Press Release issued on behalf of Talking Tayside

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Press Release issued on behalf of Talking Tayside

Press Release issued on behalf of Talking Tayside

October 19, 2009


    Following the initial judging stage, the finalists have been selected for 11 of the categories in the Talking Tayside Awards, which are awarded every year to the cream of Tayside’s contact centre industry.

    The finalists in the Contact Centre Agent of the Year are Rudi Al-Ansari, Lloyds; Brian Hendry, HBoS; Gary Menzies, Tesco; and Stephen Smith, Jobcentre Plus; while the finalists in the Contact Centre Manager of the Year are Aileen Barclay of Jobcentre Plus, Jamie Hughes of Tesco and Phylis Lyske of HMRC. The Operations Manager of the Year finalists are Shawn Barrie, Journeycall; Heather Fagan, JobCentre Plus; and Ashley Nichols, HMRC: and the Support Professional of the Year finalists are Kat Brodie, HBoS; Sean Docherty, Tesco; Sandra Wright, HMRC.

    The three finalists for the Contact Centre Community Award, which is presented to the contact centre which demonstrates the strongest sense of community spirit, are HMRC, Jobcentre Plus and Tesco. Every year, the Agent in the Community Award is presented to a contact centre agent who impresses the judges through their involvement in charity work or contribution to the community and this year’s finalists are Chris Duncan, Jobcentre Plus

    and Linda Robertson, HMRC. In addition, three newly-appointed agents are in the running for the Best Newcomer Agent of the Year Barbara Kotylak,

    Jobcentre Plus; Laura Paton, Lloyds; and Natalie Ritchie, HMRC.

    The award for Contact Centre Team Leader/Manager of the Year will be awarded to either Nicola Davie, HBoS; Melissa Malik, Lloyds; or Graeme Stewart, Jobcentre Plus; while the Team of the Year Award is between HMRC Offline Support Team; Job Centre Plus Business Support Team and Tesco Customer Service Centre. The finalists in the Best Company Culture Award are HMRC, Jobcentre Plus and Journeycall; while the finalists in the Contact Centre Training Award are Dundee College, Jobcentre Plus and Tesco.

    “The judges had a very hard task in front of them when they sat down to consider the many excellent entries we had received for this year’s Talking

    Tayside Awards,” said Debbie Baird, chair of Talking Tayside, the forum

    which develops and promotes the contact centre industry in Tayside. “However, after considerable deliberation, a short leet has been chosen that reflects the variety of services and very high standards being provided by the local contact centre industry.”

The winners of each category and the winner of the highly-coveted Contact

    Centre of the Year award - will be decided upon by three independent judges who will be travelling to Dundee from across the UK to attend the second and final stage of judging at the start of November. The winners will be announced at the Talking Tayside Black & White Ball at the Apex Hotel on Friday, November 20.


    For further information, contact Wendy Glass, PR Consultant, on 01575 573210 / 0789 001 7046 or email

Editor’s Notes

    1. Talking Tayside was initiated by Dundee City Council in 2000. The forum is a public private partnership, established to develop the contact centre industry in Tayside and to promote a positive image of the industry in the community.

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