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SKELETON

    ETSI DTR 102 612 V 0.0.51 (2008-11-11)

    Human Factors (HF);

    European accessibility requirements for public procurement

    of products and services in the ICT domain

    (European Commission Mandate M 376, Phase 1)

     2 ETSI DTR 102 612 V 0.0.51 (2008-11-11)

    Reference

    DTR/HF-00095

    Keywords

    Accessibility, ICT, HF, Public procurement,

    Disability

    ETSI

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     3 ETSI DTR 102 612 V 0.0.51 (2008-11-11) Contents

    Intellectual Property Rights ......................................................................................................................... 12 Foreword .................................................................................................................................................... 12 0 Executive summary ........................................................................................................................... 12 1 Scope ................................................................................................................................................ 15 2 References ........................................................................................................................................ 15 2.1 Informative references ................................................................................................................................ 15 3 Definitions and abbreviations ............................................................................................................ 23 3.1 Definitions ................................................................................................................................................. 23 3.2 Abbreviations............................................................................................................................................. 24 4 Approach, methodology and contexts of use ...................................................................................... 26 4.1 Approach and methodology ........................................................................................................................ 26 4.2 User abilities and impairments .................................................................................................................... 26 4.3 Contexts of use and user roles .................................................................................................................... 27 4.3.1 Professional use .................................................................................................................................... 27 4.3.2 Consumer use ....................................................................................................................................... 28 4.3.3 Combined use ....................................................................................................................................... 28 5 ICT products and services bought by public procurers ....................................................................... 28 5.1 General ...................................................................................................................................................... 28 5.2 International ............................................................................................................................................... 29 5.2.1 United Nations Development Programme (UNDP) ................................................................................ 29 5.2.2 World Trade Organisation (WTO)......................................................................................................... 29 5.3 European ................................................................................................................................................... 29 5.3.1 European legislation ............................................................................................................................. 29 5.3.2 CPV structure ....................................................................................................................................... 30 5.3.3 CPV codes considered .......................................................................................................................... 30 5.4 National studies ......................................................................................................................................... 31 5.4.1 General ................................................................................................................................................. 31 5.4.2 Types of ICT services and products procured ........................................................................................ 32 5.4.3 Procured mainstream products and services with accessibility requirements ........................................... 32 5.4.4 Specific accessibility procurements ....................................................................................................... 32 5.5 Summary and conclusions .......................................................................................................................... 33 6 Existing functional accessibility requirements for public ICT procurement ........................................ 34 6.1 General ...................................................................................................................................................... 34 6.2 International requirements .......................................................................................................................... 34 6.3 Intra- and pan-European requirements ........................................................................................................ 35 6.4 EU and EFTA Member state requirements .................................................................................................. 35 6.4.1 Approach .............................................................................................................................................. 35 6.4.2 Conclusions .......................................................................................................................................... 35 6.5 Other national requirements........................................................................................................................ 37 6.6 Summary and conclusions .......................................................................................................................... 37 7 Relevant European and international standards .................................................................................. 38 7.1 General ...................................................................................................................................................... 38 7.2 Standards identified .................................................................................................................................... 38 7.3 Summary and conclusions .......................................................................................................................... 38 8 ICT user requirements and mapping .................................................................................................. 39 8.1 ISO/IEC DTR 29138-1: User requirements mapping................................................................................... 39 8.1.1 Perception of visual information............................................................................................................ 39 8.1.2 Perception of audio information ............................................................................................................ 40 8.1.3 Perception of available actions .............................................................................................................. 40 8.1.4 Perception of signals ............................................................................................................................. 41 8.1.5 Perception of feedback .......................................................................................................................... 41

