Unit 3 communication by phone
Section I Talking
Requirements: Master the given expressions and sentences and make dialogues.
Suppose if you are abroad, let’s say, when you first arrive in a western country, you’ll probably find that the ringing telephones nearly drives you crazy. But you will
get used to it after a while, and you’ll come to rely on phones almost as much as westerners do. A telephone is a “must” both in our work and in our daily life. How to make a phone call? We’ll try to discuss this topic. After the discussion, you’ll be able
a. Communicate with people when you are making telephone calls or answering the
b. Use telephone language (including taking or leaving message).
1.Key expressions to be well mastered
(1)This is George Richter. May I speak to Mr. Zhang Lihua? (2)Hello, who’s calling, please?
(3)I’m sorry, but he’s not in at the moment.
I’m sorry, he’s not here right now.
(4) When will he be expected?
------He will be back in a few minutes.
(5) Thank you, I’ll call back.
(6) Any message, Sir?/Can I take a message?
Would you like to leave a message?
(7) Would you mind telling him that…?/Please tell her that…?
Ask her to call me this afternoon at 653-8923.
Tell her to call Betsy at Betsy’s Beauty Salon. The number is 567-9033. (8) I’m sorry. You must have the wrong number.
I must have dialed the wrong number.
(9) Nobody here by that name.
2. More expressions
May I speak to John Smith, please?
----this is John./This is John speaking.
Who is calling please/Who is speaking please/who’s that?
----Hold on, please./Just a moment./Hold the line, please.
John, you’re wanted on the phone./There is a phone call for you.
May I speak to John Smith, please? ----He is not here./He is not in. ----He is not at his desk.
----I’m sorry, he’s just left.
----Sorry, he is having a meeting now./He is busy in a meeting.
----I’m sorry, his line is busy at the moment. ----I’m sorry, he’s on another line at the moment. ----I’m sorry, he’s on the phone at the moment. ----He is unavailable at this moment. 问对方是否留言
Shall I take a message?
Would you like to leave a message? Is there anything you’d like me to tell him? Shall I ask him to call you back? 3).
I can’t hear you very well, please speak a little louder.
Could you please speak more loudly? Could you slow down, please?
I can’t quite follow you, please speak a little more slowly?
I’m sorry, could you repeat that, please? I beg your pardon./ please say it again. The voice is not distinct.
I’m afraid you’ve dialed the wrong number. What number are you calling?/what number have you dialed?
You must have dialed the wrong number. Sorry, but you have the wrong number. There is no one here by that name. 5)
Hold on a minute, please, I’ll connect you.
I’ll ring for you./ I’ll get him for you.
Please connect me with Mr. Brown. 6)其它情况
Extension 220, please?
You don’t know if they have his/her number. Can you reach him?
Could you get hold of him?
Do you know where to reach him?
The telephone is ringing, would you answer it, please? I dialed the right number, but nobody answered.
No one is answering the phone./ No answer.
Nice to speak to you.
Nice having talked to you.
Thanks for calling,./ thank you very much.
Section II Listening
Requirement: Understand the oral invitation
Complete the following items
(1) For listening ability training, play the tape again for the difficult points. If the
students just can’t catch it, give the answer and then play the tape again for them
to confirm it and find out the reason.
(2) Call the students’ attention to some useful information stated in the dialogues and
passage, including something about cross-cultural communication. Section III Reading
Requirement: Memorize the key words and expressions
Make sentences with the phrases and patterns.
Try to use them in speaking and writing.
1. Key words, phrases and sentences:
(1) lonely adj. sad because one lacks friends or companions
I live all alone but I never feel lonely.
Living in a big city can be very lonely.
(2) interrupt v. stop (sb.) speaking, etc or (sth) happening by speaking oneself
or by causing some other sort of disturbance 打断，某人！讲话，打扰
Don’t interrupt me while I’m busy.
Don’t interrupt the speaker now; he will answer questions later.
(3) evidently adv obviously; it appears that
Evidently he has decided to leave.
Evidently, your sister was sensitive on the topic of operations.
(4) preferable adj to be preferred (to sth.); more desirable or suitable (对某事
Cold food would be preferable in this heat.
He finds country life preferable to living in the city.
