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ANIRA Service Guide

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ANIRA Service Guide

    Service Guide

    AT&T Network-Based IP VPN Remote Access

    AT&T Network-Based IP VPN Remote Access (ANIRA) ("the Service") enables Customers to extend the reach of their AT&T provided network based Multi Protocol Label Switching (MPLS) services or AT&T Packet Services (APS) by using the reach of the internet coupled with the privacy and security of encrypted tunnels.

    The ANIRA Service Guide consists of the following parts:

    ; Service Description (SD)

    ; Service Level Agreements (SLA)

    ; Pricing (P)

    ; Country-Specific Provisions (CSP)

    In addition, specified portions of the General Provisions apply.

American Recovery and Reinvestment Act of 2009

    The Services and Service Components provided under this Service Guide shall not be used to support the performance of any portion of a project or program which has been funded in whole or in part with grants, loans or payments made pursuant to the American Recovery and Reinvestment Act of 2009 (ARRA), without the prior written agreement of AT&T and Customer regarding any specifically applicable terms, conditions and requirements. Customer shall provide AT&T with prior written notice before placing any order that may be funded in whole or in part with ARRA funds. If Customer fails to provide such prior written notice of ARRA funding; or if the parties cannot agree on the terms and conditions (if any) applicable to an ARRA funded order; or if any terms, conditions or requirements (other than those to which AT&T specifically agrees in such separate writing) are found to be applicable, then AT&T may, in its sole discretion, reject such order or immediately terminate provision of any affected Service or Service Component without further liability or obligation.

    It is AT&T‟s policy to continually improve its products and services, and AT&T may from time to time change the Service as provided to the Customer under this Service Guide.

    This Service Guide describes the features and components of the Service, and contains information relating to how the Service is provisioned and activated.

    Thank you for taking the time to review your ANIRA Service Guide. If you have any additional questions after reading the guide, please contact your AT&T Sales Representative.

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    Service Guide

    AT&T Network-Based IP VPN Remote Access

    TABLE OF CONTENTS

    Service Description (SD) ................................................................................................................... 8 1. General ..................................................................................................................................................... 8 1.1. Geographic Availability ....................................................................................................................... 8 1.2. Billing ................................................................................................................................................. 9 1.2.1. Currency Conversion Methods for Service Invoicing ...................................................................... 9 1.3. Service Activation Date ..................................................................................................................... 10 1.4. Termination Orders ........................................................................................................................... 10 2. Service Components .............................................................................................................................. 10 2.1. Private Network Connection .............................................................................................................. 11 2.2. AT&T Global Network Client Software ............................................................................................... 11 2.2.1. User IDs for the Client ................................................................................................................. 12 2.2.2. Account User ID Plan Options ..................................................................................................... 12 2.2.3. Secure Sockets Layer Transparent Tunneling.............................................................................. 13 2.2.4. Dial Remote Access via Internet Protocol Security Tunneling ....................................................... 13 2.2.5. Dial Remote Access via Layer 2 Tunneling Protocol .................................................................... 13 2.2.6. Alternate Internet Access & Virtual Private Network Management Fee.......................................... 14 2.2.7. Multi User Remote Access Small Office/Home Office Feature ...................................................... 14 2.3. AT&T Customer Premises Equipment ............................................................................................... 14 2.3.1. Components for Small Office/Home Office Configuration ............................................................. 15 2.3.2. Methods of Access ..................................................................................................................... 16 2.4. Access ............................................................................................................................................. 16 2.4.1. AT&T Provided Managed Broadband Access for Single Users of the Service ............................... 16

    2.4.1.1. Customer Responsibilities for AT&T Managed Broadband Access for Single Users of the Service .............. 17

    2.4.1.2. AT&T Managed Broadband in Most of World for Single Users of the Service ................................................ 18 2.4.2. AT&T Managed Broadband Access for Multi Users of the Service ................................................ 18

    2.4.2.1. Customer Responsibilities for Multi Users of the Service ................................................................................. 19

