October 21, 2003
9:00am – 11:00am IT Briefing
North Decatur Building, nd 2 Floor Kennesaw room Meeting called by: Karen Jenkins Type of meeting: Information Sharing / Gathering Attendees: Representatives from Distributed Local Support and Central ITD
Agenda item: Reviewed action items from September Presenter: Karen Jenkins Discussion:
Follow-up on action items and outstanding items from September’s meeting.
POP – list of users with significant POP server storage sent to local support representatives affected. CS received a new list and will distribute to specific affected local support contacts.
Port Disable Procedure – NetCom currently not actively scanning ports.
Virus Containment – Web tool to clean XP workstations successful. Approximately 2,000 users have selected the
tool to assist with checking and repairing their system.
Outbound Scanning – Jay Flanagan setting up meetings with email server owners.
Managed Updates – Taskforce convened, currently examining products and defining requirements.
Agenda item: eMail Alias Service Presenter: Olya Jerschkowsky Discussion:
General overview of the email alias service offering.
This is an administrative directive with the goal to present Emory as a unified entity. Each user is permitted one
alias which can be chosen from a list of standard formulas. The formulas promote a set of standards and options to
utilize if the user’s first alias selection is already reserved for another user. For example, John Smith may wish to use firstname.lastname@example.org but there is a conflict due to another user already using that alias so John Smith is
presented with other options that may include a nickname of middle initial, email@example.com. All aliases will have the “.emory.edu” extension.
Agenda item: Electronic Support Request (ESR) Presenter: Karen Jenkins Discussion:
Provided an overview and demonstration of the Electronic Support Request service. This service will eventually replace firstname.lastname@example.org.
This service will be easily accepted and utilized by the user community.
Action items Person responsible Deadline ; Can the system support pop-up descriptions for the subject types? Karen Jenkins 11/3/03
; Expand Student selection to “Residential” or “Non-Residential” Karen Jenkins 11/3/03
Karen Jenkins 11/3/03 ; Eliminate or move the subject “General” to the end of the subject list to
promote users to select the appropriate subject.
Agenda item: NetCom Open Discussion Presenter: none
General discussion stressing the importance of having NetCom present at the monthly IT Briefing to respond to network questions and provide an update.
ITD will request NetCom to provide a standing “Network Update” discussion to each briefing.
Action items Person responsible Deadline ; Request NetCom’s participation Karen Jenkins TBD