DOC

Sample Transit Policies and Procedures

By Maria Garcia,2014-02-18 09:15
10 views 0
Sample Transit Policies and Procedures

    Sample Transit Policies and Procedures

    Provided by Dave Cyra

    United We Ride Ambassador

    Community Transportation Association of America

    May 2010

{YOUR CO}

    Policies and Procedures Manual

Sample Policies Provided in This Template

    ; Articles not permitted on {YOUR CO} ; Passenger Hygiene and Cleanliness

    vehicles Standard

    ; Attendants ; Passenger No Shows and Cancellations ; Authorized use of vehicles ; Passenger Preparation

    ; Backing of {YOUR CO} buses ; Passenger Self-Sufficiency ; Cellular phone usage by drivers ; Passengers with Animals ; Companions ; Payment due at time of service ; Contagious diseases including airborne ; Railroad Crossings

    and blood borne pathogens ; Reading while operating vehicles ; Disabled Vehicle ; Restroom breaks

    ; Door-to-door service ; Schedule Adherence

    ; Driver appearance/Uniform standard ; Scholarships

    ; Driver cited with DUI while off duty ; Belts and Restraints

    ; Driver conduct ; Shared Rides

    ; Driver physicals ; Smoking and use of chewing tobacco ; Eating and drinking on vehicles while on vehicles

    ; Emergency Evacuation ; Traffic Signals

    ; Expressive activity on vehicle ; Turning on a red light

    ; Hand-to-Hand Passenger Transfer ; Transporting Passengers with Medical ; Incident or Accident Reporting Oxygen

    ; Inclement Weather ; Use of company telephone and fax by ; Lost and Found employees or volunteers for personal ; Loud audio reasons

    ; Making Reservations/Scheduling ; Use of taxis for subscription service ; Minimum age a child may ride ; Vehicle cleanliness

    independently ; Vehicle Condition

    ; Schedule adherence ; Vehicle fueling

    ; Mobility aids ; Volunteer Driver Program ; Next day service ; Wait time

    ; Non-duplication of services ; Wheelchair lift and ramp usage ; Number of Packages ; Wheelchair Securement

    ; One-Way Trip Copays ; Worn, Frayed or damaged restraints ; Operating speed

     2

{YOUR CO}

    Policies and Procedures Manual

    Start with a global Search and Replace for {YOUR CO} and place your company name in the document.

    Delete all pages and/or sections that do not apply to your operation.

Add new sections and pages that do apply to your operation.

    Read and reread the text to identify any inconsistencies or omissions.

    Read and reread the text to identify any inconsistencies or omissions. (this is not a mistake.)

Obtain inputs from all parties affected and revise accordingly.

     3

{YOUR CO}

    Policies and Procedures Manual

Policy on: Articles not permitted on Procedure on:

    {YOUR CO} vehicles

    Date Initiated: 06/26/2007 Page _1_ of _1_

Purpose: To ensure the safety of {YOUR CO} clients and passengers as well as {YOUR CO}

    employees and drivers.

Policy Statement: Sometimes in today’s fast-moving world, we are often in such haste to get

    things done that we often forget to consider our safety and that of others around us. {YOUR CO} has established these guidelines to help ensure the safety of our passengers, employees, and drivers.

Guidelines:

    1. The following articles will not be permitted on board {YOUR CO} vehicles:

    a. Weapons

    b. Vehicle batteries

    c. Gasoline, kerosene, diesel or fuel cans

    d. Caustic or flammable liquids

    e. Non-folding shopping carts

    f. Non-folding baby carriages

    g. Large bundles that obstruct the aisle, that cannot be secured, or that may

    inconvenience other passengers (such as but not limited to bicycles, sharp objects

    or instruments, fishing poles with exposed hooks)

    2. The driver shall use good judgment in allowing passengers to carry large objects on board

    based on vehicle capacity and the impact on the safety and comfort of all passengers

Refer to: Policy on Weapons, Policy on Number of Packages

Consequences:

    1. Failure of passengers to comply with the terms of this policy may result in suspension of

    service.

    2. Failure of drivers to comply with the terms of this policy may result in disciplinary action

    up to and including dismissal.

Management Responsibilities:

    {YOUR CO} Management is responsible for investigating all complaints of non-compliance fairly, thoroughly, and expeditiously and making decisions for or against suspension or disciplinary action in compliance with other {YOUR CO} policies.

     4

{YOUR CO}

    Policies and Procedures Manual

Policy on: Attendants Procedure on:

    Date Initiated: 06/26/2007 Page _1_ of _1_

    Purpose: To ensure the mental and physical well-being of a passenger while assuring the safety, well-being, and comfort of other passengers.

Policy Statement: {YOUR CO} is committed to ensuring that all of our clients and passengers

    are able to get where they need to go. We recognize that some clients and passengers may need

    assistance in order to complete a trip.

Guidelines:

    1. Definition: A “Personal Care Attendant” is defined as any person that is required to

    travel with an individual to assure that the individual’s trip can be completed. The

    personal care attendant must have the same origination and destination as the client.