    2.4.2.2. AT&T Managed Broadband in Most of World for Multi Users of the Service ................................................... 20 2.4.3. 3G-Wireless Access Service Requirements for SOHO Device ...................................................... 20 2.4.4. Alternate Internet Service Providers ............................................................................................ 20 2.4.5. Customer Contractual Responsibilities for Alternate Internet Service Provider .............................. 21 2.5. Backup Options ................................................................................................................................ 21 2.5.1. Alternate Internet Service Provider .............................................................................................. 22 2.6. Service Monitoring/Alert Notification .................................................................................................. 22 2.6.1. Service Alert Notifications ........................................................................................................... 22 2.6.2. Service Monitoring Options ......................................................................................................... 23 3. Additional Service Features included in Monthly Recurring Charges ................................................... 23 3.1. Customer Point of Contact ................................................................................................................ 23 3.1.1. Remote Access End User Support .............................................................................................. 23 3.1.2. Small Office/Home Office Support ............................................................................................... 24 3.2. User Authentication Options.............................................................................................................. 24 3.3. Internet Protocol Addressing ............................................................................................................. 25 3.4. Small Office/Home Office Routing Protocol ........................................................................................ 25 3.5. Multiple Virtual Private Networks per Single Account Code ................................................................ 25 3.6. Access Control Lists ......................................................................................................................... 25 3.7. Dual Access ..................................................................................................................................... 26 4. Remote Access Options ......................................................................................................................... 26 4.1. Traveling User Support (i.e., Global Roaming) ................................................................................... 26 4.1.1. Restrictions on Usage ................................................................................................................. 27 4.2. Toll-Free Access .............................................................................................................................. 28

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     4.3. AT&T Extended Access Feature, Wi-Fi Access Feature, and Wired Ethernet Feature ......................... 28

    4.3.1. Extended Access and Connectivity Description ............................................................................ 28

    4.3.2. AT&T Extended Access Feature ................................................................................................. 30

    4.3.3. AT&T Wi-Fi Feature .................................................................................................................... 30

    4.3.3.1. AT&T Wi-Fi Combination Plans ......................................................................................................................... 31

    4.3.4. AT&T Wired Ethernet Feature ..................................................................................................... 34

    4.3.5. Wireless Access Feature ............................................................................................................ 34 5. Service Level Management..................................................................................................................... 36 5.1. Remote Access Reports for the AT&T Global Network Client Users ................................................... 36 6. Self-Service Tools for the Customer Point of Contact ........................................................................... 37 6.1. Direct Registration Facility ................................................................................................................ 37 6.2. Billing Data on the Web .................................................................................................................... 38 6.3. Administration Tools for Service Manager ......................................................................................... 38 7. Customer Care and Maintenance ........................................................................................................... 38 7.1. General Maintenance ....................................................................................................................... 39 Service Level Agreements (SLAs) .................................................................................................. 39 1. General ANIRA SLA Terms ..................................................................................................................... 39 2. Service Level Agreements ...................................................................................................................... 39 2.1. Service Level Agreements for Small Office/Home Office (SoHo) ........................................................ 40

    2.1.1. Small Office/Home Office Device Availability at the Site ............................................................... 40

    2.1.2. Virtual Interface Gateway and Private Network Connection Availability ......................................... 40

    2.1.3. Small Office/Home Office Device and Broadband Access Service Availability ............................... 40

    2.1.4. Small Office/Home Office SLA Claims Process ............................................................................ 41 2.2. Service Level Agreement for the Client Network Accessibility ............................................................. 41

    2.2.1. Client Dial Network Accessibility - List of Country Tiers ................................................................ 42

    2.2.2. Client Dial Network Accessibility - Measurements ........................................................................ 43

    2.2.3. Client Dial Network Accessibility - SLA Credit Calculations ........................................................... 43 2.3. SLA Exclusions and Limitations ........................................................................................................ 44 Pricing (P) ........................................................................................................................................ 45 1. Charge Types.......................................................................................................................................... 46 2. Charges .................................................................................................................................................. 46 2.1. Remote Access and Basic Charges .................................................................................................. 47

    2.1.1. Countries in USD Currency ......................................................................................................... 47

    2.1.2. Countries in EUR Currency ......................................................................................................... 49

    2.1.3. Countries in Other Currencies ..................................................................................................... 50