    ETSI

     4 ETSI DTR 102 612 V 0.0.51 (2008-11-11) 8.1.6 Performing actions ................................................................................................................................ 42 8.1.7 Time to complete actions ...................................................................................................................... 43 8.1.8 Intentional activation ............................................................................................................................ 43 8.1.9 Recovery from errors ............................................................................................................................ 43 8.1.10 Security and privacy ............................................................................................................................. 43 8.1.11 Safety ................................................................................................................................................... 44 8.1.12 Efficient operation ................................................................................................................................ 44 8.1.13 Understanding how to use ..................................................................................................................... 45 8.1.14 Understanding output ............................................................................................................................ 45 8.1.15 Using assistive technology .................................................................................................................... 46 8.1.16 Cross-cutting issues .............................................................................................................................. 46 8.2 UN Convention on the Rights of Persons with Disabilities: User requirements mapping .............................. 47 8.2.1 General ................................................................................................................................................. 47 8.2.2 Article 9: Accessibility.......................................................................................................................... 47 8.2.3 Article 21: Freedom of expression and opinion, and access to information ............................................. 48 8.3 ETSI EG 202 320: User requirements mapping ........................................................................................... 48 8.3.1 General ................................................................................................................................................. 48 8.3.2 Real-time communication ..................................................................................................................... 49 9 Functional requirements .................................................................................................................... 49 9.1 Introduction ............................................................................................................................................... 49 9.2 Functional requirements ............................................................................................................................. 50 9.2.1 Closed functionality .............................................................................................................................. 50 9.2.1.1 Analysis .......................................................................................................................................... 50 9.2.2 Biometric ID......................................................................................................................................... 51 9.2.2.1 Analysis .......................................................................................................................................... 51 9.2.3 Pass through ......................................................................................................................................... 51 9.2.3.1 Analysis .......................................................................................................................................... 51 9.2.4 Audio information alternatives .............................................................................................................. 52 9.2.4.1 Analysis .......................................................................................................................................... 52 9.2.5 Visual information alternatives.............................................................................................................. 53 9.2.5.1 Analysis .......................................................................................................................................... 54 9.2.6 Colour .................................................................................................................................................. 55 9.2.6.1 Analysis .......................................................................................................................................... 56 9.2.7 Text size ............................................................................................................................................... 57 9.2.7.1 Analysis .......................................................................................................................................... 58 9.2.8 Speech operation alternatives ................................................................................................................ 58 9.2.8.1 Analysis .......................................................................................................................................... 58 9.3 Hardware ................................................................................................................................................... 59 9.3.1 Reflectance contrast for legends and displays ........................................................................................ 59 9.3.1.1 Analysis .......................................................................................................................................... 60 9.3.2 Flashing................................................................................................................................................ 61 9.3.2.1 Analysis .......................................................................................................................................... 61 9.3.3 Mechanically operated controls ............................................................................................................. 62 9.3.3.1 Analysis .......................................................................................................................................... 64 9.3.4 Touch operated controls ........................................................................................................................ 65 9.3.4.1 Analysis .......................................................................................................................................... 65 9.3.5 Standard connection .............................................................................................................................. 65 9.3.5.1 Analysis .......................................................................................................................................... 66 9.3.6 Installed or free-standing products......................................................................................................... 67 9.3.6.1 Analysis .......................................................................................................................................... 68 9.3.7 Hardware products with speech output or throughput ............................................................................ 68 9.3.7.1 Magnetic coupling ........................................................................................................................... 68 9.3.7.1.1 Analysis ..................................................................................................................................... 68 9.3.7.2 Interference with hearing device ...................................................................................................... 69 9.3.7.2.1 Analysis ..................................................................................................................................... 69 9.3.7.3 Audio connection ............................................................................................................................ 69 9.3.7.3.1 Analysis ..................................................................................................................................... 69 9.3.7.4 Volume ........................................................................................................................................... 70 9.3.7.4.1 Analysis ..................................................................................................................................... 70 9.3.7.5 Volume (gain) ................................................................................................................................. 71 9.3.7.5.1 Analysis ..................................................................................................................................... 71

