DOC

FIRST DRAFT KNOWLEDGE AND SKILLS FRAMEWORK - DIMENSIONS, LEVELS

By Terry Jenkins,2014-05-19 07:01
8 views 0
Core 5 Equality and diversity -; IK1 Information processing ? as information flow is a key part of effective services and project management

    AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

    ? Crown Copyright 2004

DIMENSION G5: SERVICES AND PROJECT MANAGEMENT

OVERVIEW

    Status Specific it will relate to some jobs but not all. Levels 1 Assist with the organisation of services and/or projects

    2 Organise specific aspects of services and/or projects

    3 Prioritise and manage the ongoing work of services and/or projects

    4 Plan, coordinate and monitor the delivery of services and/or projects Description This dimension is about the management of services and/or projects, and activities within those

    services and/or projects. The services and projects might relate to any area of an organisation’s or

    partnership’s activities. Partnership is a key aspect of this dimension.

    This dimension covers a wide range of activities such as: the administration and organisation of

    individual parts of services and projects; agreeing overall and specific aims and objectives for

    services and projects; the coordination of multiple activities within services and projects; and the

    management of contingencies. It may involve the use of technology to assist in the management

    and coordination of services and projects.

    Progression through the levels in this dimension is characterised by:

    - moving from organising single and/or one-off aspects of projects and services to the

    coordination and sequencing of inter-related activities within a service or project and/or across a

    number of services and projects

    - increasing knowledge and skills in planning, scheduling, monitoring, coordinating and their

    inter-relationships

    - increasing ability to manage contingencies and the knock-on effect of these on other aspects of

    projects or services.

    Examples of Services and projects may be in the areas of: application - assessment, diagnosis, care and treatment These may be - buildings and environments

    relevant to all - capacity and capability building

    levels in this - development and innovation

    dimension - education, training and development

    - equality and diversity

    - financial services and management

    - health and wellbeing

    - health, safety and security

    - human resource management and development

    - marketing and promotion

    - procurement and commissioning

    - processing and management of information and knowledge

    - resource use

    - service effectiveness

    - systems and equipment

    - the improvement of health and wellbeing

    - transport and logistics.

    Legislation, policies and procedures may be international, national or local and may relate to:

    - contract law

    - data protection

    - employment

    - finance

    DIMENSION G5: SERVICES AND PROJECT MANAGEMENT

    NHS KNOWLEDGE AND SKILLS FRAMEWORK August 2004

    Page 232

    AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

    ? Crown Copyright 2004

    - health and social care services.

Links to This dimension is supported by:

    other KSF - Core 1 Communication

    dimensions - Core 5 Equality and diversity -

    - IK1 Information processing as information flow is a key part of effective services and project

    management

    - IK2 Information collection and analysis as information flow is a key part of effective services

    and project management

    - G4 Financial management related to services and projects

    - G6 People management related to the management of people working on services and

    projects.

    This dimension is different from dimensions:

    - Core 4 Service improvement which focuses on improving services and taking them forward

    whereas this dimension focuses on running services on a day-to-day basis

    - G3 Procurement and commissioning which is about commissioning services and projects

    whereas this dimension is about supplying services and projects. Links to This dimension is related to:

    UK/national - NHS Plan, Delivering the NHS Plan, and the NHS Improvement Plan, Department of Health

    policies - Audit Commission, Payment by Results 2004 and the related DoH guidance

    - Managing for excellence, Department of Health, 2002

    - Partnership for Care, Scottish Executive, 2003

    DIMENSION G5: SERVICES AND PROJECT MANAGEMENT

    NHS KNOWLEDGE AND SKILLS FRAMEWORK August 2004

    Page 233

    AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

    ? Crown Copyright 2004

G5/Level 1 Assist with the organisation of services and/or

    projects

    Indicators Examples of application

    The worker: Activities might include: a) identifies with the team the activities to be - arranging catering and other forms of support undertaken to support services and projects - arranging events

    - arranging travel b) undertakes activities effectively and to time

    consistent with legislation, policies and procedures - booking straightforward appointments

     - chasing replies c) reports any difficulties or problems at an appropriate - drafting and finalising documents (including letters) time to a team member - filing / storing

    - monitoring supplies d) keeps accurate records of activities and makes them

    available to people at the time that they need them. - ordering supplies

     - organising venues

    - preparing papers for distribution

    - taking payments in simple circumstances

    - taking notes

    - welcoming and facilitating events and meetings

    Services and projects

    See overview

    Legislation, policies and procedures

    See overview

    DIMENSION G5: SERVICES AND PROJECT MANAGEMENT

    NHS KNOWLEDGE AND SKILLS FRAMEWORK August 2004

    Page 234

AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

    ? Crown Copyright 2004

G5/Level 2 Organise specific aspects of services and/or

    projects

    Indicators Examples of application

     The worker: Services and projects a) obtains full, relevant information on specific See overview aspects of services and projects for which s/he is

    responsible and how they relate to other parts of Legislation, policies and procedures the service or project See overview

     b) ensures that everyone involved in the specific

    aspects of services / projects for which s/he is Activities to support the efficient working of services / responsible has relevant and appropriate projects might include: information about the work and their role within it, - arranging diaries for others and confirms their understanding of their role - chasing action, outputs and outcomes - handling queries from users and others connected c) ensures that planned resources are available for with the services and/or projects people to use at the time they need them

