Frontline/Diploma Management Program
Information and Invitation for Academic & General Heads to nominate staff
to participate in the following Management Training Programs
commencing in March 2010:
BSB40807 Certificate IV in Frontline Management (FLM) and
BSB51107 Diploma of Management Training Programs
One of the University’s strategic objectives is to “develop a stimulating and supportive work environment through leadership and management “and to “obtain, develop and retain staff”. One
of the priorities for the Organisational Development Unit (ODU) is to continue to foster, develop
and build Curtin’s leadership and management capabilities.
In 2010, the ODU have expanded the Frontline Management Program to include an additional
level of qualification namely the Diploma of Management. Participants will be asked to indicate on
the nomination form which qualification they wish to undertake (subject to pre-requisite
requirements being satisfied and confirmation from Lecturer).
The programs have been combined and participants will attend a number of workshops together,
and as individual groups for qualification specific units.
Key Target Groups: ? Certificate IV : supervisors and front line ? Diploma: experienced managers currently
managers with a small team undertaking a ‘managerial’ type role incl.
undertaking performance management of
three or more staff
Overview of Programs
Certificate IV Frontline Management:
Frontline Management can probably be best described as the first level of management, that is,
the level of management that oversees or manages the actual doing of work. Titles of Frontline
Managers may include:
coordinator ? leading hand/foreperson
? office/admin manager ? team leader
? project manager ? supervisor
Decisions made by Frontline Managers have a direct impact on productivity and workplace
relations. A poor frontline management decision can have serious ramifications for an
organisation, in terms of profitability, relationships with clients and workplace morale. Frontline
Managers require knowledge, skills and understanding to enable them to manage their own
performance and that of others, as well as the important operations relating to their work.
Frontline Management training is aimed at ensuring that Frontline Managers are equipped to meet
not only existing organisation performance and productivity goals, but also the challenges of the
A qualification in Frontline Management is ideal for employees who do not have any formal
management training but are responsible for managing and/or supervising staff. The qualification
is practical and focuses on the concept of workplace learning, rather than external training. Goals
to be achieved are placed within the context of overall goals of the organisation. Results are
more applicable to the workplace, and thus more meaningful to the organisation and to individuals.
Participating in a Frontline Management program will allow individuals to:
? have their existing skills, knowledge and attitudes recognised;
? develop skills, knowledge and attitudes so they can be more effective in their role as frontline
? attain a nationally recognised and portable qualification.
Diploma of Management:
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This qualification reflects the role of individuals who are engaged to manage the work of
others or to add value to or review management practices. Their role may be in any
The Diploma of Management requires a sound theoretical knowledge base and managerial
competencies to plan, carry out and evaluate their own work and/or the work of their team.
Job titles relevant to this qualification include:
? Manager ? Team Leader ? Line Manager
Participating in a Diploma program will allow individuals to:
? further develop existing skills, knowledge and attitudes and enhance their abilities to work
independently and solve practical theoretical issues to a substantial depth in technical or
? attain a nationally recognised and portable qualification; and
? gain a pathway for entrance into University to undertake Undergraduate studies in
Management or HR
What do the programs involve?
The programs have been combined and where units involve similar content, participants will
attend the same workshop with assessments adjusted to accommodate both levels of
qualification. For units that are specific to a qualification, only those undertaking this
qualification are required to attend the specified sessions.
Certificate IV Frontline Management Diploma of Management The qualification consists of ten units with the The qualification consists of eight units with following units delivered in 2010: the following units delivered in 2010: ? Show leadership in the workplace ? Manage budgets & financial plans
(Diploma only) ? Develop work priorities (FLM only)
? Manage projects ? Manage projects
? Ensure team effectiveness ? Promote team effectiveness
? Manage people performance ? Make a presentation (FLM only)
? Manage operational plan ? Implement effective workplace
relationships (FLM only) ? Facilitate continuous improvement
? Implement operational plan ? Manage quality customer service
? Implement continuous improvement ? Ensure a safe workplace
? Implement customer service standards
? Monitor safety
Participants will be required to complete 5 (Diploma) and 7 (FLM) assessments in total.
