E. Scott Bushnell
2206 Black Hawk St, Clermont, FL 34714 • Tel: 352-227-4341 • E-Mail: firstname.lastname@example.org
Information Technology Strategy / Operational Excellence Executive
Solutions Design & Delivery, Business Process Outsourcing, IT Management Consulting
Domestic & International Business Experience
Engagement Leadership / Project Management – Management of Client Service Level / Performance Agreements
Sales, Marketing & Business Development … Project Planning, Structure & Management … Contract Negotiations
Budgeting … Quality Control … Relationship Building … Executive Communications … Process Management
Team Leadership … Multiple Consulting Engagement Management … Solutions Delivery Methodology
Technology / Business Interface – Business Process Transformation … Requirements Definition … Multi-Tier Architecture
Systems Development Lifecycle … Systems Integration … Web-based Applications & Programming
Unique Executive Qualifications – Combines skills at the Strategic, Operational, and Technical levels to identify business
needs, solve complex issues, and deliver improved business applications that have a tangible impact on organizational
performance. Background includes senior domestic and international experience with Blue Cross & Blue Shield, and
Electronic Data Systems (EDS), including highly visible role managing EDS corporate marketing effort to the
Olympic Committee (Barcelona Olympic Games).
Consistent Success in Improving Productivity, Profitability, and Reducing Costs:
Technology & Business Integrators, Ramsey, NJ – 2005
Sr. Vice President
? Recruited to outsourcing consulting firm to start up the Health Care Sector practice, provide senior management to
engagements and to provide business development support.
Everest Group, Dallas, TX – 1998 to 2003
? Recruited to management consulting firm specializing in Health Care Outsourcing to start-up Health Care Sector
practice, based on high-level expertise. Built practice from ground up to market success, developing the
business strategy that generated $3.5 million in revenues in first six months.
? Directed all aspects of customer solutions management, including negotiation and management of service level
agreements and performance expectations, selection of final bidder, implementation and training. Managed and
implemented over 18 large-scale outsourcing engagements for eight major hospital systems, providing
leadership to cross-disciplined consulting teams.
Blue Cross & Blue Shield of Florida, Jacksonville, FL – 1989 to 1998
Senior Corporate Information Technology Consultant (1996-1997)
? Led all long-term technology research and strategy development for Electronic Commerce for Blue Cross & Blue Shield
of Florida. Worked closely with key groups that supported e-commerce to identify milestones, gather issues and
pursue solutions. Developed strategic management plan for the implementation of Internet and Intranet
presence, now an integral part of the business.
Vice President, Systems (1992-1996) ? Served as hands-on leader providing management and direction to a 200-member team. Played a key role in the
overall technical design, implementation, support and administration of the Blue Cross & Blue Shield system platform
infrastructure, including strategic planning, legacy systems maintenance and development, R&D, PC application design
and development. Managed $16 million annual budget and nine direct reports.
? Drove development of sophisticated performance management system aligned with overall corporate mission and
objectives, resulting in 35% improvement in productivity and performance. This highly successful system was
written in Visual BASIC over a two-year period and incorporated individual and team goal setting and tracking; skills
management and periodic reporting.
? Worked closely with internal customers and stakeholders to identify business requirements to improve business
processes and support critical business strategies, delivering high-quality systems solutions that
met/exceeded the functional area needs. Established Corporate Prioritization Committee, a key group focused on
organization diagnosis and streamlining operations through system improvements.
E. Scott Bushnell, Page 2 of 3
Blue Cross & Blue Shield of Florida – Continued
Director, Northwest Operations, Local Group Market Operations (1989-1992)
? Managed staff of 50 claims entry and correspondence support staff. Emphasis on identifying, analyzing and improving
claims performance such as loss control, customer satisfaction, employee development and morale. Positioned
business unit as #1 ranking in quality, production volume, and accuracy, winning company Performance
Awards year-over-year. Selected to lead the “Genesis” project team, contributing to the development of a strategic
roadmap for next generation insurance company, involving Total Quality Management process.
? Initially joined company as Senior Project Manager (5 months), responsible for large-scale project management as a
result of corporate restructuring and decision to regionalize centralized operations.
Electronic Data Systems (EDS), Dallas, Texas, 1984 to 1988
Director, 1992 Barcelona Olympics’ Systems Marketing Taskforce (1988)
? Led all aspects of sales and marketing efforts to the Barcelona 1992 Summer Olympics Committee, including P&L
management, development of account penetration and relationships development strategy for Large Game Systems
business, playing against major competition. Spearheaded business plans, understanding customer's most
important requirements and created capture plans that won this major business pursuit, comprised of three
contracts for three separate, highly complex systems valued at over $32 million in revenue.
? Successfully negotiated joint venture contracts with Peat Marwick & Mitchell, CAOP Zagreb, and IBM Europe.
