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DMAIC

By Tammy Burns,2014-04-14 04:27
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Narrow the list of concepts down to 5-6 and develop each concept in more detail to ensure feasibility (this is a high-level design, which will feed into the

    What is…DMADV?

    ? An approach to implement a new process, product, service or used when

    the current process has been optimized and is still not meeting the customer

    requirements.

    ? Consists of five phases:

    o Define

    o Measure

    o Analyze

    o Design

    o Verify

    ? Important to limit scope of project to something that can be accomplished

    within a time frame of 6-12 months.

    ? DEFINE phase:

    1. The purpose/objective:

    Create a clear definition of the project and project plan; this will drive

    the entire implementation.

    2. Major Activities:

    ? Creating a Project Charge, addressing the following:

    o What will be designed or redesigned?

    o Who are the customers/stakeholders of the new process,

    product or service?

    o Why is the project critical to the library at this time?

    o How is this project associated with the strategic direction of the

    library?

    o What is the market or library opportunity?

    o What are the risks of this project?

    3. The outcome/deliverables:

    A preliminary Project charge/charter with:

    ? A Problem Statement identifies what the facts of the assessment

    revealed. It is specific in measurable terms, describes what is

    wrong, and contains no solutions or conclusions.

    ? Goal Statement describes the „relief‟ to the Problem statement.

    It‟s a description of what is to be accomplished, a measurable

    target.

    ? Opportunity Statement <more>

    ? Risk Assessment - <more>

    ? Roles and Responsibilities A list of team members and their

    responsibilities.

    ? Project Scope The physical, departmental or causal boundaries

    of the project.

    ? Constraints Any resources, expectations or limitations.

    ? Assumptions Any issues, concerns or implications.

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    ? Team Guidelines Special considerations for how the team will

    function.

    ? Communication Plan How will progress reports be made, to

    whom, in what form.

    ? Preliminary Timeline Estimated start and end dates and suggested

    milestones.

    ? Maps, charts and other data Displaying the high level process

    and the suppliers, inputs, outputs, process, outputs and customers

    (i.e. Process Requirements Chart, Suppliers-Inputs-Process-Output-

    Customers <SIPOC> map).

4. Some tools:

    ? Project Charge

    ? Marketing analysis

    ? Process analysis tools (Pareto charts, trend charts)

    ? Project planning tools (Gantt charts)

    ? Risk management plan

    ? MEASURE phase:

1. The purpose/objective:

    To factually understand the problem; developing a clear

    understanding of customer requirements is crucial to the success of

    the project.

2. Major Activities:

    Gathering data and obtain a full understanding of the customer

    requirements:

    ? Identifying and prioritizing customers and „needs‟.

    ? Developing a data collection plan (focus groups, surveys, etc).

    ? Develop measurable performance targets (QSs), including

    benchmarking other competitors in meeting the customer

    requirements.

    ? Revisit the deliverables from the define phase and update the

    project charge (sometimes re-scoping is needed).

3. The outcome/deliverables:

    ? An updated project charge. <more needed>

4. Some tools:

    ? Customer research (interviews, focus groups, surveys)

    ? Benchmarking

    ? Data collection plan

    ? ANALYZE phase:

1. The purpose/objective:

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? To evaluate various concepts and select the one that best meets

    the customer requirements, within budget and resource constraints.

2. Major Activities:

    ? Generating a list of the required functions. ? Identification of critical functions. ? Generate alternative concepts/solutions that meet customer

    requirements (if possible).

    ? A Pugh matrix is used to select the best concepts; one concept is

    used as a baseline to evaluate others. ? Narrow the list of concepts down to 5-6 and develop each

    concept in more detail to ensure feasibility (this is a high-level

    design, which will feed into the next phase). ? Conduct a design review and gain feedback from customers to

    select a final candidate.

    ? A final design review to ensure it meets customer requirements.

3. The outcome/deliverables:

    ? The amended Project charge which now includes:

    o Complete list of functional requirements.

    o Pugh Matrix (ensures other concepts have been developed

    and a feasible concept is identified).

    o Process capability.

4. Some tools:

    ? Benchmarking

    ? Pugh Matrix

    ? Functional requirements matrices.

    ? DESIGN phase:

1. The purpose/objective:

    To facilitate the design of processes, products or services to determine

    the “critical drivers of conformance” by using:

    ? Design of Experiments (DOE).

    ? Simulation.

2. Major Activities:

    ? Develop high level and detailed design:

    o Key elements of the design are identified.

    o Prioritization of key elements, establishing requirements

    for critical ones.

    o Alternative designs are created and tested against the

    requirements.

    ? A final design is selected for further development or

    implementation. This design is formally tested by quantitatively

    modeling the relationships between the design requirements and

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    the process variables that will affect output performance.

    <reword>

3. The outcome/deliverables:

    ? The amended Project charge which now includes:

    o Design requirements.

    o Detailed process maps and critical processes identified.

    o Plus/deltas for each alternative design.

    o Complete technical specifications (documentation).

4. Some tools:

    ? Simulations.

    ? RAPID prototyping.

    ? Design reviews.

    ? Process management plans and tools.

    ? Design of Experiments (DOE).

    ? Statistical tolerancing.

    ? VERIFY phase:

1. The purpose/objective:

    To test the proposed design (possibly via a prototype) and prepare for

    implementation.

2. Major Activities:

    ? Pilot phase to evaluate the new process, product or service and to

    ensure implementation is feasible.

    ? Ensure the implementation meets customer requirements by

    calculating „process sigma‟ <reword>

    ? Review of pilot.

    ? Development of an implementation plan.

    ? Hand-offs to responsible teams.

3. The outcome/deliverables:

    ? The amended Project charge which now includes:

    o Documentation and plans for full implementation.

    o How the process will be controlled to ensure process capability.

    ? A working prototype.

4. Some tools:

    ? Planning tools

    ? Standardization tools (flowcharts, checklists)

    ? Project documentation

    ? Process management charts

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