DOC

The Treasury

By Floyd Willis,2014-05-18 17:25
10 views 0
The Treasury

    Republic Of Mauritius

THE TREASURY

    CUSTOMER CHARTER

    January 2006

    TABLE OF CONTENTS

     PAGE

    THIS CHARTER…………………………………………………………………….1 ROLE OF THE ACCOUNTANT-GENERAL………………………………………….1 THE MAIN FUNCTIONS OF THE TREASURY………………………………………. 2 Our Vision………………………………………………………………….……. 2 OUR MISSION……………………………………………………………….……...2 OUR VALUES……………………………………………………………….……2 OUR CORE SERVICES……………………………………………………….……. 3 OUR CUSTOMERS………………………………………………………….…… 3 OUR STANDARDS OF SERVICES………………………………………….….…….4 REVENUE COLLECTION…………………………………………………….……4 PROCESSING PAYMENTS………………………………………………….……….4 PAYMENT OF RETIRING BENEFITS……………………………………….………. 4 PAYMENT OF PASSAGE BENEFITS………………………………………….……. 5 PAYMENTS TO MEMBERS OF NATIONAL ASSEMBLY……. …………………..…. 6 PAYMENTS TO ADVISERS/OFFICERS ON CONTRACT ………………….…….….6 DISBURSEMENT OF CAR/MOTOR CYCLE LOANS………………….…………….7 PREPARATION OF THE FINANCIAL STATEMENTS

    OF THE REPUBLIC OF MAURITIUS………………………………………………... 7 WHEN YOU WRITE TO US……………………………………………………..…7 WHEN YOU PHONE US………………………………………………………….. 8 WHEN YOU VISIT US……………………………………………………………... 8 ENHANCING THE LEVEL OF OUR SERVICES……………………………………... 8 HOW TO CONTACT US…………………………………………………………... 9-10

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    THE TREASURY

    CUSTOMER CHARTER

THIS CHARTER

    ? Sets the framework within which the Treasury operates.

    ? Spells out the major services that we `provide.

    ? Lays down the standards and targets for the provision of these

    services.

    ? Provides relevant contact details.

ROLE OF THE ACCOUNTANT-GENERAL

The Accountant-General is the administrative Head of the Treasury, a

    department of the Ministry of Finance and Economic Development. The

    statutory duties of the Accountant-General are laid down in various Acts and

    regulations. The Finance and Audit Act specifically requires the Accountant-

    General to sign and submit to the Director of Audit, within six months of the

    close of every financial year, financial statements showing fully the financial

    position of the Republic of Mauritius on the last day of such financial year.

    1

    ….through continuous improvement and enhancement

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    THE MAIN FUNCTIONS OF THE TREASURY ARE:

    (i) to ensure that financial and accounting arrangements in all

    Ministries and Departments are adequate and effective;

    (ii) to exercise general supervision over the receipts, expenditures and

    other disbursements of government;

    (iii) to report on the financial position of the Republic of Mauritius

    annually;

    (iv) to monitor the cash flow position of government.

OUR VISION

To be recognised as a modern organisation providing financial services of

    international standards.

OUR MISSION

Striving towards excellence in service delivery through continuous

    improvement and enhancement.

OUR VALUES

     Thinking strategically

    Focusing on Results

    Working with Unequivocal loyalty and integrity

     Serving customers with sincerity and courtesy

     Fostering Teamwork

    2

    ….through continuous improvement and enhancement

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    OUR CORE SERVICES

    ? Preparation of the financial statements of the Republic of Mauritius ? Collection of Revenue

    ? Payment of salaries of staff and supplies of goods and services in

    respect of all non-self Accounting Ministries/Departments

    ? Processing and payment of retiring benefits

    ? Processing and disbursement of car/motor cycle loans

    ? Processing and payment of passage benefits

    ? Training of staff on the Treasury Accounting System

    ? Providing funds to Self Accounting Ministries/Departments

    ? Payment in foreign currencies on behalf of Ministries/ Departments

    OUR CUSTOMERS

? Ministries/Departments

    ? Retired Members of National Assembly

    ? Civil Servants and Retired Public Officers

    ? Officers on Contract and Advisers

    ? Suppliers of Goods and Services

    ? Private Sector Organisations

    ? Parastatal Bodies

    ? Local Authorities

    3

    ….through continuous improvement and enhancement

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    OUR STANDARDS OF SERVICES

REVENUE COLLECTION

    The Revenues collected at our District Cash Offices include:

    ? Motor Vehicle License

    ? Building Permits

    ? Shooting and Fishing Lease Tax

    ? Compensation in respect of Government- owned vehicles damaged in

    accidents

We shall ensure that waiting time for effecting payments at our District Cash

    Offices is not more than 30 minutes.

