Difficult Conversations: Nine Common Mistakes
By Sarah Green, based on Failure to Communicate by Holly Weeks
Mistake #1: We fall into a combat mentality.
When difficult conversations turn toxic, it's often because we've made a key mistake: we've fallen into a combat mentality. This allows the conversation to become a zero-sum game, with a winner and a loser. But the reality is, when we let conversations take on this tenor – especially at the office – everyone looks bad, and everyone loses. The
real enemy is not your conversational counterpart, but the combat mentality itself. And you can defeat it, with strategy and skill.