DOC

ITPS Technical Service Categories

By Clara Cole,2014-11-24 08:48
7 views 0
ITPS Technical Service Categories

    Information Technology Professional Services

    Technical Service Category Descriptions

    Washington State

    Department of Information Services

    Revision Date: February 5, 2008

    TABLE OF CONTENTS PERSONAL SERVICES 3 SKILL CATEGORY 1 IT FUNDING REQUEST, FINANCIAL ANALYSIS 3 SKILL CATEGORY 2 IT BUSINESS ANALYSIS 4 SKILL CATEGORY 3 EXTERNAL IT QUALITY ASSURANCE (QA) AND INDEPENDENT VERIFICATION & VALIDATION (IV&V) 5 SKILL CATEGORY 4 IT PROJECT MANAGEMENT 6 SKILL CATEGORY 5 TECHNOLOGY ARCHITECTURE PLANNING & DEVELOPMENT 7 SKILL CATEGORY 6 SECURITY ANALYSIS 9 SKILL CATEGORY 7 ENTERPRISE CONTENT MANAGEMENT 10 SKILL CATEGORY 8 CONTINGENCY & DISASTER RECOVERY PLANNING 11 SKILL CATEGORY 9 SYSTEMS ANALYSIS 12 PURCHASED SERVICES 13 SKILL CATEGORY 10 NETWORK & SYSTEM ADMINISTRATION 13 SKILL CATEGORY 11 SOFTWARE QUALITY ASSURANCE & TESTING 14 SKILL CATEGORY 12 DESKTOP APPLICATIONS DEVELOPMENT AND TRAINING 15 SKILL CATEGORY 13 GEOGRAPHIC INFORMATION SYSTEMS APPLICATION DEVELOPMENT 16 SKILL CATEGORY 14 WORKSTATION INSTALLATION & SUPPORT 17 SKILL CATEGORY 15 CLIENT SERVER, WEB & N-TIER APPLICATION DEVELOPMENT 18 SKILL CATEGORY 16 GENERAL MAINFRAME DEVELOPMENT 19 SKILL CATEGORY 17 GENERAL DATABASE ADMINISTRATOR / DATABASE DEVELOPER / DATA ANALYST 20

Personal Services

    The following Technical Service Categories 1 through 9 and related descriptions are typically classified as ―Personal

    Services. “Personal Services” shall mean professional or technical expertise provided by Vendor to accomplish a specific study, project, task or duties consistent with Chapter 15 of the Office of Financial Management’s (OFM) State

    Administrative and Accounting Manual (SAAM), located at http://ofm.wa.gov/policy/default.asp.

Skill Category 1 IT Funding Request, Financial Analysis

Skills and experience in this category include the following:

    ; Developing Information Technology Feasibility Studies following ISB Feasibility Study guidelines.

    ; Developing Information Technology Investment Plans following ISB Investment Plan policy and standards.

    ; Creating budget estimates with specific experience in systems developed in an Industry standard environment

    such as SAP, MS .Net or J2EE.

    ; Developing Decision Packages following the OFM Decision Package Instructions.

    ; Working with large complex governmental accounting IT systems, including:

    o Developing procedures/methods; process improvement.

    o Implementing Total Quality Management principles and practices in an IT environment.

    o Developing and implementing new and revised workflows.

    o Writing the business and information systems procedures and documentation.

ITPS Technical Service Categories Page 3 of 20

    Skill Category 2 IT Business Analysis

    Skills and experience in this category include the following:

    ; Functional Analysis: Helping an organization to improve the way in which it conducts its IT functions and

    activities in order to reduce overall costs, provide more efficient use of scarce resources, and better support its

    customers.

    ; Needs Assessment: Working with Purchaser to fully understand the customer's business needs, identifying the IT

    solution that best meets those needs, and then designing the stream of processes to meet those needs. ; Business Process Improvement: Developing business process improvement (BPI) as a key strategy and a

    management tool to promote the effective use of technology throughout the organization, capable of supporting

    the organization’s vision, mission, goals and objectives.

    ; Business subject knowledge: Background knowledge of the IT subject to make the requirements gathering

    efficient, and a proven analytical framework from which requirements can be translated into business processes.

