DOC

Water Park Regulation

By Edward Stephens,2014-09-29 23:48
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Water Park Regulation Water Park Regulation

WaterPark

Regulations&Rules

Samsung Everland

    Content

     ? Water Park General Regulations

     1. Admission

     ---------------------------------------------------- 2

     2. Operating period and hours

    ------------------------------ 4

     3. Admission Fee

    --------------------------------------------- 6

     4. Currency and Payment Type

    ----------------------------- 8

     5. Guest Comments and Complaints Handling ----------- 9

     6. Lost Child

    -------------------------------------------------- 11

     7. Lost and Found Procedure

    ------------------------------- 13

     8. Accidents

    --------------------------------------------------- 15

     ? Water Park Facility Rules

     1. Ticketing

    -------------------------------------------------- 17

     2. Gate

    -------------------------------------------------------- 18

     3. Rental

    ------------------------------------------------------ 21

     4. Information Desk

    ---------------------------------------- 22

     5. Custodial

    --------------------------------------------------- 23

     6. Broadcasting

    ---------------------------------------------- 24

     7. Water play attractions

    ----------------------------------- 25

     8. Food and Beverage

    ------------------------------------- 32

     9. Retail

    ------------------------------------------------------- 32

? Water Park General Regulations

1. Admission

     A. Simultaneous in-park capacity : 5,000 guests limit rule

     1) Reason: to provide pleasant water play surroundings to the guests

     2) Counting Base : turnstile entered attendance figure

     (simultaneous attendance = total entry attendance - exit number of people)

     a) It is not based on the pre-sold ticket numbers

     (For pre-sold tickets : need to inform the entry limit rule on tickets)

     3) If the capacity reaches 5,000 people, the main gate is closed.

     4) Capacity by the attraction

     B. Non-permitted items

     1) In order to maintain the quality of water in the pool and to provide the park guests a

     more pleasant water play surrounding, the following items are not permitted in the park.

     2) No outside food, alcoholic beverages

     a) Mineral water, non-alcoholic beverages, and baby milk are acceptable.

     3) Any glass containers, pets, mats, large personal inflated tubes and scuba gears are not

     permitted.

     a) Large inflatables : Boat, surfing board, large tube(larger than 1m in diameter)

     b) Scuba gear : scuba gear, webbed foot, snorkel

     (? To prevent potential accidents and give more comfort to other guests)

     4) Other items

     a) Sports gear such as roller skates

     b) Musical instrument: guitar and any other noise instrument

     c) Potentially dangerous weapons: knife, gun, etc

     Attraction Area(?) Standard Capa(p) Remarks

    Wave pool 6,100 1person/3? 2,030

    Length 270m Lazy river 1,350 1person/2? 675 Ave. width 5m

    Tot's pool 500 1person/1.4? 350

    450 1person/2? 320 Interactive pool

    Water Play 60(40*1.5) With Tube wait 1p/? 60 Based on queuing area Tube slide 70(70*1) W/O Tube wait 2p/? 140 Phase 1

    Body slide Based on 110(55*2) 1person/0.5? 220 complex queuing area

    estimated seat Restaurant 440 seats 80% seated 350 numbers

    Other access 20% of the total 830 4,145*20%

    Sub total 4,975

    Based on Family ride 240(120*2) 2person/? 480 queuing area

    700 1person/2.5? 280 Adult leisure pool

    Flow ride 40(40*1) 2person/? 80 Based on queuing area Phase 2

    190(95*2) 1person/? 190 Sidewinder slide

    Other access 20% of the total 210 1,030*20%

    Sub total 1,240 Additional Capa.

    Total 6,215

     d) Any hazardous chemical

    Season Period Opening hours Working hours Remarks

    Low season 5/1 ~ 6/30 10:00 ~ 18:00 09:30 ~ 18:30

    High season 7/1 ~ 8/31 09:00 ~ 19:00 08:00 ~ 19:30 Weekends 08:30 Open

    9/1 ~ 10/15 10:00 ~ 18:00 09:30 ~ 18:30

    Low season

    10/16 ~ 10/31 10:00 ~ 17:30 09:30 ~ 18:30

     C. Definition of non-permitted guests

     1) To prevent possible accidents and for the safety of the parks other guests, the following

     category of guests are not permitted to the park.

     2) Children under age 10 without parents or guardian.

     a) The basic assumption is that a child should be at least in the upper grades of

     elementary school to use the facility by oneself.

     3) The handicapped without guardians

     4) People with contagious diseases, skin disease, eye disease and mental illness.

     5) Intoxicated guests(alcohols, drugs)

     6) Guests with hostile action or manner (includes large tattoos)

     7) Guests who are taking pictures for the commercial purpose in the park without prior

     permission by the park management.

     a) Prior permission is required for taking commercial pictures. 2. Operating period and hours

     A. Operating period

     1) Assumption: over 30? day-high temperature days are ideal for water park.

     a) Proper pool water temperature : above 26?

     2) Based on Taiwan's average monthly temperatures,

     a) Opening the park from May to October seems to be suitable.

     (total 6 months)

     b) Average monthly temperature

     In case of Caribbean Bay, outdoor facilities are open to public when day's highest

     temperature reaches 27