Unit 3 communication by phone

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How to make a phone call We'll try to discuss this topic. After the discussion, you'll be able toOver-working can be a burden on both body and mind.

Book II

    Unit 3 communication by phone

Section I Talking

    Requirements: Master the given expressions and sentences and make dialogues.

    Suppose if you are abroad, lets say, when you first arrive in a western country, youll probably find that the ringing telephones nearly drives you crazy. But you will

    get used to it after a while, and youll come to rely on phones almost as much as westerners do. A telephone is a must both in our work and in our daily life. How to make a phone call? Well try to discuss this topic. After the discussion, youll be able


    a. Communicate with people when you are making telephone calls or answering the


    b. Use telephone language (including taking or leaving message).

1.Key expressions to be well mastered

    (1)This is George Richter. May I speak to Mr. Zhang Lihua? (2)Hello, whos calling, please?

    (3)Im sorry, but hes not in at the moment.

     I’m sorry, hes not here right now.

    (4) When will he be expected?

     ------He will be back in a few minutes.

    (5) Thank you, Ill call back.

    (6) Any message, Sir?/Can I take a message?

     Would you like to leave a message?

     -------Yes, please.

    (7) Would you mind telling him that?/Please tell her that?

     Ask her to call me this afternoon at 653-8923.

     Tell her to call Betsy at Betsys Beauty Salon. The number is 567-9033. (8) I’m sorry. You must have the wrong number.

     I must have dialed the wrong number.

    (9) Nobody here by that name.

    2. More expressions



     May I speak to John Smith, please?

    ----this is John./This is John speaking.

    Who is calling please/Who is speaking please/whos that?

    ----Hold on, please./Just a moment./Hold the line, please.

     John, youre wanted on the phone./There is a phone call for you.



    May I speak to John Smith, please? ----He is not here./He is not in. ----He is not at his desk.

    ----Im sorry, hes just left.

    占线, 接听者正忙/

    ----Sorry, he is having a meeting now./He is busy in a meeting.

    ----I’m sorry, his line is busy at the moment. ----I’m sorry, hes on another line at the moment. ----Im sorry, hes on the phone at the moment. ----He is unavailable at this moment. 问对方是否留言

    Shall I take a message?

    Would you like to leave a message? Is there anything youd like me to tell him? Shall I ask him to call you back? 3).


    I cant hear you very well, please speak a little louder.

    Could you please speak more loudly? Could you slow down, please?

    I cant quite follow you, please speak a little more slowly?

    I’m sorry, could you repeat that, please? I beg your pardon./ please say it again. The voice is not distinct.



    I’m afraid youve dialed the wrong number. What number are you calling?/what number have you dialed?

    You must have dialed the wrong number. Sorry, but you have the wrong number. There is no one here by that name. 5)


    Hold on a minute, please, I’ll connect you.

    I’ll ring for you./ I’ll get him for you.

    Please connect me with Mr. Brown. 6)其它情况


    Extension 220, please?


    You dont know if they have his/her number. Can you reach him?

Could you get hold of him?

    Do you know where to reach him?


    The telephone is ringing, would you answer it, please? I dialed the right number, but nobody answered.

    No one is answering the phone./ No answer.


    thank you.

    Nice to speak to you.

    Nice having talked to you.

    Thanks for calling,./ thank you very much.

Section II Listening

    Requirement: Understand the oral invitation

     Complete the following items

(1) For listening ability training, play the tape again for the difficult points. If the

    students just cant catch it, give the answer and then play the tape again for them

    to confirm it and find out the reason.

    (2) Call the students attention to some useful information stated in the dialogues and

    passage, including something about cross-cultural communication. Section III Reading

    Requirement: Memorize the key words and expressions

    Make sentences with the phrases and patterns.

     Try to use them in speaking and writing.

Passage I

    1. Key words, phrases and sentences:


    (1) lonely adj. sad because one lacks friends or companions

    I live all alone but I never feel lonely.

    Living in a big city can be very lonely.

    (2) interrupt v. stop (sb.) speaking, etc or (sth) happening by speaking oneself

    or by causing some other sort of disturbance 打断,某人!讲话,打扰

    Dont interrupt me while Im busy.

    Dont interrupt the speaker now; he will answer questions later.

    (3) evidently adv obviously; it appears that

    Evidently he has decided to leave.

    Evidently, your sister was sensitive on the topic of operations.

    (4) preferable adj to be preferred (to sth.); more desirable or suitable (对某事


    Cold food would be preferable in this heat.

    He finds country life preferable to living in the city.

(5) Advance n. progress, improvement 进步,发展,改善

    New advances in medical science improve the quality of health care.

    This model is a great advance on previous ones.

    In advance of: more highly developed

    Their training facilities are far in advance of anything we have.

