DOC

ITPS Technical Service Categories

By Clara Cole,2014-11-24 08:48
8 views 0
ITPS Technical Service Categories

    Information Technology Professional Services

    Technical Service Category Descriptions

    Washington State

    Department of Information Services

    Revision Date: February 5, 2008

    TABLE OF CONTENTS PERSONAL SERVICES 3 SKILL CATEGORY 1 IT FUNDING REQUEST, FINANCIAL ANALYSIS 3 SKILL CATEGORY 2 IT BUSINESS ANALYSIS 4 SKILL CATEGORY 3 EXTERNAL IT QUALITY ASSURANCE (QA) AND INDEPENDENT VERIFICATION & VALIDATION (IV&V) 5 SKILL CATEGORY 4 IT PROJECT MANAGEMENT 6 SKILL CATEGORY 5 TECHNOLOGY ARCHITECTURE PLANNING & DEVELOPMENT 7 SKILL CATEGORY 6 SECURITY ANALYSIS 9 SKILL CATEGORY 7 ENTERPRISE CONTENT MANAGEMENT 10 SKILL CATEGORY 8 CONTINGENCY & DISASTER RECOVERY PLANNING 11 SKILL CATEGORY 9 SYSTEMS ANALYSIS 12 PURCHASED SERVICES 13 SKILL CATEGORY 10 NETWORK & SYSTEM ADMINISTRATION 13 SKILL CATEGORY 11 SOFTWARE QUALITY ASSURANCE & TESTING 14 SKILL CATEGORY 12 DESKTOP APPLICATIONS DEVELOPMENT AND TRAINING 15 SKILL CATEGORY 13 GEOGRAPHIC INFORMATION SYSTEMS APPLICATION DEVELOPMENT 16 SKILL CATEGORY 14 WORKSTATION INSTALLATION & SUPPORT 17 SKILL CATEGORY 15 CLIENT SERVER, WEB & N-TIER APPLICATION DEVELOPMENT 18 SKILL CATEGORY 16 GENERAL MAINFRAME DEVELOPMENT 19 SKILL CATEGORY 17 GENERAL DATABASE ADMINISTRATOR / DATABASE DEVELOPER / DATA ANALYST 20

Personal Services

    The following Technical Service Categories 1 through 9 and related descriptions are typically classified as ―Personal

    Services. “Personal Services” shall mean professional or technical expertise provided by Vendor to accomplish a specific study, project, task or duties consistent with Chapter 15 of the Office of Financial Management’s (OFM) State

    Administrative and Accounting Manual (SAAM), located at http://ofm.wa.gov/policy/default.asp.

Skill Category 1 IT Funding Request, Financial Analysis

Skills and experience in this category include the following:

    ; Developing Information Technology Feasibility Studies following ISB Feasibility Study guidelines.

    ; Developing Information Technology Investment Plans following ISB Investment Plan policy and standards.

    ; Creating budget estimates with specific experience in systems developed in an Industry standard environment

    such as SAP, MS .Net or J2EE.

    ; Developing Decision Packages following the OFM Decision Package Instructions.

    ; Working with large complex governmental accounting IT systems, including:

    o Developing procedures/methods; process improvement.

    o Implementing Total Quality Management principles and practices in an IT environment.

    o Developing and implementing new and revised workflows.

    o Writing the business and information systems procedures and documentation.

ITPS Technical Service Categories Page 3 of 20

    Skill Category 2 IT Business Analysis

    Skills and experience in this category include the following:

    ; Functional Analysis: Helping an organization to improve the way in which it conducts its IT functions and

    activities in order to reduce overall costs, provide more efficient use of scarce resources, and better support its

    customers.

    ; Needs Assessment: Working with Purchaser to fully understand the customer's business needs, identifying the IT

    solution that best meets those needs, and then designing the stream of processes to meet those needs. ; Business Process Improvement: Developing business process improvement (BPI) as a key strategy and a

    management tool to promote the effective use of technology throughout the organization, capable of supporting

    the organization’s vision, mission, goals and objectives.

    ; Business subject knowledge: Background knowledge of the IT subject to make the requirements gathering

    efficient, and a proven analytical framework from which requirements can be translated into business processes.

    The degree of prior knowledge required depends highly on the complexity of the IT project. ; Information Technology Service Management (ITSM)/Information Technology Infrastructure Library

    (ITIL) experience with the processes, organization, and related tools of ITSM/ITIL in promoting a quality

    approach to achieving business effectiveness and efficiency in the use of information systems ; Requirements Analysis: Working collaboratively with Purchaser to identify business and technical requirements. ; Business Processes Mapping: Expertise in the modeling/mapping of business processes, conduct as-is/to-be

    business processes and documenting these through the use of tool sets such as Visio Professional, Aris Software,

    iGrafx Software and others.

    ; Project Management: Must be well-versed in IT project management practices and principles, must understand

    project management standards (e.g. PMBOK, Prince2, etc) and have knowledge of project management tools like

    MS-Project.

    ; IT capabilities: understanding of what IT systems and IT support staff can and cannot do.

    ; Feasibility: analysis around how realistic the requirements are in te