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e-Quality Innovations

    Quality Leaders Project “Management development through service development”

    Youth Ideas & Action

    developments in youth service

No. 1 May, 2005

    “Youth Ideas & Action aims to disseminate information about staff development and service provision to young people. QLP-Y

    participants are encouraged to submit items for inclusion in future



    Latest from “Young People Now” ................................................................... 1 Workforce development ............................................................................ 1

    Social exclusion: The reality behind TV ....................................................... 2

    Editorial: Hoodies ban disguises a bigger problem ........................................ 2

    Building a relevant library service - a comparative approach ............................. 3

    Prof. John Gabriel welcomes delegates ....................................................... 3

    Shiraz Durrani: The QLP- Youth approach .................................................. 5

    Adele Maddocks, Liverpool ........................................................................ 5

    Selma Ibrahim and Claire Stalker-Booth, Haringey ....................................... 5

    Dave Percival, Portsmouth ........................................................................ 6

    Anthony Hopkins, Merton .......................................................................... 7

    File attachments ......................................................................................... 8

    Department of Applied Social Sciences (DASS) presentations ........................ 8

    Lecturer in Youth Policy ............................................................................ 9

    Latest from Young People Now

    Workforce development

Workforce Development: Youth workers could have to qualify for licence to


    By Emily Rogers - 18/05/05

A licensing and registration system could be on the cards for youth workers as part of a framework of core standards and qualifications being developed for the

    lifelong learning sector

    Available from:


    [Accessed: 18 May, 2005].

    Quality Leaders Project “Management development through service development”

    Social exclusion: The reality behind TV By - 18/05/05

Channel 4's drama series Shameless paints a bleak picture of life in West Gorton,

    Manchester. But what is it really like for young people growing up in the area,

    asks Tim Burke.

"People said all sorts of things when they heard I was coming to work here. But

    people say things about many places. I don't think this is any worse than some

    other parts of Manchester."

Available from:


    > [Accessed: 18 May, 2005].

    Editorial: Hoodies ban disguises a bigger problem By Steve Barrett, editor, Young People Now - 18/05/05

    So Bluewater shopping centre has banned "yobs" from wearing hooded tops and

    baseball caps. As a private company, it is quite entitled to do this. Indeed, a shopping centre in Basildon, Essex, instituted just such a ban two years ago

    (YPN, 4-10 June 2003, p10) and Manchester's Trafford Centre has operated a

    similar, though more low-key, policy since it opened seven years ago. National media has suddenly picked up on it following comments made last week

    backing the ban by Deputy Prime Minister John Prescott and Prime Minister Tony

    Blair. Prescott recalled being intimidated by a "gang" of youths wearing hoodies

    he encountered in a motorway service station. He was "saved" by his Special

    Branch minders. Blair spoke of countering the "loss of respect" in society

    symbolised by the "shopping centre thugs", saying he totally sympathised with

    the ban.

But amid this hysteria about young people wearing hoodies it's worth getting a

    little perspective. Young people have too often been demonised by blanket

    generalisations about the way they dress - and it has always been thus. From

    Victorian times, through rock and roll, mods, rockers, skinheads, punks and casuals, youth culture gets blamed for the ills in our society. Even Socrates

    bemoaned young people who "contradict their parents, talk too much in

    company, guzzle their food, lay their legs on the table, and tyrannise their


As for the stores that sell the dreaded hooded tops, presumably they won't be

    clearing their shelves of hoodies. But is it not hypocritical to ban young people

    wearing hoodies while at the same time profiting from the sales of such clothing?

Continued at:


    Quality Leaders Project “Management development through service development”

Building a relevant library service - a comparative approach




    Module code: CMP0361N

    Week 7: 8 April, 2005

    Ladbroke House, Room LH 301


    Building a relevant library service - a comparative approach

    8 April, 2005

Policies & practices on building a relevant library service talks and discussion

    with librarians from Sweden members of BIS [Bibliotek i Samhälle "Libraries in Society”]. Details available from: <>.

    Prof. John Gabriel welcomes delegates

Head of Department, Department of Applied Social Sciences

On behalf of the London Metropolitan University and the Department of Applied

    Social Sciences, I extend a particularly warm welcome to our guests from Sweden.