    ETSI

     5 ETSI DTR 102 612 V 0.0.51 (2008-11-11) 9.3.7.6 Volume reset ................................................................................................................................... 72 9.3.7.6.1 Analysis ..................................................................................................................................... 72 9.4 Software and electronic content .................................................................................................................. 73 9.4.1 Colour .................................................................................................................................................. 73 9.4.1.1 Analysis .......................................................................................................................................... 74 9.4.2 Contrast ................................................................................................................................................ 75 9.4.2.1 Analysis .......................................................................................................................................... 76 9.4.3 Perceptual characteristics ...................................................................................................................... 77 9.4.3.1 Analysis .......................................................................................................................................... 77 9.4.4 User preferences ................................................................................................................................... 78 9.4.4.1 Analysis .......................................................................................................................................... 79 9.4.5 Colour adjustment................................................................................................................................. 80 9.4.5.1 Analysis .......................................................................................................................................... 80 9.4.6 Non-text objects ................................................................................................................................... 81 9.4.6.1 Analysis .......................................................................................................................................... 81 9.4.7 Human (natural) language ..................................................................................................................... 82 9.4.7.1 Analysis .......................................................................................................................................... 82 9.4.8 Language of parts ................................................................................................................................. 82 9.4.8.1 Analysis .......................................................................................................................................... 82 9.4.9 Pausing ................................................................................................................................................. 83 9.4.9.1 Analysis .......................................................................................................................................... 83 9.4.10 Flashing................................................................................................................................................ 84 9.4.10.1 Analysis .......................................................................................................................................... 84 9.4.11 Consistent identification ....................................................................................................................... 85 9.4.11.1 Analysis .......................................................................................................................................... 86 9.4.12 Audio turn-off ...................................................................................................................................... 86 9.4.12.1 Analysis .......................................................................................................................................... 86 9.4.13 Reading sequence ................................................................................................................................. 87 9.4.13.1 Analysis .......................................................................................................................................... 87 9.4.14 Link purpose......................................................................................................................................... 87 9.4.14.1 Analysis .......................................................................................................................................... 87 9.4.15 Information and relationships ................................................................................................................ 88 9.4.15.1 Analysis .......................................................................................................................................... 88 9.4.16 User interface components .................................................................................................................... 88 9.4.16.1 Analysis .......................................................................................................................................... 88 9.4.17 Disruption of access features ................................................................................................................. 89 9.4.17.1 Analysis .......................................................................................................................................... 89 9.4.18 Timing ................................................................................................................................................. 90 9.4.18.1 Analysis .......................................................................................................................................... 90 9.4.19 Keyboard operation .............................................................................................................................. 91 9.4.19.1 Analysis .......................................................................................................................................... 91 9.4.20 Keyboard shortcuts ............................................................................................................................... 92 9.4.20.1 Analysis .......................................................................................................................................... 92 9.4.21 Focus indicator ..................................................................................................................................... 92 9.4.21.1 Analysis .......................................................................................................................................... 92 9.4.22 AT interoperability ............................................................................................................................... 93 9.4.22.1 Analysis .......................................................................................................................................... 93 9.4.23 Accessibility services ............................................................................................................................ 94 9.4.23.1 Analysis .......................................................................................................................................... 94 9.4.24 Assistive technology ............................................................................................................................. 94 9.4.24.1 Analysis .......................................................................................................................................... 94 9.4.25 Multiple ways ....................................................................................................................................... 94 9.4.25.1 Analysis .......................................................................................................................................... 94 9.4.26 Labels or instructions ............................................................................................................................ 95 9.4.26.1 Analysis .......................................................................................................................................... 95 9.4.27 On focus ............................................................................................................................................... 95 9.4.27.1 Analysis .......................................................................................................................................... 96 9.4.28 On input ............................................................................................................................................... 96 9.4.28.1 Analysis .......................................................................................................................................... 96 9.4.29 Error identification................................................................................................................................ 96 9.4.29.1 Analysis .......................................................................................................................................... 97 9.4.30 Headings and labels .............................................................................................................................. 97