    2.1.4. Remote Access Table Notes ....................................................................................................... 52 2.2. Extended Access Charges (Hourly Charge per User ID) .................................................................... 52

    2.2.1. Countries in USD and EUR Currencies ........................................................................................ 52

    2.2.2. Countries in Other Currencies ..................................................................................................... 53

    2.2.3. Extended Access Table Notes..................................................................................................... 54 2.3. Wi-Fi Access Usage Based Charges (Hourly Charge) ........................................................................ 54

    2.3.1. Countries in USD and EUR Currencies ........................................................................................ 54

    2.3.2. Countries in Other Currencies ..................................................................................................... 54

    2.3.3. Wi-Fi Table Notes ....................................................................................................................... 55 2.4. Wired Ethernet Access Usage Based Charge (per User per 24 hours) ............................................... 55

    2.4.1. Countries in USD and EUR Currencies ........................................................................................ 55

    2.4.2. Countries in Other Currencies ..................................................................................................... 56

    2.4.3. Wired Ethernet Table Notes ........................................................................................................ 56 2.5. Wireless Access (3G/Cellular) Charges (Monthly Recurring Charge per User) .................................... 56

    2.5.1. Countries in EUR Currency ......................................................................................................... 56

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     2.5.2. Countries in Other Currencies ..................................................................................................... 562.6. Flat Rate Combination Plan (Dial / Wi-Fi / Wired Ethernet) Charges ................................................... 57

    2.6.1. Countries in USD and EUR Currencies ........................................................................................ 57

    2.6.1.1. Combo Plans ...................................................................................................................................................... 57

    2.6.1.2. Dial Excess Charges .......................................................................................................................................... 57

    2.6.1.3. Wi-Fi and Wired Ethernet Excess Charges ....................................................................................................... 57

    2.6.2. Countries in Other Currencies ..................................................................................................... 58

    2.6.2.1. Combo Plans and Excess Charges ................................................................................................................... 58

    2.6.3. Flat Rate Combination Plan Table Notes ..................................................................................... 59 2.7. Digital Subscriber Line Charges ........................................................................................................ 59

    2.7.1. Digital Subscriber Line Basic Access Single User Charges........................................................ 59

    2.7.1.1. Countries in USD Currency ................................................................................................................................ 59

    2.7.1.2. Countries in EUR Currency ................................................................................................................................ 60

    2.7.1.3. Countries in Other Currencies ........................................................................................................................... 61

    2.7.2. Digital Subscriber Line Enhanced Access Multi-User/ SoHo Charges ........................................ 61

    2.7.2.1. Countries in USD Currency ................................................................................................................................ 61

    2.7.2.2. Countries in EUR Currency ................................................................................................................................ 62

    2.7.2.3. Countries in Other Currencies ........................................................................................................................... 63

    2.7.3. Digital Subscriber Line Table Notes ............................................................................................. 64 2.8. Small Office Home Office Charges with AT&T Access of Third Party Internet Service Provider Access 64

    2.8.1. Countries in USD Currency ......................................................................................................... 64

    2.8.2. Countries in EUR Currency ......................................................................................................... 66

    2.8.3. Countries in Other Currencies ..................................................................................................... 66 2.9. Table Notes ...................................................................................................................................... 67 2.10. Private Network Connection Monthly Recurring Charges ................................................................. 68

    2.10.1. United States ............................................................................................................................ 68

    2.10.2. Private Network Connection Type I and Type II: Countries in USD and EUR Currencies ............. 69

    2.10.3. Private Network Connection Type I and Type II: Countries in Other Currencies ........................... 70 2.11. Private Network Connection Table Notes......................................................................................... 73 Country-Specific Provisions (CSP) ................................................................................................. 74 1. Definitions of Regions ............................................................................................................................ 74 1.1. Standard Regional Definition Table ................................................................................................... 74 1.2. Technical Regional Definition Table .................................................................................................. 74 2. Feature Specific Availability ................................................................................................................... 75 2.1. Digital Subscriber Line Access .......................................................................................................... 75 2.2. Toll-Free/800 Access ........................................................................................................................ 76 2.3. Extended Access .............................................................................................................................. 76 2.4. Wi-Fi Access .................................................................................................................................... 78 2.5. Wired Ethernet Access ..................................................................................................................... 79 2.6. Wireless Access ............................................................................................................................... 79 3. Country Unique Provisions .................................................................................................................... 79 4. Argentina ................................................................................................................................................ 79 4.1. Billing ............................................................................................................................................... 79 5. Australia.................................................................................................................................................. 80 5.1. Feature Specific Terms ..................................................................................................................... 80

