Thank you for the interest you have expressed in the position of Web
Designer/Developer at MMUnion, the Students’ Union for Manchester Metropolitan
University, MMU. MMUnion is a democratic student organisation which is led by an elected panel of student Executive Officers
MMUnion is at the core of the student experience for all students at MMU, through its representation and advice duties to the Activities and Commercial services it offers. We are one of the UK’s biggest Students’ Unions representing some 35,000 plus students.
Our UK students study from the centre of Manchester out to South Manchester at Didsbury and down as far as the Faculty of MMU Cheshire some 40 miles south of the city centre at Crewe and Alsager. MMU also has a number of full and part time distance learning students both in the UK and internationally which are all covered under MMUnion’s very wide all encompassing umbrella.
We are an Investor in People and proud of being a progressive employer. Our aim is simply to be a great place to work, where we respect work life balance, support individual training and learning and create a positive work environment where staff are supported and encouraged to do their best.
We are entering into an exciting period and have an ambitious vision to be the leading new university students union by 2012. We have recently invested in a content management system that will enable us to better engage our membership and are looking for a talented individual to help drive forward our digital strategy.
A creative / design background is not essential as MMUnion has an in-house design team and your technical skills are what is most critical in this role. You must, however, be able to demonstrate a full appreciation and knowledge of the principles of web design and aesthetics. Knowledge and experience of CRM and database systems would also be beneficial.
This is an exciting opportunity for a dynamic, driven individual to really make their mark in a creative and supportive environment.
MMUnion Elected Student Executive Officers.
MMUnion is the backbone of student life at Manchester Metropolitan University, MMU. It is a charitable organisation run for the benefit of its members. We are here to represent students creating a united voice for our 35,000 members based at the seven sites of MMU. MMUnion operates from premises on three sites: In Manchester at 99 Oxford Road, near to Manchester city centre and at MMU Cheshire, at Crewe and Alsager campuses.
MMUnion exists to represent all MMU students whilst enhancing their student experience. It provides representation and welfare advice and support whilst offering exciting social, cultural and sporting activities as well as commercial services such as food, drink and entertainment. MMUnion expands the student experience by providing these activities, whilst also carrying out its vital role of facilitating the representation of students' views which is complemented by student welfare, advice and information.
MMUnion’s Commercial Services Department is responsible for bars, shops,
entertainment, catering and conferences.
Daytime The range of commercial services provided continues to maintain MMUnion as a daytime social focus for students studying at MMU.
The main shop is situated at 99 Oxford Road and is supported by retail outlets at both Crewe and Alsager sites. The shops sell a wide range of student provisions including stationery, artists’ materials, confectionary, newspapers and magazines and University and Union memorabilia such as ties, tops and hoodies.
On the first floor is a 900 capacity venue that plays host to a variety of activities and events. We run weekly club nights throughout the academic year, in addition to special ‘one-off’ and monthly events. We also work with a large number of external promoters
who hire our facilities. The venue is open 7 days a week and offers excellent quality and well priced food in addition to being a place to drink and watch any of 6 plasma screens, or enjoy the varied entertainments programme.
The venue operations are a successful social and entertainment provision for students and non-students alike, operating to 2am on most nights. All customers help to provide an active and busy environment. We take pride in offering high standards of service and equally high standards of product quality. The Students’ Union faces competition from
national operators on the high street and is committed to meeting, and where possible, exceeding the levels of service on offer to customers elsewhere.
Commercial Services in Cheshire
MMUnion Cheshire is responsible for the retail offerings within the two Students’ Union
buildings on the Crewe and Alsager sites. Our Crewe Site is currently undergoing
redevelopment and our improved services will be opening at the start of the 2009/10
academic year in September. Across both sites, we offer a wide range of convenience
and academic provisions including stationery, confectionary, University and Union
memorabilia, ties, tops, hooded jumpers, etc. In addition to this, MMUnion is also
responsible for the student entertainment programme at Cheshire sites as a whole;
delivering events both on site and off working in partnership with local venues.