    2. Definition: A “Companion” is defined as any person that would like to travel with an

    individual, but is not required to assure that the individual’s trip can be completed.

    3. A personal care attendant must be identified when the trip is scheduled with the {YOUR

    CO} office.

    4. Reservations must be made in advance in accordance with {YOUR CO} policy for both

    the client and the personal care attendant.

    5. One personal care attendant (per client) may ride at no additional charge while escorting

    the client.

    6. A personal care attendant is not responsible for loading, securing, or unloading the client.

    7. {YOUR CO} management, at their discretion, may mandate a personal care attendant if

    the client’s behavior would normally preclude his/her transport.

    Refer to: Policy on Companions, Policy on making reservations, and Policy on Dealing with Disruptive Passengers.

Consequences:

    1. Failure to comply with this policy may result in suspension of services.

Management Responsibilities:

    {YOUR CO} Management is responsible for investigating all complaints of non-compliance fairly, thoroughly, and expeditiously and making decisions for or against suspension or disciplinary action in compliance with other {YOUR CO} policies.

     5

{YOUR CO}

    Policies and Procedures Manual

Policy on: Authorized use of vehicles Procedure on:

    Date Initiated: 06/26/2007 Page _1_ of _1_

Purpose: to ensure the safety of our clients and passengers, our employees and drivers, and

    {YOUR CO} resources.

    Policy Statement: In order to be in compliance with certain federal regulations and grant guidelines as well as to ensure the safety of our clients and passengers, {YOUR CO} wants to

    make certain that only those individuals who are authorized and fully trained are behind the wheel of our vehicles.

Guidelines:

    1. The driver must not allow any other individual to operate the {YOUR CO} vehicle at any

    time with the exception of:

    a. In the case of an accident or break-down whereby an authorized {YOUR CO}

    employee who has been properly trained and insured or a subcontractor such as a

    mechanic or tow operator who has been called in to move the vehicle.

    2. {YOUR CO} vehicles are to be used for passenger transport only.

    3. The driver may not at any time use a {YOUR CO} vehicle for personal use or divert a

    vehicle from its assignment for personal needs with the exception of:

    a. Vanpool vehicles; or

    b. An authorized non-medical specialized transportation trip.

Refer to: Policy on Incident and Accident Reporting

Consequences:

    1. Failure to comply with the terms of this policy may result in disciplinary action up to and

    including dismissal.

Management Responsibilities:

    {YOUR CO} Management is responsible for investigating all complaints of non-compliance fairly, thoroughly, and expeditiously and making decisions for or against disciplinary action in compliance with other {YOUR CO} policies.

     6

{YOUR CO}

    Policies and Procedures Manual

Policy on: Backing of {YOUR CO} buses Procedure on:

    Date Initiated: 06/26/2007 Page _1_ of _1_

    Purpose: to ensure the safety of our drivers and protect our moving resources.

Policy Statement: {YOUR CO}’s body on chassis vehicles are large and cumbersome requiring

    sufficient room to maneuver while in reverse. The following are intended to be guidelines for safer maneuvering of these vehicles.

Guidelines:

    1. Although backing of an {YOUR CO} vehicle is discouraged, it may at times be

    necessary.

    2. It is recommended that proper assistance be sought such as another driver or Supervisor.

    3. The driver should use the four-way flasher and signal backing up by sounding the horn

    before proceeding.

Refer to: Policy on Authorized use of vehicles.

Consequences:

    1. Failure to comply with the terms of this policy may result in disciplinary action up to and

    including dismissal.

Management Responsibilities:

    {YOUR CO} Management is responsible for investigating all complaints of non-compliance fairly, thoroughly, and expeditiously and making decisions for or against suspension or disciplinary action in compliance with other {YOUR CO} policies.

     7

{YOUR CO}

    Policies and Procedures Manual

Policy on: Cellular phone usage by drivers Procedure on:

    Date Initiated: 06/26/2007 Page _1_ of _1_

Purpose: to ensure the safety of {YOUR CO} clients and passengers, the driver, and other

    vehicles on the road.

    Policy Statement: {YOUR CO} is aware that many states have passed regulations regarding the usage of cellular phones while driving. Although Arkansas is not yet one of those states, {YOUR CO} is aware that use of a cellular phone while driving can be a distraction.

Guidelines:

    1. The driver must pull to the side of the road out of the traffic stream or be at a complete

    standstill before placing an outgoing call.

    2. The {YOUR CO} driver may not make outgoing personal or receive incoming personal

    calls while transporting {YOUR CO} clients.

    3. The volunteer driver may not make outgoing or receive incoming personal calls using a

    cellular phone supplied by {YOUR CO}.

    4. The {YOUR CO} office may from time to time find it necessary to contact the drivers.

    The driver should answer these calls, but immediately indicate to the {YOUR CO} staff

    member if it is not safe to talk on the cellular phone at that point in time. The driver

    should then call the {YOUR CO} office back as soon as he/she is at a standstill, layover,

    or able to pull out of the traffic stream.