Assessments are broken down into individual unit specific, individual participant presentations
and a major project which encompasses 3-4 units combined to form one assessment.
The training will involve the following time commitment from each participant over a period of 10
? Certificate IV Frontline Management 72 hours face-to-face training ? Diploma of Management 64 hours face-to-face training
? Approximately 42hours in total to be spent on compiling and writing up unit assessment tasks
including the major project. Some assessments will require participants to complete activities
with their team during work hours in order to gather workplace evidence required. Participants
can reasonably be expected to compile/write up assessments in their own time.
? Approximately 1-5 hours per participant of individual support from the Institute trainer. This
will be on an as-needs-basis as some employees may need assistance with completing
assessments or need to catch up on a session missed. Others may not need any assistance.
Line managers of participants play a key role. Line managers must be prepared to release
participants to attend training and undertake activities involving their direct reports in order to
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gather workplace evidence required to complete assessments, as required. Prior to nominating, it
is suggested that the Line Manager and staff member discuss the time commitment involved in
undertaking this program as well as carry out normal work duties.
Line managers are also encouraged to meet regularly (e.g. every 3-4 weeks) to discuss the
participant’s progress with the course, their assessments and to offer practical advice and support
on how to implement the concepts covered in the training into the actual workplace. A session
has also been organised for Line Managers to meet and discuss the training program with the thlecturer and ODU representatives on Tuesday 4 June, 2010 – further information will be
provided once the program has commenced.
Pre-Requisites [for Diploma only] and Pathways
Certificate IV Frontline Management Diploma of Management ? There are no pre-requisites for ? It is a prerequisite for this course that students:
individual units of competency o have completed either a Cert IV in Frontline
however, participants will need to Management or Business Management, or an
have at least one person that they equivalent course from another training
supervise in order to attain package. For equivalent course evidence of
workplace evidence required to competency against the majority of units
complete assessments required for the Cert IV must be provided; or
o clearly demonstrate vocational experience
but without formal supervision or
? Have a minimum of three staff which they
? Must be responsible for performance
management of staff
Participants will be asked to indicate which program they wish to undertake on the nomination
form. Those that have indicated that they wish to enrol in the Diploma will be required to provide
evidence of previous study or vocational experience together with a memo from their Line
Manager acknowledging that they are responsible for the performance management of their team
i.e. undertake WPPR with their staff.
Recognition of Prior Learning (RPL):
Put simply, recognition means gaining credit for existing skills, knowledge and experience. Many
participants who wish to gain frontline management qualifications already have some knowledge
and skills which they may have gained from previous training and education, past and current
work i.e. on-the-job experience or through life experience.
If a line manager believes this applies to their staff, then by applying for recognition they can have these existing skills counted towards their qualification.
When participants apply for recognition they must supply evidence that they are competent. Evidence may be a portfolio of work samples that demonstrate competence against competencies
for each unit in the qualification or a Statement of Attainment for the unit or another nationally
accredited unit with similar outcomes. In this context, being competent means:
? knowing how to do a job ? dealing with everyday problems that may
occur ? understanding why it should be done
that way ? understanding workplace policies and
procedures ? being able to do different tasks at the
same time ? fitting in with others in the workplace ? being able to do the same task in ? involving others in working safely
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The rules of the qualification also allow, on occasions, nominees to include units from a higher or
lower qualification e.g. from a Certificate III or a Diploma. Participants who undertook the
Learning to Lead program in 2009 may also wish to apply for RPL against one elective unit within
the Certificate IV in Frontline Management. The elective unit is pre-determined by West Coast
Institute of Training and not negotiable. The participant will be encouraged to attend the sessions
however they will not be required to submit the assessment for that unit. To receive RPL,
participants will be required to bring along to the one-on-one meeting their Statement of
Attainment, or to submit a portfolio of evidence.
If you think the above applies to your nominee, please ask them to discuss this with the West
Coast Institute of Training coordinator and/or the Lecturer at the one-on-one interview which will thbe held on Friday 5 March.