    The current climate of exchanging ideas and experiences between European

    partners is to be welcomed, but I would add, this is particularly appropriate with

    colleagues from Scandinavia, with that region‟s tradition of debate and policy

    intervention around social justice and equality issues.

I am also delighted as well to have such a diverse range of British based

    participants across different agencies. Julia Street and Natalie Innocent from the

    Museums, Libraries and Archives Council (MLA); from colleagues participating in

    the QLP, colleagues from library services, academics and last but no means least,

    students from the module “information services to minority communities”. I hope

    that today‟s event will spark discussion and debate in your own workplaces.

As you know I am the Head of Department of Applied Social Sciences (DASS)

    which is the only department of its kind in country which includes information

    management section. In other Universities, information management comes

    under business dept or computing. If one needed persuading that our

    arrangement is a better approach, both for information management and from

    the department‟s point of view, then I suggest we look no further than the recent

    initiative from the Council for Museum, Libraries and Archives MLA. This is the

    Quality Leaders Project “Management development through service development”

     1project entitled “New Directions in Social Policy” developing the evidence base.

    The headings of that report which include “social determinants of health” and

    “mental health” immediately remind us of a number of initiatives within our


     our Centre for Primary health and Social Care

     new degree planned in public health hopefully tied to information

    management evaluation and research: our post graduate course in

    evaluation and social research as well as numerous consultancies we

    undertake around evaluation including health impact assessments

     sections on regeneration and renewal and the post graduate programme on

    cities design and regeneration department makes large teaching contribution

    diversity and social exclusion work we do around these issues in teaching

    and research

I would like to mention a project that illustrates the relationship between some of

    these strands. There is a partnership between the University‟s Evelyn Oldfield

    Unit and the Museum of London to document histories of 150 Refugees from 15

    refugee communities across London culminating in an exhibition at the Museum

    as well as local exhibitions. There will be a permanent archive housing the

    alternative history of London over last 50 years as seen from perspective of

    refugee communities.

The Department of Applied Social Sciences is on steering group of the project

    which is funded by the Heritage Lottery Fund. It is also training the fieldworkers

    from refugee communities to conduct their own interviews and collect their own

    community histories. This is an important capacity building element to project.

    We are particularly excited about this project precisely because it does challenge

    conventional sources of information on refugees in the media and in mainstream

    politics. The project aims to give refugee communities a voice and an

    opportunity to produce alternative archives and information. It also aims to bring

    new audiences into the Museum of London

One of the key principles underpinning work in DASS is working with service

    users: with service users in social work, patients in health and our focus on

    participative research and evaluation. I am delighted in this context to be

    supporting the Quality Leaders Project funded by the Paul Hamlyn Foundation and

    the National Youth Agency. QLP follows the principle of making information

    services accessible to all groups to ensure that young people from all

    communities, including Black and Minority Ethnic groups, have a say in shaping

    provision of services. This is at the heart of Quality Leaders Project.

The Department, in partnership with Paul Hamlyn Foundation, will be appointing a

    lecturer in youth work to provide materials and support for this project. We work

    closely with the Management Research Centre of the University which will also be

    appointing a Research Assistant to support QLP.

     1 Museums, Libraries and Archives Council (forthcoming): “New Directions in Social Policy: Developing

    the Evidence base for Museums, Libraries and Archives in England”. (report prepared by Burns Owens

    Partnership will be published in 2005).

    Quality Leaders Project “Management development through service development”

The theme of ownership and relevance is a key one for today‟s colloquium to

    ensure that services remain publicly owned and widely accessible. Forums like

    this provide opportunities for exchange of ideas and innovative approaches.

    Ideas in turn influence future policies and practices. This is the task facing us

    today. On behalf of London Metropolitan University and the Department of

    Applied Social Sciences, I would like to wish you well in this important debate-

    thank you.

    Shiraz Durrani: The QLP- Youth approach

See file attachment on p.8.

    Adele Maddocks, Liverpool

Quality Leader (QL), Liverpool City Council

See file attachment on p.8 (English and Swedish versions).