    5.1.1. AT&T Managed Broadband Access ............................................................................................. 80 6. Brazil ....................................................................................................................................................... 80 6.1. Billing ............................................................................................................................................... 80 6.2. Feature Specific Terms ..................................................................................................................... 81

    6.2.1. Small Office/Home Office Feature ............................................................................................... 81 7. Bulgaria .................................................................................................................................................. 81

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     7.1. Feature Specific Terms ..................................................................................................................... 81

    7.1.1. Small Office/Home Office Feature ............................................................................................... 81

    7.1.2. Remote Access Feature .............................................................................................................. 81 8. Canada .................................................................................................................................................... 81 8.1. Billing ............................................................................................................................................... 81 8.2. Feature Specific Terms ..................................................................................................................... 82

    8.2.1. AT&T Global Managed Internet Service ....................................................................................... 82

    8.2.2. Integrated Services Digital Network Dial ...................................................................................... 82

    8.2.3. AT&T Managed Broadband Access ............................................................................................. 82

    8.2.4. Remote Access Feature .............................................................................................................. 82

    8.2.4.1. AT&T Digital Subscriber Line Broadband Access ............................................................................................. 82

    8.2.4.2. 50 Hour Plan Option ........................................................................................................................................... 82

    8.2.4.3. Nationwide Toll Number ..................................................................................................................................... 82 9. China ....................................................................................................................................................... 82 9.1. Billing ............................................................................................................................................... 82 9.2. Feature Specific Terms ..................................................................................................................... 83

    9.2.1. Small Office/Home Office Feature ............................................................................................... 83

    9.2.2. AT&T Managed Broadband Access ............................................................................................. 83

    9.2.3. Remote Access Feature .............................................................................................................. 83 9.3. Internet Acceptable Use Policy.......................................................................................................... 83 9.4. Support/Maintenance ........................................................................................................................ 83 10. Colombia ............................................................................................................................................... 83 10.1. Billing ............................................................................................................................................. 83 11. Croatia .................................................................................................................................................. 84 11.1. Feature Specific Terms ................................................................................................................... 84

    11.1.1. AT&T Managed Broadband Access ........................................................................................... 84 12. Cyprus .................................................................................................................................................. 84 12.1. Feature Specific Terms ................................................................................................................... 84

    12.1.1. AT&T Managed Broadband Access ........................................................................................... 84 13. Estonia .................................................................................................................................................. 84 13.1. Feature Specific Terms ................................................................................................................... 84

    13.1.1. AT&T Managed Broadband Access ........................................................................................... 84 14. France ................................................................................................................................................... 84 14.1. Feature Specific Terms ................................................................................................................... 84

    14.1.1. Remote Access Feature ............................................................................................................ 84

    14.1.1.1. Wireless Access Features................................................................................................................................ 84 15. Germany ............................................................................................................................................... 84 15.1. Feature Specific Terms ................................................................................................................... 84

    15.1.1. Remote Access Feature ............................................................................................................ 84

    15.1.1.1. Wireless Access Features................................................................................................................................ 84 16. Hong Kong ............................................................................................................................................ 84 16.1. Feature Specific Terms ................................................................................................................... 84

    16.1.1. AT&T Managed Broadband Access ........................................................................................... 84 17. Hungary ................................................................................................................................................ 85 17.1. Feature Specific Terms ................................................................................................................... 85

    17.1.1. AT&T Managed Broadband Access ........................................................................................... 85 18. India ...................................................................................................................................................... 85 18.1. Billing ............................................................................................................................................. 85 18.2. Encryption ...................................................................................................................................... 85 18.3. Service Implementation .................................................................................................................. 85 18.4. Feature Specific Terms ................................................................................................................... 85