    In advance: ahead of time

    Everything had been fixed in advance.

    (6) deposit n. [C] sum paid into an account, eg at a bank存款

    Sam deposited ten dollars in his savings account.

    Linda has $500 on deposit in her account. (7)insert v. ~~sth (in/into/between sth): put, fit place sth into sth

    or between two things 插入,放入,置入或嵌于某物或两物间

    She forgot to insert the letter into the envelope.

    The professor inserted a comment in the margin. (8) Burden n. [C] (fig比喻) duty, obligation, responsibility, etc that

    is hard to bear (难以承担的)职责,义务,责任等

    His invalid father is becoming a burden (to him).

    -working can be a burden on both body and mind. Over

    Some exercises on word forms:

v. n.

    expect expectation

    sign signature

    avoid avoidance

    connect connection

    insert insertion

    interact interaction

    advertise advertisement

    classify classification

    annoy annoyance

    adj. n.

    absent absence

    Phrases and sentences

    (1) be filled with

    The hall was filled with young people watching the performance.

    I’m filled with admiration for your bravery.

    (2) used to

    I used to live in London.

    Life here is much easier than it used to be.

    (3) check out

    You can check yourself out in that supermarket. Check out time in the hotel is 10:00 a.m..

    (4) on the way to

    I came across an old friend on the way to the airport. I’ll buy some bread on the way to school.

    (5) make a deposit

    She made two deposits of $500 last month.

    You had better make a deposit at the bank.

    2. Some sentences for translation

    1) (Para.6) Why is it that the more connected we get, the more

    disconnected I feel?

    Analysis: In this sentence, the antecedent it stands for the

    subject that-clause (that the more connected we get, the more

    disconnected I feel), where the comparative structure is used.

    Similar structure can be found in What is it that?

    Translation: 为什么我们联系得越多我却越感到失去联系了呢:

    2) (Para.8) Pumping gas at the station?

    Analysis: This is an elliptical sentence. The complete sentence

    should be Are you pumping gas at the station?

    Translation: 你在加油站加油吗:

     (Para.8) Why say good morning to the attendant when you can 3)

    swipe your credit card at the pump and save yourself the bother

    of human contact?

    Analysis: In this sentence, why is used as an interrogative

    adverb, followed by a bare infinitive to form a rhetorical

    question, which can also take a negative structure such as Why

    not do something? The former means Why should we do something

    or We dont need to do something, while the latter means the

    opposite: Lets do something.

    Translation: 既然你可以用信用卡在加油泵旁自动刷卡,免于与人


    4) (Para.11) I am no luddite.

    Analysis: In this sentence, no means not at all.

    Translation: 我并不反对自动化。

    5) (Para.12) Its their unintended consequences that make me


    Analysis: This is an emphatic sentence introduced by it is

    . What is emphasized here is the subject their unintended that

    . The basic structure of such a kind of sentence consequences

    is as follows:

    It + be + the emphasized part + that + the other parts of the


    Translation: 只是他们无意中带来的后果却使我感到不寒而栗。

    3. Exercises:

    Part 1-3: Finished by the students while reviewing the text. In class:

    Part 4: Remember to use the right form of the chosen words.

    Part 5: Give some tips on the difficult points if necessary, then let

    the students do the translation, and then check their translation

    together in order to find out the main problems so as to avoid them

    next time.

    Key skills for translation:

    To translate a Chinese sentence into English, first make clear the main

    structure of the Ch sentence: the subject, the predicate and object

    (predicative), remember to adjust the position of the attribute and


    Tips for the sentences:

    1) on the way to

    2) since then, setback

    3) see sb. do sth, insert into

    4) suggest ones doing sth,

    suggest + that-clause, make a deposit

    5) check out

     Part 6 For better classes only.(sometimes some important sentences are

    chosen as examples for showing how to use some key words,

    phrases and sentences.)

Passage II( for better classes only)

     1. Read it after class and then finish the exercises, check the answers

    next class.

Section IV

    Requirement: Understand the basic sentences of telephone messages and learn to write it after the


     Draw the students attention to the form of a telephone message and the useful expressions:

    eg: sb. called to say that,

    You are expected to call him back when,

    Sb. wants you to call him/her at 555-8789(telephone number). Her/His number is(telephone number)

    Homework: Write a short passage of about 100 words to describe the area code map on page53.

Key :

    The United States is divided into telephone dialing areas.

    Each area has an area code. It is a three-digit number. You use this number to dial long distance calls. For example, you want to call 555-2364 in South Carolina. But you live in Utah. You must dial 1 first and then the area code. It is 803. So you must dial 1-803-555-2364.

When you do not know an area code, you can use the area code map in the

telephone book. The map divides the United States into time Zones. Notice that when

it is 1:00 in California, it is 4:00 in Michigan.

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