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SKELETON

    ETSI DTR 102 612 V 0.0.51 (2008-11-11)

    Human Factors (HF);

    European accessibility requirements for public procurement

    of products and services in the ICT domain

    (European Commission Mandate M 376, Phase 1)

     2 ETSI DTR 102 612 V 0.0.51 (2008-11-11)

    Reference

    DTR/HF-00095

    Keywords

    Accessibility, ICT, HF, Public procurement,

    Disability

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     3 ETSI DTR 102 612 V 0.0.51 (2008-11-11) Contents

    Intellectual Property Rights ......................................................................................................................... 12 Foreword .................................................................................................................................................... 12 0 Executive summary ........................................................................................................................... 12 1 Scope ................................................................................................................................................ 15 2 References ........................................................................................................................................ 15 2.1 Informative references ................................................................................................................................ 15 3 Definitions and abbreviations ............................................................................................................ 23 3.1 Definitions ................................................................................................................................................. 23 3.2 Abbreviations............................................................................................................................................. 24 4 Approach, methodology and contexts of use ...................................................................................... 26 4.1 Approach and methodology ........................................................................................................................ 26 4.2 User abilities and impairments .................................................................................................................... 26 4.3 Contexts of use and user roles .................................................................................................................... 27 4.3.1 Professional use .................................................................................................................................... 27 4.3.2 Consumer use ....................................................................................................................................... 28 4.3.3 Combined use ....................................................................................................................................... 28 5 ICT products and services bought by public procurers ....................................................................... 28 5.1 General ...................................................................................................................................................... 28 5.2 International ............................................................................................................................................... 29 5.2.1 United Nations Development Programme (UNDP) ................................................................................ 29 5.2.2 World Trade Organisation (WTO)......................................................................................................... 29 5.3 European ................................................................................................................................................... 29 5.3.1 European legislation ............................................................................................................................. 29 5.3.2 CPV structure ....................................................................................................................................... 30 5.3.3 CPV codes considered .......................................................................................................................... 30 5.4 National studies ......................................................................................................................................... 31 5.4.1 General ................................................................................................................................................. 31 5.4.2 Types of ICT services and products procured ........................................................................................ 32 5.4.3 Procured mainstream products and services with accessibility requirements ........................................... 32 5.4.4 Specific accessibility procurements ....................................................................................................... 32 5.5 Summary and conclusions .......................................................................................................................... 33 6 Existing functional accessibility requirements for public ICT procurement ........................................ 34 6.1 General ...................................................................................................................................................... 34 6.2 International requirements .......................................................................................................................... 34 6.3 Intra- and pan-European requirements ........................................................................................................ 35 6.4 EU and EFTA Member state requirements .................................................................................................. 35 6.4.1 Approach .............................................................................................................................................. 35 6.4.2 Conclusions .......................................................................................................................................... 35 6.5 Other national requirements........................................................................................................................ 37 6.6 Summary and conclusions .......................................................................................................................... 37 7 Relevant European and international standards .................................................................................. 38 7.1 General ...................................................................................................................................................... 38 7.2 Standards identified .................................................................................................................................... 38 7.3 Summary and conclusions .......................................................................................................................... 38 8 ICT user requirements and mapping .................................................................................................. 39 8.1 ISO/IEC DTR 29138-1: User requirements mapping................................................................................... 39 8.1.1 Perception of visual information............................................................................................................ 39 8.1.2 Perception of audio information ............................................................................................................ 40 8.1.3 Perception of available actions .............................................................................................................. 40 8.1.4 Perception of signals ............................................................................................................................. 41 8.1.5 Perception of feedback .......................................................................................................................... 41

    ETSI

     4 ETSI DTR 102 612 V 0.0.51 (2008-11-11) 8.1.6 Performing actions ................................................................................................................................ 42 8.1.7 Time to complete actions ...................................................................................................................... 43 8.1.8 Intentional activation ............................................................................................................................ 43 8.1.9 Recovery from errors ............................................................................................................................ 43 8.1.10 Security and privacy ............................................................................................................................. 43 8.1.11 Safety ................................................................................................................................................... 44 8.1.12 Efficient operation ................................................................................................................................ 44 8.1.13 Understanding how to use ..................................................................................................................... 45 8.1.14 Understanding output ............................................................................................................................ 45 8.1.15 Using assistive technology .................................................................................................................... 46 8.1.16 Cross-cutting issues .............................................................................................................................. 46 8.2 UN Convention on the Rights of Persons with Disabilities: User requirements mapping .............................. 47 8.2.1 General ................................................................................................................................................. 47 8.2.2 Article 9: Accessibility.......................................................................................................................... 47 8.2.3 Article 21: Freedom of expression and opinion, and access to information ............................................. 48 8.3 ETSI EG 202 320: User requirements mapping ........................................................................................... 48 8.3.1 General ................................................................................................................................................. 48 8.3.2 Real-time communication ..................................................................................................................... 49 9 Functional requirements .................................................................................................................... 49 9.1 Introduction ............................................................................................................................................... 49 9.2 Functional requirements ............................................................................................................................. 50 9.2.1 Closed functionality .............................................................................................................................. 50 9.2.1.1 Analysis .......................................................................................................................................... 50 9.2.2 Biometric ID......................................................................................................................................... 51 9.2.2.1 Analysis .......................................................................................................................................... 51 9.2.3 Pass through ......................................................................................................................................... 51 9.2.3.1 Analysis ...............................................