Refer to:

Consequences:

    1. Failure of {YOUR CO} drivers to comply with the terms of this policy may result in

    disciplinary action up to and including dismissal.

    2. Failure of volunteer drivers to comply with the terms of this policy may result in

    suspension or dismissal from active volunteer duty.

Management Responsibilities:

    {YOUR CO} management is responsible for monitoring and enforcing this policy. In addition, {YOUR CO} management is responsible for investigating all complaints of non-compliance fairly, thoroughly, and expeditiously and making decisions for or against suspension, dismissal, or other disciplinary action in compliance with other {YOUR CO} policies.

     8

{YOUR CO}

    Policies and Procedures Manual

Policy on: Companions Procedure on:

    Date Initiated: 06/26/2007 Page _1_ of _1_

    Purpose: to ensure the mental well-being of a passenger while optimizing space available for other passengers

Policy Statement: Staff, drivers, and clients may upon occasion have difficulty determining

    whether an individual traveling with a client is a companion or a personal care attendant.

Guidelines:

    1. Definition: A “Companion” is defined as any person that would like to travel with an

    individual, but is not required to assure that the individual’s trip can be completed.

    2. Definition: A “Personal Care Attendant” is defined as any person that is required to

    travel with an individual to assure that the individual’s trip can be completed.

    3. Reservations must be made in advance for clients and companions, preferably 24

    business hours in advance for local trips and 48 business hours in advance for out of area

    trips.

    4. A companion constitutes a regular passenger and must pay the appropriate fare or co-

    payment.

Refer to: Policy on making reservations, Procedure on Client Certification, Policy on

    Attendants, Policy on Co-payments, ADA guidelines on companions, Policy on Dealing with Disruptive Passengers

Consequences:

    1. Failure to comply with the terms of this policy may result in suspension of services.

Management Responsibilities:

    {YOUR CO} management is responsible for investigating all complaints of non-compliance fairly, thoroughly, and expeditiously and making decisions for or against suspension of services.

     9

{YOUR CO}

    Policies and Procedures Manual

Policy on: Contagious diseases including Procedure on:

    airborne and blood borne pathogens

    Date Initiated: 06/26/2007 Page _1_ of _5_

    Purpose: to safeguard the health and well-being of passengers, volunteers, and employees

    Policy Statement: Individuals with diseases such as Hepatitis B and HIV are entitled to transportation and thus the services of {YOUR CO} and {YOUR CO}. {YOUR CO} respects

    the rights of privacy of these individuals and, at the same time, must take all universal precautions to ensure the health and well-being of other passengers, volunteers, and employees.

Guidelines:

    1. Blood borne pathogens are viruses or other infectious agents carried by the blood which

    can cause disease in humans (such as but not limited to HIV and the virus of Hepatitis B).

    2. Occupational exposure means contact with blood or other potentially infectious materials

    to the skin, eye, mucous membrane, or piercing of the skin or mucous membrane through

    needle sticks, human bites, cuts and abrasions that may result from the performance of an

    employee’s duties.

    3. As it is {YOUR CO}’s policy to not duplicate services available through other agencies,

    {YOUR CO} will not transport clients with airborne pathogens such as but not limited to

    M.R.S.A. (Methicillin Resistant Staphylococcus Aurous). G & W Ambulance Service

    currently offers transport to M.R.S.A. patients.

    4. Other potentially infectious materials include the following human bodily fluids: semen,

    vaginal secretions, cerebrospinal fluid, synovial fluid, pleural fluid, pericardial fluid,

    peritoneal fluid, amniotic fluid, saliva, any bodily fluid that is visibly contaminated with

    blood, and all bodily fluids where it is difficult or impossible to differentiate between

    bodily fluids.

    5. For the purpose of this policy, all human blood and certain bodily fluids are to be treated

    as if known to be infectious with blood borne pathogens.

    6. This exposure control plan shall be reviewed and updated at least annually and whenever

    necessary to reflect new or modified tasks and procedures which affect occupational

    exposure, and to reflect new or revised employee/driver positions with occupational

    exposure.

    7. Job classifications having occupational exposure: drivers (volunteer and {YOUR CO}),

    Executive Director, and those acting in a receptionist capacity.

    8. Tasks which may allow exposure include: transporting {YOUR CO} clients, greeting

    {YOUR CO} clients, and/or dealing with clients in a grievance or problem situation.

    9. Each {YOUR CO} vehicle shall be equipped with a biohazard spill kit meeting OSHA

    CFR 29 1910.1030 Blood borne Pathogens regulation.

    10. Items to be included in this spill kit include: two pairs of disposable latex or vinyl gloves;

    a dust pan and brush or tongs; disinfectant spray or foam that is effective on HIV-1 and

    TB; two fluorescent orange or orange-red bags with the biohazard symbol printed in red

    and the word BIOHAZARD printed in a contrasting color; a wire tie and a clear plastic

    bag in which the first bag will be placed; solidifying powder to be used to turn a liquid

    spill into a gummy spill; face mask that covers the mouth and nose, or mouth only

     10

Report this document

For any questions or suggestions please email
cust-service@docsford.com