    - making payments from a petty cash account

    - organising complex appointments and schedules d) coordinates activities making sure that they run

    smoothly and work well together and are - organising meetings and events consistent with legislation, policies and - organising supplies procedures - producing documents

    - providing information on need for additional and/or e) effectively undertakes activities to support the future expenditure efficient working of services / projects

    - supporting individuals and teams to understand and

    undertake their role f) monitors the implementation of those aspects of

    services / projects for which s/he is responsible - taking minutes against agreed plans and takes prompt corrective action when activities are not consistent with plans

g) monitors the outcomes of those aspects of

    services / projects for which s/he is responsible

    to confirm that their objectives are met and alerts

    service / project managers to any issues.

    DIMENSION G5: SERVICES AND PROJECT MANAGEMENT

    NHS KNOWLEDGE AND SKILLS FRAMEWORK August 2004

    Page 235

    AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

    ? Crown Copyright 2004

    G5/Level 3 Prioritise and manage the ongoing work of services

    and/or projects

    Indicators Examples of application

     The worker: Services and projects a) identifies and assesses for operational planning See overview

    - the ways in which services / projects contribute

    to the achievement of organisational / Who needs to be involved in the planning and partnership direction, aims and objectives implementation of the service / project might include: - what needs to be achieved in services / projects - representatives of the public and/or the people - the inter-relationships between different parts for whom the service / project is being including critical paths undertaken - who needs to be involved in the planning and - partner organisations implementation of services / projects - individuals and teams involved in the delivery of - potential risks the service / project - priorities and targets - individuals / teams in interconnected services / - the impact of legislation, policies, procedures projects. - methods and processes for reporting, controlling and communicating

    Legislation, policies and procedures

    b) enables people delivering services / projects to See overview

    understand their role and its relationship to others

     Monitoring the delivery of the service / project might c) provides advice and support to people on day-to-day include:

    priorities, risks and issues - effectiveness of service / project in meeting

     specific and overall aims and objectives d) gathers enough information to monitor the delivery of - efficiency

    the service / project against overall plans and - the use of financial resources against agreed

    promptly identifies and investigates any issues budgets

     e) determines and implements the most appropriate Ways of addressing issues may be: ways of addressing issues taking account of any - adjusting operational plans relevant factors - advising on the need for changes in strategy - developing services / projects to meet the needs f) gains feedback on how to improve service / project of new/current users delivery and uses it to improve future practice - improving guidance/information/support to the people involved g) provides information to the people who hold overall - influencing levels of demand or patterns of use responsibility for services / projects when they - requesting and/or accessing specialist appear to be ineffective or inefficient in meeting assistance requirements

     .

    Factors may include:

    - availability of knowledge and skills

    - compatibility with other services

    - cost

    - environmental impact

    - impact on others’ services

    - resources

    - time

    DIMENSION G5: SERVICES AND PROJECT MANAGEMENT

    NHS KNOWLEDGE AND SKILLS FRAMEWORK August 2004

    Page 236

    AGENDA FOR CHANGE: THE NHS KNOWLEDGE AND SKILLS FRAMEWORK

    ? Crown Copyright 2004

    G5/Level 4 Plan, coordinate and monitor the delivery of

    services and/or projects

    Indicators Examples of application

    Plans might include: The worker: - benchmarks and standards a) works with others to identify and produce plans that

    - budgets and delegation of budgets contain all the necessary detail for managing and

    delivering services and/or projects and that are: - costs (eg reference cost position, activity/cost

    - consistent with legislation, policies and relationship)

    procedures - factors, circumstances and contingencies that can - supportive of the organisation’s / partnership’s be predicted and how these contingencies and direction, strategy and objectives fluctuations can be managed - human resource use b) negotiates and agrees with others how to put in - improving the accuracy of costings place sufficient supporting mechanisms to ensure

    - financial management systems that services and/or projects are managed and

    delivered effectively - information systems

     - risk assessment and management c) works with others to put in place methods, - the specific requirements of the services / projects processes and systems for implementing service / including contract specifications project plans - the technology and information that is available to manage and help the delivery of services / projects d) monitors the delivery and management of services

    - the ways in which the services / projects support the and/or projects in order to:

    organisation’s / partnership’s direction, values, - evaluate performance against plans strategies and objectives - identify issues - predict future needs and shortfalls Services and projects - identify trends and developments See overview - assess capacity to meet future needs

    Legislation, policies and procedures e) reviews plans, methods, processes and systems for

    managing services and/or projects and modifies See overview

    them to improve effectiveness

     Supporting mechanisms might include: f) provides appropriate support to others to improve - communication processes their knowledge and understanding of service and/or - controls project management. - information flows

    - knowledge and capability within the organisation /

    service

    - reporting structures and systems

    - technology.

    DIMENSION G5: SERVICES AND PROJECT MANAGEMENT

    NHS KNOWLEDGE AND SKILLS FRAMEWORK August 2004

    Page 237

Report this document

For any questions or suggestions please email
cust-service@docsford.com