    The degree of prior knowledge required depends highly on the complexity of the IT project. ; Information Technology Service Management (ITSM)/Information Technology Infrastructure Library

    (ITIL) experience with the processes, organization, and related tools of ITSM/ITIL in promoting a quality

    approach to achieving business effectiveness and efficiency in the use of information systems ; Requirements Analysis: Working collaboratively with Purchaser to identify business and technical requirements. ; Business Processes Mapping: Expertise in the modeling/mapping of business processes, conduct as-is/to-be

    business processes and documenting these through the use of tool sets such as Visio Professional, Aris Software,

    iGrafx Software and others.

    ; Project Management: Must be well-versed in IT project management practices and principles, must understand

    project management standards (e.g. PMBOK, Prince2, etc) and have knowledge of project management tools like

    MS-Project.

    ; IT capabilities: understanding of what IT systems and IT support staff can and cannot do.

    ; Feasibility: analysis around how realistic the requirements are in terms of effort, time, costs. ; Relevance: the purpose served by individual requirements in relation to larger business and/or project goals. ; Data: this area will usually focus on identifying what data the business currently has, and which of them need to

    be carried over into the new systems and/or analysis around what can be achieved with the data in a new system. ; Techniques: Collection and document requirements using UML, process flows, use cases, interview skills,

    workshop facilitation, and investigation of current state (existing systems and/or processes). ; Ability to assemble, analyze and evaluate data and to be able to make appropriate and well-reasoned

    recommendations and decisions to support the business stakeholders and the project team. ; Excellent oral and written communication skills are required.

    ITPS Technical Service Categories Page 4 of 20

    Skill Category 3 External IT Quality Assurance (QA) and Independent Verification & Validation (IV&V)

Skills and experience in this category include the following:

    ; Provide independent Quality Assurances services consistent with the ISB Policy 303-R1 Responsibilities and

    Obligations for Quality Assurance.

    ; Provides Independent Verification and Validation (IV&V) services.

    ; Development of detailed workplan(s) and planning activities for IT Quality Assurance and/or IV&V team.

    ; Designing processes and methods that align with the Washington State Applications Template and Outfitting

    Model.

    ; Assigning and monitoring completion of tasks for IT Quality Assurance and/or IV&V team.

    ; Guiding and providing mentoring for project leaders and staff based on findings (formal and informal).

    ; Identifying and communicating project risks and ways to mitigate these risks.

    ; Experience in large-scale IT systems implementation Quality Assurance and/or IV&V role.

    ; Development of QA and/or IV&V project reports addressing all phases of a project.

    ; Provide mentoring to the project executive sponsor.

    Comparing QA and IV & V

    Quality Assurance (QA) Services - The QA provider’s presence on the project is dictated by the providers approach to identified tasks. Often there will be a continual QA presence for larger projects. QA services typically include:

    ; An independent look at project processes.

    ; Monitoring project schedule, project management plans, deliverables, issues and risks.

    ; Routine reporting to key agency executives.

    Independent Verification & Validation (IV&V) Services - The IV&V provider’s presence on the project is dictated by the providers approach to responding to identified tasks. IV&V services typically include:

    ; An independent look at technical products.

    ; Performing an initial assessment of specific project areas.

    ; Formally reporting assessment findings and recommendations.

    ; Performing follow-up reviews.

    Areas of Focus

    QA IV&V

    Planning System Hardware

    Project Schedule System Software

    Project Management Technical Training

    Requirements Management System Capacity

    Design Management Development Environment

    Development Process Management Configuration Management

    User Acceptance Testing Database Design

    User Training Software Development

    Conversion Operational Processes

    Pilot Implementation Operation Documentation

    Implementation

ITPS Technical Service Categories Page 5 of 20

Skill Category 4 IT Project Management

Individuals in this skill category may do many of these tasks in a single assignment, or may provide specialized support in

    one or a few of the identified tasks as part of an IT project.

    Skills and experience in this category include the following:

    ; Managing information systems projects consistent with the ISB Information Technology Project Management

    Policy and ISB Project Management Framework (Guidelines).

    ; Development of detailed IT project work plans and planning activities.

    ; Leading teams of IT technical staff.

    ; Defining team roles and responsibilities.

    ; Designing processes and methods that align with the Washington State Applications Template and Outfitting

    Model.

    ; Communicating with and facilitating decision-making among stakeholders.

    ; Defining project work to an appropriate level of detail.

    ; Assigning and monitoring completion of tasks.

    ; Managing IT budgets and project schedules.

    ; Acquiring staff and computing resources.

    ; Guiding and providing mentoring for IT project leaders and staff.

    ; Identifying appropriate technologies.

    ; Identifying project risks and ways to mitigate these risks.

    ; Writing IT feasibility studies.