    ETSI

     6 ETSI DTR 102 612 V 0.0.51 (2008-11-11) 9.4.30.1 Analysis .......................................................................................................................................... 97 9.4.31 Advisory recommendations ................................................................................................................... 97 9.4.31.1 Suppression of unneeded function .................................................................................................... 97 9.4.31.1.1 Analysis ..................................................................................................................................... 97 9.4.31.2 Writing guidelines ........................................................................................................................... 98 9.4.31.2.1 Analysis ..................................................................................................................................... 99 9.4.31.3 Interaction guidelines .................................................................................................................... 100 9.4.31.3.1 Analysis ................................................................................................................................... 100 9.4.31.4 Parsing .......................................................................................................................................... 100 9.4.31.4.1 Analysis ................................................................................................................................... 100 9.4.31.5 User preferences (non-visual) ........................................................................................................ 101 9.4.31.5.1 Analysis ................................................................................................................................... 101 9.5 Audio visual equipment ............................................................................................................................ 102 9.5.1 Captioning/subtitling playback ............................................................................................................ 102 9.5.1.1 Analysis ........................................................................................................................................ 102 9.5.2 Supplemental audio playback .............................................................................................................. 102 9.5.2.1 Analysis ................................................................................................................................... 102 9.5.3 Access to controls ............................................................................................................................... 103 9.5.3.1 Analysis ................................................................................................................................... 103 9.6 Audio/visual content ................................................................................................................................ 104 9.6.1 Captions and transcripts ...................................................................................................................... 104 9.6.1.1 Analysis ........................................................................................................................................ 104 9.6.2 Audio description ............................................................................................................................... 105 9.6.2.1 Analysis ........................................................................................................................................ 105 9.6.3 Interactive elements ............................................................................................................................ 105 9.6.3.1 Analysis ........................................................................................................................................ 105 9.7 Real-time conversation ............................................................................................................................. 106 9.7.1 Real-time text reliability and interoperability ....................................................................................... 106 9.7.1.1 Analysis ........................................................................................................................................ 106 9.7.2 Voice terminal hardware and software................................................................................................. 106 9.7.2.1 Analysis ........................................................................................................................................ 106 9.7.3 Voice mail, stored voice services and messaging ................................................................................. 107 9.7.3.1 Analysis ........................................................................................................................................ 107 9.7.4 Caller and status information............................................................................................................... 107 9.7.4.1 Analysis ........................................................................................................................................ 107 9.7.5 Video support ..................................................................................................................................... 107 9.7.5.1 Analysis ........................................................................................................................................ 108 9.7.6 Audio clarity for VoIP ........................................................................................................................ 108 9.7.6.1 Analysis ........................................................................................................................................ 108 9.7.7 External alerting devices ..................................................................................................................... 108 9.7.7.1 Analysis ........................................................................................................................................ 108 9.8 Authoring tools ........................................................................................................................................ 108 9.8.1 Accessible output ................................................................................................................................ 109 9.8.1.1 Analysis ........................................................................................................................................ 109 9.8.2 Preserve accessibility information ....................................................................................................... 109 9.8.2.1 Analysis ........................................................................................................................................ 110 9.8.3 Prompts .............................................................................................................................................. 110 9.8.3.1 Analysis ........................................................................................................................................ 110 9.8.4 Accessible templates ........................................................................................................................... 110 9.8.4.1 Analysis ........................................................................................................................................ 110 9.9 Information documentation and technical support ..................................................................................... 111 9.9.1 Accessible documentation ................................................................................................................... 111 9.9.1.1 Analysis ........................................................................................................................................ 112 9.9.2 Keyboard shortcuts documentation ...................................................................................................... 112 9.9.2.1 Analysis ........................................................................................................................................ 112 9.9.3 Support services ................................................................................................................................. 113 9.9.3.1 Analysis ........................................................................................................................................ 113 9.10 Implementation, operation and maintenance ............................................................................................. 113 9.10.1 Relay services accessibility ................................................................................................................. 113 9.10.1.1 Analysis ........................................................................................................................................ 113 9.10.2 Video support ..................................................................................................................................... 114 9.10.2.1 Analysis ........................................................................................................................................ 114

