Service Access

By Shannon Robertson,2014-11-24 09:03
9 views 0
Service Access

    Burnett Respite Service

    Service Access

    Service Access

    This is a Controlled Document

    Document Information and Revision History

Document Location

    Original Ratification 11 April 2006

    Original Author/s Peter Cullen

    Revision History

Revision Date Author/s Notes

    20 April 2007 Peter Cullen Amendment to Procedural Flowchart and change 1 Carinbundi to Burnett Respite Services Inc.

    8 May 2007 Peter Cullen Section on “Emergency Access to services” added. 2

    13 November Peter Cullen Section added covering service user exiting service 3 2007

    19 February Peter Cullen “Eligibility to apply for services” section added and 4 2008 ratified 19 February 2008

    30 March 2009 Peter Cullen KPIs added to Intake Process 5

    April 2009 Peter Cullen Review of all policies 6

    August 2010 Peter Cullen Service User Contribution Respite clarified 7










    Uncontrolled if printed outside Burnett Respite Services Inc intranet Reviewed April 2009

    Burnett Respite Service

    Service Access

    Access to Burnett Respite Service Inc.


    Burnett Respite Service Inc is committed to providing service users and their families/carers a range of services, which are non-discriminatory and based on relative need and available resources.


    This policy aims to ensure all people are provided with fair and equitable access to services in line with these policies, relevant legislation and in a timely manner. This policy also outlines the procedures to follow should a service user wish to exit this service.


The Board of Management is responsible for:

    ; The development and review of all policies of the organisation.

The General Manager is responsible for:

    ; The implementation of the organisation’s policies.

    ; The management of all requests for services provided by Burnett Respite Services Inc.

    The Administrative staff will assist potential service users and their families to make

    an initial identification of their needs, provide information about access to Burnett

    Respite Services Inc services, eligibility criteria, capacity and waiting times, fee

    structure where applicable, the protocols used for determining priority and the type of

    information collected and recorded.

All employees paid and unpaid have the responsibility to:

    ; Ensure they adhere to this policy in all of their dealings with service users.

Emergency access to services:

    Notwithstanding this organisation’s obligation to provide a service to all people with a disability, the General Manager may withhold or refuse a service to any person due to the following circumstances:

     Previous behaviour resulting in the likelihood of potential danger to staff or other

    service users;

     Demonstrated incapacity of Burnett Respite Services Inc to provide the requested


     Demonstrated inappropriateness of Burnett Respite Services Inc being the service

    provider; and

     Inadequate information regarding the potential risks associated with providing a

    service by Burnett Respite Services Inc at the time.

    The General Manager will delegate the decision-making authority to any staff member acting in an on-call position.

    Uncontrolled if printed outside Burnett Respite Services Inc intranet Reviewed April 2009 1

    Burnett Respite Service

    Service Access

    Eligibility to apply for services:

    To be eligible to receive a service from Burnett Respite Services Inc. where the service applied for is directly funded by Disability Services Queensland, each applicant must meet the same criterion as are applied to an application for support made directly to Disability Services Queensland. The following is available from Disability Services Queensland local and regional offices or via their website at

To be eligible for support an applicant’s disability must:

    1. be attributable to an intellectual, psychiatric, cognitive, neurological, sensory or physical

    impairment (or combination); and

    2. be permanent or likely to be permanent; and

    3. have occurred before the age of 65 years; and

    4. result in a severe activity limitation or restriction in participation in self-care/management,

    interpersonal relationships, communication, mobility, learning or applying knowledge;


    5. result in a need for ongoing significant disability supports.

    As a diagnosis of a disability or the permanency of a disability may not occur for a child under 6 years of age, eligibility is based upon a significant delay or risk of a significant developmental delay for applicants within this age group.

Applicant’s disability/disabilities:

    Under the Disability Services Act 2006 (Qld.) the applicant’s disability must be attributable to an intellectual, psychiatric, cognitive, neurological, sensory or physical impairment, or a combination of these. The applicant’s disability must also result in a substantially reduced

    capacity that inhibits the person’s day-to-day functioning; requiring support needs over and

    above what would usually be required by a person of the same age without a disability. Before an applicant can receive services from Burnett Respite Services Inc. the applicant’s

    disability may need to be confirmed in writing from a specialist doctor, clinical psychologist or suitably qualified practitioner (e.g. guidance officer, occupational therapist) in the disability


    If this is required, this organisation may accept a letter or assessment report that has been acquired in the past for some other purpose which specifies the applicant’s diagnosis or impairment.

Permanency of the applicant’s disability:

    Documentation may be required to support the permanency or likelihood of the permanency of the disability before services can be provided by Burnett Respite Services Inc. If a person’s disability is irreversible, it will be deemed to be permanent or likely to be

    permanent, even if the impact of this disability changes in severity over time.

    A number of conditions are not considered to be permanent, such as Attention Deficit Disorder/Attention Deficit Hyperactivity Disorder (ADD/ADHD). However, a person who has ADD/ADHD and a co-existing disability that fits within the definitions above, may receive

    services from Burnett Respite Services Inc, and funded by Disability Services Queensland.

(The above Criterion can be viewed in - Disability Services Queensland Guide to completing the Application

    for Support).

    PROCEDURE: (See Flowchart below)