    ; Developing plans for analysis, design, construction, testing, implementation, quality assurance, and systems

    acceptance.

    ; Implementing large-scale systems in a project-management role.

    ; Facilitating conflict resolution.

    ; Project status reporting and executive sponsor briefing.

    ; Communicating and coordinating with next-higher level of management on project.

ITPS Technical Service Categories Page 6 of 20

    Skill Category 5 Technology Architecture Planning & Development

    Individuals in this skill category should possess the ability to provide for services across an IT environment that involve

    Enterprise Architecture (EA) planning and development for one or more areas of EA including: Business Architecture,

    Information Architecture, Technology Architecture, and Solutions Architecture.

    Skills and experience in this category include the ability to:

; Define and/or implement enterprise technical architectures or environments that support Purchaser’s business

    needs.

    ; Understand, advocate and augment the principles of business and IT and more specifically enterprise

    architecture (EA) strategies in one or more of the EA areas defined within this category.

    ; Analyze enterprise business context (trends and business strategy) to derive technical architecture. ; Analyze the current technology environment to detect critical deficiencies and recommend solutions for

    improvement.

    ; Analyze technology industry and market trends, and determine their potential impact on the enterprise. ; Lead the creation or evolution of the enterprise architecture function/program.

    ; Understand, advocate and support the enterprise's IT strategies.

    ; Experience in one or more categories of Enterprise-level System Integration, Networking, Common Technical

    Infrastructure and Services, Web Portals, Service Oriented-Architecture (SOA), Business Process and Data

    Modeling, Data Standards, Security, Middleware, Data Warehousing, Web Development including Extensible

    Markup Language (XML), Data Security, Records Retention, and any other area related to EA planning and

    development to meet business needs.

    ; Lead and facilitate the creation of governing principles to guide EA decision making.

    ; Lead the development of an implementation plan for the enterprise architecture based on business requirements

    and IT strategies.

    ; Consult with project teams to fit projects to enterprise architecture, as well as to identify when it is necessary to

    modify the enterprise architecture to accommodate project needs.

    ; Consult with infrastructure development project teams to fit infrastructure to architecture, as well as to identify

    when it is necessary to modify the technical architecture to accommodate infrastructure needs. ; Identify organizational requirements for the resources, structures and cultural changes necessary to support the

    enterprise architecture.

    ; Experience with EA frameworks, including the National Association of Chief Information Officers (NASCIO)

    Tool-kit

    ; Experience with Enterprise modeling and repositories.

    ; Oversee the documentation of all architecture design and analysis work.

    ; Lead the development and execution of a communication and education plan for the enterprise architecture. ; Design and lead the implementation of an ETA based on business requirements and IT strategies, as well as to

    rectify gaps and pain points within the current state.

    ; Assist with designing the governance activities associated with ensuring ETA compliance.

    ; Oversee or consult on technical architecture (for example, systems) implementation and modification activities

    (for example, projects), particularly for new and/or shared infrastructure solutions.

    ; Oversee and facilitate the evaluation and selection of hardware and software technology and product standards, as

    well as the design of standard configurations.

    ; Consult on application or infrastructure development projects to fit systems or infrastructure to the technical

    architecture, and identify when it is necessary to modify the technical architecture to accommodate project needs. ; Identify the organizational impact (for example, on skills, processes, structures and culture) and financial impact

    of the ETA.

    ; Document necessary technical architecture design and analysis work, possibly including project postmortem

    documentation and metric collection.

    ITPS Technical Service Categories Page 7 of 20

    ; Lead strategic technological planning to achieve business goals by prioritizing technology initiatives and

    coordinating the evaluation, deployment, and management of current and future technologies. ; Collaborate with the appropriate departments to develop and maintain a technology plan that supports

    organizational needs.

    ; Develop and communicate business/technology alignment plans to executive team, staff, partners, customers, and

    stakeholders.

    ; Define requirements for IT solutions to support management goals.

    ; Define risk, governance, and change management.

    ; Define or implement e-commerce business solutions.

    ; Develop assessments ranging from short, rapid reviews to in-depth studies of an organization's IT capabilities. ; Provide guidance, alternatives and recommendations for improving an organization's IT capabilities, to include

    better optimization of current resources, applications, and systems.

    ; Create detailed specific enhancements, changes and/or refinements to existing systems. ; Provide cost benefit and/or trade-off analysis for any recommended actions to include life cycle costs, return on

    investment and life expectancy as appropriate.