    ETSI

     7 ETSI DTR 102 612 V 0.0.51 (2008-11-11) 9.10.3 Accessibility configuration.................................................................................................................. 114 9.10.3.1 Analysis ........................................................................................................................................ 114 9.10.4 Accessible content .............................................................................................................................. 115 9.10.4.1 Analysis ........................................................................................................................................ 115 9.11 Documents consulted ............................................................................................................................... 115 9.11.1 Published documents consulted ........................................................................................................... 115 9.11.2 Draft documents consulted .................................................................................................................. 119 10 Gaps in accessibility requirements................................................................................................... 120 10.1 New user accessibility requirements ......................................................................................................... 120 10.2 Additional functional requirements ........................................................................................................... 120 10.2.1 Non speech audio................................................................................................................................ 120 10.2.2 Vibration patterns ............................................................................................................................... 121 10.2.3 Monaural audio................................................................................................................................... 121 10.2.4 Foreground audio discrimination ......................................................................................................... 121 10.2.5 Adjustable pitch and balance ............................................................................................................... 121 10.2.6 Information describing layout ............................................................................................................. 121 10.2.7 Adjustable pitch and balance ............................................................................................................... 121 10.2.8 Co-location of feedback ...................................................................................................................... 121 10.2.9 Physical connection feedback .............................................................................................................. 122 10.2.10 No direct contact................................................................................................................................. 122 10.2.11 Signed description .............................................................................................................................. 122 10.2.12 Speech only operation ......................................................................................................................... 122 10.2.13 Protection of information .................................................................................................................... 122 10.2.14 Security of information ....................................................................................................................... 123 10.2.15 Avoiding hazards ................................................................................................................................ 123 10.2.16 Avoiding injury .................................................................................................................................. 123 10.2.17 Audio induced seizure......................................................................................................................... 123 10.2.18 Chemical allergy ................................................................................................................................. 124 10.2.19 Alternate modes effective.................................................................................................................... 124 10.2.20 Adjust rate of audio alternatives .......................................................................................................... 124 10.2.21 System preferences take immediate effect ........................................................................................... 124 10.2.22 Return system preferences to defaults .................................................................................................. 124 10.2.23 Structure in long audio documents ...................................................................................................... 124 10.2.24 Wording and symbols easy to understand ............................................................................................ 124 10.2.25 Words and symbols use standard conventions...................................................................................... 124 10.2.26 Clear and easy mechanisms for access features .................................................................................... 124 10.2.27 Support different thinking styles.......................................................................................................... 125 10.2.28 Assistance in understanding hierarchical products ............................................................................... 125 10.2.29 Reducing operation steps .................................................................................................................... 125 10.2.30 Reducing memory requirements .......................................................................................................... 125 10.2.31 Simple interfaces ................................................................................................................................ 125 10.2.32 Each function on its own key .............................................................................................................. 125 10.2.33 Knowing a product is usable and how to set it up................................................................................. 126 10.2.34 Information presented in non text form ................................................................................................ 126 10.2.35 Wording clear and simple as possible .................................................................................................. 126 10.2.36 Ability to comprehend access information ........................................................................................... 126 10.2.37 Feedback as pictures or symbols ......................................................................................................... 126 10.2.38 Alternatives to text .............................................................................................................................. 126 10.2.39 Alternatives to figures of speech ......................................................................................................... 126 10.2.40 Multiple disability............................................................................................................................... 126 10.2.41 Editing functions for communication................................................................................................... 127 10.2.42 Emergency text communications ......................................................................................................... 127 10.2.43 Multi party text communications ......................................................................................................... 127 10.2.44 Information about colour and symbol use ............................................................................................ 127 10.2.45 Signed description .............................................................................................................................. 127 10.3 Summary and conclusions ........................................................................................................................ 127 11 Conclusions and considerations for M 376 Phase II (and beyond) .................................................... 128 11.1 General conclusions ................................................................................................................................. 128 11.2 Standardisation work programme considerations ...................................................................................... 128 11.3 Required deliverables ............................................................................................................................... 129

