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Course Format

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Course Format

    Course Format

    College of Management, National Sun Yat-Sen University

    Course Chinese Course Title 供應鏈品質 D4010007 Number

    English Course Title QUALITY MANAGEMENT ON SUPPLY CHAIN

    Class Format elective Requirement none Department PHD

    Instructor Tsuang Kuo Credit 3

    Course Objective

     Competition in the workplace has pushed firms to make SCM a reality. Those who master it gain a competitive edge. Therefore, SCM means money and jobs. The Basics of Supply Chain Management will give you the tools you need to master this crucial subject.

    Course Outline

     Supply Chain Management (SCM) was once a "pie in the sky" concept that could not be fully achieved. A key barrier was the cost of communicating with and coordinating among the many independent suppliers in each supply chain. Managers recognize that costs can be reduced while customer satisfaction is increased when production and inventory decisions are based on analysis of the total system of delivering products and/or services. Gradually, firms have begun to see themselves as a

    system of closely linked processes which deliver products and/or services to customers and to recognize that the entire firm is one link in a chain of firms that serve the customer. By increasing the integration in the entire supply chain, all the firms in the chain can increase their profits.

    (Basics of Supply Chain Management (St. Lucie Press/Apics Series on Resource Management) by Ed Hill, James E. Hill, Lawrence D. Fredendall)

    Teaching Format

     Lecture & small group discussion

    Office Hours:

     Tuesday15:00 - 17:00

    Thursday15:00-17:00

    Grading Standard

    Report100%

    Reference/Text

    邱皓政 () 五南圖書 台北 量化研究與統計分析第三版2005

    Course content/ Progress / Documents

    Week Date Topic

    "Measuring Users' Perceived Portal service quality - an empirical study," 1 2009/02/16~2009/02/22 Kuo, et al, Total Quality management & business excellence, 2005

    Wolfinbarger & Gilly, 2003, eTailQ: dimensionalizing, measuring and 2 2009/02/23~2009/03/01 predicting etail quality, Journal of Retailing, 79, pp. 183-198.

    B2B professional ServQual: Woo and Ennew, 2005, Measuring

    3 2009/03/02~2009/03/08 business-to-business service quality and its consequences, Journal of

    Business Research, 58, pp. 1178 - 1185.

    eServQual: Zeithaml, Parasuraman, and Malhotra, 2002 Fall, "Service

    Quality Delivery Through Web Sites: A Critical Review of Extant 4 2009/03/09~2009/03/15 Knowledge", Journal of the Academy of Marketing Science, 30(4),

    362-375

    "A Conceptual Model of Service Quality and its Implications for Future 5 2009/03/16~2009/03/22 Research", PZB 1985.

    撰寫一篇有關「服務品質」的文獻探討 6 2009/03/23~2009/03/29

    朱斌妤、黃仟文、翁少白;2008;以科技接受度模式探討及時交通7 2009/03/30~2009/04/05 資訊系統 之使用意願;電子商務學報;10(1), pp. 173-200.

    Davis, 1989, "Perceived Usefulness, Perceived Ease of Use, and User 8 2009/04/06~2009/04/12 Acceptance of Information Technology", MIS Quarterly, 13(3), 319-340.

    DeLone & McLean, 2004, Measuring e-Commerce Success: Applying

    9 2009/04/13~2009/04/19 the DeLone & McLean Information Systems Success Model, Vol. 9

    Issue 1, pp. 31-47.

    論文 proposal 的初稿 10 2009/04/20~2009/04/26

    Samson, D., & Terziovski, M., 1999, "The relationship between total

    11 2009/04/27~2009/05/03 quality management practices and operational performance," Journal of

    operations management, 17, pp. 393-409.

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