? Analytical, enthusiastic and innovative Business Analyst with over 7 years of Information
Technology experience in business analysis, deployment and web development
developing business processes and system solutions for Pharmacy, Banking, Retail,
Consumer Lending, Mortgage (LOS), Auto and Web Application.
? Comprehensive knowledge of Software Development Life Cycle (SDLC), having
thorough understanding of various phases like Requirements, Analysis/Design,
Development and Testing.
? Extensive experience in gathering, managing and documenting business and functional
requirements, communicating effectively with upper management, developers and QA
? Adept at creating and transforming business requirements into functional requirements
and designing business models using UML diagrams - Context, Use Case, Sequence,
Activity diagrams in Enterprise Architect , MS Visio and Rational Rose.
? Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires,
interviews, brainstorming and JAD and JAR sessions.
? Comprehensive knowledge of RUP, Waterfall, Agile and Six Sigma methodology.
? Strong experience in conducting UAT and documentation of test cases. Familiar in
designing and developing manual and automation test cases and test scripts using Test
Director 7.6 and Winrunner 7.5.
? Exceptional problem solving and sound decision making capabilities, recognized by
alternative solutions, and confident, accurate, decision-making coupled with excellent
communication and interpersonal skills. Excellent track record for meeting deadlines and
submitting deliverables on time.
? Well versed in different management scenarios like Change Control, Quality Assurance,
Defect Tracking, System Integration, and Scheduling.
? Have exposure in educating internal customers on business systems and procedures
and working with other analysts and QA team to set priorities and schedules.
Management Tools: MS Project, MS Visio, Word, Excel, PowerPoint
Tools: Enterprise Architect 6.1, Rational Rose, Rational Requisite Pro, ClearCase, ClearQuest, PVCS Dimensions
Testing/Reporting Tools: Test Director 7.6, Winrunner 7.5, SilkTest 5.0.3, Crystal Report
1111 Oak Street, San Francisco, CA 94117 Tel: (415) 552-1400, Fax: (415) 552-2588
Name Page 2
Platforms: Mac OSX, Windows NT/2000/XP, UNIX, LINUX, SOLARIS, z/OS
Database: Oracle 10g/9i/8i, IBM DB2, MS SQL Server, MS Access
Networking: TCP/IP, Ethernet, HTTP, DHCP, FTP, Cisco 2500/2600
Other Tools: VI, SQL*PLUS, MS FrontPage, Outlook, SharePoint, Remedy, Lotus Notes, Weka, Hogan, Shaw, Falcon, XML Spy
Retail Company, San Mateo, CA 2/07 – Present
Business Systems Analyst
Project: File Replacement (TPM)
As a Business Analyst my role is to write Technical Specification documents by analyzing
legacy Cognos (MNT) system and replacing existing outdated pricing, drug product and third
party edits interfaces with one new, comprehensive web-based application. The new application
is more user-friendly and streamlines the data entry process.
? Prepare Technical Specification Document.
? Conduct and participate in status meetings to collect data from business users.
? Validate Screen Technical Specification with technical designs created by IT developers.
? Implement business modeling using MS Visio to develop screens for the application.
Environment: Windows XP, Microsoft Word/Excel/PowerPoint/Project/Access/Visio, Oracle 9i, Oracle SQL Developer, Informix SQL Editor 4.0, Remedy, PrintKey, ADX (Pharmacy System),
HP 3000, Linux.
Bank, San Francisco, CA 11/06 – 1/07
Business Analyst Project: Gap Analysis & Customer Online View Functional Specification
As a Business Analyst my role was to analyze log files from various channels and perform gap
analysis. Wrote functional specifications online banking to integrate look and feel with current
interfaces, minimizing the number of places/screens customers and bankers have to go.
? Conducted GAP analysis to identify customer channel usage trends and interactions
focusing on likelihood to buy, product recommendations and reduce customer attrition.