    ETSI

     8 ETSI DTR 102 612 V 0.0.51 (2008-11-11) 11.4 Other deliverables required by Phase II..................................................................................................... 130 11.5 Additional recommendations and considerations ....................................................................................... 131 Annex A (informative): US Section 508 and the Canadian toolkit ........................................................ 133 A.1 General .................................................................................................................................................... 133 A.2 US (Section 508) ...................................................................................................................................... 133 A.2.1 The purpose of Section 508 ................................................................................................................. 133 A.2.2 The Access Board ............................................................................................................................... 133 A.2.3 Agencies' responsibilities .................................................................................................................... 133 A.2.4 The role of the GSA ............................................................................................................................ 134 A.2.5 Application of Section 508 .................................................................................................................. 134 A.2.6 Technical requirements under Section 508 .......................................................................................... 134 A.2.7 Section 508 accessibility: The b b ....................................................................................................... 135 A.2.8 The Voluntary Product Accessibility Template? (VPAT?) ............................................................... 135 A.2.8.1 General ......................................................................................................................................... 135 A.2.8.2 How the VPAT is organized .......................................................................................................... 135 A.2.9 Update of the 508 Standards and the Telecommunications Act Guidelines ("508 Refresh") .................. 136 A.2.9.1 TEITAC ........................................................................................................................................ 136 A.3 The Canadian Accessible Product Toolkit (APT) ...................................................................................... 137 A.3.1 General ............................................................................................................................................... 137 A.3.2 Product and service categories ............................................................................................................ 137 A.3.3 Data links ........................................................................................................................................... 137 A.3.3.1 Definition ...................................................................................................................................... 138 A.3.3.2 Requirements ................................................................................................................................ 138 A.3.3.3 Advice .......................................................................................................................................... 138 A.3.3.4 Environmental considerations ........................................................................................................ 138 A.3.4 Product Codes on the APT .................................................................................................................. 138 A.3.5 Example ............................................................................................................................................. 138 Annex B (informative): List of applicable CPV codes ........................................................................... 140 Annex C (informative): Procurement legislation and ICT products and services procured in the

    EU and EFTA Member states ........................................................................................ 143 C.1 Process and results .............................................................................................................................. 143 C.2 Austria ............................................................................................................................................... 143 C.2.1 Procurement legislation ................................................................................................................. 143 C.2.2 Products and services procured ...................................................................................................... 143 C.3 Belgium.............................................................................................................................................. 143 C.3.1 Procurement legislation ................................................................................................................. 143 C.3.2 Products and services procured ...................................................................................................... 144 C.4 Bulgaria .............................................................................................................................................. 144 C.4.1 Procurement legislation ................................................................................................................. 144 C.4.2 Products and services procured ...................................................................................................... 144 C.5 Cyprus ................................................................................................................................................ 144 C.5.1 Procurement legislation ................................................................................................................. 144 C.5.2 Products and services procured ...................................................................................................... 144 C.5.2.1 Hardware ................................................................................................................................. 144 C.5.2.2 Services ................................................................................................................................... 146 C.5.2.3 Software .................................................................................................................................. 146 C.6 Denmark............................................................................................................................................. 147 C.6.1 Procurement legislation ................................................................................................................. 147 C.6.2 Products and services procured ...................................................................................................... 148 C.7 Estonia ............................................................................................................................................... 148 C.7.1 Procurement legislation ................................................................................................................. 148 C.7.2 Products and services procured ...................................................................................................... 148 C.8 Finland ............................................................................................................................................... 148 C.8.1 Procurement legislation ................................................................................................................. 148 C.8.2 Products and services procured ...................................................................................................... 148 C.9 France ................................................................................................................................................ 148 C.9.1 Procurement legislation ................................................................................................................. 148 C.9.2 Products and services procured ...................................................................................................... 149 C.10 Germany............................................................................................................................................. 149