    ; Provide support for local and wide area networks through upgrades, application of technical knowledge, and

    management.

    ; Apply technical knowledge in complex computing environments involving various levels of computing platforms. ; Coordinate change, and manage communications in both technical and business environments.

    ITPS Technical Service Categories Page 8 of 20

    Skill Category 6 Security Analysis

    Skills and experience in this category include the following:

; Providing Security Analysis services consistent with the ISB Information Technology Security Policy, ISB

    Information Technology Security Standards and ISB Information Technology Security Guidelines.

    ; Comprehensive knowledge and experience with server and/or mainframe operating systems, network protocols,

    and computer security. Experience with the following: Antivirus tools, Intrusion Prevention tools (behavior

    software), Active directory and single sign-on, and firewalls (i.e. Cisco).

    ; SAP Security & Authorization Administration with ECC, BI/BW, and Portal (SAP roles, profiles &

    authorizations; SAP Profile Generator), SAP User Administration & Provisioning.

    ; Performing security vulnerability assessments.

    ; Installing and supporting logical firewalls.

    ; Investigating computer security incident and abuse reports.

    ; Assisting victims reacting to and recovering from computer security incidents.

    ; Performing Web Application Penetration Testing services to identify issues related to:

    o Vulnerabilities and risks in web applications.

    o Known and unknown vulnerabilities (0-day) to combat against the threat until security vendor provides

    the appropriate solution.

    o Technical vulnerabilities: URL manipulation, SQL injection, cross site scripting, back-end authentication,

    password in memory, session hijacking, web server configuration, credential management etc.

    o Business Risks: Day-to-Day threat analysis, unauthorized logins, Personal information modification,

    pricelist modification, unauthorized funds transfer, breach of customer trust etc. ; Developing and teaching computer security training courses as part of enterprise-wide security awareness

    program.

    ; Promoting secure use of networked servers, desktops, laptops, handheld devices, wireless devices, and

    home/remote office by agency / higher education users as well as participation in projects related to new security

    services for enterprise and workgroup computing.

    ; Assisting in the development, implementation, and review of security policies and procedures. ; Preparing status reports on security matters to develop security risk analysis scenarios and response procedures. ; Being responsible for the tracking and monitoring of software viruses.

    ; Being involved in the evaluation of products and/or procedures to enhance productivity and effectiveness of

    Security Analysis Services.

    ITPS Technical Service Categories Page 9 of 20

    Skill Category 7 Enterprise Content Management

    Skills and experience in this category include the following:

    ; Conducting Assessments/Requirements gathering to identify appropriate ECM solution. ; Integrating with XML and web services.

    ; Developing and configure content templates for managing presentation types. ; Developing and configure data/content entry forms.

    ; Implementing process applications (workflow) using prescribed Identify and Document Workflows for software

    and platforms.

    ; Integrating existing scanned images into prescribed software and databases. ; Implementing object oriented applications where applicable.

    ; Participating in Technical Review meetings as required.

    ; Transferring knowledge program/technical staff.

    ; Providing hands-on training of all operational and technical processes used in developing Electronic Document

    Workflow Management System (EDWMS) applications.

    ; Developing, testing, and implementing enhancements.

    ; Developing functional test plans and conduct user interface testing. ; Developing user and technical documentation as required.

    ; Participating in data analysis/design meetings with customers as required. ; Developing and measuring compliance with data retention, protection, privacy and archiving policies for

    electronic records (e.g. electronic documents, email and databases). ; Implementing imaging applications (scan, index, store, and retrieve) using prescribed software and platforms.

    ; Service Management.

    ; SAP ITIL Methodology.

    Typical Experience with Sought-after Key Software:

    ; Interwoven products

    ; FileNet P8 and Image Manager products

    ; Stellent Product Suite

    ; Kofax Ascent Capture

    ; TIFF, document imaging & PDF software for .NET development

    ; SAP

    Typical Experience with Sought-after Key Platforms:

    ; Interwoven TeamSite and Open Deploy

    ; FileNet P8 BPM

    ; FileNet Image Manager (previously Panagon)

    ; Stellent Imaging

    ; Stellent Business Process Management

    ; Stellent Records Management

    ; Stellent Universal Content Management

    ; Kofax Ascent Capture Suite

    ; OTG Xtender products (DiskXtender, eMailXtender)

    ; Spicer (imagination, ViewCafe, image aoX)

    ITPS Technical Service Categories Page 10 of 20

Report this document

For any questions or suggestions please email
cust-service@docsford.com