2010 Training Schedule:
The training for all units will be delivered at the Organisational Development Unit (ODU), Unit 2/8
Sarich Way, Technology Park. The Curtin Courtesy Bus has been organised to pick up
participants from the main campus 15 minutes prior to commencement of session and return
them at the conclusion, thereby reducing the need for participants to drive to these premises.
The collection and drop of point is the flag poles at the roundabout near the Vice-Chancellory
The time for all sessions is 9:30am – 1:30pm.
thX - FLM 1-on-1 participant Interviews 5 March X – Diploma
thBSBMGT401A Show Leadership in the Workplace ? 12 March
thBSBWOR404A Develop Work Priorities ? 26 March
thBSBFIM501A Manage Budgets and Financial Plans ? 30 April
th 14 May
thBSBPMG510A Manage Projects (Part 1) ? ? 28 May BSBPMG510A Manage Projects (Part 1)
th Coaching Session / Meeting with Line Managers 4 June
thBSBWOR402A Promote Team Effectiveness ? ? 11 June
thBSBWOR502A Ensure Team Effectiveness 25 June
thBSBCMM401A Make a Presentation ? 9 July
thBSBMGT502B Manage People Performance ? 16 July
th 30 July
rdBSBWOR401A Implement Effective Workplace ? 23 July
Relationships th 6 August
thBSBMGT402A Implement Operational Plan ? ? 20 August
rdBSBMGT515A Manage Operational Plan 3 September
thBSBMGT403A Implement Continuous Improvement ? ? 17 September
stBSBMGT516A Facilitate Continuous Improvement 1 October
thBSBCUS403A Implement Customer Service standards ? ? 15 October
thBSBCUS501A Manage Quality Customer Service 29 October Cert IV Frontline Management/Diploma of Management 2010 Information 4 of 7
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thBSBPMG510A Manage Projects (Part 2) ? ? 12 November
BSBPMG510A Manage Projects (Part 2)
thBSBOHS407A Monitor Safety ? ? 26 November
thBSBOHS509A Ensure a Safe Workplace 10 December
** Participants are required to attend all workshop sessions as per above schedule.
All attendance is recorded and non-attendances will be followed up.
The ODU has negotiated funding through West Coast Institute of Training and will subsidise this
program to minimise the cost to your departments. As such we are able to offer a substantive
subsidised rate of $900 per FLM participant and $1,000 per Diploma participant, paid for by
each participant’s department. This amount covers consumables, catering and any additional events and/or resources provided for this group. Please note: this amount is non-refundable
once a participant commences the program.
Eligibility Criteria for Government Funded Courses:
This program is partly government funded. To be eligible for inclusion in either of these
programs at Curtin the participants must be: an Australian citizen; permanent resident of
Australia; holder of a Permanent Australian Visa; holder of a NZ passport who has been
resident in Australia for at least six months prior to commencing training; or the holder of sub-
class visa’s 309, 310 785, 820 or 826.
There are a total of 18 places available in total for the combined Cert IV & Diploma programs for
2010. In the first instance we are inviting Academic and General Heads to nominate current
‘Supervisors, Frontline Managers and/or Line Managers’ i.e. staff who are already in a role
where they supervise staff, from within their area whom they believe would not only benefit from
undertaking this training but also have the commitment to complete the 8 or 10 units required to
gain accreditation in either the Cert IV or the Diploma. In a few days the ODU will also send
this information/invitation directly to the targeted group i.e. HEGS 5-10, staff asking them to
discuss with their Manager if they wish to attend and be nominated for this series.
The formal process for acceptance to the program consists of the following steps:
2. Notification of outcome
3. Completion of competency audit by participant and line manager
4. One-on-one interview with West Coast Institute of Training Coordinator and/or Lecturer
A nomination form is attached at the end of this document. Please complete and return via fax
ext 3952, scan and email J.M.Burmaz@curtin.edu.au or internal mail to Janice Burmaz, ODU,
Bldg 604 Tech Park. To be considered, nominations must reach the ODU by 5:00pm, Monday nd22 February, 2010
2. Notification of Outcome:
All nominations will be assessed against the responses to the questions in the nomination form
with the highest priority being the immediate need to develop participants currently performing a
supervisory role with direct line reports. Also taken into account are equity of places for
teaching/non-teaching areas, gender equity within the group and additional comments provided
to support a participant’s nomination. Once the 18 places have been allocated all nominees will thbe advised the outcome by 5:00pm, Wednesday 24 February, 2010.