    ETSI

     9 ETSI DTR 102 612 V 0.0.51 (2008-11-11) C.10.1 Procurement legislation ................................................................................................................. 149 C.10.2 Products and services procured ...................................................................................................... 150 C.11 Greece ................................................................................................................................................ 150 C.11.1 Procurement legislation ................................................................................................................. 150 C.11.2 Products and services procured ...................................................................................................... 150 C.12 Hungary ............................................................................................................................................. 150 C.12.1 Procurement legislation ................................................................................................................. 150 C.12.2 Products and services procured ...................................................................................................... 150 C.13 Iceland ............................................................................................................................................... 150 C.13.1 Procurement legislation ................................................................................................................. 150 C.13.2 Products and services procured ...................................................................................................... 151 C.14 Ireland ................................................................................................................................................ 151 C.14.1 Procurement legislation ................................................................................................................. 151 C.14.2 Products and services procured ...................................................................................................... 151 C.15 Italy .................................................................................................................................................... 151 C.15.1 Procurement legislation ................................................................................................................. 151 C.15.2 Products and services procured ...................................................................................................... 151 C.16 Latvia ................................................................................................................................................. 152 C.16.1 Procurement legislation ................................................................................................................. 152 C.16.2 Products and services procured ...................................................................................................... 152 C.17 Liechtenstein ...................................................................................................................................... 152 C.17.1 Procurement legislation ................................................................................................................. 152 C17.2 Products and services procured ...................................................................................................... 153 C.18 Lithuania ............................................................................................................................................ 153 C.18.1 Procurement legislation ................................................................................................................. 153 C.18.2 Products and services procured ...................................................................................................... 153 C.19 Luxembourg ....................................................................................................................................... 153 C.19.1 Procurement legislation ................................................................................................................. 153 C.19.2 Products and services procured ...................................................................................................... 153 C.20 Malta .................................................................................................................................................. 154 C.20.1 Procurement legislation ................................................................................................................. 154 C.20.2 Products and services procured ...................................................................................................... 154 C.21 Netherlands ........................................................................................................................................ 154 C.21.1 Procurement legislation ................................................................................................................. 154 C.21.2 Products and services procured ...................................................................................................... 154 C.22 Norway .............................................................................................................................................. 154 C.22.1 Procurement legislation ................................................................................................................. 154 C.22.2 Products and services procured ...................................................................................................... 154 C.23 Poland ................................................................................................................................................ 155 C.23.1 Procurement legislation ................................................................................................................. 155 C.23.2 Products and services procured ...................................................................................................... 155 C.24 Portugal .............................................................................................................................................. 155 C.24.1 Procurement legislation ................................................................................................................. 155 C.24.2 Products and services procured ...................................................................................................... 156 C.25 Romania ............................................................................................................................................. 156 C.25.1 Procurement legislation ................................................................................................................. 156 C.25.2 Products and services procured ...................................................................................................... 157 C.26 Slovakia ............................................................................................................................................. 157 C.26.1 Procurement legislation ................................................................................................................. 157 C.26.2 Products and services procured ...................................................................................................... 157 C.27 Slovenia ............................................................................................................................................. 158 C.27.1 Procurement legislation ................................................................................................................. 158 C.27.2 Products and services procured ...................................................................................................... 158 C.28 Spain .................................................................................................................................................. 158 C.28.1 Procurement legislation ................................................................................................................. 158 C.28.2 Products and services procured ...................................................................................................... 158 C.29 Sweden ............................................................................................................................................... 159 C.29.1 Procurement legislation ................................................................................................................. 159 C.29.2 Products and services procured ...................................................................................................... 160 C.29.2.1 Products ................................................................................................................................... 160 C.29.2.2 Services ................................................................................................................................... 161 C.29.2.3 Software .................................................................................................................................. 161

