STREAMLINE DISCHARGE PROCESS / ED MANAGEMENT SERVICES
; Identifying Project and Provider Information: Category 2: Implement/Expand
Care Transitions Programs; Project Option 2.12.2: Implement one or more pilot intervention(s) in care transitions targeting one or more patient care units or a defined patient population; 094109802.2.4; HCA Las Palmas Del Sol (094109802). o Required Core Project Component: Conduct quality improvement for the
project using methods such as rapid-cycle improvement. Activities may include,
but are not limited to, identifying project impacts, “lessons learned,” opportunities
to scale all or part of the project to a broader patient population, and key
challenges associated with expansion of the project, including special
considerations for safety-net populations.
; Project Description: This project will establish case management and coordinated discharge planning processes; those processes will be used to identify top chronic conditions that are common causes of avoidable readmissions and develop strategies to reduce readmissions in those specific populations. ED discharge is a prime target for improvement in the delivery of effective discharge instructions, follow-up care recommendations, referrals to community providers or resources, matching patients with appropriate community-based resources, and increasing patient satisfaction. One goal of the project is to create a mechanism to track unnecessary ED visits and admissions to the hospital and to use this mechanism to refer the patients to the appropriate community resources. This project will also incorporate the emergency screening process (ESP). ESP refers to a low-acuity strategy used to redirect non-urgent patients to appropriate alternative community resources after they have had a medical screening exam (MSE) performed by a Qualified Medical Professional (QMP). The goals of the ESP are decreased Left Prior to Medical Screening Exam (LPMSE), decreased frequent returns to the emergency department, increased community education and awareness, improved satisfaction of patients, physicians, and ED staff, and improved overall turn-around times for truly emergent conditions.
o Challenges: Patient participation; educating practitioners on best practices;
collecting and accurately interpreting the data collected from patients; identifying
the reasons behind and solutions for the most common preventable ED visits and
; Starting Point/Baseline: As of 2011, the ED does not have case management to
be able to review unnecessary ED visits or admissions and refer to the appropriate community resources. There is also no mechanism in place to be able to track or review unnecessary ED visits. Currently, there is no case management representation in the ED and no processes in place to review unnecessary ED visits for QI purposes.
; Rationale: Case management in the emergency department would reduce
overcrowding, decrease wait times, increase patient and physician satisfaction, and
appropriately utilize community resources. Case managers would also serve as a resource to the physicians and staff by providing appropriate discharge planning guidance. Additionally, poorly designed discharge processes create unnecessary stress for medical staff, causing failed communications, rework, and frustrations. A comprehensive and reliable discharge plan, along with post-discharge support, can reduce readmission rates, improve health outcomes, and ensure quality transitions. Patient transition is a multidimensional concept and may include transfer from facility to home, or to nursing home, or to home and community-based services, etc.
; Related Category 3 Outcome Measure(s): OD-3: Potentially Preventable Re-
Admissions—30 day Readmission Rates; IT-3.1: All cause 30 day readmission rate; (094109802.3.9).
; Relationship to Other Projects: This project is part of LPDS’s larger plans to
expand and develop primary care and specialty care services, while improving access to care and containing the costs of care. It is one of a group of several LPDS delivery system reforms (i.e., LPDS’s Physician Training and Quality project
(094109802.1.5), Electronic Medical Records project (094109802.2.1), and Evaluate Hospitalist Model project (094109802.2.3)) which are primarily aimed at improving models of inpatient care through the implementation of technology, provider education, quality improvement, and other means. Similarly to LPDS’s Congestive Heart Failure Clinic project (094109802.2.2) and Develop Diabetes Management Registry project (094109802.1.3), this project will help individuals with specifically targeted health conditions to better manage their use of healthcare services from LPDS and other providers in the El Paso community, ensuring that the delivery and utilization of healthcare is more efficient from the provider’s perspective and more
effective from the patient’s perspective.
