Process: Capacity Management
Status: In draft
Sent for Approval
Version: <<your version>>
Detailed responsibilities of the Capacity Management process
The Capacity Manager…..
1. Will develop and maintain the Capacity Management Use the Process. notes/Comments
column in Will develop, maintain and promote Capacity different ways. If Management. you are looking
to apply for a 2. Will coordinate process reviews utilizing independent process role, parties to provide an objective view on the simplicity of then you can the process and areas for improvement. check yourself
against the list Will be responsible for implementing any design (with ticks or improvements identified. look to update
your resume). 3. Will chair the technical meetings that are used to identify and action capacity issues and to verify that all steps If you are were completed and the objective of the process was
looking to achieved.
process manager 4. Arrange and run all Capacity Management reviews with or promote the Capacity Management team.
someone from within the The reviews where necessary will include other IT organization you Departments as well as key customers. can make notes
about their 5. Wil l control and review:
abilities in the
particular area. ? Any outstanding process related actions
? Current targets for availability performance
? The process mission statement
6. Make available relevant, concise reports that are both
timely and readable for Customers and Management
Detailed skills of the Capacity Management process owner The Capacity Manager…..
1. The Capacity Manager will display a communication Use the style based around information and escalation. notes/Comments
column in Have practical and quantifiable process management different ways. If experience. you are looking 2. High degree of analytical skills to be able to assess the to apply for a impact of incidents on different business systems and process role, people. then you can
check yourself High degree of analytical skill needed to be able to help against the list in the process of restoring service as quickly as (with ticks or possible from a capacity point of view. look to update 3. Technical ability in being able to read data from the your resume). Capacity Management process that will help with the identification of trends and improvements relating to If you are capacity. looking to
appoint a process manager 4. An ability to run a meeting according to strict guide lines or promote (not to get side-tracked on items that one person may someone from be interested in). within the
organization you Must possess skills in influencing and negotiating as can make notes well. about their 5. The Capacity Manager must be able to communicate abilities in the with people at all levels of the organization. This is particular area. especially important during meetings.
6. The process manager must be able to demonstrate
ways to “do things differently” that will improve the
7. Must be able to think logically about capacity issues
that could affect the organization and design
appropriate assessment and diagnosis activities.
This will provide a strong link into the Problem
Management process and Service Level Management