Student Activities and Development
Many students are members of a club or society of some description and this
participation can provide students with a sense of identity, community and friendship
during their time at University. Club and society activities also provide a welcome break
from studying and students are able to develop their inter-personal and extra-curricular
skills as well as being involved in something they enjoy or believe in.
There are over 30 active groups in MMUnion ranging from political and religious to
performance and activity based, which provide for a diverse range of interests. Societies
such as the Christian Union and People and Planet use the many rooms in the building
for seminars, training and outside speakers.
The Athletic Union currently has over 900 members and 36 clubs ranging from
American Football to Wrestling, with teams competing at both local and national level.
There are a number of active Societies in MMUnion Cheshire ranging from LGBT and
religious to performance and activity based, which all provide for a diverse range of
interests offering students unity and support.
The Athletic Union currently has over 800 members across 20 clubs which range from
our National Champion Cheer Leading Squad to our BUSA winning Boxing Club, with
teams competing within British University Sports Association at both local and national
level as well as in local non University Leagues.
Student media is an essential communication tool and an ideal student development
opportunity. MMUnion’s primary publication is Pulp Magazine. 3,000 copies are
produced every fortnight and are distributed across every faculty. The magazine is
coordinated by a full time student editor and a team of volunteer student writers,
designers, illustrators and photographers, who specialise in areas as diverse as theatre to
social affairs. In addition to MMUnion’s own publication there is a Cheshire Faculty
student led magazine, Scholar, and the National Student newspaper which are also
distributed throughout Cheshire and the wider MMUnion community
As a result of significant investment in recent years, MMUnion has a well-equipped and
recently re-located Advice Centre and also offers a comprehensive service in Cheshire.
The centre deals with a huge range of student issues covering student housing, academic
appeals, debt management and sexual health. The Advice Centre fulfils an important role
for students at MMU, many of whom come from non-traditional backgrounds. Last year,
MMUnion’s specialist advisers dealt with over 12,500 enquiries on a wide range of
The welfare and equal opportunities of students is an integral component of MMUnion.
Campaigns are run throughout the year to raise awareness of potential problems that
can arise. This aims to ensure that students feel as safe and as happy as possible during
their time at university, and are aware of the various support structures in place should
One of the strengths of the student movement is that it is led by students, for students.
Recent changes in Charity law have provided MMUnion with the opportunity to review
its governance arrangements with the overriding purpose of providing the legal
framework for the provision of excellent governance that supports world class student
The new governance structure and associated engagement strategy underpin
MMUnion’s mission to become the leading New University Students’ Union in the UK.
MMUnion believes that these changes will lead to students:
• Being better listened to.
• Having fewer barriers to involvement.
• Having greater control to direct the work of the union.
• Having a student centred experience.
• Having more accessible ways to comment on their student experience.
• Being happier Students.
The proposed structure is detailed overleaf.
NEW MMUnion STRUCTURE OUTLINE
BOARD OF TRUSTEES
Remit powers and responsibilities based on best practice in charity sector Membership to consist of all (7) sabbaticals, (1 year terms) 3 external trustees to be appointed (3year terms) and option for 1 co-option per year
UNION MANAGEMENT GROUP UNION OFFICERS GROUP Finance Appointments Other sub committee committee committees Regular Sabbaticals and Managers meeting . Operational focus. Regular Sabbaticals and representatives meeting . as required Political focus
New student engagement strategy Standing Panels
Plan of activities to enable widespread contact with students to get feedback on the SU and student experience and identify Sub-groups students’ issues. Surveys, mass canvassing, Ethical & Diversity & Health & Volunteering Human focus groups, meetings with student groups Environment Equality Safety & Resources Participation
Sabbatical Trustees report and discussion of student issues arising from engagement activities. Comprised of non elected student representatives. Is open meeting for all students.
Academic Sports clubs Student Campaigns Student Student media Societies Community Liberation Postgraduate council group developmenforum support group Volunteering groups Association t training & groups enterprise
Each of these committees will have clearly delegated responsibilities and powers and annual objectives approved by the Board of Trustees and for which the committee is accountable. Each committee can choose to have further meetings or sub groups to better execute its functions as it deems appropriate, although these will not be a formal part of MMUnion governance,
MMUnion’s Mission Statement
MMUnion exists to represent all members at the Manchester Metropolitan University.