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     18.4.1. Small Office/Home Office Feature ............................................................................................. 85

    18.4.2. Remote Access Feature ............................................................................................................ 85 18.5. Support/Maintenance ...................................................................................................................... 85 19. Indonesia .............................................................................................................................................. 85 19.1. Billing ............................................................................................................................................. 86 19.2. Feature Specific Terms ................................................................................................................... 86

    19.2.1. Small Office/Home Office Feature ............................................................................................. 86

    19.2.2. Remote Access Feature ............................................................................................................ 86 19.3. Support/Maintenance ...................................................................................................................... 86 20. Israel ..................................................................................................................................................... 86 20.1. Feature Specific Terms ................................................................................................................... 86

    20.1.1. AT&T Managed Broadband Access ........................................................................................... 86 21. Italy ....................................................................................................................................................... 86 21.1. Feature Specific Terms ................................................................................................................... 86

    21.1.1. Remote Access Feature ............................................................................................................ 86

    21.1.1.1. Wireless Access Features................................................................................................................................ 86 22. Japan .................................................................................................................................................... 86 22.1. Feature Specific Terms ................................................................................................................... 86

    22.1.1. Small Office/Home Office .......................................................................................................... 86

    22.1.1.1. NetGate Onsite Maintenance........................................................................................................................... 86 22.2. Support .......................................................................................................................................... 87 22.3. Service Level Agreement ................................................................................................................ 87 23. Latvia .................................................................................................................................................... 87 23.1. Feature Specific Terms ................................................................................................................... 87

    23.1.1. Small Office/Home Office Feature ............................................................................................. 87

    23.1.2. AT&T Managed Broadband Access ........................................................................................... 87

    23.1.3. Remote Access Feature ............................................................................................................ 87 24. Lithuania ............................................................................................................................................... 87 24.1. Feature Specific Terms ................................................................................................................... 87

    24.1.1. Small Office/Home Office Feature ............................................................................................. 87

    24.1.2. AT&T Managed Broadband Access ........................................................................................... 87

    24.1.3. Remote Access Feature ............................................................................................................ 87 25. Luxembourg.......................................................................................................................................... 87 25.1. Feature Specific Terms ................................................................................................................... 87

    25.1.1. AT&T Managed Broadband Access ........................................................................................... 87 26. Mexico ................................................................................................................................................... 88 26.1. Billing ............................................................................................................................................. 88 27. Netherlands........................................................................................................................................... 88 27.1. Feature Specific Terms ................................................................................................................... 88

    27.1.1. Remote Access Feature ............................................................................................................ 88

    27.1.1.1. Wireless Access Feature ................................................................................................................................. 88 28. New Zealand ......................................................................................................................................... 88 28.1. Support/Maintenance ...................................................................................................................... 88 29. Pakistan ................................................................................................................................................ 88 29.1. Feature Specific Terms ................................................................................................................... 88

    29.1.1. Small Office/Home Office Feature ............................................................................................. 88

    29.1.2. Remote Access Feature ............................................................................................................ 88 30. Panama ................................................................................................................................................. 88 30.1. Billing ............................................................................................................................................. 88 30.2. Feature Specific Terms ................................................................................................................... 88

    30.2.1. Remote Access Feature ............................................................................................................ 88

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     31. Peru ....................................................................................................................................................... 89

    31.1.1. Billing ....................................................................................................................................... 89 32. Philippines ............................................................................................................................................ 89 32.1. Feature Specific Terms ................................................................................................................... 89

    32.1.1. Remote Access Feature ............................................................................................................ 89 33. Poland ................................................................................................................................................... 89 33.1. Feature Specific Terms ................................................................................................................... 89

    33.1.1. Small Office/Home Office Feature ............................................................................................. 89

    33.1.2. AT&T Managed Broadband Access ........................................................................................... 89

    33.1.3. Remote Access Feature ............................................................................................................ 89 34. Portugal ................................................................................................................................................ 89 34.1. Feature Specific Terms ................................................................................................................... 89

