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High Impact Boomer Service Activities

By Gary Murray,2014-11-24 08:43
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High Impact Boomer Service Activities

    Project STAR

    PERFORMANCE MEASUREMENT PACKET

    MEASURING PERFORMANCE

    with BABY BOOMERS

    DRAFT (7/25/08)

    Project STAR

    1-800-548-3656

    star@JBSinternational.com

    nationalservice.gov/resources

    (Search: project star)

    Copyright ? 2008 by JBS International, Inc., Aguirre Division

    REV 7/25/08 G-IN001

    CONTENTS

    Introduction and Background ................................................................. 1 What This Guide Offers.......................................................................... 1 Compelling Boomer Activities: Examples from the Field ............................. 2

    I. Skill-based Roles .......................................................................... 3

    Executive Service Corps (ESC) of Broward County

    Focusing Performance Measurement on

    Capacity-building Outcomes

    II. Flexible Time Commitments ........................................................... 6

    Seniors Against Investment Fraud ($AIF)

    Focusing Performance Measurement on

    Client Outcomes

    III.New Forms of Service Delivery ....................................................... 9

    Philadelphia Experience Corps

    Focusing Performance Measurement on

    Participant Development Outcomes

    Appendices: Performance Measures and Instruments

    Appendix A: Executive Service Corps (ESC) ....................................... 12

    Appendix B: Seniors Against Investment Fraud ($AIF) ........................ 17

    Appendix C: Philadelphia Experience Corps ........................................ 20 Acknowledgements ............................................................................. 24

    DRAFT

Project STAR Measuring Performance with Baby Boomers Senior Corps

     AmeriCorps

    Introduction and Background

    This packet provides guidance to National Service grantees and programs on measuring results achieved by and for Baby Boomer volunteers. The packet contains examples of service activities that Baby Boomers are likely to participate in, and identifies performance measures and instruments for these service activities.

    The motto of performance measurement is, ―If you can measure it, you can improve it.‖ The methods and tools of performance measurement provide a means to assess program impact and improve programs. Sharing

    performance measurement information with stakeholders is

    also a great way to ensure accountability and build support

    for your program. We hope the information in this packet will

    help you increase accountability of, and support for, the

    service activities of your Boomer volunteers.

    Project STAR collaborated with the Training Network at Temple University’s Center for Intergenerational Learning to develop this packet. The guidance in this packet is also based on interviews with, and material provided by, National Service directors from around the country and research on dozens of successful programs offering cutting-edge service opportunities for Boomer volunteers. (See page 24 for a complete list of contributors.) We spotlight three model programs and the ways in which they currently track and assess Boomer activities. The contents of this packet are geared primarily to Senior Corps and AmeriCorps grantees, but other national service programs may also find this material useful.

    What This Guide Offers

    National service programs have an opportunity to harness what has been called America’s most valuable untapped resource: the

    skills, talents and experiences of Baby Boomers. This

    guide will help you assess results produced by and for

    these Baby Boomer volunteers so that you can more fully

    achieve your organization’s mission. It’s all about

    transforming the assets of volunteers aged 50+ into

    REV 7/25/08 G-IN001 DRAFT 1

Project STAR Measuring Performance with Baby Boomers Senior Corps

     AmeriCorps

    measurable, high-impact benefits for your organization and others. To reap the benefits of innovative practices in the field, this packet will provide:

    ; Snapshots of successful Boomer activities

    ; Descriptions of how programs measure

    performance

    ; Sample performance measures and instruments

    We hope National Service programs can benefit from the

    innovative practices of their peers.

    Compelling Boomer Activities: Examples from the Field The project directors we interviewed found that certain types of service activities held broad appeal for Boomer volunteers. These opportunities were characterized by:

    I. Skill-based roles that build upon or enhance lifelong experience,

    interests and professional knowledge;

    II. Flexible time commitments where service activities complement work,

    retirement and travel schedules; and

    III. New forms of service delivery that afford opportunities for

    learning and personal development, including self-directed teams

    and episodic volunteering.

    This packet takes a close look at the work of innovative national service programs in each of these three areas.

    NOTE: Project STAR has made minor changes to some of the program materials presented in this packet to clarify performance measures and instruments.

    REV 7/25/08 G-IN001 DRAFT 2

Project STAR Measuring Performance with Baby Boomers Senior Corps

     AmeriCorps

    I. Skill-based Roles

    In most nonprofit organizations, volunteers primarily

    provide direct client service, administrative support

    and perhaps some governance. Many of the Boomer

    programs we reviewed are interested in capitalizing on

    the broad range of skills of people aged 50+ to enhance the quantity or quality of services, or improve the way programs and organizations operate. Perhaps, for example, they can assist in volunteer coordination or training, develop databases or help design websites, or write grant proposals or help develop business plans.

    Executive Service Corps (ESC) of Broward County