We strive to ensure that the needs and views of our members are at the heart of everything the University does.
We will provide a wide range of services, activities and opportunities to offer the best possible student experience.
MMUnion Job Description:
Location: Based in Manchester. Regular travel to all MMUnion sites will be Department: Membership Services required.
Job Grade: NJC Points 18 to 19 Job Title: Web Designer/Developer
Reporting to (Job Title): Marketing and Communications Manager
Reporting to Job Holder (include Job Titles): Stephanie Taylor, Marketing and Communications Manager
Responsible for: No direct reports
Overall purpose of the Job:
To lead the technical development of MMUnion’s website and membership system and support the implementation of MMUnion’s digital marketing strategy.
? To lead the technical development / design of mmunion.co.uk to fully exploit the system’s inbuilt functionality (front-end and back-end) in order to meet our core
goals of driving traffic, online memberships / registrations and revenue
? To work with designers and the marketing team to overhaul the current site design, creating multiple skins for site sub sections and styling content using css, html and
? To create flash / animated banners, pop-ups and splash screens for advertising & research purposes
? To work with the marketing team to support the development of an integrated information system linking other digital / e-marketing platforms and data repositories
? To develop and maintain the online shop and other e-commerce opportunities
? To work with the marketing team to monetise the site, identifying revenue and advertising opportunities
? To be responsible for monitoring and maintaining site performance at all times
? To monitor and report on site traffic / user stats and goals using Google analytics
? To manage and oversee the daily data imports and maintain data integrity
? To provide a helpdesk / user support service for internal and external users (staff, officers, students) to troubleshoot and resolve issues
? To develop and implement training and support materials for key user groups within the union
? To support the Marketing & Communications Manager in developing and implementing user testing / research to test content, navigation and usability amongst key
? To be responsible for the safe keeping of all money, stock and other assets in accordance with the financial regulations of MMUnion.
? Such other duties as may be requested by the Marketing and Communications Manager.
The post holder shall:
? Attend meetings and training events as required.
? Comply with MMUnion policies, procedures and constitution at all times.
? Comply with Environmental Legislation and both support and promote measures introduced within MMUnion to lessen environmental impact.
? Contribute to the positive and professional image of MMUnion and not act in such a manner as to bring MMUnion into disrepute.
? Undertake any other duties appropriate for the grade and responsibilities of the post that may from time to time be reasonably requested.
? Have a flexible approach to duties and work and, in particular, adopt a team work style with departments and activities across MMUnion. This may involve
undertaking duties in support of the activities and services of other departments.
Other features of the Job (including working conditions, etc.): 37 hours per week, Full Year. Occasional evening and weekend working will be required. Fixed Term for a period of one year.
NB. The duties described above are not an exhaustive list, but are intended as being illustrative of the level and type of Location of the Job: Based in Manchester. work required. The Job Description may be subject to amendment from time to time after discussion with the post Regular travel to all MMUnion Sites will be holder. required. This job description does not constitute part of the contract of employment.
Person Specification: Desirable Essential
Education A relevant degree or professional qualification None Qualifications
in web design / development
Excellent verbal and written communication skills. Training Good numerical and analytical skills. None Technical Skills Excellent organisation and prioritisation skills and the
ability to work to multiple deadlines.
Proven significant experience of working within a
Experience of CRM and database systems comparable role.
Experience of working within a membership led or Demonstrable experience of using & working with content
volunteer organisation. management systems
Experience of working with a partner institution. Knowledge and understanding of data management and
Knowledge of higher education institutions and issues data protection principles Experience affecting students. Demonstrable knowledge / experience of digital media (Knowledge) Understanding of issues relating to participation and (including social & rich media) and latest technologies
involvement in the higher education environment. Proven experience in project management
Understanding of marketing issues in the charitable/not An understanding of and a commitment to promoting
for profit sector. equal opportunities.