    34.1.1. AT&T Digital Subscriber Line Broadband Access ....................................................................... 89 35. Romania ................................................................................................................................................ 89 35.1. Feature Specific Terms ................................................................................................................... 89

    35.1.1. AT&T Managed Broadband Access ........................................................................................... 89 36. Russia ................................................................................................................................................... 90 36.1. General .......................................................................................................................................... 90 36.2. Feature Specific Terms ................................................................................................................... 90

    36.2.1. Small Office/Home Office Feature ............................................................................................. 90

    36.2.2. Remote Access Feature ............................................................................................................ 90 37. Slovakia ................................................................................................................................................ 90 37.1. Feature Specific Terms ................................................................................................................... 90

    37.1.1. AT&T Managed Broadband Access ........................................................................................... 90 38. Slovenia ................................................................................................................................................ 90 38.1. Feature Specific Terms ................................................................................................................... 90

    38.1.1. AT&T Managed Broadband Access ........................................................................................... 90 39. South Africa .......................................................................................................................................... 90 39.1. Feature Specific Terms ................................................................................................................... 90

    39.1.1. AT&T Managed Broadband Access ........................................................................................... 90 40. Taiwan ................................................................................................................................................... 90 40.1. Feature Specific Terms ................................................................................................................... 90

    40.1.1. AT&T Managed Broadband Access ........................................................................................... 90 41. United Kingdom .................................................................................................................................... 91 41.1. Feature Specific Terms ................................................................................................................... 91

    41.1.1. Remote Access Feature ............................................................................................................ 91

    41.1.1.1. Wireless Access Feature ................................................................................................................................. 91 42. United States ........................................................................................................................................ 91 42.1. Feature Specific Terms ................................................................................................................... 91

    42.1.1. Automatic Backup Identifications for Remote Access Virtual Private Networks ............................ 91 42.2. Next-Calendar Day Replacement for SoHo Devices ......................................................................... 92 43. Venezuela.............................................................................................................................................. 92 43.1. Billing ............................................................................................................................................. 92

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    Service Description (SD)

    1. General

    ANIRA is the remote access service designed to work with AT&T's network-based VPNs. The Service initiates the tunnel and uses the Virtual Interface Gateway (VIG) as the tunnel termination point. Service is offered in two configurations:

    a) Remote Access Service (RAS) for individual users which includes:

    o AT&T Global Network (AGN) Client or devices that use the AGN Client to initiate a

    tunnel

    SD2.2 AT&T Global Network Client Software

    o a private network connection (PNC) to terminate the tunnel on the VIG

    SD2.1 Private Network Connection

    b) Small Office/Home Office (SoHo) which includes:

    o SoHo device to initiate a tunnel

    SD2.3.1 Components for Small Office/Home Office Configuration

    o PNC to terminate the tunnel

    SD2.1 Private Network Connection

    RAS uses the AT&T Global Network Client (the "Client") along with a User ID to either create an Internet connection or to use an existing Internet connection for the purpose of creating a private and secure access to the Virtual Interface Gateway (VIG) which is connected to the Customer's AT&T VPN.

    SoHo devices allow multiple Users access to the Customer's VPN over a managed device to create a secure connection to the VIG and the Customer's corresponding AT&T VPN.

    CROSS REFERENCE:

    SD2.2 AT&T Global Network Client Software

    SD2.2.7 Multi User Remote Access Small Office/Home Office Feature

    1.1. Geographic Availability

    The Service is available in the following regions: United States (US), Canada, Latin America (South America, Central America, Caribbean and Mexico), EMEA (Europe, Middle East and Africa), and Asia Pacific (AP) (North and South). Please contact the AT&T sales representative for geographic availability of additional features, functions and access options (e.g., AT&T Dial POP access or broadband access) of the Service including single user and multi-user options.

