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Difficult Conversations

By Juan Collins,2014-06-21 16:41
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Difficult Conversations

Difficult Conversations: Nine Common Mistakes

    By Sarah Green, based on Failure to Communicate by Holly Weeks

Mistake #1: We fall into a combat mentality.

    When difficult conversations turn toxic, it's often because we've made a key mistake: we've fallen into a combat mentality. This allows the conversation to become a zero-sum game, with a winner and a loser. But the reality is, when we let conversations take on this tenor especially at the office everyone looks bad, and everyone loses. The

    real enemy is not your conversational counterpart, but the combat mentality itself. And you can defeat it, with strategy and skill.