? Analyzed functional specifications and data from various data sources like mainframe,
oracle database and flat files.
? Conducted conference calls with SMEs to gather information.
? Used data mining applications like Weka to generate models and refined rules based on
the data analysis.
? Used XML Spy to view XML Schemas and WSDL files.
? Authored Functional Specifications and communicated them to development and testing
Name Page 3
? Participated regularly in Review meetings with Project Manager, Architect, Application
System Engineers and Business Analyst.
Environment: OS, IBM DB2, Hogan, Shaw, Falcon, Microsoft Word/Excel, XML Spy 2004,
Enterprise Architect, Weka 3, Windows XP, Oracle 10g
Retail Company, St. Louis, MO 2/05 – 8/06
Business Systems Analyst
Project: Deployment & IVR
The goal of the project was to reduce the amount of customers that do not self-authenticate in
the IVR by using ANI (Automatic Number Identification) as a means of authentication. The
project was also involved in creating an IVR application to support authentication. Defined and
tracked software releases, enhancements and software defects. Addressed the areas of
security patch management and application deployment to provide relevant software and
updates to users quickly and cost effectively.
? Wrote the Requirements and Functional Specification documents.
? Conducted Joint Application Development (JAD) sessions to develop and agree upon a
system that focuses on the business requirements.
? Participated regularly in Walkthroughs and Review meetings with Project Manager, QA
Engineers and Development team.
? Used PVCS Dimensions Process Modeler for adding users and roles into Oracle
? Regularly interacted with offshore and onshore development teams.
? Handled regular deployment issues across Dev, Prod and Test environments.
? Implemented and support software installation packaging and distribution using Web
Based Software Deployment (WBSD).
? Scheduled production deployments using WBSD on Tivoli server end-points.
? Deployed UNIX, Windows NT, J2EE packages to servers located at HQ and stores.
? Troubleshoot development and production failed packages and communicate offline
end-points to appropriate support teams and developers.
? Ensured that the clients adhere to the Change Management Notification (CMN) process
for any WBSD requests and ensure that any application to be deployed in
stage/production has been relatively error free.
? Used Tivoli Information Management for z/OS to report, track, monitor and resolve
problems detected in the data processing environment.
? Documented all system changes and request for user access using Change
Management Forms in the SharePoint document library.
Environment: PVCS Dimensions, UNIX, Windows XP, z/OS, Tivoli, Oracle 9i/10g, MS Visio,
Consulting Firm, St. Paul, MN 9/03 – 1/05
Business Analyst Project: Consumer Lending Application
The project was to identify and outline the scope of the enhancements required for the Orange
Lake Country Club (OLCC) conversion into Daybreak. As a Business Analyst, my role was to
gather business requirements, perform gap analysis, write business and functional specification
documents, and facilitate UAT.
Name Page 4
? Led workgroup sessions with business managers to gain final approval on business
requirements and solution documents. Delivered product features presentation in order
to obtain buy-in from key stakeholders.
? Performed Gap analysis, prepared project plan and solution documents and coordinated
with multiple IT teams (Development, QA, Vendors) both internal and external, to ensure
delivery of product within tight deadlines.
? Involved in creating targeted questionnaires for SMEs to gather requirements.
? Involved in Requirement Scoping and identifying high priority requirement for
? Facilitated review meetings to ensure that the project was implemented within the
specifications of the contract.
? Validated technical designs created by IT developers against functional specifications
? Prioritized issues and allocated development and QA resources to ensure timely and
? Ensured client confidence and prevented slippage of issues by serving as onsite
coordinator during critical phases of the project.
? Assisted the QA team in reviewing test cases, test plans and tested the final application
for usability testing to verify whether all the user requirements were catered to by the
? Facilitated User Acceptance testing (UAT) for the application as a Business User.
? Trained end users and client IT group on Daybreak functionalities.
? Performed Account management activities including monthly client invoicing and
? Implemented business modeling using MS Visio to develop business architecture for the