Managed all marketing, sales, public relations, system design and development, and customer relations. Proposals
were extremely detailed and included five volumes of comprehensive data concerning methodologies, data
transfer and system architecture in four languages each. Additional contracts negotiated with IBM Spain, Arthur
Anderson Spain and several Korean firms. Entire team consisted of 64 members from nine countries.
Director of Marketing, South Europe (1986-1988) ? Built solid marketing and sales infrastructure for data processing and services, facilities management contracts and
application packages across 11 countries. Directed marketing strategy, forecasting, internal/external corporate
communications, public relations, competitive analysis, and contract negotiations. Responsible for complete budget
development ($29 million), staff recruitment, training and development, and establishment of policies and standards.
? Rapidly started and expanded marketing efforts for EDS International South Europe Marketing, developing a high-
performance, cross-cultural team of 72 employees (French, Italian, Spanish and American). Created and
implemented marketing strategies for France, Spain, and Italy, developing 37 major contracts which generated
$37 million + in long-term revenues. Significantly expanded EDS market presence in facilities management space.
Account Manager, Unilever Account (1986-1987) ? Provided leadership and direction to staff of 125 French Nationals, servicing and maintaining Unilever France Account.
Managed all aspects of contract implementation, including highly successful data center conversion, employee
transition and on-going customer production and service. Managed P&L performance and budget development.
Additionally, established formalized business development standards and guidelines.
Business Development Manager, France (1986) ? Member of key team involved in business development strategy for win of major, multi-year, multi-million dollar bid for
provision of data processing service to Unilever France Account. Successfully negotiated and captured three-year,
$50 million contract – the first major French Facilities Management contract for EDS International. Personally
managed intensive negotiations over a four-month period, interfacing directly with the Unilever CEO.
Account Manager, Indiana Medicare Account (1984-1985) ? Drove management and profitability of EDS’s Indiana Medicare facilities management contract. Challenged with
implementing highly complex project plagued with customer satisfaction, employee morale and legal issues as a result
of poor client management. One-year project successfully implemented on time and below budget, including all
contract additions, fully restoring client relationship. Developed the project methodology that became the
benchmark for all future implementations of such complex programs.
E. Scott Bushnell, Page 3 of 3
Early Career (EDS, 1970 to 1984):
? Joined EDS initially in a customer service function and rapidly progressed through increasingly responsible technology
management positions. Gained deep skills in design and development of critical business applications (Cobol
and Assembler language), payroll and facilities management on IBM mainframe, as well as advanced
technologies (evolution from batch processing to online programming).
? Served as Manager of Eastern Regional Education, developing and delivering technology management training to all
EDS employees in the region. Established, organized and implemented the first centralized Advanced
Technology Training Center for Electronic Data Systems Eastern Region. Trained over 700 students in advanced
computer technologies, management and new hire orientation, significantly enhancing employee skills and marketability.
? As Project Manager, led implementation of multiple large, high volume systems, including all aspects of training,
documentation and ongoing customer support for four major Medicare systems – completed on time and within budget.
Turned around several troubled Medicare system installations, working closely with client senior management
and staff to assess, prioritize, and resolve issues.
? Designed and developed Internet home pages using Visual BASIC and Web page programming languages (HTML,
Java Script, Asp) for several organizations and companies, including the City of Jacksonville’s International Business
development effort, Perdue Office Interiors and Notable Dolls.
? Acted as independent consultant for several projects, including recommending RFP strategy for a technology company
for bidding of outsourcing engagement, and serving as third party expert for critical data information sharing between
two recently merged insurance companies.
US Navy Service:
USS Lake Champlain, USS Independence, USS Intrepid, USS Coral Sea, USS Harwood
Vietnam service: ththst2 Bn 11 Marines, 5 Marine Regiment, 1 marine Division-Naval Gunfire and Artillery Spotter/Coordinator
1st Marine Division Naval Gunfire and Artillery Liaison Officer
Academic Operations Officer, Defense Intelligence School, Defense Intelligence Agency, Washington, DC
Education / Professional Development:
Doctor of Business Administration, Rochville University
MBA, Rochville University
BS – Electrical Engineering, United States Naval Academy, Annapolis, Maryland
Numerous business related courses and seminars
Eagle Scout, Boy Scouts of America
Vigil Honor, Order of the Arrow, Boy Scouts of America
Graf von Eysselsberg (Count of Eysselsberg - Inheritable) Austria
Comte d'Aquitaine (Count of Aquitaine - Inheritable) France
Brigadier General, Royal Guard of the Duchy of Bohemia, Czechoslovakia (Honorary)
Gathering of Eagles (Florida Coordinator)
Freemasons, Master Mason
Veterans of Foreign Wars Sons of the American Revolution (Lake-Sumter, FL Chapter)
Orlando Mayor's Veterans Advisory Council
National Eagle Scout Association