    Selma Ibrahim and Claire Stalker-Booth, Haringey

Quality Leaders, London Borough of Haringey Library Service

    ? Haringey Libraries have been on board the QLP - Youth since phase one when

    the proposals were developed

    ? Claire and Selma personally came on board at the beginning of phase two so

    our approach may be slightly different from other authorities ? First thing that we wanted to do is to clarify the original findings presented in

    the stage one proposal.

    ? The way that we are delivering this is to conduct a survey. The venues that

    we will be using are the Haringey Youth Service facilities that are used by

    groups that can be identified as socially excluded, secondary schools in the

    area and the libraries.

    ? The contact with the Youth Services within Haringey has been a very positive

    experience and has helped to build links between departments. ? Once the survey results have been collated and analysed we will be able to

    see what developments need to be made to the original proposal if any and

    present these to the QLP team.

    ? When agreement is reached we will then be able to implement the first series

    of workshops for over the summer break.

    ? We want to make sure that we are continually evaluating what is happening

    through out the two years and making improvements as necessary. ? We also want to make sure that the youth who are involved in the workshops

    are not passive recipients but rather are active participants in the running and

    presentation of the workshops. Our contact with the Youth Services will be

    important in the identification of potential Youth to lead sessions. ? Also we are aware that it's important that this not be seen as a stand alone

    project but rather that we can take it forward once the QLP time is over. We

    need to develop an exit strategy.

    Quality Leaders Project “Management development through service development”

    ? We also want other staff to become involved in the workshops so that there is

    the opportunity to build staff skills.

    Dave Percival, Portsmouth

    QL, Librarian - Young Adults and Looked After Children. Portsmouth City Council

    Dave talked about his creative approach in developing new services in partnership with youth services. Dave has been invited by bis to write an article on his

    experience in developing the QLP proposal. Details about Dave‟s QL proposals:

Background to the proposal

    March 2005 saw the opening of the newest library in Portsmouth for 14 years.

    The new Portsea Library is housed in a purpose-built community centre and is

    located adjacent to the new Youth Club premises.

The building has caused some concerns among young people who used the

    Youth Club the physical space of the new facilities for young people is 50% less

    in size than in the past, whereas the library has expanded by 300%. As many of the young people are not traditional library users they feel a certain degree of resentment as to the new developments.


    As the librarian for young adults and looked after children, I would like to ensure that library services provided for the young people of the area are meaningful and relevant. The timing is prescient, both the Library and Youth Services belong to the same strategic directorate following a dramatic restructure of the City Council. Both are currently looking critically at their existing services, with an expressed interest in constructive change. I have also spent a considerable period of time engaging the youth club members directly by coming along to club nights.

    Therefore, whilst Portsea encapsulates the problems currently facing libraries, there is the opportunity for engagement with an identified group of socially

    excluded young people.

Although many activities are offered to young people throughout the city, the

    provision is currently reactive, responding to agendas around reducing crime,

    truancy etc. There is however, an acknowledgment by both the Library and

    Youth Services to place young people at the centre of the decision making

    process. This is a response to the existing situation in which libraries are well used by younger children and older people, but there is a noticeable lack of older children engaging with libraries, reflecting the national trend.

Portsmouth Libraries are joining QLP for the Second Phase and will need to

    implement a series of thorough consultations with the community, targeting

    those aged 11 24 from across the community of Portsea with the dual purpose

    of increasing public awareness of our services and, most importantly,

    encouraging those young people to develop a service that meets their specific


    Quality Leaders Project “Management development through service development”


    The initial engagement will be open-ended, supporting the young people in articulating their needs and aspirations for the centre in keeping with the spirit of Phase One of QLP. Engagement will take full account of the diverse socio-economic and cultural backgrounds and skills for life issues. Possible outcomes may include opportunities for developing creative projects within the new library building, supporting government agendas in terms of learning, digital citizenship and community cohesion. It is hoped that a number of activities could be proposed for participation within the library and that our library provision for young people will move on from them merely having a say in deciding library stock and décor.

    It is our intention that this project should be replicated throughout the city as an ongoing series of consultation feeding the business plan. This would give young people in Portsmouth a sense of ownership and a personal investment in creating a meaningful and relevant library service.

    Anthony Hopkins, Merton

    QL, Merton Library & Heritage Service.

