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Resume - IT Manager, Technical consulting - Charles Collier

By Kim Perkins,2014-11-13 16:56
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Resume - IT Manager, Technical consulting - Charles Collier

    Charles Collier

    Lille, FRANCE

    IT Manager

    Technical consulting

    Nagios, Linux, Oracle

    WORK EXPERIENCE

    Since IT Manager Lille, FRANCE Jan. 2010

     Responsible for outsourcing contracts (Helpdesk, IT local support, Server & Network Administration)

    ; Human resource management

    ; IT support for the team in order to respect SLA & OLA and improve our work.

    ; Project Financial analysis and reporting

    ; Act as a sales engineer for new projects with existing customers

     Since Technical consulting Lille, FRANCE Jan. 2010

     Managing Nagios supervision project (Installation, deployment and training) Presales activities with existing and potential customers, writing technical specifications IT support for our outsourcing teams

Technical environment:

    Citrix, Linux RedHat 5, CentOS 5, VMware ESX 3.5, VSphere

    Nagios 3, NagVis, NDOUtils, Centreon

    Oracle 11G, MySQL

     Jan. 2009 to IT project manager and Architect Lille, FRANCE Dec. 2009

Main projects:

    Management of the reversibility project in order to take over the IT responsibility Setup of an outsourcing contract

    ; Helpdesk / IT local support

    ; Management of computers, printers, thin clients

    ; Servers, Citrix Farm, Network Administration

    IT outsourcing team consists of 4 permanent staff members (up to 10, depending on project activities)

    Presales activities for new projects.

Activities:

    Main IT contact as production manager for French and European Headquarters, external IT

    partnerships and local management.

    Weekly technical meetings, monthly steering meetings, reporting and billing Team management (planning, actions, training)

    IT support and technical referent

    Redesign of the whole IT architecture, writing documentation and specification

Technical environment:

    Citrix, Windows 2003, Linux RedHat 5.3, VMware ESX 3.5, VSphere Oracle 11G, SQL serveur 2005

    Nagios 3.x, Cacti

    June 2008 to IT project Manager Lille, FRANCE Jan. 2009

     Outsourcing project

    IT management of 4 coworkers (planning, training)

    Technical contact for the customer : weekly technical meeting, reporting, billing

    Process improvements

    IT support , Technical referent for IT teams

Technical environment:

    Linux RedHat, Windows 2003, AIX 5

    Oracle RAC 10g, MsSQL Server, Tivoli Maestro

    Nagios, Insight Manager

    May Nagios expert Lille, FRANCE 2008

     Nagios implementation in order to monitor 100 servers

    Writing installation, configuration and ? how-to ? documentation

    Nagios plugin/check creation and deployment

Technical environment:

    Linux RedHat, Windows 2003, AIX 5

    Oracle RAC 10g, Tivoli Maestro

    Nagios, Insight Manager

    April 2007 to IT project Manager European Sales Point platform - Euromaster Grenoble, FRANCE April 2008

     Project management and technical coordination between European teams (Quality, Development, IS

    and IT teams) in order to deploy the new platform over Europe (1700 sales points in 10 countries)

    ; Define and validate architecture upgrade

    ; Test & Integration change requests done on our technical platform

    ; Production change request planning

    ; IT support on Citrix : Oracle RAC and Futro eLux technologies

    ; Capacity planning management for Citrix farm

Technical environment:

    Linux BusyBox sur eLux Fujitsu - ScoutNG

    Soft VB.NET, Citrix Farm

    Linux RedHat ES 3/4

    Cluster Oracle (RAC 10g R1)

     Oct. 2006 to Oracle Application Administrator Décathlon - Oorium Lille, FRANCE March 2007

    OAS Administration

    ; OHS administration server (on Linux) and OAS administration on W2K3

    ; Installation and configuration of new servers (Test, Integration and production Farm)

    ; Scalability tests for CRM projects, web hosting

    IT support (level III):

    ; Troubleshooting of system and software problems.

    ; Writing production documentation.

    ; Tests for DRP (Disaster Recovery Plan)

    ; Server capacity planning check

Technical environment:

    Linux Red Hat ES 3, Windows 2003 SP1

    Oracle application server 10g

    Jan. 2004 to Oracle DBA and Linux system Administrator - Diramode - Pimkie Lille, FRANCE Sept. 2006

Main projects :

    Migration from Oracle Aix servers (ibm) to Oracle Linux servers (intel) Migration from Patrol Supervision to Nagios Technical Architect : CRM project, web hosting, http://www.pimkie-shop.com project

    Linux/Unix Administrator: 30 servers

    ; System administration (RedHat, Apache, PHP, Mysql, Tomcat, Jboss)

    ; Creation of bootable backup with mkCDrec

    ; RedHat Master for server (shell and python) with PXE network boot

    Supervision & Monitoring:

    ; Nagios and Cacti installation and administration

    ; Training session for technicians

    Oracle DBA: 8 servers

    ; Oracle version 8i, 9i & 10g Grid Control

    ; Server administration (BI, CRM, EAI), Migration, Backup (RMAN with TDP)

    ; Optimization, SQL scripts, Oracle RAC tests

    Virtualization :

    ; Xen test, VMware server and ESX

    Technical environment:

    Linux RedHat ES3 et ES4, Unix Aix 4,3 and 5

    Oracle 8i, 9i and 10g, Mysql 4,x and 5

    Apache 2,0, Tomcat 5, Jboss 4

    Nagios 1,2 and Cacti

School Cursus Training Periods Polytech’Lille - UNIBAIL U2M - Unilog - H2H Lille & Paris, FRANCE 2000 2003

    Jabber client development (C#)

    Installation and administration of collaborative products:

     ERoom, Sharepoint, Sametime, Webex, Team services

    Web interface developments using LAMP (Linux, Apache, Mysql, PHP) platforms

    Creation of new student management resource modules using: PHP, LDAP, PostgreSQL, Oracle and UML

TECHNICAL SKILLS

    Languages : Shell, Perl, Python, Javascript, HTML, PHP, XML OS : Linux (Debian, RedHat ES/AS 3/4/5.x), Unix (AIX 4.3, 5), Windows 2000/2003/2008

    JEE and WEB servers : Apache, Tomcat, JBoss, Oracle Application Server 10g

    SGBDR : Oracle 8i, 9i, 10g, MySQL, Postgres, SQL server Supervision: Nagios, Zabbix, mrtg, rrdtool, Cacti, Centreon Virtualization : VMware server, VMware ESX, Xen

TECHNICAL COURSES

2010 ITIL Foundation (running)

    2009 VMware ESX, Installation and administration (3 days) 2006 Oracle Application Server 10g R2 Administration I (5 days) 2006 JBoss Administration and Optimization (3 days) 2005 Linux Administration (5 days)

    2004 Oracle DBA - Administration I (5 days)

EDUCATION

2003 Polytech-Lille (EUDIL) Engineer Degree in Lille, FRANCE

    IMA Department (major: Computer Science)

    1997 Scientific Baccalaureate degree (major in Maths) in Suresnes, FRANCE

LANGUAGES

French Native

    English Fluent

    Spanish - Basics

INTERESTS

    Photography, Backpacker travelling, Introduction to Japanese

; REFERENCES ON REQUEST

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