By Lewis Taylor,2014-04-11 04:27
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Established Corporate Prioritization Committee, a key group focused on understanding customer's most important requirements and created capture plans

    E. Scott Bushnell

    2206 Black Hawk St, Clermont, FL 34714 Tel: 352-227-4341 • E-Mail:

    Information Technology Strategy / Operational Excellence Executive

    Solutions Design & Delivery, Business Process Outsourcing, IT Management Consulting

    Domestic & International Business Experience

Engagement Leadership / Project Management Management of Client Service Level / Performance Agreements

    Sales, Marketing & Business Development Project Planning, Structure & Management Contract Negotiations

    Budgeting Quality Control … Relationship Building Executive Communications Process Management

    Team Leadership Multiple Consulting Engagement Management Solutions Delivery Methodology

    Technology / Business Interface Business Process Transformation Requirements Definition Multi-Tier Architecture

    Systems Development Lifecycle Systems Integration Web-based Applications & Programming

    Unique Executive Qualifications Combines skills at the Strategic, Operational, and Technical levels to identify business

    needs, solve complex issues, and deliver improved business applications that have a tangible impact on organizational

    performance. Background includes senior domestic and international experience with Blue Cross & Blue Shield, and

    Electronic Data Systems (EDS), including highly visible role managing EDS corporate marketing effort to the

    Olympic Committee (Barcelona Olympic Games).

Consistent Success in Improving Productivity, Profitability, and Reducing Costs:

    Technology & Business Integrators, Ramsey, NJ 2005

    Sr. Vice President

    ? Recruited to outsourcing consulting firm to start up the Health Care Sector practice, provide senior management to

    engagements and to provide business development support.

    Everest Group, Dallas, TX 1998 to 2003

    Managing Director

    ? Recruited to management consulting firm specializing in Health Care Outsourcing to start-up Health Care Sector

    practice, based on high-level expertise. Built practice from ground up to market success, developing the

    business strategy that generated $3.5 million in revenues in first six months.

    ? Directed all aspects of customer solutions management, including negotiation and management of service level

    agreements and performance expectations, selection of final bidder, implementation and training. Managed and

    implemented over 18 large-scale outsourcing engagements for eight major hospital systems, providing

    leadership to cross-disciplined consulting teams.

    Blue Cross & Blue Shield of Florida, Jacksonville, FL 1989 to 1998

    Senior Corporate Information Technology Consultant (1996-1997)

    ? Led all long-term technology research and strategy development for Electronic Commerce for Blue Cross & Blue Shield

    of Florida. Worked closely with key groups that supported e-commerce to identify milestones, gather issues and

    pursue solutions. Developed strategic management plan for the implementation of Internet and Intranet

    presence, now an integral part of the business.

    Vice President, Systems (1992-1996) ? Served as hands-on leader providing management and direction to a 200-member team. Played a key role in the

    overall technical design, implementation, support and administration of the Blue Cross & Blue Shield system platform

    infrastructure, including strategic planning, legacy systems maintenance and development, R&D, PC application design

    and development. Managed $16 million annual budget and nine direct reports.

    ? Drove development of sophisticated performance management system aligned with overall corporate mission and

    objectives, resulting in 35% improvement in productivity and performance. This highly successful system was

    written in Visual BASIC over a two-year period and incorporated individual and team goal setting and tracking; skills

    management and periodic reporting.

? Worked closely with internal customers and stakeholders to identify business requirements to improve business

    processes and support critical business strategies, delivering high-quality systems solutions that

    met/exceeded the functional area needs. Established Corporate Prioritization Committee, a key group focused on

    organization diagnosis and streamlining operations through system improvements.

    E. Scott Bushnell, Page 2 of 3

    Blue Cross & Blue Shield of Florida Continued

    Director, Northwest Operations, Local Group Market Operations (1989-1992)

    ? Managed staff of 50 claims entry and correspondence support staff. Emphasis on identifying, analyzing and improving

    claims performance such as loss control, customer satisfaction, employee development and morale. Positioned

    business unit as #1 ranking in quality, production volume, and accuracy, winning company Performance

    Awards year-over-year. Selected to lead the “Genesis” project team, contributing to the development of a strategic

    roadmap for next generation insurance company, involving Total Quality Management process.

    ? Initially joined company as Senior Project Manager (5 months), responsible for large-scale project management as a

    result of corporate restructuring and decision to regionalize centralized operations.

    Electronic Data Systems (EDS), Dallas, Texas, 1984 to 1988

    Director, 1992 Barcelona Olympics’ Systems Marketing Taskforce (1988)

    ? Led all aspects of sales and marketing efforts to the Barcelona 1992 Summer Olympics Committee, including P&L

    management, development of account penetration and relationships development strategy for Large Game Systems

    business, playing against major competition. Spearheaded business plans, understanding customer's most

    important requirements and created capture plans that won this major business pursuit, comprised of three

    contracts for three separate, highly complex systems valued at over $32 million in revenue.

    ? Successfully negotiated joint venture contracts with Peat Marwick & Mitchell, CAOP Zagreb, and IBM Europe.