PROCESSING PAYMENTS

Vouchers from Ministries/Departments will be processed and payments

    effected within 5 working days provided invoices/authority/certificates are attached and the necessary entries are made in the Treasury Accounting

    System.

PAYMENT OF RETIRING BENEFITS

    ? Payment of benefits to retiring public officers will be made within 5

    working days after the date of retirement provided the following

    documents are received two months before the date of retirement:

    4

    ….through continuous improvement and enhancement

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    ? Computation of Pension (Accts F 237 in duplicate)

    ? Option Form C (in duplicate)

    ? Copy of last appointment letter

    ? Copy of last payslip

    ? Birth and marriage certificates

    ? Certificates of continuous service and indebtedness towards

    Government

    ? Passage benefits computation statement

    ? Statement of refundable sick leave

PAYMENT OF PASSAGE BENEFITS

    ? Letter of confirmation to Travel Agent will be issued within 7 working days of receipt of application at the Treasury provided the following

    documents are submitted:

    ? Passage benefits computation

    ? Quotation from Travel Agent

    ? Copy of National Identity Card

    ? Birth and marriage certificates if accompanied by

    family; and ? Studentship certificate for children between 21 and 27

    years

    ? Pocket money will be credited within 3 working days before the date of departure provided photocopy of air/sea ticket is submitted 10 days before date of departure.

    5

    ….through continuous improvement and enhancement

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    ? Application for passage benefits should reach the Treasury three weeks

    before the date of departure to enable timely payment of the pocket

    money.

? Payment of accumulated passage benefits to officers who have

    resigned/passed away will be effected within 5 working days of receipt

    of the passage benefits computation statement from Ministries/

    Departments.

PAYMENTS TO MEMBERS OF NATIONAL ASSEMBLY

? Payment of gratuities to Members of National Assembly will be effected

    within 5 working days of receipt of particulars of legislative service.

PAYMENTS TO ADVISERS/OFFICERS ON CONTRACT

? Payment of gratuities to advisers/officers on contract will be made within

    5 working days of receipt of computation statement and particulars of contract of employment.

    6

    ….through continuous improvement and enhancement

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    DISBURSEMENT OF CAR/MOTOR CYCLE LOANS

     Applications for car/motor cycle loans will be processed for approval within 3 working days provided they are properly filled in and submitted complete

    with all required supporting documents. The disbursements of the loans will

    be made within 5 working days after submission of registered loan agreement.

PREPARATION OF THE FINANCIAL STATEMENTS OF THE REPUBLIC OF

    MAURITIUS

The Accountant-General will submit to the Director of Audit annual financial

    statements within four months of the close of every financial year provided

    Ministries/Departments:

? strictly comply with Treasury Circulars relating to closure of Accounts

? submit all necessary statements to the Treasury within two months after

    end of the financial year.

WHEN YOU WRITE TO US

When you contact us by letter, fax or e-mail.

    ? We will deal with your request within 10 working days.

    7

    ….through continuous improvement and enhancement

     Striving towards excellence in service delivery Striving towards excellence in service delivery

    ? In case the request does not fall under our purview or we

    cannot deal with it expeditiously, we will let you know within

    5 days

WHEN YOU PHONE US

? Our staff will be courteous, give you accurate information and try to

    answer all your questions.

    ? Otherwise, we shall ring back and tell you when to expect a return call

    and who will contact you.

WHEN YOU VISIT US

? If you have an appointment we will see you on time.

    ? If you do not have an appointment we will see you within 15 minutes.

    ENHANCING THE LEVEL OF OUR SERVICES

? Constructive comments on our services are most welcome to help

    us improve and better serve you.

    8

    ….through continuous improvement and enhancement

Report this document

For any questions or suggestions please email
cust-service@docsford.com