features presentation in order

    to obtain buy-in from key stakeholders.

    ? Performed Gap analysis, prepared project plan and solution documents and coordinated

    with multiple IT teams (Development, QA, Vendors) both internal and external, to ensure

    delivery of product within tight deadlines.

    ? Involved in creating targeted questionnaires for SMEs to gather requirements.

    ? Involved in Requirement Scoping and identifying high priority requirement for


    ? Facilitated review meetings to ensure that the project was implemented within the

    specifications of the contract.

    ? Validated technical designs created by IT developers against functional specifications

    ? Prioritized issues and allocated development and QA resources to ensure timely and

    quality deliverables.

    ? Ensured client confidence and prevented slippage of issues by serving as onsite

    coordinator during critical phases of the project.

    ? Assisted the QA team in reviewing test cases, test plans and tested the final application

    for usability testing to verify whether all the user requirements were catered to by the


    ? Facilitated User Acceptance testing (UAT) for the application as a Business User.

    ? Trained end users and client IT group on Daybreak functionalities.

    ? Performed Account management activities including monthly client invoicing and


    ? Implemented business modeling using MS Visio to develop business architecture for the