; Relationship to Other Performing Providers’ Projects in the RHP: TBD
; Plan for Learning Collaborative: TBD
; Project Valuation: $4,683,408. The valuation of each LPDS project takes into account the transformational impact of the project, the population served by the project (both number of people and complexity of patient needs), the alignment of the project with community needs, and the magnitude of costs avoided or reduced by the project. In particular, this project has been valued based on the fact that this project will identify populations in need of care management to ensure that the project’s services will be targeted to those populations; this project has also been valued based on the need of the community in general for more effective and extensive care management in the ED setting to reduce improper utilization of emergency healthcare services.
094109802.2.4 2.12.2 2.12.2.X STREAMLINE DISCHARGE PROCESS / ED MANAGEMENT SERVICES
HCA Las Palmas Del Sol 094109802
Related Category 3 094109802.3.9 IT-3.1 All cause 30 day readmission rate Outcome Measure(s):
Milestone 1: Establish baseline Milestone 2 [P-6]: Train/designate Milestone 4 [I-10]: Identify the top chronic Milestone 6 [I-11]: Improve the percentage of for metrics P-6.1, P-7.1, P-8.1, I-more ED case managers. conditions (e.g., heart attack, heart failure, patients in defined population receiving 10.1, I-11.1, and I-14.1. and pneumonia) and other patient standardized care according to the approved
Metric 1 [P-6.1]: Number of trained characteristics or socioeconomic factors that clinical protocols and care transitions policies.
Metric 1: Establish baseline for and/or designated ED case are common causes of avoidable
future years. managers over baseline. readmissions. Metric 1 [I-11.1]: Number over time of those
Baseline/Goal: n/a patients in target population receiving Milestone 1 Estimated Incentive Data Source: HR; job Metric 1 [I-10.1]: Identification and report of standardized, evidence-based interventions Payment: $1,145,395 descriptions; training those conditions, socioeconomic factors, or per approved clinical protocols and
curriculum. other patient characteristics resulting in guidelines.
highest rates of readmissions. Baseline/Goal: 10% improvement over DY
Milestone 2 Estimated Incentive Baseline/Goal: Report for DY4. 2 baseline.
Payment: $624,783 Data Source: Registry or EHR Data Source: Registry or EHR
Milestone 3 [P-7]: Develop a
staffing and implementation plan to Milestone 4 Estimated Incentive Payment: Milestone 6 Estimated Incentive Payment:
accomplish the goals/objectives of $626,599 $517,625
the care transition program.
Milestone 5 [I-14]: Implement standardized Milestone 7 [I-14]: Implement standardized
Metric 1 [P-7.1]: Documentation of care transition process in specified patient care transition process in specified patient
the staffing plan. populations. populations.
Data Source: Staffing and Metric 1 [I-14.1]: Measure adherence to Metric 1 [I-14.1]: Measure adherence to
implementation plan. processes. processes.
Baseline/Goal: 10% improvement over DY Baseline/Goal: 5% improvement over DY
Milestone 3 Estimated Incentive 2 baseline. 4.
Payment: $624,782 Data Source: Hospital administrative data Data Source: Hospital administrative data
and patient medical records. and patient medical records.
Milestone 5 Estimated Incentive Payment: Milestone 7 Estimated Incentive Payment:
094109802.2.4 2.12.2 2.12.2.X STREAMLINE DISCHARGE PROCESS / ED MANAGEMENT SERVICES
HCA Las Palmas Del Sol 094109802 Related Category 3 094109802.3.9 IT-3.1 All cause 30 day readmission rate Outcome Measure(s):
Year 2 Estimated Milestone Year 3 Estimated Milestone Bundle Year 4 Estimated Milestone Bundle Amount: Year 5 Estimated Milestone Bundle Amount: Bundle Amount: $1,145,395 Amount: $1,249,565 $1,253,197 $1,035,250
TOTAL ESTIMATED INCENTIVE PAYMENTS FOR 4-YEAR PERIOD: $4,683,408