    Anthony could not participate in the conference because of the Peer Review in Merton, but send details of his project:

„Creative Connections‟

    Merton Library and Heritage Service (MLHS) aims to deliver 60 creative writing workshops within the two year funding duration of the Quality Leaders Project

    Youth (QLP-Y). Merton‟s Quality Leader and their team will manage the project

    and recruit external facilitators to run the workshops in partnership with library staff. They will market and promote the project to the community and special outreach will be arranged to engage with socially excluded groups. Performance Indicators will be set to ensure the participation of young people in the workshops from all of Merton‟s diverse communities.

    The project targets the age group of 13 to 19 year olds but will also work within the margins of young people aged between 11 and 24 years old in line with Department for Education and Skills (DFES) requirements for youth work provision. The pilot for this project will begin at Wimbledon Library and will look to extend to other libraries with the aim of increasing community cohesion and enhancing the skills of young people in an informal learning environment. Through these workshops and the expertise of the external facilitators it is hoped that library staff skills will be enhanced through direct contact with young people, thus better understanding their needs and assisting with the workshops.

    The creative writing workshops are a result of the first six-month phase of the QLP-Y where over 500 young people were consulted on the existing service delivery of MLHS and what they would look to see improved or introduced in the future. Targets have been set to ensure that MLHS delivers this service to more young people who do not already use libraries through marketing and promoting the project in youth centres, schools and colleges to name just a few places.

    Quality Leaders Project “Management development through service development”

File attachments

    Department of Applied Social Sciences (DASS) presentations

    C:\Documents C:\Documents and Settings\All Users\Documents\Shiraz\London Met Uni\Visits\bis visit (Rosemary)8April05.pptand Settings\All Users\Documents\Shiraz\Writings\Articles\2005\Developing new model of relevant library service.ppt Rosemary McGuiness: Seeking Shiraz Durrani: A new model of

    relevance through policies: relevant public library service

    training the next generation

    of information workers

    QLP Presentations

    C:\Documents and Settings\All Users\Documents\Shiraz\Quality Leaders Project\Youth QLP\Implemantation phase (Sept04-Aug06)\Service Development Proposals\Adele Liverpool English (bis visit) 8April05.pptC:\Documents and Settings\All Users\Documents\Shiraz\Quality Leaders Project\Youth QLP\Documents\Shiraz The QLP-Youth approach(8April05).ppt

    Shiraz Durrani: Adele: Liverpool QL(English) The QLP- Youth approach

    C:\Documents and Settings\All Users\Documents\Shiraz\Quality Leaders Project\Youth QLP\Implemantation phase (Sept04-Aug06)\Service Development Proposals\Adele Liverpool Swedish (bis visit) 8April05.ppt

     Adele: Liverpool QL


    Quality Leaders Project “Management development through service development”

    Lecturer in Youth Policy

    2 year fixed term contract

    Salary ?26,367 - ?32,205 per annum

    Closing date 25th May 2005

    The position involves developing and supporting

    the Quality Leaders Project - Youth and developing

    teaching and training materials to support the

    project in a range of Public Libraries and Local

    Authorities in order to develop services and

    facilities appropriate to young people in the age

    range 11-24.

    A key requirement of the post is to ensure that the

    Public Libraries/Local Authorities who are involved

    in the project comply with National Standards

    regarding youth services. The post holder will also evaluate the training and services/facilities

    developed by project participants and from this,

    will develop a toolkit of good practice which could

    be applied nationally.

    You will have a recognised qualification in Youth

    Work and experience of delivering/facilitating

    services for young people.

    For an informal discussion about the position

    please contact Shiraz Durrani - e-mail:

    Closing date is 25 May 2005

    Job Description 319FXN (PDF, 90.3KB)

    QLP contact details

    Shiraz Durrani Dr. Dean Bartlett. Senior Lecturer, Information Deputy Director, Management Management Research Centre, Department of Applied Social Department of Management and Sciences Professional Development, London Metropolitan University London Metropolitan University. Ladbroke House Stapleton House, 62-66 Highbury Grove 277-281, Holloway Road, London N5 2AD London N7 8HN. Tel: +44 (0)20 7133 5017 Tel: +44 (0) 20 7133 3215

     18 May, 2005

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