(5) Advance n. progress, improvement 进步，发展，改善
New advances in medical science improve the quality of health care.
This model is a great advance on previous ones.
In advance of: more highly developed
Their training facilities are far in advance of anything we have.
In advance: ahead of time
Everything had been fixed in advance.
(6) deposit n. [C] sum paid into an account, eg at a bank存款
Sam deposited ten dollars in his savings account.
Linda has $500 on deposit in her account. (7)insert v. ~~sth (in/into/between sth): put, fit place sth into sth
or between two things 插入，放入，置入或嵌于某物或两物间
She forgot to insert the letter into the envelope.
The professor inserted a comment in the margin. (8) Burden n. [C] (fig比喻) duty, obligation, responsibility, etc that
is hard to bear (难以承担的)职责，义务，责任等
His invalid father is becoming a burden (to him).
-working can be a burden on both body and mind. Over
Some exercises on word forms:
Phrases and sentences
(1) be filled with
The hall was filled with young people watching the performance.
I’m filled with admiration for your bravery.
(2) used to
I used to live in London.
Life here is much easier than it used to be.
(3) check out
You can check yourself out in that supermarket. Check out time in the hotel is 10:00 a.m..
(4) on the way to
I came across an old friend on the way to the airport. I’ll buy some bread on the way to school.
(5) make a deposit
She made two deposits of $500 last month.
You had better make a deposit at the bank.
2. Some sentences for translation
1) (Para.6) Why is it that the more connected we get, the more
disconnected I feel?
Analysis: In this sentence, the antecedent it stands for the
subject that-clause (that the more connected we get, the more
disconnected I feel), where the comparative structure is used.
Similar structure can be found in What is it that…?
2) (Para.8) Pumping gas at the station?
Analysis: This is an elliptical sentence. The complete sentence
should be Are you pumping gas at the station?
(Para.8) Why say good morning to the attendant when you can 3)
swipe your credit card at the pump and save yourself the bother
of human contact?
Analysis: In this sentence, why is used as an interrogative
adverb, followed by a bare infinitive to form a rhetorical
question, which can also take a negative structure such as Why
not do something? The former means Why should we do something
or We don’t need to do something, while the latter means the
opposite: Let’s do something.
4) (Para.11) I am no luddite.
Analysis: In this sentence, no means not at all.
5) (Para.12) It’s their unintended consequences that make me
Analysis: This is an emphatic sentence introduced by it is …
. What is emphasized here is the subject their unintended that
. The basic structure of such a kind of sentence consequences
is as follows:
It + be + the emphasized part + that + the other parts of the
Part 1-3: Finished by the students while reviewing the text. In class:
Part 4: Remember to use the right form of the chosen words.
Part 5: Give some tips on the difficult points if necessary, then let
the students do the translation, and then check their translation
together in order to find out the main problems so as to avoid them
Key skills for translation:
To translate a Chinese sentence into English, first make clear the main
structure of the Ch sentence: the subject, the predicate and object
(predicative), remember to adjust the position of the attribute and
Tips for the sentences:
1) on the way to
2) since then, setback
3) see sb. do sth, insert … into
4) suggest one’s doing sth,
suggest + that-clause, make a deposit
5) check out
Part 6 For better classes only.(sometimes some important sentences are
chosen as examples for showing how to use some key words,
phrases and sentences.)
Passage II( for better classes only)
1. Read it after class and then finish the exercises, check the answers
Requirement: Understand the basic sentences of telephone messages and learn to write it after the
Draw the students’ attention to the form of a telephone message and the useful expressions:
eg: sb. called to say that…,
You are expected to call him back when…,
Sb. wants you to call him/her at 555-8789(telephone number). Her/His number is…(telephone number)
Homework: Write a short passage of about 100 words to describe the area code map on page53.
The United States is divided into telephone dialing areas.
Each area has an area code. It is a three-digit number. You use this number to dial long distance calls. For example, you want to call 555-2364 in South Carolina. But you live in Utah. You must dial 1 first and then the area code. It is 803. So you must dial 1-803-555-2364.
When you do not know an area code, you can use the area code map in the
telephone book. The map divides the United States into time Zones. Notice that when
it is 1:00 in California, it is 4:00 in Michigan.