    ETSI

     10 ETSI DTR 102 612 V 0.0.51 (2008-11-11) C.30 Switzerland......................................................................................................................................... 161 C.30.1 Procurement legislation ................................................................................................................. 161 C.30.2 Products and services procured ...................................................................................................... 162 C.31 UK ..................................................................................................................................................... 162 C.31.1 Procurement legislation ................................................................................................................. 162 C.31.2 Products and services procured ...................................................................................................... 162 Annex D (informative): National eAccessibility procurement requirements ........................................ 166 D.1 Procurement requirements in EU and EFTA Member states ................................................................. 166 D.1.2 Austria ............................................................................................................................................... 166 D.1.3 Belgium.............................................................................................................................................. 167 D.1.4 Bulgaria .............................................................................................................................................. 167 D.1.5 Cyprus ................................................................................................................................................ 169 D.1.6 Denmark............................................................................................................................................. 169 D.1.7 Estonia ............................................................................................................................................... 172 D.1.8 Finland ............................................................................................................................................... 173 D.1.9 France ................................................................................................................................................ 174 D.1.10 Germany............................................................................................................................................. 175 D.1.11 Greece ................................................................................................................................................ 175 D.1.12 Hungary ............................................................................................................................................. 175 D.1.13 Iceland ............................................................................................................................................... 176 D.1.14 Ireland ................................................................................................................................................ 177 D.1.15 Italy .................................................................................................................................................... 179 D.1.16 Latvia ................................................................................................................................................. 181 D.1.17 Liechtenstein ...................................................................................................................................... 181 D.1.18 Lithuania ............................................................................................................................................ 181 D.1.19 Luxembourg ....................................................................................................................................... 182 D.1.20 Malta .................................................................................................................................................. 182 D.1.21 Netherlands ........................................................................................................................................ 183 D.1.22 Norway .............................................................................................................................................. 184 D.1.23 Poland ................................................................................................................................................ 185 D.1.24 Portugal .............................................................................................................................................. 186 D.1.25 Romania ............................................................................................................................................. 188 D.1.26 Slovakia ............................................................................................................................................. 189 D.1.27 Slovenia ............................................................................................................................................. 189 D.1.28 Spain .................................................................................................................................................. 190 D.1.29 Sweden ............................................................................................................................................... 192 D.1.30 Switzerland......................................................................................................................................... 193 D.1.31 UK ..................................................................................................................................................... 194 D.2 Other national requirements...................................................................................................................... 197 D.2.1 Australia ............................................................................................................................................. 197 D.2.2 Canada ............................................................................................................................................... 201 D.2.3 Japan .................................................................................................................................................. 202 D.2.4 United States ...................................................................................................................................... 203 Annex E (informative): Standards with accessibility requirements ...................................................... 204 E.1 International standards .................................................................................................................... 204 E.1.1 Published standards .................................................................................................................................. 204 E.1.2 Standards under development ................................................................................................................... 207 E.2 European standards ......................................................................................................................... 209 E.2.1 Published European standards ............................................................................................................. 209 E.2.2 European standards under development ............................................................................................... 212 E.3 National standards in Europe ........................................................................................................... 213 E.3.1 Spain ....................................................................................................................................................... 213 E.3.2 United Kingdom ...................................................................................................................................... 213 E.4 Other national standards .................................................................................................................. 214 E.4.1 Australia .................................................................................................................................................. 214 E.4.2 Japan ....................................................................................................................................................... 215 E.4.3 Republic of Korea .................................................................................................................................... 216

    ETSI

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