    Managed all marketing, sales, public relations, system design and development, and customer relations. Proposals

    were extremely detailed and included five volumes of comprehensive data concerning methodologies, data

    transfer and system architecture in four languages each. Additional contracts negotiated with IBM Spain, Arthur

    Anderson Spain and several Korean firms. Entire team consisted of 64 members from nine countries.

    Director of Marketing, South Europe (1986-1988) ? Built solid marketing and sales infrastructure for data processing and services, facilities management contracts and

    application packages across 11 countries. Directed marketing strategy, forecasting, internal/external corporate

    communications, public relations, competitive analysis, and contract negotiations. Responsible for complete budget

    development ($29 million), staff recruitment, training and development, and establishment of policies and standards.

    ? Rapidly started and expanded marketing efforts for EDS International South Europe Marketing, developing a high-

    performance, cross-cultural team of 72 employees (French, Italian, Spanish and American). Created and

    implemented marketing strategies for France, Spain, and Italy, developing 37 major contracts which generated

    $37 million + in long-term revenues. Significantly expanded EDS market presence in facilities management space.

    Account Manager, Unilever Account (1986-1987) ? Provided leadership and direction to staff of 125 French Nationals, servicing and maintaining Unilever France Account.

    Managed all aspects of contract implementation, including highly successful data center conversion, employee

    transition and on-going customer production and service. Managed P&L performance and budget development.

    Additionally, established formalized business development standards and guidelines.

    Business Development Manager, France (1986) ? Member of key team involved in business development strategy for win of major, multi-year, multi-million dollar bid for

    provision of data processing service to Unilever France Account. Successfully negotiated and captured three-year,

    $50 million contract the first major French Facilities Management contract for EDS International. Personally

    managed intensive negotiations over a four-month period, interfacing directly with the Unilever CEO.

    Account Manager, Indiana Medicare Account (1984-1985) ? Drove management and profitability of EDS’s Indiana Medicare facilities management contract. Challenged with

    implementing highly complex project plagued with customer satisfaction, employee morale and legal issues as a result

    of poor client management. One-year project successfully implemented on time and below budget, including all

    contract additions, fully restoring client relationship. Developed the project methodology that became the

    benchmark for all future implementations of such complex programs.

    E. Scott Bushnell, Page 3 of 3

Early Career (EDS, 1970 to 1984):

? Joined EDS initially in a customer service function and rapidly progressed through increasingly responsible technology

    management positions. Gained deep skills in design and development of critical business applications (Cobol

    and Assembler language), payroll and facilities management on IBM mainframe, as well as advanced

    technologies (evolution from batch processing to online programming).

    ? Served as Manager of Eastern Regional Education, developing and delivering technology management training to all

    EDS employees in the region. Established, organized and implemented the first centralized Advanced

    Technology Training Center for Electronic Data Systems Eastern Region. Trained over 700 students in advanced

    computer technologies, management and new hire orientation, significantly enhancing employee skills and marketability.

    ? As Project Manager, led implementation of multiple large, high volume systems, including all aspects of training,

    documentation and ongoing customer support for four major Medicare systems completed on time and within budget.

    Turned around several troubled Medicare system installations, working closely with client senior management

    and staff to assess, prioritize, and resolve issues.

Additional Experience:

? Designed and developed Internet home pages using Visual BASIC and Web page programming languages (HTML,

    Java Script, Asp) for several organizations and companies, including the City of Jacksonville’s International Business

    development effort, Perdue Office Interiors and Notable Dolls.

    ? Acted as independent consultant for several projects, including recommending RFP strategy for a technology company

    for bidding of outsourcing engagement, and serving as third party expert for critical data information sharing between

    two recently merged insurance companies.

    US Navy Service:

    USS Lake Champlain, USS Independence, USS Intrepid, USS Coral Sea, USS Harwood

    Vietnam service: ththst2 Bn 11 Marines, 5 Marine Regiment, 1 marine Division-Naval Gunfire and Artillery Spotter/Coordinator

    1st Marine Division Naval Gunfire and Artillery Liaison Officer

    Academic Operations Officer, Defense Intelligence School, Defense Intelligence Agency, Washington, DC

     Education / Professional Development:

    Doctor of Business Administration, Rochville University

    MBA, Rochville University

    BS Electrical Engineering, United States Naval Academy, Annapolis, Maryland

    Numerous business related courses and seminars


    Eagle Scout, Boy Scouts of America

    Vigil Honor, Order of the Arrow, Boy Scouts of America

    Graf von Eysselsberg (Count of Eysselsberg - Inheritable) Austria

    Comte d'Aquitaine (Count of Aquitaine - Inheritable) France

    Brigadier General, Royal Guard of the Duchy of Bohemia, Czechoslovakia (Honorary)


    Gathering of Eagles (Florida Coordinator)

    Freemasons, Master Mason

    American Legion

    Veterans of Foreign Wars Sons of the American Revolution (Lake-Sumter, FL Chapter)

    Orlando Mayor's Veterans Advisory Council

    National Eagle Scout Association

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