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3. Pre-Interview Competency Skills Audit:
All successful participants and Line Managers will be required to complete a competency skills
audit. The purpose of the audit is to gather baseline data for each participant against the list of
competencies for the 10 FLM and 8 Diploma units. This audit will again be undertaken at the
completion of the program to assess changes in competency levels. Completed audits must be ndreturned to Janice Burmaz by 12:00pm, Tuesday 2 March, 2010. Once all audits have been received, they will be forwarded to the Lecturer prior to the one-on-interviews. Please note, all
information will remain confidential and is not used for any purpose other than as identified
4. Participant Interviews with West Coast Institute of Training Lecturer:
All successful applicants are required to have a one-on-one interview with the West Coast
Institute of Training Lecturer (Steve Goodfellow). FLM participants will meet for 10 minutes and thDiploma participants for 15 minutes. These interviews will be held on Friday 5 March, 2010
between 9:30am – 12:30pm. Participants will be advised of the time and venue for their
interview within the notification email.
What to do now?
Identify potential supervisory staff, line managers within your area who you believe would
benefit from attending and completing either the Cert IV in Frontline Management or Diploma of
Management. Discuss the program with them and if appropriate put forward their nomination!
Remember, there are only 18 places available.
Important Dates to Note:
nd ? 5:00pm, Monday 22February, 2010: Closing date for nominations
th? 5:00pm, Wednesday 24 Feb, 2010: Notification of outcome (successful & unsuccessful)
nd? 12:00noon, Tuesday 2 March, 2010: Completion and return of individual participant & Line
Manager pre-program Competency Audits
th? Between 9:30 – 12:30pm, Friday 5 March, 2010: One-on-one participant interviews
th? 9:30am, Friday 12 March, 2010: Cert IV in FLM program commences
th? 9:30am, Friday 30 April, Diploma in Management program commences
th? Friday 4 June, 2010 (time/venue to be advised): Line Managers Meeting with Lecturer
For all enquiries relating to the FLM or Diploma programs please contact Janice Burmaz on ext
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2010 Cert IV or Diploma Nomination Form
To be completed by the Line Manager (in consultation with the Nominee)
Nominee’s Position Title
Staff ID HEGS Level Nominee’s Line Manager
Which program is the staff member nominating to attend (please circle): Cert IV Diploma If Diploma, please indicate their pathway entrance: Cert IV or equivalent Vocational Experience Is the nominee currently in a supervisory How many staff report to the nominee? Yes / No and/or team leader role? \ If nil, will they have the option of co- opting a staff member to work with as Do they have performance management Yes / No Yes / No needed? responsibility i.e. conduct WPPRs
Will the nominee be released from the Is the line manager prepared to guide
workplace to attend scheduled workshops and support the nominee over the Yes / No Yes / No program’s duration? and to gather workplace evidence for
assessments during work hours?
Will the staff member have sufficient Do you feel the nominee has the
opportunities to gather workplace Yes / No commitment and motivation to Yes / No evidence? complete the year-long program? Does the nominee have an ability to accept Does the nominee display commitment Yes / No Yes / No and embrace change? to Curtin’s Values and Goals? Has this nomination stemmed from WPPR Is this nomination a part of your Yes / No Yes / No discussions with the nominee? succession planning process? Additional comments to support your nomination:
Line Manager Signature:
(NB: Cost centre will only be debited upon confirmation & acceptance of place in FLM or Diploma programs. These costs are non-refundable once a participant commences the program.) Date:
Return completed Nomination form to: Janice Burmaz, ODU, Bldg 604 Tech Park, or ndJ.M.Burmaz@curtin.edu.au or fax ext3952 by COB Friday 22 February, 2010 Cert IV Frontline Management/Diploma of Management 2010 Information 7 of 7