    CROSS REFERENCE:

    SD1.2 Billing

    SD2.2.4 Dial Remote Access via Internet Protocol Security Tunneling

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    SD2.2.5 Dial Remote Access via Layer 2 Tunneling Protocol

    SD4 Remote Access Options

    SD4.3.3 AT&T Wi-Fi Feature

    SD4.3.4 AT&T Wired Ethernet Feature

    CSP Country-Specific Provisions (CSP)

    1.2. Billing

    Billing starts at Service Activation Date. The Customer is required to order an AT&T MPLS and/or APS first in order to use the Service. The AT&T MPLS or APS is provided via separate Service Agreements. The AT&T supported VPN's are:

    ; AT&T Virtual Private Network (AVPN) - Global

    ; Enhanced Virtual Private Network (EVPN) - Global

    ; Internet Protocol Frame Relay (IPFR) - Global

    ; Private Network Transport (PNT) - US only

    ; Frame Relay Service (FRS) - US only

    ; Asynchronous Transfer Mode (ATM) - US only

    1.2.1. Currency Conversion Methods for Service Invoicing

    AT&T shall submit to Customer one invoice per month in each country in which Service is rendered, with charges rendered in the currency specified in the Customer Service Agreement for ANIRA. If AT&T submits an invoice for a Service in a currency that is different from the currency listed in the Customer Service Agreement, AT&T will calculate the invoice amount using an exchange rate to convert the rate to the currency used for invoicing. AT&T will use the following currency conversion method:

    Each month on the first business day following the 15th day of the current calendar

    month, AT&T shall obtain an average exchange rate to convert the rate to the currency

    used in the invoice. The average exchange rate will be calculated as the average of the

    closing rates published by Bloomberg L.P.- New York Composite 5:30 PM US Eastern

    time from the 1st business day following the 15th day of the preceding calendar month

    through the 15th day (or closest immediately preceding business day) of the current

    calendar month. This average exchange rate will be effective for all invoices issued

    between the first business day following the 15th day of the current calendar month to

    the 15th day of the next calendar month.

    If a Bloomberg L.P. New York Composite average exchange rate is not available, AT&T will calculate the invoice amount using the currency exchange rate established for such currency conversions published by the Central Bank (or a similarly designated institution deemed acceptable by AT&T as a source for currency exchange rates) for the country in which the invoice is delivered as of the date indicated on the invoice. If a currency exchange rate is not Copyright ? 2010 AT&T. All rights reserved. anira_sg.doc as2142

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    available as of the date indicated on the invoice, AT&T will use the currency exchange rate available for the first date prior to the invoice date.

    1.3. Service Activation Date

    The Service Activation Date is the earlier of the following two dates: (1) the date when AT&T SoHo Device is enabled for use by the Customer at a Customer Site; or (2) 10 business days after AT&T ships the AT&T SoHo Device to a Customer Site.

    If the Customer is using Direct Registration Facility (DRF) then the Service Activation Date shall occur:

    ; for any hourly billing option, when the User begins using the Service, and ; for any monthly billing option, when the plan is created, pro-rated for the first month‟s

    charges.

    PNC activation/billing date is the date when the PNC is enabled for Customer's use following Test and Turn Up which is performed by AT&T to activate the PNC and ensure that IP (Internet Protocol) data can be passed from a Customer‟s remote site or Client to the Customer‟s VPN.

    CROSS REFERENCE:

    SD2.2.7 Multi User Remote Access Small Office/Home Office Feature

    SD2.1 Private Network Connection

    SD6.1 Direct Registration Facility

    1.4. Termination Orders

    If Customer wishes to terminate a Service Component, the Customer must provide AT&T with at least thirty (30) days' prior written notice to that effect. Recurring monthly charges will continue to apply for a period of at least thirty (30) calendar days from the date when AT&T receives a termination notice or until the disconnect date specified in the disconnect order applicable to the affected Service Component(s), whichever is later.

    If the Customer is using DRF, then termination shall occur:

    ; for any hourly billing option, when a User ID is deleted, and

    ; for any monthly billing option, at the end of the month in which the notice of termination

    becomes effective.

    CROSS REFERENCE:

    SD2.2.1 User IDs for the Client

    SD6.1 Direct Registration Facility

    2. Service Components

    The Service is comprised of Private Network Connections, AT&T Global Network Client Software, Customer Premises Equipment, and access service.

    Copyright ? 2010 AT&T. All rights reserved. anira_sg.doc as2142

    Updated October 11, 2010 Page 10

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